Communicating effectively with candidates may be a tricky and challenging process. While we all might think that communication is given and something that we learn from an early age, it is oftentimes the case that doing it effectively and transmitting the right...
Are you a bootstrapped entrepreneur or a seasoned business owner looking for new ways to build a more loyal consumer base? Whatever your business model, maybe, if you are running an enterprise, you have to start focusing on building customer advocates! Wondering what...
Did you know, only one out of every 26 customers is likely to bring up his complaints. Since 25 out of 26 customers tend to not raise the issue for various reasons, it is essential to collect customer feedback before the customer ditches you for your competitor. ...
When you offer customer support services, you are likely to come across angry customers now and then. Since you’re in the business to serve customers, you have to go the extra mile to handle them, irrespective of whether the reason they are angry is justified or not. ...
Empathy is the act of putting yourself in the shoes of your customer to understand their problem. In customer service, showing empathy helps establish a professional relationship with the person you are talking to and increases customer satisfaction. 54% of customers...
The journey of an entrepreneur is not easy. Running a business means that you have to handle a million tasks simultaneously. So, what can help you manage your startup better? We live in a digital era, and it is time for entrepreneurs to leverage the power of...
I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.
