Published : June 26, 2020Is your company struggling to handle all customer inquiries? And is that affecting your business?
Don’t let your customer satisfaction affect due to insufficient in-house resources. You can outsource your customer service to call centers — and let them take care of your customers. A business process outsourcing company offers ample digital solutions to optimize the customer-oriented processes of an organization.
Furthermore, these companies have evolved greatly and are not limited to providing customer support services and digital solutions such as lead generation, market research, web designing, back-end process management, etc.
But before outsourcing your customer service, it’s important to ensure that the agency you hire is reliable enough to handle your customers. To help you pick the right one, we’ve reviewed a few leading call center companies and chosen the top options for you. Read on to learn their deliverables and more.
in India
30 Best Call Center Companies in India
1. Fusion BPO Services
Fusion has been operating as a call center service provider in India at different locations for a long time. It provides vast categories of services like customer engagement, digital solutions, and utility billing. Also, they serve multiple industries like banking and financial institutions, the technology industry, health care and life science, utility, travel, and tourism.
The company is well-established with a global presence and offers employment to thousands of employees. The company aims to pioneer technological innovations in call center services in India to achieve customer satisfaction and business growth for clients. It functions on a growth-oriented business approach, leading the organization to achieve desired results.
2. Sales Aladin Call Centre Services India
Sales Aladin is one of the best Indian call center companies in India, providing market research, lead generation, appointment setting, and mar-tech solutions to B2B products and service providers. It has been conducting outsourcing operations since 2016, and within a short period, the company was able to bag a substantial number of clients worldwide.
The company is technologically advanced and applies modern strategies to optimize the marketing process of several IT products and services like RPA, IoT applications, and developments of well-known organizations like SAP, Oracle, IBM, etc. They have a tailored approach for each client and have made it on the list of top call centers.
3. Flatworld Solutions
The list of call centers in India is huge, but Flatworld solutions have aced it. With a worldwide presence and serving thousands of high-profile clients, Flatworld solutions have proved to be the biggest call center in India. It offers a vast diversity of services like business process outsourcing, call center service provider, data entry, software development, research, and digital marketing.
Since 2004, they have skillfully met the needs of a huge pool of clients and integrated modern technology and techniques in their process to enhance efficiency.
4. VSynergize
VSynergize offers innovative services like B2B demand generation, high-quality leads, and nurturing, which is why it made it to the top 5 positions in the list of call centers in India. In addition, they conduct marketing campaigns through several modes like account-based, e-mail, event, etc.
Moreover, their lead generation process is categorized into multiple qualifications like marketing, sales, and BANT-qualified leads. Apart from that, they also provide voice-verified leads.
In addition, services like intelligent BOS and digital contact centers are also offered, which is favorable for clients to elevate their process efficiency and streamline it, ensuring business growth to a great extent.
5. Aidey
Aidey is a trusted service provider of phone, chat, and e-mail customer support services round the clock. It is feasible for almost every industry as it is cost-effective and ensures high scalability. The company is completely dedicated to providing customer support services, making it apt and efficient to another level.
Moreover, providing advanced digital outsourcing solutions makes their service highly preferable. Besides customer support, they offer other assistive services like recruitment, training, and onboarding services at little to no cost. This makes Aidey the biggest call center in India.
6. BBC Global Services
Beating other Indian call center companies BBC global services has made it to the top 10 list. It provides overall process management services to various small or large organizations. Services like inbound and outbound customer service, medical and other billing, and collection are provided.
In addition, they offer handling of complete back-end processes, creating a better operating framework for elevating their business to unmatched heights. Virtual assistants are also provided to simplify the support process and make it less time-consuming.
7. DataAngle Technologies Pvt Ltd
Founded in 2015 and registered in 2017, DataAngle is a Hyderabad-based firm that is a leading service provider of business process outsourcing (BPO), consultancy services, data processing & scraping services, and CRM solutions. DataAngle has secured a position in the top 10 Indian call center companies.
DataAngle assures high quality and apt services that fully cater to the client’s needs. Which eventually makes the company one of the finest outsourcing services providers. It will greatly assist business expansion as a detailed research approach is adopted, providing high-quality leads.
8. Octopus Tech Solutions Pvt Ltd:
OctopusTech is one of India’s finest call center outsourcing, offering ample services like voice and non-voice customer support. They also provide call support, incorporating back-end management services, customer acquisition, etc. All the services are well organized and completely client oriented.
