9+ Best Virtual Phone Number Provider in India

Senior Writer: Priya Naha

Published : August 1, 2025

India is the fastest-growing major economy in the world, with real GDP rising by 6.5% and nominal GDP increasing from RS. 106.57 lakh crore to RS. 331.03 lakh crore. If you run a business in India or serve Indian customers globally, then having an Indian virtual phone number is important.

In this blog, I explain about Indian virtual phone numbers and why CallHippo emerges as a smart choice. By the end, you can compare top providers and choose the best virtual number provider in India for your needs.

What is A Virtual Phone Number?

An Indian virtual number or Indian VoIP number is a phone number assigned over the internet without a physical SIM card or landline. It works via VoIP (Voice over Internet Protocol). You can use it on your mobile phone app, laptop, or softphone client.

It routes calls through data networks and gives you the flexibility to manage calls from anywhere. Virtual numbers differ from traditional Indian phone number lines because they require no hardware and scale easily when your team grows.

What Are the Benefits of an Indian Virtual Number?

When you look at how an Indian virtual number works, you’ll quickly see that it offers a blend of practical advantages and long-term value, helping your business stay connected, save money, and grow.

1. Cost-Effective Communication

You save a lot compared to setting up traditional landline networks or costly office phone systems.  Virtual mobile numbers lower monthly costs and remove the need for constant maintenance.

2. National & International Reach

With a virtual number provider, you can purchase local Indian numbers and numbers in over fifty international countries. This gives your business a presence in different cities and countries without physical offices.

3. Scalability For Businesses

You can add lines as your team expands without installing hardware or waiting for telecom provisioning. That means you can scale quickly and stay agile.

4. Mobile & Web Apps

Top providers offer easy-to-use apps for Android, iOS, and desktop. You and your team can make or receive calls from anywhere, and clients see a consistent caller ID.

5. 24/7 Customer Support

Reliable customer support ensures that when you face issues, you can reach help quickly. This matters especially when you rely on voice service for sales or client support.

Key Features To Look For In An Indian VoIP Number Provider

When you start comparing providers, you’ll quickly realize that the right Indian VoIP number is about finding a feature-rich, reliable, and flexible solution that truly supports how you, your team, and your customers communicate every single day.

1.  Call Forwarding And IVR

You want interactive IVR menus and reliable call forwarding so that callers reach the right department or agent without delay.

2. CRM integrations

If you use Zoho, HubSpot, Salesforce, Freshdesk, or other platforms, choose providers that integrate easily to log calls, automate workflows, and track leads.

3. Call Recording And Logs

Recording calls and keeping logs for at least six to twelve months helps with compliance training and quality monitoring.

4. Call Tracking And Analytics

You need dashboards to measure call volume, missed calls, call durations, and campaign performance to optimize ROI.

5. Call Routing 

Look for time-based routing, skill-based routing, or round-robin assignment, so calls are distributed intelligently.

Compliance And Geography Restrictions

Using an Indian virtual number involves certain regulatory requirements. Providers must comply with TRAI rules and maintain KYC documentation such as company registration, PAN, and proof of identity. To send or receive OTP or WhatsApp verification SMS, you have to choose a provider that is registered under India’s DLT (Distributed Ledger Technology) registry. Without DLT registration, OTP messages may fail or be blocked.

Similarly, WhatsApp Business API access is required if you want to use a virtual Indian number for WhatsApp. Not every global VoIP provider supports those Indian protocols. That is why choosing a provider with full compliance capability matters.

Top 9 Indian Virtual Phone Number Providers

Each of the following offers Indian virtual phone number services. I present features, pricing, strengths, plus compliance readiness.

1. CallHippo

CallHippo stands out because the setup is fast, the features are rich, and compliance support is clearly communicated. You can get an Indian virtual phone number within minutes. Features like AI, intelligent call reports, voice broadcasting, and smart DID routing make it flexible for sales and support teams.

CallHippo also supports WhatsApp Business API integration and SMS gateway through compliant channels. They offer compliance support for DLT registration, making OTP delivery and WhatsApp number verification more reliable. That gives you confidence when you need a virtual Indian number for OTP or an Indian virtual number for WhatsApp.

Features

• Local and toll-free virtual numbers
• Interactive Voice Response (IVR) & smart call routing
• Call recording, analytics & real-time dashboards
• Power dialer & voice broadcast
• CRM & app integrations

Pros

• Users can get started in minutes.
• The customer support team offers quick, helpful responses.
• Most users report reliable calls across devices.

Cons 

• The mobile app needs a little improvement.
•  Analytics are solid, but some businesses wish for customizable insights.

