Setup Your Cloud Contact Center Software

WE PROVIDE CLOUD CONTACT CENTER SOFTWARE FOR MORE THAN 50+ COUNTRIES

With CallHippo you can buy a contact center solution in less than 3 minutes from anywhere in the world. When you make outgoing calls your virtual phone number will be displayed to your customers. You can receive incoming calls by forwarding your phone number or through our app. Sign up now!!

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What do you mean by the Contact Center Software?

A comprehensive set of tools, applications, and cloud-hosted systems for communication purposes in organizations that provide advanced call routing, service agent management, analytics, and multiple channels of communication can be called Cloud-based Contact Center.

Cloud contact center system use the latest technologies to provide businesses a contemporary substitute to the on-premise contact centers. The biggest advantage of cloud based contact center solutions is that businesses don’t have to maintain any additional and unnecessary hardware & data storage space required by the traditional on-premise solutions.

Some significant benefits of Cloud Contact Center Software:

Expand your reach globally: You don’t have to deal with carriers abroad when you want to establish your business contacts. Cloud contact center software let you buy on-demand phone numbers of any particular country that you can start using instantly.

Improve credibility: Cloud solutions are capable of collecting thousands of customers’ requirements. Therefore, it offers higher credibility and reliability than businesses can afford to deploy independently.

 

Flexibility:

Scaling up and scaling down is much easier. And you can ensure that your organization is ready for the ever-changing market needs

Cost efficiency:

Cloud based contact center solutions cost much less than the traditional on-premises software mainly due to outsourcing of maintenance and the absence of additional hardware. It is easy to setup cloud contact center software This allows significant cost savings without compromising quality.

Scalability:

This means you are allowed to expand your usage needs when your business grows and requirements increase due to upsurge of customers and potentials.

GET YOUR CONTACT CENTER SOFTWARE NOW!

Sign up now and get your Contact Center Software in less than 3 minutes

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BENEFITS OF CONTACT CENTER SOFTWARE

CallHippo

Plug and play

Setup your cloud contact center software in minutes without any technical hassles.

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Call Analytics

Get the comprehensive report of all your contact center agents and customer service representatives to determine the success strategies of your business.

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Stay connected

Cloud contact center solutions allow you to stay connected no matter where you are or what device you’re using.

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Keep in touch with your team

Always stay connected to your colleagues by transferring calls internally. Seeking help or helping your teammates has never been this easier.

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Real-time Training

 Providing training and solving issues of your agents is possible in real-time via Call Barging and Call Conferencing.

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Boost customer experience

Businesses can leverage the benefits of team collaboration in hosted contact center solutions so that every team member is up to date and no one gets left behind.

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Multi-channel communication

 Whether it’s a call or text or email, CallHippo allows you to communicate with your customers or contacts without any hassle.

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24/7 availability

You don’t have to worry about missing any important customer conversations even during your off working hours.

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Assurance against theft

ll your customers’ data can be saved on the cloud and you’ll have its accessibility to support them with any hindrance.

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Legal Security for your business

CallHippo lets you save all the recordings and insight reports that can be used as evidence in case of legal complexities.

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Boost productivity

CallHippo’s is the best cloud contact center provider, that allows your staff members to interact internally, eliminates place and time restrictions on your staff, and lets them communicate seamlessly at every point.

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Find me, follow me

Attend calls irrespective of your location and that too at any number on designated devices.

Features of cloud based contact center solutions

Power Dialer

Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Smart Switch

Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect

Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding

Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer

Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference

Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing

Call Queuing

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging

Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording

Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Voice Mail

Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics

Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

On Hold Music

On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

TYPES OF CONTACT CENTER SOFTWARE

Contact Center System can be implemented as cloud-based or on-premise. Cloud-based contact center software is becoming more popular day-by-day because it gives the advantage of outsourcing the software and its maintenance cost. Moreover, cloud-based software is accessible from anywhere using an internet connection.

Meanwhile, on-premise software are more traditional in operation. They need additional hardware which requires maintenance and upgrades periodically. The main advantage of on-premises software is that they are installed on the site where the company is located, therefore its maintenance is easier and they are highly customizable.

GET YOUR CONTACT CENTER SOFTWARE IN 3 STEPS

Our Working Process

in 3 Steps

Buy Virtual Phone Numbers of 50+ Countries. Start Making and Receiving Calls across the globe.

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BUY NUMBERS

Buy Numbers of 50+ Countries around the World

add user

ADD USERS

Add Multiple Users on the Same Number

start calling

START CALLING

Start Calling and Receiving Calls around the World

GET YOUR CONTACT CENTER SOFTWARE NOW!

Sign up now and get your Contact Center Software in less than 3 minutes

No credit card required

Karan Vasita

Published by

Last updated: October 23, 2020

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