Ringcentral Alternatives

Here Are the Top 13 RingCentral Alternatives.

While RingCentral is one of the most popular VOIP systems, it is not perfect for every company. So, here we bring the 13 best alternatives to RingCentral. 

1- CallHippo

CallHippo is one of the leading RingCentral Alternative because it has built a phone business solution that works for businesses of all sizes. CallHippo provides international phone numbers (of up to 80 countries) at an affordable price. 

Reasons to choose CallHippo over RingCentral:

• You get 24*7 support, every day
• It has workflow automation for improved productivity
• Can be set up within minutes
• CallHippo also has an IVR (Interactive Voice Response) system and power dialer for connecting with customers more efficiently
• Works with over 100 integrations (like Zapier, HubSpot, Salesforce, etc.)

Pros

• Extremely affordable
• Excellent customer service
• User-friendly

Cons

• Connectivity issues
• Metered Calling
• Some features are difficult to set up

CallHippo Pricing

2- GrassHopper

GrassHopper is yet another popular name in the VoIP industry as Ringcentral alternative. However, unlike CallHippo, which is perfect for businesses of all sizes, GrassHopper focuses on individuals and small companies. 

Here are the key reasons to choose GrassHopper over RingCentral:

• It allows you to automatically transcribe voicemails so you can refer to the written document when needed
• 24*7 automated attendant that interacts with your callers when you are not around
• It has a virtual fax machine that allows you to send and receive faxes from the same number

You can also read a detailed review of ringcentral vs grasshopper on our blog.

Pros

• Awesome texting features 
• Customized greetings
• Fast and easy setup

Cons

• Setting up calls can be cumbersome
• Not recommended for larger businesses

Grasshopper Pricing

3- Nextiva

Nextiva is one of the best RingCentral alternatives. Started in 2006, Nextiva serves over 150,000 companies. Like GrassHopper, Nextiva also provides an online faxing facility. 

Here are the key reasons to choose Nextiva over RingCentral:

• It offers unlimited calling and SMS
• Allows you to access customer and team communication within the same dashboard

Pros:

• 99.99% Uptime
• Flexible and scalable
• Professional implementation of service plans

Cons:

• Expensive SMB plans
• Steep learning curve
• Poor call quality

Nextiva Pricing

4- 8×8

8×8 offers multiple VoIP solutions to fit the needs of different companies and industries. Its hosted voice calls, voicemail, video conferencing, and text messaging features make it one of the top RingCentral alternatives. 

Here are some more reasons to choose 8×8 over RingCentral:

• Built-in CRM integration for various platforms like Hubspot, GSuite, and Salesforce
• Skill-based routing
• Quality-management and speech analytics

Pros

• There are cheaper price plans available for larger businesses
• It provides 30 Days of free trial.
• Works great on mobile and desktop

Cons

• Missing productive features
• The analytics reports are not configurable
• Voice delay
• You won’t be able to call countries, including Japan, Italy, Poland, etc

8×8 Pricing

5- Dialpad

Dialpad has native voice intelligence feature increases productivity with real-time transcriptions and post-call summaries. If you are looking for such advanced featured Dailpad is the perfect RingCentral alternative for you.

Here are some reasons to choose Dialpad over RingCentral:

• Works seamlessly across devices
• Allows you to pen down key points during virtual meetings

Pros

• Excellent customer support
• AI-based voice intelligence is available on every plan
• Offers a wide variety of features

Cons

• Scalability is difficult
• Not available worldwide
• Platforms eligible for integration are limited
• No 24/7 support on the basic plan

Dialpad Pricing

6- Vonage

Launched in 2001, Vonage is one of the popular VoIP providers in the market. The primary reason to choose Vonage over RingCentral is that it uses cloud-based technology to continually update its communication ability over time. 

Here are some more reasons to choose Vonage over RingCentral:

• You get a VoIP system with unlimited calls, SMS, and team collaboration tools
• Allows video conferencing with over 100 people
• Vonage promises 99.99% reliability

Pros

• Easy and rich interface
• Microsoft Teams integration
• Reliable customer support

Cons

• It can be on the expensive side
• Bad customer service quality
• Feature add-ons are expensive

Vonage Pricing

7- Intermedia

Intermedia is one of the top RingCentral alternatives because of its tiered services that fit businesses of all sizes. It doesn’t have any annual contracts, which is great for new and small companies. 

Here are some reasons to choose Intermedia over RingCentral:

• Intermedia promises 99.999% uptime and backs the claim in its service-level agreement
• It allows you to check support tickets and access live chat
• Provides 24×7 support

Pros

• Ample features for video conferencing
• Multiple software integration options
• Live Chat is always quick and helpful

Cons

• Not a smooth working on Firefox
• Quite expensive than its competitors
• Frequent call drops
• You have to pay extra for additional services, like toll-free numbers

Intermedia Pricing

Intermedia has not made its pricing public. You will have to contact the company for a custom quote.