Best in customer support and website design. As a next-generation call center outsourcing company, they have helped a few top brands in business management, including Tata Sky, Club Factory, and Amazon. The number of call centers in India is expanding rapidly, but Octopus Tech has maintained its position in the top 10 companies.
9. Contech Outsourcing:
Contech has proved to be a game-changer when outsourcing all medical transcription, sheet music engraving, and medical scribing needs. A team of qualified and experienced professionals operates the company. They are committed to making outsourcing profitable for their clients. All these services comply with the prevailing rules and regulations. It is the most reliable medical billing call center service provider in India.
11. Valenta BPO Careers:
Valenta is the best option in the list of call centers in India if you are looking for a company that offers exemplary solutions for your process consulting, digital transformation, and outsourcing needs. Services are provided to industries of various sectors, like accounting, finance, software development, and RPA, to allow the clients to optimize their operations at best.
12. [24]7.ai
![[24]7.ai](https://webcdn.callhippo.com/blog/wp-content/uploads/2023/03/247.ai_.png)
[24]7.ai is recognized for many of its unmatched AI-embedded customer support services. To provide the client with the most accurate and personalized solutions for all the customer needs on a single platform. Undoubtedly this platform has brought a significant upgrade among the call center companies in India.
13. Krazy Mantra Group of Companies:
Among the numerous Indian call center companies, Krazy Mantra is the most viable option for enabling customers to scale greater success and leveraging the latest technology with their vast industry experience. A privately held firm based in Ahmedabad, Gujarat, they provide services such as hardware & networking solutions, BPO/KPO services, offshore & onshore IT solutions, ERP solutions, digital marketing solutions, database mgmt., payroll mgmt., server mgmt., real estate & infrastructure solutions, E2E HR solutions, plug & play centers, and event management. So far, they have worked with a few leading brands like Cisco, Pepsi, and Glenmark.
14. PeopleTree Knowledge Services Pvt. Ltd.:
With over a decade’s experience in helping SMEs adopt digital services and utilizing technology for business optimization, the firm is a powerhouse for procuring cost-effective and efficient solutions.
PeopleTree is a Knowledge Process Outsourcing and IT Services company that collaborates with all kinds of businesses to help them manage their IT and non-IT back-office operations, among other things. They are highly rated and work with leading companies like Paytm, MakeMyTrip, and SOTC. Allowing them to make it among the best call center companies in India.
15. Acelerar Technologies Pvt Ltd:
Founded in 2010, Acelerar has secured its spot among the top call center service provider in India. They aim to offer high-quality and result-oriented solutions. They have a wide network of client-centric solutions, delivering faster turnaround and cost reduction methods.
Acelerar facilitates sustainable value growth, processes streamlining, and offers higher performance to help achieve notable business growth. Their wide range of business outsourcing service offerings demonstrates exceptional operational performance, process efficiency, and competitive individuality for clients. They also offer their clients modern technology solutions like virtual assistants to make customer support operations seamless.
16. MyTasker:
My Tasker, founded in 2012 and headquartered in Kolkata, provides effective web management and digital marketing services that assist clients with website design and development, social media marketing, internet marketing, and search engine optimization. That broadens their reach and helps them expand their clientele as we all retain the existing based on reliability. In a short span, they have constantly been in the top 20 in the list of call centers in India.
17. 31West Global Services:
31West is a contact center outsourcing company. They offer technical support services, including help desk & customer support solutions to SMEs globally.
With a decade of experience and a 24/7/365 delivery center, their omnichannel communication covering phone, live chat, email & social media ensures seamless connectivity and exceptional customer service. So far, they have worked with leading brands such as McDonald’s, UnitedHealthcare, and General Electric. By providing all these services, they have proved their reliability among other Indian call center companies.
18. Bestcallcenter.in:
Founded relatively recently in 2017, and headquartered in Bangalore, Bestcallcenter.in is an advanced call center service provider in India. They provide data and call center solutions that can make 50,000 calls per day approximately. They offer a wide range of specialties, such as inbound call centers, outbound call centers, web support services, document verification services, data entry services, and form processing services. With their unmatched capabilities, they have helped a few leading companies, including Titan, the Aditya Birla Group, Wipro, and DLF.
19. Mayur Call Center:
Since its inception in 2013, the enterprise has been a call center service provider in India to several B2C and B2B. With expertise in handling customer relationships with esteemed organizations across the country’s boundaries, they deliver solutions by seamlessly integrating organizations with their technology.
