RingCentral Vs Nextiva– Which One Is The Best?

Senior Writer: Paras Kela

Published : December 10, 2021

RingCentral and Nextiva are two of the most popular choices when it comes to selecting the best VoIP and business communication platforms. Although they cater to slightly different user groups, both provide cloud-based communication solutions designed to meet business demands.

If you’re considering a Nextiva alternative or a RingCentral alternative, this comparison will help you evaluate the features, pricing, customer support, and integrations of both platforms.

How We Compared Nextiva and RingCentral?

To offer a thorough RingCentral vs Nextiva VoIP comparison, we evaluated both Nextiva vs. RingCentral across several key aspects:

• User Feedback: Aggregated reviews from trusted platforms like G2 and Capterra.
• Feature Depth: Assessment of each platform’s features based on their functionality, usability, and relevance to businesses.
• Customer Support Data: Metrics such as response times, resolution effectiveness, and availability.
• Pricing Transparency: Clarity of plans and alignment with the value provided.
• Expert Evaluation: Independent analysis of each platform by industry professionals.

Each category is essential to determine which platform aligns best with your business needs.

RingCentral vs. Nextiva Compared

Below is a comprehensive comparison of RingCentral and Nextiva’s business communication platform review, highlighting key aspects to consider before choosing a platform.

Rating	4.3/5	4.6/5
Ease of use	4.5/5	4.5/5
Value for money (pricing details below)	4.5/5	4.3/5
Design quality	4.5/5	4.4/5
Features	• VoIP calling • Virtual receptionist • Video conferencing • Collaboration tools • Google, Microsoft integrations • Single sign-on	• Virtual phone numbers • Call tracking & analytics • AI sales agent • Call Forwarding • WhatsApp Business
Head to head Comparison	• Strong in unified communication • Messaging, and high-quality video/audio • Deep integration ecosystem	• Focused on-call management • Virtual solutions, and analytics
Pricing range	Monthly plans begin at $20/month, with various add-on options available	Starts at $18/user; Advanced reporting tools in higher plans

RingCentral vs. Nextiva: Features

RingCentral

RingCentral excels at giving companies of all sizes a single communication solution. Key features include:

• VoIP Calling: Offers clear voice calls over the internet, reducing costs compared to traditional phone systems.
• Video Conferencing: Supports HD video meetings with up to 200 participants, ideal for remote teams and regular online meetings.
• Team Messaging: Enables team collaboration with real-time messaging, file sharing, and team channels, allowing seamless communication.
• Call Recording: Automatically records calls for training, compliance, and quality assurance purposes.
• Collaboration Tools: Includes features like task management, calendar integration, and file sharing, ensuring teams stay organized and productive within the platform.
• High-Quality Video & Audio: Offers HD video and high-fidelity audio for smooth video conferencing, essential for professional meetings and presentations.

These features received a high score due to their versatility and relevance to businesses of all sizes.

You Mal Also Read : Top 10 RingCentral Alternatives & Competitors

Nextiva

Nextiva is a great option for teams that interact with customers due to its greater emphasis on on-call management and analytics. Key features include:

• Virtual Phone Numbers: Allows businesses to set up local, toll-free, or international phone numbers, making it easier for customers to reach them.
• Call Tracking: Provides detailed reports on inbound and outbound calls, helping businesses track and improve their communication efforts.
• Advanced Analytics: Offers powerful analytics tools to track customer interactions, measure call quality, and analyze trends, enabling data-driven decisions.
• AI-Powered Sales Agents: Uses artificial intelligence to assist sales teams by automating follow-ups, scheduling, and routing leads based on customer interaction data.
• WhatsApp Business Integration: Allows businesses to manage customer interactions through WhatsApp, which is particularly valuable for reaching customers in regions where WhatsApp is popular.
• Call Management Tools: Advanced features like call forwarding, call routing, and voicemail-to-email ensure that businesses can manage customer interactions efficiently, especially during high call volumes.

Nextiva’s features scored well for businesses prioritizing analytics and customer engagement.

You Mal Also Read : Top 10 Nextiva Alternatives & Competitors

RingCentral Vs. Nextiva: Plans & Pricing

RingCentral

RingCentral has a variety of affordable options that are suited to companies of all sizes and are each made to meet specific needs:

Annual payments offer savings of up to 33%, making RingCentral a scalable option for businesses of all sizes.

Nextiva

Nextiva provides a selection of plans tailored to the requirements of new and growing companies. Their pricing starts at:

Nextiva offers savings of up to 20% for businesses that pay annually.

Pricing Summary 

• RingCentral offers flexible pricing with essential features at lower tiers and more advanced functionalities (such as AI assistant and custom analytics) at higher levels. Prices start at $20/user/month for small teams, with comprehensive add-ons available.
• Nextiva provides more affordable entry-level plans, starting at $20/user/month, but offers advanced features like call tracking, analytics, and AI sales agents only in higher-tier plans.

RingCentral vs. Nextiva: International Calling

RingCentral excels in the field of international calling. With affordable international call rates, it provides worldwide coverage. For companies who need to maintain contact with clients or teams worldwide, this makes it a great choice.

RingCentral allows VoIP calls to more than 100 countries, and if a user’s monthly allotment is exceeded, they can easily buy international calling credits. This broad global coverage and ability to purchase additional credits is a significant advantage for businesses with frequent international communication needs.

