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Interactive Voice Response (IVR System)

Empower your customer support team with CallHippo’s bespoke IVR System (Interactive Voice Response). Sign up today to help your customers achieve desired solutions to all their queries and issues in a timely and systematic manner.

What Is An IVR System?

An Interactive Voice Response System (IVR) is a technology that allows you to interact with callers through an automated platform, saving your time and costs. It helps leave a lasting impression on your customers, reduces agent burnout, and is available round the clock to serve client. An IVR is a prerecorded voice system which will help customers to reach to the right person or right department.

Benefits Of A IVR Systems

Adopting a new IVR functionality into your customer service operations can provide numerous benefits and advantages.

Here are a few of the more frequently used ones:-

Better Customer Service

The IVR technology provides callers with the information they seek, defines their needs, and routes them to the appropriate representative the first time.

24*7 Availability

Depending on how it is programmed, customers can even contact a company post office hours and be greeted by an automated message.

Reduces Manual Failures

Unlike humans, IVRs are automated, which eliminates the possibility of human error.

Boost agent morale

IVR does not replace contact center agent’s job. Instead, it makes their lives easier.

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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • Buy Numbers
  • Add Users
  • Start Calling
  • Track Calls
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CallHippo Virtual Phone Number

Pricing

Ideal for Bulk Calling for Sales, Support and Call Center Teams

Basic

$0
Per user/Month
Sign Up Now

For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS
  • MMS
  • Smart Switch
  • Last Called By
  • Forward-to-device

Bronze

$16
Per user/Month
10 Days Free Trial

Ideal For Small Team

  • Everything in Basic +
  • Free Number1
  • Voicemail
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management

Silver

$24
Per user/Month
10 Days Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Call Disposition
  • Pause-Resume Recording

Platinum

$40
Per user/Month
10 Days Free Trial

For Larger Team

  • Everything in Silver +
  • Power Dialer
  • Predictive Dialer
  • Speed to Dial
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Single Sign On
  • DID Group
  • Call Whisper
  • Intelligent Reports/Analytics
  • Reports via Email
  • Automatic Machine Detection
  • Compliance Call Recording
  • Google Drive, AWS S3 Integration
  • Embedded Dialer Integration
  • Smart DID Routing
  • Auto Rotate

Ideal for Businesses to support their Customers and not for Bulk Calling

Basic

$0
Per user/Month
  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS/Text messages
  • MMS
  • Smart Switch
  • Last Called By

Starter

$18
Per user/Month
  • Everything in Basic +
  • 1000 calling minutes within US/CAD
  • 1 Standard Number Free
  • Free SMS/ Text messages
  • Multi Lingual IVR
  • 2FA
  • User Working Hours
  • Business Hours
  • Ring All Devices
  • 1-year Call Records
  • Basic Report Analytics
  • Forward-to-device
  • Shared Inbox
  • Feedback for Calls

Professional

$30
Per user/Month
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
  • Call Recordings
  • Intelligent Reports/Analytics
  • Country Blocking
  • Call Tagging
  • Email notification for Voicemail
  • Reports Via Email
  • Call Notes & Ratings
  • Lifetime Call Records
  • Advance Report Analytics
  • Role based access control
  • IVR
  • Live Call
  • Call Reminder
  • After Call Work
  • Holiday Routing
  • Gamification
  • Pause-Resume Recording

Ultimate

$42
Per user/Month
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
  • Call Blocking
  • Call Cascading
  • Custom Greetings
  • Audit Logs
  • Webhook
  • Dedicated Account Manager
  • Personalized Onboarding
  • Phone Support
  • 24*7 Support
  • Advanced Integrations
  • Custom Integrations
  • Annual Business Review
  • Auto Rotate
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Single Sign On
  • Call Tagging
  • Call Disposition
  • DID Group
  • Call Whisper
  • Compliance Call Recording
  • Embedded Dialer Integration
  • Smart DID Routing

Frequently Asked Question

  • Here are the things to keep in mind before setting up an IVR:

    • Make sure to have limited and concentrated list of options.
    • Set up your options based on the priority of the customers.
    • The options should sound clear without any glitches.
    • Use language option if you reside in a country where multiple languages are spoken.
    • Give customers “expected wait time”.

  • An Inbound IVR means the system deals with only incoming calls. Usually, businesses use it for customer support where people can dial on toll free number and get relevant help.

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