by Shubham Rajpara | Sep 2, 2021 | Customer Support
According to Microsoft, 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. And Salesforce Research states, 89% of consumers are more likely to make another purchase after a positive customer service experience.... 
by Paras Kela | Aug 9, 2021 | Customer Support
As customer support takes center stage in businesses all around the world, communication technologies have begun to evolve dramatically in parallel. We now have cloud based Voice over Internet Protocol (VoIP) phone system, Interactive Voice Response (IVR), Automatic... 
by Nishita | Apr 19, 2021 | Customer Support
In an ever-expanding world, there’s now a more stringent need than ever for competent customer care departments that can properly meet customer needs, while also ensuring the business is flourishing as it was always meant to be. Considering the high demand for... 
by Nishita | Apr 9, 2021 | Customer Support
Call center service quality is as much about preventing mistakes as it is responding to demand. What many businesses fail to remember, though, is that it’s also about continually improving standards. This is a fundamental part of call center quality because it... 
by Nishita | Mar 10, 2021 | Customer Support
Have you thought about starting a business on the internet with the intent to improve your financial situation? If so, you will need to prepare a plan for the best customer service that you can offer. Why? Because customer service is important if you want to reach... 
by Rohit Rajpal | Feb 22, 2021 | Customer Support
Customer experience has become more important than ever. 84% of consumers say customer service is a vital factor in deciding whether to purchase an item, while 94% consider it essential for brand loyalty. The best way to keep up with customers’ expectations is by...
