Senior Writer: Paras Kela
There is no doubt that RingCentral and Nextiva are among the best VoIP phone service providers and business communication solutions available. Both of these cloud business phone systems are feature-rich, provide decent customer support, have a variety of pricing options, and support third-party integrations.
Although they appear similar on the surface, there are several factors that distinguish them or make them superior to one another in their respective area.
As a result, we must compare RingCentral and Nextiva to determine which one outperforms the other in which category. In this blog, we will examine each of their characteristics, including features and capabilities, mobile applications, customer support, video conferencing, third-party integrations, and others.
Also note that the comparison would be based solely on facts available on their website and our expert analysis, with no biases against any of the providers. Let’s begin with a quick summary of both VoIP (Voice over Internet Protocol) systems.
RingCentral Vs Nextiva– An Overview
As previously mentioned, RingCentral and Nextiva are two of the top VoIP phone systems on the market today. For the uninitiated, business phone systems or cloud phone systems are technologies that allow businesses to make and receive phone calls over the internet connection. This technology has a number of advantages over traditional PBX phone systems.
Lower operational costs, multiple communication features like video conferencing, team messaging, unlimited calls, on-demand scalability, 24-hour availability, effective client communication, unified communication channel, fewer hardware requirements, and exceptional call quality with toll free number are some of them.
When comparing RingCentral or Nextiva features, RingCentral offers a variety of advanced features such as video conferencing, team messaging, unlimited calls, analytics, integrations, team collaboration, and a mobile app.
On the other hand, Nextiva offers unlimited calling in North America, unlimited SMS, text messaging, call recording, unlimited faxing, unlimited web conferencing, auto attendant, and advanced call management toll free numbers, among other things.
( Source: RingCentral )
However, keep in mind that the number and type of features are very much depend on the package you select. The higher the plan, the more and more advanced the features.
Let’s get to the pricing plans now. Nextiva VoIP provider has four primary pricing plans: Essential, Professional, Enterprise, and Ultimate, which cost $18.95 per user per month, $20.95 per user per month, $26.95 per user per month, and $57.95 per user per month, respectively. A higher-level plan includes all of the features of lower-level plans as well as a set of more advanced features like video conferencing,
RingCentral also has four pricing plans: Essentials, Standard, Premium, and Ultimate, which cost $19.99 per user per month, $27.99 per user per month, $34.99 per user per month, and $49.99 per user per month, respectively.
Overall, both companies provide the same number of plans, but RingCentral’s plans are more affordable than Nextiva. So that’s a quick rundown of RingCentral vs Nextiva.
Let us now evaluate each of the critical elements–features, cost, customer service, third-party integration, and platform support–in order to understand these two VoIP phone systems better.
( Source: Nextiva )
Remember that choosing the best cloud-based phone system is critical since it will determine the direction of your business’s success. The ideal phone system would be one that meets all of your needs while also improving your performance and sales productivity.
At the same time, the wrong one will not only have a negative impact but will also tarnish your company’s reputation created over time.
RingCentral Vs Nextiva– Features
Let’s begin the in-depth comparison of RingCentral vs Nextiva by evaluating their features. Let’s begin with a look at what RingCentral has to offer.
RingCentral claims that its features are specifically designed to provide organizations with a versatile, mobile, and powerful business solution. RingCentral’s features are classified into four categories based on the functions, which are cloud phone, video, message, security, analytics, and mobile app.
Some of the most notable and distinctive RingCentral features are as follows:
- Multiple business phone numbers and toll free numbers
- Call delegation, call recording, and call screening
- Visual voicemail
- Audio and video conferencing
- Team messaging & collaboration
- Single sign-on
- Analytics portal
- Live reports
- Desktop and mobile app
In addition to these 10 unique VoIP features, RingCentral offers a variety of other basic and advanced offerings such as user journey analytics that improve, speed up, and streamline communication.
For example, the extensions feature allows firms to create a flexible structure that connects employees at local and satellite offices, no matter where they are. Similarly, using Call Flip, you can effortlessly transfer an ongoing call from your desk phone to your mobile phone or softphone.
Now let’s speak about Nextiva’s features.
Just like RingCentral, Nextiva cloud-based phone system has several innovative features that make business operations more effective and quick. Nextiva features can be classified into multiple categories based on their functionality: voice calling, voice productivity, mobility, meetings, analytics, administration, integration, and support.
Some of Nextiva’s most notable and distinctive features are as follows:
- Unlimited calling within the US and CA
- Unlimited conference calls & Unlimited SMS
- Unlimited video calling & video conferencing
- Free local and toll-free number
- Voice analytics
- 24×7 customer support
- Video conference recording
- Call recording
- Multi-level auto-attendant
- Multiple versions for desktop and mobile
Along with these 10 distinct features, Nextiva also provides a number of sophisticated features that improve communication efficiency. Some of them are on-hold music, auto attendant, single sign-on, voicemail transcription, screen sharing, and real-time device status reports.
