What is Smart Call Forwarding?
Call forwarding or call divert, this telephony feature is what you need to render great customer service, get hold of every call, and streamline your communication. With abilities like conditional and unconditional call forwarding, this feature is here to make your operation more reliable.
Watch this video know how Call Forwarding works.
Are you struggling hard to be at customers’ service around the clock?
Then you start using call forwarding service. Call divert ensures that your whole customer care department is available at caller’s service.
Additionally, your agents can choose any of the call forwarding numbers and divert their calls in case of physical absence.
No more stressing about poor customer service. With call forwarding, you know that someone or other is there to attend customers’ calls. Also, when every customer gets its call answered, they are likely to build great trust in you.
Once office hours are over, you can divert your business phone number’s calls on your mobile phone (known as call forwarding number) and be at customers’ service regardless of the location and time.
More than just answering forwarded calls; your call forwarding service is capable of doing a lot. You can set call group, get time-of-day routing, multiple device call forwarding, find-me facility, and can set sequential ring rules.
What is the meaning of call forwarding?
Call forwarding or call diversion is a key phone feature of your VoIP phone number which allows a user to forward the incoming calls to any other number in case the primary number is busy, out of coverage area, switched-off or not answering calls. Call forwarding service is a blessing for businesses as it never let them miss any call in case of inadequate or insufficient communication available on a certain number.
- Eliminate redundant and manual tasks by adding numbers to a sheet
- No more toggling between different tools or sheets and copy-pasting numbers for calling
- As it poses the capability to dial numbers automatically, your agents will save a lot of time on outbound calls
- Power Dialer will ring each contact for 30 seconds by default; thus, reducing the time spent per call and increasing efficiency
If we consider service activation and deactivation of the facility, call forwarding cost is equal to the cost of incoming and outgoing costs at the same time. So, it may or may not exert a burden on you, in terms of money. Call forwarding is an in-built feature of landline and VoIP phone numbers. So, you need not pay for the service activation and deactivation facility. However, you don’t have unlimited calling minutes with your VoIP service plan then you will be billed for every call forwarding as per your incoming and outgoing call charges.
Forwarding to the same network and other outbound numbers may have different charges as per your service provider’s call forwarding policy. Also, call forwarding facility’s charges varies from country to country. For better insight, it’s wise to consult with your VoIP service provider.
How To Enable Smart Call Forwarding?
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.