Their specialties vary from providing services like inbound call centers, outbound call centers, domestic BPOs, international BPOs, telemarketing companies, telesales, tech support, and back office support. The company has a rich clientele with a few eminent brands such as Santoor, idea, and Patanjali. Mayur call center has proved to be the finest call center service provider in India.
20. VonUp BPO Pvt Ltd
Established in 2013, Vonup BPO is your one-stop solution for all your outsourcing needs. It specializes in telemarketing for deregulated energy, business energy, telecom and insurance, and market research segments for the USA, UK, and Australia. In addition, customer service is offered via call, chat, and e-mail for different industries.
21. Startek
Stratek is a company that specializes in providing customer engagement and support solutions across 13 countries and to more than 250 clients. Services like chatbots and social media management are offered for better engagement purposes. It provides advanced tools such as CX analytics and reports to determine the errors in the process and gain more accuracy. Having a vast geographical presence allows the company to gain a top 30 position in the list of call centers in India.
22. Logica Infotech
Established in 2004, Logica Infotech offers a one-stop solution for all BPO, KPO, and Call Center services India. It specializes in market research for companies around the globe. Also, it provides customer service solutions to various organizations worldwide at effective rates. Moreover, it operates on an advanced framework that delivers desired results to the clients.
23. ProGlobalBusinessSolutionsIndia (PGBS):
The Bangalore-based firm found utterance in 2013 and has since been growing strong. Customer satisfaction is something they relentlessly strive for. Their services include multilingual call center support, computer-aided telephonic interviews, virtual assistant support, 3D animation, 2D animation, 3D modeling, 3D rendering, real estate image editing, photo restoration, eCommerce image editing, website design, and email and chat support. Almost all the digital and customer-oriented requirements are fulfilled by them effectively. PGBS can be claimed as the biggest call center in India as it provides a pool of services.
24. Infosearch BPO Services Pvt Ltd:
Infosearch is a professional organization offering their clients BPO, data management, and call center services and caters to all customer experience needs. The company has proved its reliability by creating its market presence worldwide.
They also provide their services to domestic organizations, assisting them in developing their business with the best possible outsourcing services.
25. WinBizSolutionsIndia:
Founded in 2014, WinBiz Solutions is one of the best and most experienced companies among other Indian call center companies. Their customer-centric team has always strived to materialize clients’ aspirations in a realistic and cost-efficient manner. WinBiz incorporates services like inbound and outbound calling, virtual assistance, and a live chat feature to elevate the customer experience.
Moreover, it offers multilingual and bilingual call centers, eBook conversion, XML conversion, Flash to HTML5 conversion, etc.
26. Go4Customer:
Founded in 2004, stands true to its name by delivering innovative, performance-driven, and customer support solutions across all industry segments. If you are looking for a knowledgeable team with the requisite domain expertise, Go4Customer will be a good choice.
They provide services such as inbound call center services, outbound call center services, web-enabled services, market research, and customer support. So far, they have worked with prominent brands, including Relaxo, BSNL, and Timax.
27. Call2Customers:
Call2Customers is a top scorer in the list of call centers in India. It specializes in providing services such as inbound/outbound call centers, customer care service, B2B/B2C lead generation, and technical customer support. Call2Customers can be a reliable outsourcing partner for organizations seeking to hire an agent specializing in these services.
28. KServe BPO Pvt. Ltd.:
KServe is an IT & BPO services outsourcing company headquartered in Mumbai and founded in 2003. KServe BPO is a reputable 360-degree solutions provider.
It boasts in-house expertise in creating and managing innovative and cost-effective business outsourcing solutions like live chat, call, and data centers for clients in India, the UK, the USA, the Middle East, North Africa, and Southeast Asia.
29. Unee Solutions:
With a global presence in Houston, Bangalore, Tel Aviv, and Israel Lead to Market provides lead generation, international call center services, and other outsourcing campaigns to the US, Canada, the UK, Israel, Germany, Australia, South Africa, and India.
The firm was founded in Bangalore, India, in 2006 with the vision of higher-value outsourcing services.
30. Max BPO:
Max BPO is a leading call center services company empowering clients globally to achieve business growth and transformation through its cost-efficient services.
They offer diverse services in customer service, collections, sales, mortgage, back office operations, data capture & management, and digital publishing solutions to industry verticals like transportation & logistics, automotive, etc.
Wrapping Up
We hope the above listicle helped you narrow down and opt for India’s best possible call center and BPO service providers.
Updated : December 23, 2024
Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.
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