Home » Call Forwarding

Smart Call Forwarding

Looking for the perfect seamless call forwarding feature on your VoIP phone system? Try CallHippo’s integrated Smart Call Forwarding feature that enables you to forward any incoming calls to an alternate number in a jiffy! Get calls on your personal phone number after office hours or jump it through a series of phones, all this without your caller knowing anything about what’s happening in the background! Super cool, isn’t it? Sign up now!

Setup Call Forwarding in less than 3 Minutes

Awards and Reviews

Get Started

What is Smart Call Forwarding?

Smart Call Forwarding is a feature that enables users to forward any incoming calls to an alternate number.
Enable, disable and customize Call Forwarding services anytime, anywhere with ease.
Forward calls without an alarm! Don’t let your callers get a hang of what’s happening in the background. It’s the same as any other call to them!
Get calls on your personal phone number after office hours or jump it through a series of phone, before someone picks up.
Be it Landline, Cell phone, or a Satellite Phone; Get calls delivered to any number, anywhere in the world, anytime!
Delight your customers with automated greetings and customized music, while they wait to get connected with one of your representatives.
Integrate smart extension menus to forward calls to the right person from the customer’s input.
Forward based on ‘unanswered’, ‘busy’, ‘ in pre-set time or any condition as per your requirement. Customize timings and corresponding forwarding number(s).
Forward Calls based on work-shifts of employees.
Integrate forwarded calls with CRM software and log them for overall as well as individual performance analysis.

Call forwarding or call divert, this telephony feature is what you need to render great customer service, get hold of every call, and streamline your communication. With abilities like conditional and unconditional call forwarding, this feature is here to make your operation more reliable.

Watch this video know how Call Forwarding works.

All-around availability

Are you struggling hard to be at customers’ service around the clock?

Then you start using call forwarding service. Call divert ensures that your whole customer care department is available at caller’s service.

Additionally, your agents can choose any of the call forwarding numbers and divert their calls in case of physical absence.

Great customer service

No more stressing about poor customer service. With call forwarding, you know that someone or other is there to attend customers’ calls. Also, when every customer gets its call answered, they are likely to build great trust in you.

No more location restriction

Once office hours are over, you can divert your business phone number’s calls on your mobile phone (known as call forwarding number) and be at customers’ service regardless of the location and time.

Complete service package

More than just answering forwarded calls; your call forwarding service is capable of doing a lot. You can set call group, get time-of-day routing, multiple device call forwarding, find-me facility, and can set sequential ring rules.

What Is The Meaning Of Call Forwarding?

Call forwarding or call diversion is a key phone feature of your VoIP phone number which allows a user to forward the incoming calls to any other number in case the primary number is busy, out of coverage area, switched-off or not answering calls. Call forwarding service is a blessing for businesses as it never let them miss any call in case of inadequate or insufficient communication available on a certain number.

How do I forward calls from my phone?
  • Eliminate redundant and manual tasks by adding numbers to a sheet
  • No more toggling between different tools or sheets and copy-pasting numbers for calling
  • As it poses the capability to dial numbers automatically, your agents will save a lot of time on outbound calls
  • Power Dialer will ring each contact for 30 seconds by default; thus, reducing the time spent per call and increasing efficiency
Does call forwarding cost money?

If we consider service activation and deactivation of the facility, call forwarding cost is equal to the cost of incoming and outgoing costs at the same time. So, it may or may not exert a burden on you, in terms of money. Call forwarding is an in-built feature of landline and VoIP phone numbers. So, you need not pay for the service activation and deactivation facility. However, you don’t have unlimited calling minutes with your VoIP service plan then you will be billed for every call forwarding as per your incoming and outgoing call charges.

Forwarding to the same network and other outbound numbers may have different charges as per your service provider’s call forwarding policy. Also, call forwarding facility’s charges varies from country to country. For better insight, it’s wise to consult with your VoIP service provider.

How To Enable Smart Call Forwarding?

More Features

Power Dialer
Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Smart Switch
Smart Switch

Choose from multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on the go.

Call Transfer
Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing
Call Queuing Software

A Call Queue places incoming calls in a line when the agent is busy attending to other customers.

Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics
Call Analytics

Track your phone support performance. Measure the percentage of missed calls, call load of each teammate, etc.

On Hold Music
On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

Frequently Asked Question

To which phone numbers can I forward calls?
Using the smart call forwarding feature of the CallHippo VoIP phone system, you can literally forward every incoming call to any of your numbers, whether landline, satellite, or cellphone. This feature enables organizations to answer all incoming calls without missing any.
Do I have to pay extra to activate the call forwarding feature?
No, since smart call forwarding is a built-in function of the CallHippo VoIP phone system, you will not have to pay extra to access it. However, if your free minutes are exhausted or do not have an unlimited minutes plan, you will be charged for each call forwarding based on the incoming and outgoing rates.
Is there any hardware required to enable call forwarding?
Absolutely not! You will not need any additional hardware to activate smart call forwarding. As it is a built-in function of the CallHippo VoIP phone system, you can easily access the service through that system only. All you have to do is activate that feature.

Related Post

Start Free Trial