Customer experience has become more important than ever. 84% of consumers say customer service is a vital factor in deciding whether to purchase an item, while 94% consider it essential for brand loyalty. The best way to keep up with customers’ expectations is by...
Joe wasn’t satisfied with a recent purchase. He tried troubleshooting using the FAQs on the site but couldn’t find a resolution. Finally, he called up customer support to be greeted by a friendly customer service representative. “Hi Joe, what can we help you with...
Irrespective of which industry you are in or what products you sell, you should aim to deliver the best possible customer experience at all the time. After all, happy customers are the pillar of success for any business. Even a survey of 700 senior business leaders in...
Canceling a subscription to your SaaS support is not a difficult decision for your customers. Sadly, many SaaS companies find themselves in this situation and bear with cancellations more frequently than what they are prepared for. While cancellations are something...
With the advancement in technology, more and more businesses are using automation. According to McKinsey, 29% of customer service agent duties have the potential to be automated. However, customers expect a good level of personalization from customer support...
Never underestimate the power of supreme customer support – it is the prime differentiating factor that can keep your organization on the top of the ranking charts! Managing a team of customer service professionals is a challenging task as they are representing the...
I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.
