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Best Call Center Software for Your Business in 2022

With CallHippo’s call center software, get access to the most flexible software and enjoy unparalleled efficiency with 99.5% uptime.

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List of Best Call Center Software

1. Vonage

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  • Check Vonage is an ideal cloud-based call center software for businesses such as hospitality and travel, logistics and transportation, retail, real estate, marketing, law firms, insurance, finance, and accounting.
  • Check It provides robust functionality to virtual teams, call centers, and branch offices.
  • Check Multiple advanced call features are offered, such as virtual receptionist, call monitoring, customizable call routing, call recordings, video conferencing, and traffic prioritization.
  • Check The system also allows you to set up multiple Virtual Receptionists and personalize them to handle calls after hours, during lunch, or on holidays.

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  • Check The system has an occasional latency issue. Call quality should be improved to avoid disturbances.
  • Check Some very basic features are missing from the standard plan.

Vonage Pricing

Vonage call center software provides several custom pricing plans for each product, including business unified communication and call centers. To get a quote, contact their sales team.

2. Nextiva

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  • Check Nextiva is a simple-to-use and one of the best call center software that can be installed and used on both your phone and your home computer.
  • Check The application allows you to interact and communicate with your employees, partners, and customers through different channels, including phone calls, emails, chats, conferences, and messages.
  • Check Nextiva's suite of advanced features enables customer support teams to automate repetitive communication processes and instead focus on consumer engagement.
  • Check With virtual workspaces, video conferencing, mobile apps, and feature-rich cloud PBX all in one system, Nextiva call center software gives small businesses and organizations a competitive advantage.

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  • Check Although the system integrates with third-party services, it does not integrate as thoroughly as some other VOIP providers.
  • Check The system UI can be a bit confusing for some of the users.

Nextiva Pricing

Nextiva call center software's primary offerings are Business Communication and call center. Both of these products are available in a number of versions based on the number of users and services you choose.

3. Dialpad

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  • Check With Dialpad, you can quickly port your business phone number from your current provider to your virtual phone service provider.
  • Check Dialpad has an easy-to-use interface that allows you to personalize your phone system to meet your specific business requirements.
  • Check Dialpad integrations work with popular business technologies such as Google Workspace, Microsoft 365, Salesforce, and others, allowing you to build a comprehensive business phone system.
  • Check This call center software also has a call switching feature that allows users to seamlessly switch calls from a desktop to a smartphone or tablet or from one carrier to another.

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  • Check Dialpad charges an additional $15 per user each month if you want to host video conferences with more than 10 participants.
  • Check The system has a poor user interface and poor interoperability with other apps.

Dialpad Pricing

Dialpad call center software’s primary offerings include business communication systems, customer engagement services, and platform solutions. All of these products have different pricing options based on the number of users and services you select. To find out more, visit the website.

4. RingCentral

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  • Check RingCentral provides access to a variety of pre-installed features such as call handling, BYOD (bring your own device), text messages, fax, voice calls, recording, and so on.
  • Check It also allows integration with a wide range of well-known business tools and services, including Salesforce, Zendesk, Google, Dropbox, and others.
  • Check RingCentral is relatively simple to configure and can be used as both a call center and a business communication app.
  • Check The call center software is extensively guarded with multiple layers of security, including bi-coastal Tier 1 data centers for cloud hosting, physical and biometric security, system hardening, 24/7 monitoring, and failover technologies.

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  • Check The Glip application's team chat interface isn't as smooth as other chat interfaces. For example, it does not show when team members have read a message.
  • Check You cannot customize the conference call greeting message in the current version.

RingCentral Pricing

RingCentral–one of the best call center software in the market, has three products to offer– RingCentral MVP, RingCentral Video, and RingCentral call center. Each product has different pricing plans based on the services you select and the number of users. To get a quote, contact the RingCentral sales team.

5. Five9

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  • Check Five9 Call Center Software enables agents to be more effective on the phone, allowing them to sell more and provide better service.
  • Check The system enables you to make data-driven decisions to accelerate your business by leveraging AI, analytics, business intelligence, and real-time reporting capabilities.
  • Check Five9 offers robust pre-built integrations with popular CRM solutions, including Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify, to help agents provide better service.
  • Check The system's Intelligent Routing function ensures that every call is routed to the appropriate resource at the right time, every time.

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  • Check The wide number of functions that this call center software offers eventually makes the UI a little confusing.
  • Check The system's reliability can be improved further.

Five9 Pricing

Five9 has four different pricing plans to choose from– Ultimate, Optimum, Premium, and Core. Every plan comprises its own set of features and functionalities. Contact the Five9 sales team to get a customized quote.

Why Choose CallHippo for Your Call Center Calling Needs

With our specialized call management tools, you can now simplify your call center operations, boost efficiency, and assist your clients better.

