The Next-Gen Call Center Software for Modern CX Teams
The only call center software with built-in QA monitoring, a unified omnichannel inbox, and enterprise-grade compliance—ready to use in just 3 minutes.
Faster Agent Onboarding
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Why Leading Call Centers Choose CallHippo
Stop struggling with outdated systems. Get enterprise-grade features without the enterprise complexity.
- Common call centers management struggles
- No real-time monitoring or coaching
- Call recordings scattered and hard to search
- Manual reviews and transcription waste hours
- No visibility into live call quality or metrics
- Script compliance issues found too late
- Coaching delayed due to slow insights
- Extra cost for recording, transcription & analytics
- Limited visibility into team performance
No extra charge for quality monitoring
Every call automatically recorded and stored securely
Coach agents in real-time without customers hearing
Search conversations instantly, track script compliance
Real-time dashboards for CSAT, AHT, and FCR metrics
Everything Your Call Center Needs. Nothing You Don’t.
Stop struggling with outdated systems. Get enterprise features without enterprise complexity.
Live listening, whisper coaching, and barge-in capabilities for world-class quality management.
Live dashboards with CSAT, AHT, FCR, and complete agent performance visibility.
No IT. No hardware. Go live and start taking calls in just minutes.
Sentiment analysis, call transcription, and automated quality scoring—powered by AI.
Skills-based routing, priority queuing, and intelligent multi-level IVR flows.
A unified inbox for calls, SMS, WhatsApp, and email—everything in one place.
90+ native integrations including HubSpot, Salesforce, Zendesk, Zoho, and more.
SOC2, GDPR, and HIPAA compliant with bank-level data encryption.
Local and toll-free numbers in 50+ countries to create authentic customer connections.
Pricing
-
Calling
- 1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
-
Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
-
Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Forward to Device Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking Restrict outbound calls to specific countries to prevent unauthorized international dialing.
-
Messaging
-
100 SMS (Text Messages)
Standard A2P charges apply.
- SMS Templates Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
-
Analytics
- Basic Report Analytics
- Call Logs (1 month) Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs Track all account changes and user actions for security, compliance, and accountability.
-
Integrations
-
ZZapierSSlack50+WWebhook
Popular
-
Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Call Recordings Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading) Route calls to agents in a priority sequence until someone answers.
- Custom Greetings Upload personalized welcome messages for callers to hear when they reach your number.
-
Messaging
-
500 SMS (Text Messages)
Standard A2P charges apply.
-
Analytics
- Reports / Analytics Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control Assign specific roles with tailored permissions to control what each user can view and manage.
-
Integrations
-
HHubSpotSSalesforcePPipedrive50+ZZoho
-
Calling
- Smart DID Routing Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing Route calls automatically to the correct contact/lead owner based on CRM information.
-
Messaging
-
1000 SMS (Text Messages)
Standard A2P charges apply.
-
Enterprise
- Single Sign-On (SSO) Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
-
Integrations
-
HHubSpotSSalesforceZZoho50+ZZendesk
Never Miss A Call. Get More Conversions.
Complete business phone system with smart dialing, local presence, and instant CRM integration
- Show local numbers for 3x better pickup rates
- Power dialer boosts outbound calls by 20%
- Auto-dial leads instantly from your CRM
Why CallHippo?
See How We Compare to Traditional Systems
Stop overpaying for outdated call center technology. See the clear difference.
| Traditional Systems |  |
|
|---|---|---|
| Free QA Monitoring Roles | ||
| Built-in Omnichannel Inbox | ||
| AI Call Transcription | ||
| Live Call Whisper & Barge | Extra Cost | Included |
| Self-Service Admin Panel | ||
| Multi-Level IVR | Limited | Unlimited |
| Setup Time | 2–4 weeks | 3 minutes |
- 14-day free trial
- No credit card
- Cancel anytime
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Based on 369+ reviews
Based on 663+ reviews
Based on 662+ reviews
Based on 664+ reviews
“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo's solution not only improved our attestation score but also boosted our answer rates and overall customer experience.”
