Interactive Voice Response (IVR System)
Empower your customer support team with CallHippo’s bespoke IVR System (Interactive Voice Response). Sign up today to help your customers achieve desired solutions to all their queries and issues in a timely and systematic manner.
What Is An IVR System?
An Interactive Voice Response System (IVR) is a technology that allows you to interact with callers through an automated platform, saving your time and costs. It helps leave a lasting impression on your customers, reduces agent burnout, and is available round the clock to serve client. An IVR is a prerecorded voice system which will help customers to reach to the right person or right department.
Benefits Of A IVR Systems
Here are a few of the more frequently used ones:-
Better Customer Service
The IVR technology provides callers with the information they seek, defines their needs, and routes them to the appropriate representative the first time.
24*7 Availability
Depending on how it is programmed, customers can even contact a company post office hours and be greeted by an automated message.
Reduces Manual Failures
Unlike humans, IVRs are automated, which eliminates the possibility of human error.
Boost agent morale
IVR does not replace contact center agent’s job. Instead, it makes their lives easier.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Call forwarding
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Bronze
- Everything in Basic +
- Free Number1
- Forward-to-device
- SMS
- Voicemail
- Teams
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Internal Team Calling
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
Platinum
- Everything in Silver +
- Sticky Agent
- Power Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Call Whisper
- Pause-Resume Recording
- Download Call Recordings
- Call Script
- Intelligent Reports Analytics
- Reports via email
*The Platinum plan is available on annual subscription only
Frequently Asked Question
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Here are the things to keep in mind before setting up an IVR:
- Make sure to have limited and concentrated list of options.
- Set up your options based on the priority of the customers.
- The options should sound clear without any glitches.
- Use language option if you reside in a country where multiple languages are spoken.
- Give customers “expected wait time”.
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An Inbound IVR means the system deals with only incoming calls. Usually, businesses use it for customer support where people can dial on toll free number and get relevant help.
