In an ever-expanding world, there’s now a more stringent need than ever for competent customer care departments that can properly meet customer needs, while also ensuring the business is flourishing as it was always meant to be. Considering the high demand for...
Call center service quality is as much about preventing mistakes as it is responding to demand. What many businesses fail to remember, though, is that it’s also about continually improving standards. This is a fundamental part of call center quality because it...
Have you thought about starting a business on the internet with the intent to improve your financial situation? If so, you will need to prepare a plan for the best customer service that you can offer. Why? Because customer service is important if you want to reach...
Customer experience has become more important than ever. 84% of consumers say customer service is a vital factor in deciding whether to purchase an item, while 94% consider it essential for brand loyalty. The best way to keep up with customers’ expectations is by...
Joe wasn’t satisfied with a recent purchase. He tried troubleshooting using the FAQs on the site but couldn’t find a resolution. Finally, he called up customer support to be greeted by a friendly customer service representative. “Hi Joe, what can we help you with...
Years ago, people used to choose the product solely based on price and the company’s reputation. However, the scenario has changed a lot in the past few years, and now consumers have become more conscious of the overall purchasing experience, which also involves...
I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.
