Is your company struggling to handle all customer inquiries? And is that affecting your business?
Don’t let your customer satisfaction affect due to insufficient in-house resources. You can outsource your customer service to call centers — and let them take care of your customers.
But before outsourcing your customer service, it’s important to ensure that the agency you hire is reliable enough to handle your customers. To help you pick the right one, we’ve reviewed few of the leading call center companies and have chosen the top options for you. Read on to learn their deliverables and more.
Best 25 Call Center companies To Look Out For
1. Cerebra Integrated Technologies Limited:
As the name beckons, this business venture is very much on its trail to join the Ivy League of top IT companies worldwide. Founded in 1992 by the visionary Phalguna Jois, this millennial company is young and raring to go!
The firm began its journey as a player in the Hardware sector and later expanded its portfolio with software services, IT training, consulting, and ultimately steered its sails into offering a full range of IT services comprising LPO, BPO, & KPO.
Few of their prominent clients include BPL, Himalaya, ONGC, and Indian Railways.
With over 50,000 installations of PCs and servers across the country and over 150 members on its team, it has grown into a name to reckon with when it comes to best-in-class IT solutions providers.
2. DataAngle Technologies Pvt Ltd:
Founded in 2015, and registered in 2017, this Hyderabad-based firm is a leading service provider of business process outsourcing (BPO), consultancy services, data processing & scraping services as well as CRM solutions.
With a swashbuckler of a CEO and Founder, none other than young Neeraj Reddy helming the organization, you can be assured of the quality of service you sign up for!
3. Octopus Tech Solutions Pvt Ltd:
If you wish to take your business to the next level, Octopus is ready to help you with all its eight tentacles (pun totally intended)! With the charismatic Dhruva Khanna helming the ship as its CEO, this young bud of a firm came into existence quite recently in 2011. A passionate leader with par excellence communication skills, Dhruva Khanna boasts of an 8+ years track record of successful management.
Consisting of a creative group of around 50-249 people, they have grown to become one of the leading outsourcing companies in customer support and website design. Being a next-generation call center outsourcing company, they have helped few of the leading brands including Tata Sky, Club Factory, and Amazon.
4. Contech Outsourcing:
With Rajan Vasa as the Chairman & Managing Director of this Ahmedabad based firm, it could prove to be a game-changer when it comes to outsourcing all your medical transcription, sheet music engraving and medical scribing needs. Founded in 2003, the firm is managed by a team of qualified and experienced professionals. They are committed to making outsourcing profitable for their clients.
5. Solution BPO Services:
A fully owned subsidiary of Solution Empire since 2002, it has been offering best-in-class BPO, KPO, RPO, and IT Enabled Services. Located in West India’s IT hub Infocity, Gandhinagar, and business community Ahmedabad, their services span over a wide range of areas including lead generation, sales and support, financial accounting, chat, and email support, procurement, medical billing, and transcription services.
6. Valenta BPO Careers:
If you are looking for a company that offers bespoke solutions for your process consulting, digital transformation, and outsourcing needs, Valenta is your best bet. Under the able leadership of Jayesh Kasim (MD) and Chetan Kasim (CEO), Valenta has chartered a success story worth emulating (2014 to date).
7. Versatile BPO:
Founded in 1999, with a team strength of 11-50 employees, Versatile BPO stands testimony to its name with a plethora of unmatched services. Ranging from generics like personalized mailing, web development, CADD services to specialities like image processing, data entry, data processing, data conservation, and web research, versatile BPO has an undeniable presence in India as well as overseas.
8. Krazy Mantra Group of Companies:
Founded in 2008, with a team ethos that stands for cohesion, they are known for enabling customers to scale greater success, leveraging the latest technology with their vast industry experience. A privately held firm based in Ahmedabad, Gujarat, they provide services such as hardware & networking solutions, BPO/KPO services, offshore & onshore IT solutions, ERP solutions, digital marketing solutions, database mgmt., payroll mgmt., server mgmt., real estate & infrastructure solutions, E2E HR solutions, plug & play centers, and event mgmt. So far, they have worked with few of the leading brands like Cisco, Pepsi, and Glenmark.
9. PeopleTree Knowledge Services Pvt. Ltd.:
With over a decade’s experience in helping SMEs adopt digital services and leveraging technology for business optimization, the firm is a powerhouse when it comes to procuring cost-effective, efficient solutions.
A Boutique Knowledge Process Outsourcing and IT Services company, they collaborate with small and medium businesses to help them manage their IT and non-IT back-office operations, among other things. They are highly-rated on Google and have worked with few of the leading companies including Paytm, MakeMyTrip, and SOTC.
10. Acelerar Technologies Pvt Ltd:
Founded in 2010, with a mission to evince high quality and result-oriented solutions, they have a wide network of client-centric solutions, delivering faster turnaround and cost reduction results.
Acelerar facilitates sustainable value growth, processes streamlining and delivers higher performance rates to help you achieve notable business growth. Their wide range of service offerings demonstrates exceptional operational performance, process efficiency, and competitive individuality for clients.
Founded in 2012, with a team strength of 51-200 members, and headquartered in the bustling city of Kolkata, the firm was borne out of a dream and strong resolve of three individuals who wished to make it big with the ideas of “Reduce” and “Reform”.
After a long and arduous journey, they now have a strong team of web management and digital marketing that assists clients with website design and development, social media marketing, internet marketing, and search engine optimization.