Pricing

• Starter: Rs. 1600/user/month
• Professional: Rs. 2600/user/month
• Ultimate: Rs. 3600/user/month
• Enterprise: custom pricing
• 10-day free trial

 2. Exotel

Exotel Techcom is based in Bengaluru and serves many Indian enterprises and SMEs. It provides virtual number services with strong support for call routing, multilingual IVR, and SMS, along with CRM integrations.

Exotel supports Indian compliance requirements and offers virtual mobile numbers, voice masks, SMS OTP routing, and WhatsApp business integration where needed.

Features

• Call recording
• Call monitoring
• Call logging
• Call routing
• Queue management

Pros

• It is easy to set up and use.
• Exotel is affordable for small and mid-sized businesses.
• It offers clear call quality with useful features.

Cons 

• Occasional maintenance causes delays.
• It lacks some advanced features and integrations.

Pricing

• Dabbler: Rs. 9,999/5-month validity
• Believer: Rs. 19,999/11-month validity
• Influencer: Rs. 49,499/11-month validity
• Custom solution for enterprises
• 15-day free trial

 3. Ozonetel

Ozonetel is an Indian cloud telephony provider focused on contact centers. It offers virtual phone numbers, automatic dialers, IVR, SMS notifications, and reporting tools. Companies with a support-heavy workflow pick it for its all-in-one platform. It operates call centers in India and supports DLT and WhatsApp API compliance.

Features

• Automatic Call Distribution (ACD)
• Contact manager
• Interactive Voice Response (IVR)
• Auto dialer
• Screen recording

Pros

• It offers call recording, analytics, and omnichannel support.
• Ozonetel is quick to start and integrates with CRMs.
• The automation and call-back tools help teams work faster.

Cons 

• It feels clunky for some users.
•  Call drops or slow support during busy times.

Pricing

• Custom pricing
• 7-day free trial

 4. MyOperator

MyOperator caters especially to small and mid-sized businesses.  It offers call masking, virtual numbers, IVR menus, CRM integration, SMS, and desktop or mobile apps. Local support and easy onboarding make it a common choice for startups and regional offices.

Features

• Autodialer
• Contact management
• Call monitoring
• Predictive dialer
• Reporting/analytics

Pros

• The platform is easy to use with no heavy training needed.
• It has a helpful, responsive support team.
• It has a simple setup for even complex IVR and call routing.

Cons 

• The after-sales support can be slow.
• Users report occasional glitches and missed calls.

Pricing

• Nano: Rs. 200/month/3 users
• Swift: Rs. 5000/month/10 users
• Creta: Rs.15,000/month/10 users
• Enterprise: starts at Rs. 55,000/month
• 3-day free trial

 5. Servetel (by Acefone)

Servetel provides a reliable IVR system, call logs, SMS support, number hosting, and dashboard analytics. Its control panel is simple, and setup takes a short time. It also offers compliance compatibility for OTP and notification SMS.

Features

• Call logging
• Call recording
• Call routing
• Call center management
• Performance metrics

Pros

• The platform is easy to set up and use.
• The support teams often respond quickly.
• The solution offers a decent range of handy features.

Cons 

• Some users faced sudden price hikes and unexpected service disconnections.
• Feature updates and bug fixes are sometimes delayed.

Pricing

• Pricing information is not available.
• 10-day free trial

 6.  Atlas

Atlas delivers enterprise-level VoIP and inbound outbound call behavior. They support skill-based routing, CRM connectors, and omnichannel calling. They serve medium to large operations and include compliance features like call recording consent and DLT registration.

Features

• Automatic Call Distribution
• Campaign analytics
• Call recording
• IVR
• Real-time monitoring

Pros

• Easy dashboard and real-time tracking keep you in control.
• Audit trails with role-based access ensure full accountability.
• Smart alerts and call routing boost efficiency and prevent delays.

Cons 

• Setting up takes time and planning.
• Limited dashboard customization and report templates.

Pricing

• Basic: Rs. 4286/month
• Agency: Rs. 8,663.01/month

  7. Knowlarity

Knowlarity is an Indian unicorn with voice insights, AI-powered Smart IVR, chatbots, virtual number support, and rich analytics.  It integrates with popular CRMs and supports OTP and WhatsApp message delivery through registered Indian channels.

Features

• Call recording
• Call tagging
• Call monitoring
• IVR
• Call routing

Pros

•  You can go live in just a few days with minimal effort.
• IVR, call recording, and CRM integrations come built-in.
• More cost-effective if you have five or more agents.

Cons 

• Adding new IVR options or tweaks later isn’t cheap.
•  Response times can drag when you need quick help.