However, as previously stated, the amount and types of services offered in both Nextiva and RingCentral are dependent on the plan you select. If you select the basic plan, you will most likely not get all of the benefits listed above.
Similarly, when you choose a premium or enterprise package, you will receive all of the benefits mentioned above. In a nutshell, select the package that you believe covers the functionality that your company requires.
Now we’ll move on to the next section, where we’ll compare customer service between RingCentral vs Nextiva.
RingCentral Vs Nextiva– Customer Support
It is important to remember that, like features, customer support is an element that cannot be overlooked. After all, partnering with a VoIP service is pointless if they are not available when you need them the most, even if they offer all of the features you require. Let’s start with Nextiva customer service.
Nextiva allows you to contact their support team through multiple channels whenever you need professional assistance. You can call their customer service staff at 800-285-7995 from 5:00 a.m. to 6:00 p.m. AZ time, Monday through Friday, and 6:00 a.m. to 6:00 p.m. AZ time, Saturday and Sunday.
Moreover, the company provides a discussion platform for their clients where they can get FAQs related to the majority of their issues. If their problem isn’t listed, they can post questions and get professional advice from Nextiva experts.
Besides, you can contact their representative 24/7 for assistance. To chat with them, simply go to their website. Another option for contacting the Nextiva support team is to submit a ticket. Visit the website, select support, and then “Submit a ticket.” It will present a form in which you must enter all of your information about the issue you are experiencing.
After you submit, a customer service representative will contact you as soon as possible with a remedy to your problem. Overall, Nextiva provides their clients with 5 choices to contact their support team, as listed below:
- Via phone call
- Via webchat
- Via submitting a ticket
- Via social media platforms
- Via community forum
Now let’s look into RingCentral and see how they serve their consumers.
Between RingCentral Vs Nextiva, Nextiva has a broad presence across many channels, making it easily accessible to its clients. You can contact their support team through live chat, customer community platform, or an online support case. You can also find them on your preferred social media platforms.
Community support is a platform where you can find solutions to the most frequently asked questions or even ask their experts. You may also make feature suggestions using the platform to help them enhance the products and services. However, if you require instant assistance and have not found an answer to your query on the community forum, you can contact them via Live Chat Support.
RingCentral VoIP also has a presence on several social media sites, including Facebook, Twitter, and Instagram. Moreover, if you are experiencing a complex issue that requires additional research or escalation but is not time-sensitive, you can contact the RingCentral customer support team by submitting a case request using their website or mobile app.
Overall, RingCentral, just like Nextiva, has multiple channels through which customers can contact their support team, as listed below:
- Via phone call
- Via community support
- Via live chat support
- Via social media platforms
- Via online case submission
This means that when we compared RingCentral Vs Nextiva, we found that both of these cloud-based business phone systems provide their clients with a range of channels through which they can contact them. Customers can select the approach that is most convenient to them.
Now, let’s compare the pricing plans of RingCentral and Nextiva to see which one is more affordable and has a higher number of plans.
RingCentral And Nextiva– Pricing Plans
Pricing is certainly an important factor when choosing the best VoIP phone system. Let’s begin with RingCentral’s pricing plans.
RingCentral has a range of price plans for its many products and services, including RingCentral MVP, RingCentral Video, and Contact Center. Again, each product and service is available at different pricing options. Although, here, we will only discuss the RingCentral VoIP phone system or RingCentral MVP.
RingCentral MVP has four pricing plans: Essentials, Standard, Premium, and Ultimate, which cost $29.99 per user per month, $37.99 per user per month, $44.99 per user per month, and $59.99 per user per month, respectively. However, keep in mind that these prices are for a monthly subscription. If you sign up for a year, the cost of each plan will be discounted by 33%.
The plans become more premium as you move up the ladder, and you get more features. Again, as one might expect, the most basic plan– the Essentials plan– comes with basic functionality and is limited to 20 users. Moreover, each higher-level plan has all of the features of its lower-level plan as well as a set of advanced features. This signifies that the Ultimate plan contains the most features.
Now let’s talk about Nextiva pricing.
Just like RingCentral, Nextiva has several plans for different services and products. For example, it has several pricing plans for the products– business communication and contact center. In this section, we will go through Nextiva’s pricing.
Nextiva product has four plans: Essential, Professional, Enterprise, and Ultimate, each of which costs $25.95 per month per user, $30.95 per month per user, $40.95 per month per user, and $65.95 per month per user, respectively.
However, keep in mind that these prices are for a monthly subscription. If you sign up for a year, the cost of each plan will be reduced by around 33% – 35%.
