Research Reports Built on Real Business Data
Explore all our research reports, benchmarks, and trend studies in one place. From AI adoption data to industry playbooks, find actionable insights and stay ahead in business communication.
The 2026 SaaS Call Connect Rate Benchmark
How SaaS outbound calls actually perform in 2026, based on 2,220 CallHippo accounts and published industry data. Most calls ring, but only 1 in 13 reaches a person.
- 85.5% Ring Rate across 252,786 outbound dials
- 7.5% median Connect Rate across six B2B verticals
- 43% more conversations when Connect Rate rises from 7% to 10%
- 1 in 6 accounts running below a 70% Ring Rate
State of AI Adoption in Customer Facing Teams
A first-of-its-kind report into how Sales, Support, and Customer Success teams are actually using AI in 2026, what's working, what isn't, and what comes next. 73% report measurable ROI within 12 months.
- 78% of companies now use AI in at least one customer-facing function
- 3.2× faster resolution times for AI-mature support teams
- 41% average reduction in cost-per-contact among top adopters
- 31% higher CSAT for hybrid human + AI vs. fully automated
We've been called gamechangers for a reason.
The most trusted & award-winning AI platform out there.
Schedule a Demo