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10 Actionable Ways Collect Customer Feedback

10 Actionable Ways Collect Customer Feedback

Did you know, only one out of every 26 customers is likely to bring up his complaints. Since 25 out of 26 customers tend to not raise the issue for various reasons, it is essential to collect customer feedback before the customer ditches you for your competitor. ...
How To Handle Angry Customer Over Email + Template

How To Handle Angry Customer Over Email + Template

When you offer customer support services, you are likely to come across angry customers now and then. Since you’re in the business to serve customers, you have to go the extra mile to handle them, irrespective of whether the reason they are angry is justified or not. ...
How to Show Empathy to Customers Over the Phone?

How to Show Empathy to Customers Over the Phone?

Empathy is the act of putting yourself in the shoes of your customer to understand their problem. In customer service, showing empathy helps establish a professional relationship with the person you are talking to and increases customer satisfaction.  54% of customers...

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