As you move up the ladder, the plans become more expensive. However, you also get more features. Again, as with RingCentral, the most basic plan–the Essential plan–comes with basic features and is limited to 20 users. Besides, each higher-level plan has all of the features of its lower-level plan as well as a set of advanced features. This means that the Ultimate plan has the most features.
Overall, when we compare RingCentral Vs Nextiva pricing, we observe that both business phone systems provide nearly the same number of packages. However, Nextiva’s plans are less expensive than RingCentral. Nevertheless, it is worthwhile to compare their features alongside their plans in order to make a more informed decision.
So these are the critical distinctions between RingCentral and Nextiva that determine which one is superior in which area and, ultimately, which VoIP system is best for your organisation. But what’s the final verdict? Which is better, RingCentral or Nextiva? Let’s find out the answer in the following section.
Nextiva or RingCentral : Which VoIP Provider Should You Choose?
There is no question about the reliability and efficiency that Nextiva and RingCentral provide. Moreover, both VoIP solutions are fairly efficient and offer nearly similar benefits in terms of functionality and customer support. The only difference we found between Nextiva and RingCentral was in their packages.
If you’re looking for a low-cost business phone system with multiple communication functions, we propose the Nextiva VoIP system. Moreover, Nextiva’s 24/7 customer care will be beneficial if you cannot afford to interrupt the customer service operation even for a minute and require immediate assistance. Also, its VoIP phone services include unlimited video conferencing and unlimited calling.
If you’re looking for a VoIP system with multiple features and pricing options, we recommend the RingCentral cloud phone system. Moreover, RingCentral is also the best cloud-based phone system to subscribe to if your organisation requires efficient team collaboration.
In a nutshell, RingCentral and Nextiva are two of the top VoIP solutions available in the market, each with its own set of features. However, the final decision is certainly driven by the user’s requirements and budget. So, in order to choose the best VoIP phone system, carefully analyze your company’s needs and priorities.
However, if you are disappointed with either of these two VoIP service providers– RingCentral vs Nextiva– there is a perfect alternative called CallHippo. Let’s look at how CallHippo stacks up against RingCentral and Nextiva in the following section.
The Best Alternative To RingCentral And Nextiva – CallHippo
CallHippo is a cloud based phone system similar to RingCentral and Nextiva, but with a more robust set of advanced call center communication tools, more affordable pricing plans, and better support. The following are some CallHippo VoIP system insights to help you understand why you should pick CallHippo over RingCentral or Nextiva, any given day.
- CallHippo business communication software is entirely web-based or cloud-based. This means that users no longer need to use desktop phones to communicate with customers.
- CallHippo is an all-in-one call management system that is designed for small, medium, and large enterprises.
- Some of CallHippo’s advanced features that RingCentral and Nextiva lack are a power dialer, advanced analytics, smart switch, video conferencing, call queuing, warm transfer, and multi-level IVR.
- CallHippo is available on multiple platforms and devices, including web, iOS, macOS, Windows, and Android.
( Source: avoxi )
- CallHippo, like Vonage, supports a variety of integrations, including Zoho, Slack, Zapier, Pipedrive, Intercom, Hubspot, and many more.
- Pricing is the primary difference between CallHippo, RingCentral, and Nextiva. On the one hand, where Nextiva and RingCentral both offer basic services for around $20, CallHippo offers it for $16 only.
- Not just CallHippo’s basic plan, but it’s premium and enterprise plans are also quite affordable compared to Nextiva and RingCentral. For example, the silver plan of CallHippo costs $24, and the platinum plan costs $40.
- In addition to three pre-designed plans, CallHippo also provides customizable enterprise solutions for enterprises of all sizes. This plan allows you to subscribe to only the needed services based on your requirements, avoiding unnecessary spending.
- Besides, CallHippo also provides Add-ons and services depending on the users’ requirements.
All of the qualities of the CallHippo VoIP system certainly make it the champion of the RingCentral vs Nextiva vs CallHippo comparison. CallHippo not only has a lower price but also has a competitive advantage in terms of integrations, device support, and customer service.
With this, we are concluding this blog. As we can see, both RingCentral and Nextiva offer a wide range of benefits, competitive pricing options, and excellent customer support, among other things. However, both systems lack one or more components and do not provide the complete VoIP system that a office requires.
Fortunately, CallHippo addresses all of the shortcomings and provides a comprehensive and robust VoIP solution for businesses.
The Bottom Line: When we compared RingCentral vs Nextiva, we concluded that both VoIP phone systems are suitable for organizations of various sizes and needs. However, even though both business phone systems provide a plethora of advanced capabilities and are reasonably priced, they both lack something. For example, Nextiva lacks innovative features, whereas RingCentral lacks affordable pricing plans. But, CallHippo– one of the top virtual phone systems, has it all and has emerged as the champion.