Updated : October 13, 2025Is your company struggling to handle all customer inquiries? And is that affecting your business?
Don’t let your customer satisfaction affect due to insufficient in-house resources. You can outsource your customer service to call centers — and let them take care of your customers. A business process outsourcing company offers ample digital solutions to optimize the customer-oriented processes of an organization.
Furthermore, these companies have evolved greatly and are not limited to providing customer support services and digital solutions such as lead generation, market research, web designing, back-end process management, etc.
But before outsourcing your customer service, it’s important to ensure that the agency you hire is reliable enough to handle your customers. To help you pick the right one, we’ve reviewed a few leading call center companies and chosen the top options for you. Read on to learn their deliverables and more.
in India
20 Best Call Center Companies in India
1. Fusion BPO Services
Fusion has been operating as a call center service provider in India at different locations for a long time. It provides vast categories of services like customer engagement, digital solutions, and utility billing. Also, they serve multiple industries like banking and financial institutions, the technology industry, health care and life science, utility, travel, and tourism.
The company is well-established with a global presence and offers employment to thousands of employees. The company aims to pioneer technological innovations in call center services in India to achieve customer satisfaction and business growth for clients. It functions on a growth-oriented business approach, leading the organization to achieve desired results.
2. Sales Aladin
Sales Aladin is one of the best Indian call center companies in India, providing market research, lead generation, appointment setting, and mar-tech solutions to B2B products and service providers. It has been conducting outsourcing operations since 2016, and within a short period, the company was able to bag a substantial number of clients worldwide.
The company is technologically advanced and applies modern strategies to optimize the marketing process of several IT products and services like RPA, IoT applications, and developments of well-known organizations like SAP, Oracle, IBM, etc. They have a tailored approach for each client and have made it on the list of top call centers.<
3. Flatworld Solutions
The list of call centers in India is huge, but Flatworld solutions have aced it. With a worldwide presence and serving thousands of high-profile clients, Flatworld solutions have proved to be the biggest call center in India. It offers a vast diversity of services like business process outsourcing, call center service provider, data entry, software development, research, and digital marketing.
Since 2004, they have skillfully met the needs of a huge pool of clients and integrated modern technology and techniques in their process to enhance efficiency.
4. VSynergize
VSynergize offers innovative services like B2B demand generation, high-quality leads, and nurturing, which is why it made it to the top 5 positions in the list of call centers in India. In addition, they conduct marketing campaigns through several modes like account-based, e-mail, event, etc.
Moreover, their lead generation process is categorized into multiple qualifications like marketing, sales, and BANT-qualified leads. Apart from that, they also provide voice-verified leads.
In addition, services like intelligent BOS and digital contact centers are also offered, which is favorable for clients to elevate their process efficiency and streamline it, ensuring business growth to a great extent.
5. Aidey
Aidey is a trusted service provider of phone, chat, and e-mail customer support services round the clock. It is feasible for almost every industry as it is cost-effective and ensures high scalability. The company is completely dedicated to providing customer support services, making it apt and efficient to another level.
Moreover, providing advanced digital outsourcing solutions makes their service highly preferable. Besides customer support, they offer other assistive services like recruitment, training, and onboarding services at little to no cost. This makes Aidey the biggest call center in India.
6. Octopus Tech Solutions
OctopusTech is one of India’s finest call center outsourcing, offering ample services like voice and non-voice customer support. They also provide call support, incorporating back-end management services, customer acquisition, etc. All the services are well organized and completely client oriented.
Best in customer support and website design. As a next-generation call center outsourcing company, they have helped a few top brands in business management, including Tata Sky, Club Factory, and Amazon. The number of call centers in India is expanding rapidly, but Octopus Tech has maintained its position in the top 10 companies.
7. Contech Outsourcing
Contech has proved to be a game-changer when outsourcing all medical transcription, sheet music engraving, and medical scribing needs. A team of qualified and experienced professionals operates the company. They are committed to making outsourcing profitable for their clients. All these services comply with the prevailing rules and regulations. It is the most reliable medical billing call center service provider in India.
8. Valenta BPO:
Valenta is the best option in the list of call centers in India if you are looking for a company that offers exemplary solutions for your process consulting, digital transformation, and outsourcing needs.
Services are provided to industries of various sectors, like accounting, finance, software development, and RPA, to allow the clients to optimize their operations at best.