Although Nextiva offers international calling as well, its worldwide reach could be better than RingCentral’s. It does, however, provide reasonable international calling rates, and companies can buy international calling plans.

Nextiva is a fantastic choice for businesses that operate in more localized markets or have less regular need for international calling, as its coverage may not be as extensive but still offers an affordable option for international calls when required.

RingCentral vs. Nextiva: Customer Support

RingCentral

RingCentral provides live chat, phone, and email customer service around the clock. Users can discover useful hints and troubleshooting advice in the platform’s community forums and comprehensive knowledge library.

Businesses may get help whenever they need it because of this accessibility. RingCentral’s availability and self-help resources ensure that customers can access timely support to resolve issues quickly.

Nextiva

Nextiva has excellent customer service that is available by phone, live chat, and email around the clock. Additionally, the platform offers a comprehensive knowledge base that includes FAQs, troubleshooting instructions, and lessons.

Numerous consumers commend Nextiva for having a helpful and amiable support staff that can assist in promptly resolving problems. The personal touch of their customer service, combined with the wealth of resources available, makes Nextiva a reliable option for businesses seeking dependable support.

RingCentral vs. Nextiva: Integrations

RingCentral

RingCentral allows interfaces with a large number of third-party programs, including well-known CRM programs like Microsoft 365, Google Workspace, Salesforce, and others. By allowing easy collaboration across several applications, these integrations assist companies in streamlining their processes.

The integration options are vast and facilitate seamless connectivity with tools that many businesses already use for productivity and collaboration.

Nextiva

Nextiva also supports integrations with Salesforce, Zoho, HubSpot, and other essential business technologies. It offers a more targeted method of connecting with call management systems, guaranteeing that companies can link their communication platform and customer support activities.

These integrations are particularly useful for businesses looking to enhance their customer service and communication management with specific tools tailored to their operational needs.

Nextiva vs. RingCentral: Pros and Cons

Pros of Nextiva

• Convenient VoIP System for Remote Work: The ability to use the platform both on desktop and mobile ensures seamless communication across devices, making it ideal for remote work setups.
• Easy Transition and Setup: Switching from Vonage to Nextiva was hassle-free. The integration process was quick and intuitive, with excellent support available throughout, making it the easiest transition compared to other VoIP providers.
• Efficient Customer Service and Support: Customer support is responsive and the implementation team works side by side to ensure a smooth setup and any necessary adjustments are made effortlessly.

Cons of Nextiva

• Unreliable Mobile App and Portal: The mobile app and online admin portal are difficult to navigate, with the mobile app rated poorly and the admin portal underperforming in terms of usability and call flow management.
• Poor Service and System Reliability: At times, customer service is unhelpful, and the system itself is unreliable, with frequent issues during updates and difficulty training users on basic functions like transferring calls.

Pros of RingCentral 

• Modular Capabilities: RingCentral allows businesses to adapt and evolve by adding new features as needed, keeping pace with technological advancements.
• Unified Platform: The ability to manage all integrations through a single platform is a significant advantage, simplifying operations and enhancing efficiency.
• Ease of Use and Implementation: The platform is user-friendly, with seamless functionality for phone calls, messaging, and customer support, making it simple to manage communications.

Cons of RingCentral

• Connection Issues: There are occasional disruptions during phone calls, with connections dropping automatically, which can hinder communication.
• Limited Business Unit Customization: The inability to fully “sandbox” different business units within the platform can limit flexibility in how the system is used across different departments.

Disclaimer: The pros and cons listed above are based on user reviews from G2. Individual experiences may vary.

Which Should You Choose: Nextiva or RingCentral?

Ratings were carefully derived to ensure transparency, enabling businesses to make informed decisions. For unified communications, RingCentral is a strong option, while Nextiva excels in customer-focused analytics and affordable plans.

For companies seeking a comprehensive communication solution that includes VoIP telephony, video conferencing, and team collaboration, RingCentral is a fantastic option. It is ideal for expanding enterprises because it can grow with larger teams and offer excellent communication across a variety of platforms.

However, Nextiva works best for companies that value cost-effective solutions, comprehensive analytics, and call management. It works especially well for companies that prioritize customer service and analytics-driven decision-making.

Final Verdict

RingCentral and Nextiva are robust options for business communication, each excelling in distinct areas. RingCentral’s unified platform and diverse integrations make it ideal for businesses requiring a scalable, all-in-one solution. Conversely, Nextiva’s advanced analytics and call management tools cater to companies prioritizing customer interaction and data-driven decisions.

For those seeking an alternative, CallHippo offers a competitive solution with features like AI-powered tools and multi-level IVR alongside flexible pricing plans. Evaluate your business needs carefully to select the platform that aligns with your goals.

Updated : December 13, 2024

Paras Kela

Paras Kela brings a wealth of IT knowledge to his writing, with a strong focus on technical content. In recent years, he has specialized in virtual telephony solutions, creating clear and insightful content. His passion for technology, experience in the IT field, and dedication to learning new trends make complex topics easy to understand.

Let’s Stay in Touch

Subscribe to our newsletter & never miss our latest news and promotions.

Email Address*

+24K people have already subscribed