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Call Forwarding

Redirect your calls when you are busy- Never miss an important call.

What Is Call Forwarding?

The call forwarding service helps elevate customer experience by redirecting incoming calls to a different phone number or device in case the primary number is busy, switched off, out of coverage, or away. The best thing is that you can forward calls to a number or series of numbers without letting the caller know what’s happening in the background.

Benefits of Call Forwarding

Delight your customers by being available for them 24/7, and elevate your customer service quality to new highs. Here are the important benefits of the call-forwarding feature!

All-round availability

Call forwarding helps ensure that your customer support team is available round-the-clock. Never miss important calls even when the primary recipient is not available.

Elevates customer service

With Call forwarding, your customers feel heard always, and their questions are answered then and there. This enhances customer satisfaction, and their trust in your service and abilities improves.

Professional image

As call forwarding helps businesses offer instant resolution of customer queries, it becomes a demonstration of customer commitment. This, in turn, adds a professional image to your business.

Maintain privacy

With the call forwarding service, you can redirect your business calls to your personal number without explicitly revealing it. This way, you can stay on top of customer calls without jeopardizing your privacy.

Increased flexibility

Online call forwarding helps forward your incoming calls to any number, irrespective of their location. This helps international businesses redirect incoming calls to team members in different time zones.

Work-life balance

If your employees are anticipating calls beyond the standard business hours, they can forward them to an available agent. This helps them draw a line between their personal and professional lives.

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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • Buy Numbers
  • Add Users
  • Start Calling
  • Track Calls
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CallHippo Virtual Phone Number

Pricing

Ideal for Bulk Calling for Sales, Support and Call Center Teams

Basic

$0
Per user/Month
Sign Up Now

For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS
  • MMS
  • Smart Switch
  • Last Called By
  • Forward-to-device

Bronze

$16
Per user/Month
10 Days Free Trial

Ideal For Small Team

  • Everything in Basic +
  • Free Number1
  • Voicemail
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management

Silver

$24
Per user/Month
10 Days Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Call Disposition
  • Pause-Resume Recording

Platinum

$40
Per user/Month
10 Days Free Trial

For Larger Team

  • Everything in Silver +
  • Power Dialer
  • Predictive Dialer
  • Speed to Dial
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Single Sign On
  • DID Group
  • Call Whisper
  • Intelligent Reports/Analytics
  • Reports via Email
  • Automatic Machine Detection
  • Compliance Call Recording
  • Google Drive, AWS S3 Integration
  • Embedded Dialer Integration
  • Smart DID Routing
  • Auto Rotate

Ideal for Businesses to support their Customers and not for Bulk Calling

Basic

$0
Per user/Month
  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS/Text messages
  • MMS
  • Smart Switch
  • Last Called By

Starter

$18
Per user/Month
  • Everything in Basic +
  • 1000 calling minutes within US/CAD
  • 1 Standard Number Free
  • Free SMS/ Text messages
  • Multi Lingual IVR
  • 2FA
  • User Working Hours
  • Business Hours
  • Ring All Devices
  • 1-year Call Records
  • Basic Report Analytics
  • Forward-to-device
  • Shared Inbox
  • Feedback for Calls

Professional

$30
Per user/Month
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
  • Call Recordings
  • Intelligent Reports/Analytics
  • Country Blocking
  • Call Tagging
  • Email notification for Voicemail
  • Reports Via Email
  • Call Notes & Ratings
  • Lifetime Call Records
  • Advance Report Analytics
  • Role based access control
  • IVR
  • Live Call
  • Call Reminder
  • After Call Work
  • Holiday Routing
  • Gamification
  • Pause-Resume Recording

Ultimate

$42
Per user/Month
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
  • Call Blocking
  • Call Cascading
  • Custom Greetings
  • Audit Logs
  • Webhook
  • Dedicated Account Manager
  • Personalized Onboarding
  • Phone Support
  • 24*7 Support
  • Advanced Integrations
  • Custom Integrations
  • Annual Business Review
  • Auto Rotate
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Single Sign On
  • Call Tagging
  • Call Disposition
  • DID Group
  • Call Whisper
  • Compliance Call Recording
  • Embedded Dialer Integration
  • Smart DID Routing

Frequently Asked Question

  • No, call forwarding is integrated with the CallHippo VoIP phone system. You can access the feature for free. If you have not subscribed to the unlimited minutes plan and your consumption goes beyond the free limit, you will be charged based on the incoming and outgoing rates.

  • No, not at all! To access the call forwarding feature in the CallHippo phone system, you don’t need any extra hardware or equipment. You should activate the feature while you configure your phone system.

  • Yes, you can add international numbers as your forwarding number.

  • Yes, you can forward incoming calls to any number, including cell phone, landline, or VoIP numbers. By doing so, you can be available to your customers all the while.

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