9. [24]7.ai
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[24]7.ai is recognized for many of its unmatched AI-embedded customer support services. To provide the client with the most accurate and personalized solutions for all the customer needs on a single platform. Undoubtedly, this platform has brought a significant upgrade among the call center companies in India.
10. Acelerar Technologies Pvt Ltd
Founded in 2010, Acelerar has secured its spot among the top call center service providers in India. They aim to provide high-quality, results-oriented solutions. They have a wide network of client-centric solutions, delivering faster turnaround and cost reduction methods.
Acelerar facilitates sustainable value growth, streamlines processes, and offers higher performance to help achieve notable business growth. Their wide range of business outsourcing service offerings demonstrates exceptional operational performance, process efficiency, and competitive individuality for clients. They also offer their clients modern technology solutions like virtual assistants to make customer support operations seamless.
11. MyTasker
My Tasker, founded in 2012 and headquartered in Kolkata, offers effective web management and digital marketing services that support clients in website design and development, social media marketing, internet marketing, and search engine optimization. That broadens their reach and helps them expand their clientele as we all retain the existing based on reliability. In a short span, they have consistently ranked among the top 20 call centers in India.
12. 31West Global Services
31West is a contact center outsourcing company. They offer technical support services, including help desk & customer support solutions to SMEs globally.
With a decade of experience and a 24/7/365 delivery center, their omnichannel communication covering phone, live chat, email & social media ensures seamless connectivity and exceptional customer service. So far, they have worked with leading brands such as McDonald’s, UnitedHealthcare, and General Electric. By providing all these services, they have proved their reliability among other Indian call center companies.
13. Bestcallcenter.in
Founded relatively recently in 2017, and headquartered in Bangalore, Bestcallcenter.in is an advanced call center service provider in India. They provide data and call center solutions that can make 50,000 calls per day approximately. They offer a wide range of specialties, such as inbound call centers, outbound call centers, web support services, document verification services, data entry services, and form processing services. With their unmatched capabilities, they have helped a few leading companies, including Titan, the Aditya Birla Group, Wipro, and DLF.
14. VonUp BPO Pvt Ltd
Established in 2013, Vonup BPO is your one-stop solution for all your outsourcing needs. It specializes in telemarketing for deregulated energy, business energy, telecom and insurance, and market research segments for the USA, UK, and Australia. In addition, customer service is available via phone, chat, and email for various industries.
15. Startek
Stratek is a company that specializes in providing customer engagement and support solutions across 13 countries and to more than 250 clients. Services like chatbots and social media management are offered for better engagement purposes. It provides advanced tools such as CX analytics and reports to determine the errors in the process and gain more accuracy. Having a vast geographical presence allows the company to gain a top 30 position in the list of call centers in India.
16. Logica Infotech
Established in 2004, Logica Infotech offers a one-stop solution for all BPO, KPO, and Call Center services India. It specializes in market research for companies around the globe. Also, it provides customer service solutions to various organizations worldwide at effective rates. Moreover, it operates on an advanced framework that delivers desired results to the clients.
17. Infosearch BPO Services Pvt Ltd
Infosearch is a professional organization offering their clients BPO, data management, and call center services and caters to all customer experience needs. The company has proved its reliability by creating its market presence worldwide.
They also provide their services to domestic organizations, assisting them in developing their business with the best possible outsourcing services.
18. WinBiz Solutions India
Founded in 2014, WinBiz Solutions is one of the best and most experienced companies among other Indian call center companies. Their customer-centric team has always strived to materialize clients’ aspirations in a realistic and cost-efficient manner. WinBiz incorporates services like inbound and outbound calling, virtual assistance, and a live chat feature to elevate the customer experience.
Moreover, it offers multilingual and bilingual call centers, eBook conversion, XML conversion, Flash-to-HTML5 conversion, and more.
19. Go4Customer
Founded in 2004, stands true to its name by delivering innovative, performance-driven, and customer support solutions across all industry segments. If you are looking for a knowledgeable team with the requisite domain expertise, Go4Customer will be a good choice.
They provide services such as inbound call center services, outbound call center services, web-enabled services, market research, and customer support. So far, they have worked with prominent brands, including Relaxo, BSNL, and Timax.
20. Call2Customers
Call2Customers is a top scorer among call centers in India. It specializes in providing services such as inbound/outbound call centers, customer care service, B2B/B2C lead generation, and technical customer support. Call2Customers can be a reliable outsourcing partner for organizations seeking to hire an agent specializing in these services.
Published : June 26, 2020
Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.
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