12. 31West Global Services:
Founded in 2002, by the serial entrepreneur Sandeep Periwal (Founder, CEO), the firm is a trusted ‘Small Business’? contact center outsourcing company. They offer a wide range of technical support services including help desk & customer support solutions to SMEs globally.
With a decade of experience and a 24/7/365 delivery center, their omnichannel communication covering phone, live chat, email & social media ensures seamless connectivity and exceptional customer service. So far, they have worked with leading brands such as McDonald’s, UnitedHealthcare, and General Electric.
Founded relatively recently in 2017, and headquartered in Bangalore with a team size of 51-200 employees, they have surely carved a niche for themselves.
Collaboration with strong IT professionals and eminent networking masters has resulted in the establishment of their own data center that has the capability of making 50,000 calls per day. They offer a wide range of specialities such as inbound call center, outbound call center, web support services, document verification services, data entry services, and form processing services. With their unmatched capabilities, they have helped few of the leading companies including Titan, the Aditya Birla Group, Wipro, and DLF.
14. Mayur Call Center:
Since its inception in 2013, the enterprise has been offering B2C and B2B call center services. With expertise in handling customer relationships with esteemed organizations across the country’s boundaries, they deliver bespoke solutions by seamlessly integrating your brand with their technology. Their specialties vary from providing services like inbound call center, outbound call center, domestic BPO, international BPO, telemarketing company, telesales, tech support, and back office support. The company carries a rich clientele with few of the eminent brands such as Santoor, idea, Patanjali, and many more.
15. Destiny Global Solutions:
Established in 2009, they are known for providing superior BPO voice-based services as well as website designing. With a transparent environment for clients, they are a team of passionate work-intensive individuals who take complete onus for the final product they deliver.
16. Mars BPO Pvt Ltd:
Sensing a need in the market for an exceptional outsourcing and business solution company, Shoaib Akram, a true blue visionary, started Mars BPO with two employees and within 1.5 years the firm grew with over 100 on-roll employees.
As an organization that values its employees as much as its clients, Mars BPO provides exceptional call center/contact center and back office enabled solutions.
17. VonUp BPO Pvt Ltd:
Established in 2013, Vonup BPO is your one-stop-shop for all your outsourcing needs. With Rajesh Rawat helming the team as an able director, it specializes in telemarketing for deregulated energy, telecom and insurance, and market research segments for the USA, UK, and Australia.
18. ProGlobalBusinessSolutionsIndia (PGBS):
The Bangalore based firm found utterance in 2013, and since then has been growing strong on its chartered path of success! Customer satisfaction is something they relentlessly strive for.
Their bouquet of services includes multilingual call center support, computer-aided telephonic interviews, virtual assistant support, 3D animation, 2D animation, 3D modeling, 3D rendering, real estate image editing, photo restoration, eCommerce image editing, website design, and email and chat support.
19. Infosearch BPO Services Pvt Ltd:
A part of Infosearch group, the firm came into existence in 2005 as the result of a burning desire on the part of Shankar CAS (Director) to make the company a professional organization offering BPO, data management services and call center services to their clients.
A 201-500 member strong team, they not only serve International clients but also extend their services to domestic customers.
Founded in 2014, the company traces its roots to a time when Business Process Outsourcing was experiencing a boom in its growth trajectory. With Sahana Chawla as BDM, their customer-centric team has always strived to materialize the aspirations of clients in a realistic and cost-efficient manner.
They provide a plethora of services such as multilingual and bilingual call centers,
eBook conversion, XML conversion, Flash to HTML5 conversion, etc.
Founded in 2004, the company stands true to its name by delivering innovative, performance-driven, and customer support solutions across all industry segments. If you are on the lookout for a knowledgeable team with the requisite domain expertise, Go4Customer will prove to be a good choice. They provide services such as inbound call center services, outbound call center services, web enabled services, market research, and customer support. So far, they have worked with prominent brands including Relaxo, BSNL, and Timax.
A Delhi based, privately owned firm that specializes in providing services such as inbound/outbound call centers, customer care service, B2B/B2C lead generation, technical customer support. If you’re seeking to hire an agency who specializes in any of these services, Call2Customers can be your reliable outsourcing partner.
23. KServe BPO Pvt. Ltd.:
Being a 500+ people strong IT & BPO services outsourcing company headquartered in Mumbai, and founded in 2003, KServe BPO is a reputable 360-degree solutions provider.
It boasts in-house expertise in creating and managing innovative and cost-effective business solutions for clients in India, UK, USA, the Middle East, North Africa, and Southeast Asia.
24. Unee Solutions:
With a global presence in locations such as Houston, Bangalore, Tel-Aviv, and Israel, they provide lead generation, international call center services and other outsourcing campaigns to the US, Canada, UK, Israel, Germany, Australia, South Africa, and India.
The firm was founded in 2006 with the vision that higher value services could be delivered from the outsourcing capital of the world – Bangalore, India.
25. Max BPO:
An ISO 9001:2015 certified company founded in 1997, it is a leading call center services company that has been empowering clients globally to achieve business growth and transformation through its cost-efficient services.
They offer a diverse range of services in the fields of customer service, collections, sales, mortgage, back office operations, data capture & management and digital publishing solutions to industry verticals like – transportation & logistics, automotive, etc.
To sum up, we hope that the above listicle proved useful in narrowing down your options to the best in class BPO service providers in India. Stay tuned for more informative awesomeness coming your way, folks! Adios!