by Shubham Rajpara | Sep 2, 2021 | Customer Support
According to Microsoft, 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. And Salesforce Research states, 89% of consumers are more likely to make another purchase after a positive customer service experience.... 
by Nishita | Apr 19, 2021 | Customer Support
In an ever-expanding world, there’s now a more stringent need than ever for competent customer care departments that can properly meet customer needs, while also ensuring the business is flourishing as it was always meant to be. Considering the high demand for... 
by Nishita | Mar 10, 2021 | Customer Support
Have you thought about starting a business on the internet with the intent to improve your financial situation? If so, you will need to prepare a plan for the best customer service that you can offer. Why? Because customer service is important if you want to reach... 
by Rohit Rajpal | Feb 22, 2021 | Customer Support
Customer experience has become more important than ever. 84% of consumers say customer service is a vital factor in deciding whether to purchase an item, while 94% consider it essential for brand loyalty. The best way to keep up with customers’ expectations is by... 
by Paras Kela | Nov 27, 2020 | Customer Support
Years ago, people used to choose the product solely based on price and the company’s reputation. However, the scenario has changed a lot in the past few years, and now consumers have become more conscious of the overall purchasing experience, which also involves... 
by Yesha Gangani | Nov 23, 2020 | Customer Support
Canceling a subscription to your SaaS support is not a difficult decision for your customers. Sadly, many SaaS companies find themselves in this situation and bear with cancellations more frequently than what they are prepared for. While cancellations are something...