1. Enhanced Control

Features such as call forwarding, call conferencing, power dialing, call barging, predictive dialer, call recording, and analytics allow you to enjoy better control over all your inbound and outbound calls.

2. User-Friendliness

CallHippo offers an intuitive and rich dashboard that is easy to navigate and use. Save your agent’s time and give access to all functionalities from a single platform. No technical training required!

3. Highly Scalable

This call center software for small businesses scales easily to accommodate business growth. Add more users and various other features without undertaking any major infrastructural changes.

4. Cost-Effectiveness

Cloud-based call center phone systems are more affordable than traditional PBX phone systems. They do not require any additional hardware, infrastructural investments, or regular maintenance.

Get a Cloud-Based Call Center Software

CallHippo’s robust and feature-rich call center software is the perfect solution for all your business communication needs.

1. AI-based Calling Capabilities for call centers

Deliver your daily calling commitments with multiple calling features, including calling solutions, including call barging, call tracking, and call analytics. Onboard offshore clients and take your business to higher echelons of success with CallHippo.

2. Best-in-class Customer Support

Expect quick, reliable, and superior technical support from CallHippo’s team. Get in touch via live chat, emails, or calls. You can even raise tickets to contact our agents, who are always happy to help you.

3. Advanced Call Analytics and Reporting

Make informed decisions with detailed and accurate reports using CallHippo. Recover lost leads, better train your agents, and eliminate wasted ad expenditure with the best customer service insights. Set the frequency of reports – daily, weekly, or monthly, and get them directly in your inbox.

Innovative Features of CallHippo’s Call Center Software

Make life easier for your callers, agents, and call center managers by using our inbound call center software loaded with a host of features.

IVR
IVR

Interactive voice responses help callers reach the right department based on their needs. Based on caller input, the software effectively routes calls to the right department and reduces average call time.

Call Monitoring
Call Monitoring

This feature allows call center managers to listen to calls in real-time and provide feedback. Managers can also whisper, barge, and record calls for better agent feedback.

Auto Dialer
Auto Dialer

This call center phone system saves agents time by automatically dialing the numbers for them on outbound calls. Reduce the number of manual errors in the dialing process.

Automatic Call Distribution
Automatic Call Distribution

CallHippo’s call center management uses automatic call distribution (ACD) extensively to route calls to the best-suited agents through routing.

Computer Telephony Integration
Computer Telephony Integration

By integrating telephone operations with computers, you get quick access to critical customer information in real-time. Help your agents solve problems faster.

Dashboards & Analytics
Dashboards & Analytics

Get access to a real-time dashboard to monitor the performance of teams and individual agents. Generate reports on various KPIs, including agents’ performance, conversion rates, average calling times, and more.

CallHippo Dashboard
CallHippo Numbers
CallHippo Activity Feed
CallHippo Settings
CallHippo Integrations

Get Started With CallHippo in Just 3 Minutes!

Call-Center

CallHippo is a trusted service provider to businesses in over 50 countries worldwide. Sign up with CallHippo today so that you can get the best calling software for your organization in just a few simple steps!

Here is what you need to do:

1. Pick Your Business Phone Number

Choose a virtual local phone number or a toll-free number. You can set up as many numbers as you like. With CallHippo, you can get any type of phone number at highly affordable rates. To know more about our flexible monthly and annual subscription plans, get in touch with our sales experts.

2. Customize Your Software

Personalize your cloud call center phone system based on your specific business needs. Choose from CallHippo’s wide range of features and call analytics to create a solution that is right for your business. Pay only for the features that you use.

3. Add Extensions For All Your Employees

Set up extensions for various agents and departments within the company. Also, CallHippo’s virtual phone menu feature facilitates call routing to ensure customers get the right agent or department even when they do not know the extension.

4. Get Set, Call!

That’s it! All done.

That is pretty much all you need to do to set up the best call center software for your enterprise with CallHippo. Just 3 simple steps to a cost-efficient and comprehensive virtual calling solution that will take care of all your business communication needs!

Need more information? Our team of experts will be happy to assist you!

Frequently Asked Question

What is call center software?
A cloud call center system enables the comprehensive management of all your business phone calls. It automates the process of transferring and responding to calls with features like call forwarding, call routing, etc. Investing in top-notch call management software elevates the overall customer experience.
How does call center software work?
A call center software is operated through agents or customer representatives. An agent can use a computer or a phone, with which an agent can automatically dial numbers, forward calls, and look at customers’ call history.
Should only large enterprises use CallHippo’s call center calling software?
Absolutely no. Companies of any size – small, medium, or large – having a client-facing team, can benefit from a CallHippo’s call center solution. If you want to streamline your customer communication processes, CallHippo is the best choice.

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