Pricing

Cloud Contact Center Plan:

• Rs. 1999/monthly
• Rs. 2999/monthly
• Rs. 3499/monthly
• 7-day free trial

8. MCube

MCube offers voice and SMS across virtual numbers, IVR, call logging, omnichannel messaging, and analytics. It communicates over compliant Indian telecom infrastructure and supports integration workflows. MCube is widely used by enterprises and Telecos in India.

Features

• Post-call analytics
• IVRs
• Contact center solution
• Auto dialer
• Voice broadcast

Pros

• Ready to use in just a few days with minimal effort.
• IVR, call logs, and smooth CRM integrations.
•  More affordable for 5+ callers.

Cons 

•  Even minor updates can be expensive.
• Help can be delayed or inconsistent.

Pricing

• Pricing unavailable
• 14-day free trial

9. BSNL Cloud Telephony

BSNL Cloud Telephony is government-backed and offers virtual numbers and IVR support at lower rates. It has India-wide availability, including remote regions. While features may be basic versus private providers, their compliance and reliability are assured.

Features

• Video calling
• Multi-device support
• Address book integration
• PAN India mobility
• Basic IVR setup

Pros

• BSNL offers wide coverage across India.
• It has affordable plans for basic needs.
• The government backs it for stability.

Cons 

• Poor and unhelpful customer service.
• Unstable network with slow internet speed.

Pricing

• Pricing unavailable

How To Choose The Best Provider For Your Business Needs?

Choosing the right virtual number provider can feel overwhelming at first. But when you think about your team’s size, your call volumes, and the features you genuinely need, it becomes much easier to see which option will serve your business best.

1. Assess Your Team Size

You should first decide whether you are a solo professional, a small team, or an enterprise. When your team is small, you may value cost-efficiency and ease of setup. Larger teams need features like multi-level IVR agent management and call reporting.

CallHippo offers scalable tiers from basic to enterprise. Exotel, Ozonetel, Knowlarity, and Atlas also support large deployments.

2.  Define Call Volume & Regions

If you expect mostly domestic calls, then choose providers with unlimited Indian calling plans. If you serve international clients, you may need global virtual number support. CallHippo offers numbers in more than fifty countries. Exotel and others typically support India plus SMS outbound to global regions.

3.  Evaluate Integration Needs

If you use CRM tools such as Salesforce, Zoho, HubSpot, or Freshdesk, ensure your provider integrates easily. CallHippo and Knowlarity offer direct native integration. Exotel supports custom API workflows and IVR-based data capture. Ozonetel and Atlas also integrate well.

4. Consider Scalability And Reliability

Choose providers with high uptime and regional data centres. Evaluate support SLAs and audit logs. Enterprise packages with dedicated account managers help if your needs expand. CallHippo’s Enterprise tiers give compliance support, billing transparency, and advanced features if you scale.

5. Look At Customer Reviews

Independent reviews on Capterra, TrustRadius, G2, and SourceForge show feedback on ease of use, support quality, features, and pricing.

CallHippo gets high marks for value, onboarding, call logs, and voice clarity. Exotel users praise call flow customization and call quality, but mention issues around pricing and occasional UI challenges. Other providers get mixed reviews, but many excel in specific niches like contact centre support or rural availability.

Conclusion

An Indian virtual phone number provides flexibility, cost savings, and professional customer communication. Each of the nine providers we reviewed has strengths. Some excel in enterprise contact centre use (Knowlarity, Ozonetel, Atlas), others are ideal for cost-conscious small teams (MyOperator, Servetel, BSNL).

However, if you want fast setup, transparent pricing, built-in WhatsApp and OTP compliance support, robust analytics, and easy scaling, then CallHippo stands apart. You can start with a managed free trial to see exactly how CallHippo’s Indian virtual numbers fit your needs.

FAQs

1. How to get an Indian virtual number for WhatsApp?

You need to pick a provider that offers WhatsApp Business API access and is registered under DLT. Providers like CallHippo, Knowlarity, and Exotel support WhatsApp integration through compliant Indian telecom channels.

2. Can I use a virtual indian number for OTP?

Yes, you can if the provider supports SMS OTP via India-based DLT registration. CallHippo, Exotel, Knowlarity, and Ozonetel provide OTP delivery services trusted by Indian telecom networks.

3. How can I get a free Indian virtual number?

Completely free, ongoing Indian virtual numbers are nearly impossible because of telecom regulations and SMS costs. But many vendors like CallHippo offer trial periods.

Updated : August 7, 2025

Priya Naha

Priya Naha is an experienced technical content writer who focuses on VoIP and telephony technologies.  Her expertise in telecommunication and content marketing allows her to simplify complex topics with real-world knowledge, making her writing relatable, informative, and easy-to-read.  Her direct involvement with VoIP products and solutions makes her a reliable voice in the field.

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