8- MightyCall

Designed especially for small businesses, MightyCall offers almost 99.99% uptime. MightyCall scores over RingCentral as its alternative as is that it doesn’t charge you “per user.” 

Here are some reasons to choose MightyCall over RingCentral:

• Affordable for new and small businesses
• It has a multi-channel activity dashboard that displays text messages, calls, emails, and social media interactions for each representative

Pros

• MightyCall offers dial-by-name directory with all plans
• Voicemail transcription
• In addition, to call recording, MightyCall offers unlimited storage, an uncommon feature in the industry.

Cons

• Few unified communications features
• The free trial is only 7 days
• The IP phone is only supported above the base tier
• MightyCall auto-attendant doesn’t offer self-service or voice support

MightyCall Pricing

9- GoToConnect

Formerly known as Jive, GoToConnect provides unified communication solutions to organizations of all sizes. With its integrated suite, GoToConnect offers a PBX call routing system, automatic call distribution, and internet fax.

Reasons to choose GoToConnect over RingCentral:

• Allows you to customize your calling schedules
• Tracks agents’ productivity and provides real-time business reports so you can improve your call center’s efficiency over time

Pros

• Robust portfolio of tools
• Free calls to over 50 countries
• Easy to use drag-and-drop call flow editor

Cons

• There is a limit of 25 HD video streams per conference
• Expensive
• Poor call quality, as well as crackling and choppy audio
• No cloud data storage

GoToConnect Pricing

10- Aircall

Aircall is yet another great RingCentral alternative. It provides features like a power dialer and click-to-call. It also has dynamic switch capability, helping you avoid unwanted disruptions. 

Reasons to choose Aircall over RingCentral:

• Consistent 99.99% uptime
• Enables you to forward calls to your mobile device
• The “call whispering” feature allows your agents to speak to teammates for better advice

Pros:

• Good support team
• Simple user-interface

Cons:

• Software incompatible with most Bluetooth devices
• Connection often gets lost

Aircall Pricing

11- CloudTalk

CloudTalk is mostly used by customer support and sales teams working in startups, small businesses, and ecommerce. This RingCentral alternative offers more than 50+ advanced calling features, including IVR, real-time customer card, custom reporting, and conference call. 

Here are some key reasons to choose CloudTalk over RingCentral:

• CloudTalk’s wallboard provides real-time visibility across staff activities and identity behavior using sentiment or emotional analytics
• It has an ACW (after call work) functionality that allows agents to complete follow-up tasks, thereby improving customer satisfaction
• CloudTalk’s “speech to text” feature helps you convert your calls to text to facilitate search in your recordings and train your agents

Pros:

• Integrations with several popular CRMs
• Internal phone number tags
• Call Masking
• Free trial available

Cons:

• Mobile app is unreliable
• Poor customer support
• Call drops
• Multimedia messaging isn’t available

CloudTalk Pricing

12- Ooma

Ideal for small businesses, Ooma helps you run your business from anywhere, provided you have an internet connection. However, unlike other VoIP systems in this list, Ooma is a standalone device that does not require a computer to run. All you need to do is connect your internet cable to the device. 

Here are some key reasons to choose Ooma:

• Its virtual receptionist can help answer FAQs (frequently asked questions) when you are not in the office, keeping your customers engaged
• It has a mobile and desktop app that allows you to run your business from anywhere
• Multiple extensions for each of your employee

Pros:

• Provides exceptional customer service
• Easy and quick setup
• User friendly

Cons:

• No International free calls
• Toll-free service costs extra
• $29.95 activation fee
• A Premier account is required for most standard features

Ooma Pricing

13- Line2

Built especially for startups and SMEs, Line2 is a modern business phone service that’s affordable and easy to set up. All you need to do is sign up, and you will have a second phone line for work. You can then make and also forward calls using Wi-Fi. 

Here are some key reasons to choose Line2 over RingCentral:

• It allows you to design your IVR system with an auto-attendant feature 
• It enables you to communicate with people one-on-one and with multiple groups via SMS and MMS
• Has a call whispering feature that allows you to coach your agents in real-time and ensure customer satisfaction

Pros:

• Provides 60 Days Free trial.
• Good call quality

Cons:

• Only suitable for small businesses

Line2 Pricing

Conclusion

VoIP systems are quickly replacing traditional telephones in contact centers. When choosing a VoIP solution provider, make sure it has all the features that you need. 

Did we miss any of the top RingCentral alternatives? Which VoIP system do you use? Let us know in the comments.