CallHippo: The Best Freshdesk Alternative

Not satisfied with Freshdesk? Explore the top Freshdesk alternatives and find how you can leverage their features and abilities to strengthen your business presence. Among them, CallHippo remains the most popular for businesses as it offers cutting-edge features at economical pricing plans. Boost your sales and customer support potential with leading Freshdesk alternatives.

Trusted by 4000+ companies
Amazon - CallHippo
Brightchams - CallHippo
Oracle - CallHippo
Turing - CallHippo
Valuelabs - CallHippo
Iresearch - CallHippo
Intellipaat - CallHippo

Why Switch from Freshdesk to CallHippo?

When compared to Freshdesk, CallHippo offers a broader set of call handling, routing, and monitoring features, including time zone expertise, smart switch, real-time dashboards, etc. While Freshdesk Contact Center works with other Freshworks tools, CallHippo integrates well with several other third-party tools. Get in touch with the CallHippo technical team and work out custom solutions to unlock your communication potential.

CallHippo Vs Freshdesk Features

Here is an exhaustive feature-wise comparison of Freshdesk and its alternative CallHippo. Explore how CallHippo surpasses Freshdesk in terms of features, pricing, and service quality to evolve as the preferred Freshdesk alternative.

CallhippoFreshdesk Logo
Mobile App
Advanced Features
IntegrationsWide RangeLimited
Customer Support24/7Limited
Call Recording
Call Analytics
Power Dialer
On-hold Music
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CallHippo Vs Freshdesk: Pricing & Plans

Freshdesk offers four different pricing plans, with the basic one starting at $15. While CallHippo also offers four different packages, it has a free plan. Freshdesk does not have a free plan, which is a major drawback for small businesses and soloprenurs. The affordable, user-friendly pricing plans with superior abilities make CallHippo a preferred Freshdesk alternative for businesses.

Move to CallHippo and expand your business and communication abilities with automated call handling, routing, and monitoring features and cost-effective pricing packages.

Freshdesk Forest


Per User/Month
  • Call Masking
  • Vanity Phone Numbers
  • Call Routing
  • IVR System

CallHippo Platinum Plan


Per User/Month
  • Unlimited Calling
  • Monthly payment | Annual Subscription
  • Advanced Call Management
  • Multi-level IVR
  • CRM Integration

Why Businesses Are Switching To CallHippo?

While Freshdesk remains a popular contact center solution, CallHippo offers far greater calling and messaging features and enhanced customization. Regardless of whether you are in the early stages or a well-established enterprise, CallHippo remains the most preferred Freshdesk alternative as it offers advanced features at cost-effective rates.

Industries Leading Call Connect Rates
99.9% Uptime
Zero Jitter
In-depth Integration With CRM & Helpdesk
AI Enabled Call Routing
Zero Latency

Winning Features of CallHippo

CallHippo offers a wide gamut of call management features, from the basic to the advanced ones to excel beyond Freshdesk and its alternatives Explore the features and abilities of CallHippo and examine how it stands apart as the most preferred Freshdesk alternative.

CallHippo: Seamless Internal Calling

Efficient In-House Calling Experience

  • Promote seamless collaboration between the internal business team members with advanced calling and messaging functionalities.
  • Allow team members to communicate quickly without having to switch between multiple tools and help them make efficient business decisions.
  • Eliminate silos and facilitate a transparent platform for business communication while enhancing accuracy and high employee morale.
  • Promote cross-functional integration by facilitating seamless communication between different departments.

Connect Anytime, Anywhere

  • Leverage CallHippo’s time zone expertise and allow businesses to communicate with their international customers during their favored moments.
  • Connect with global customers without investing in local office spaces, physical telephone lines, or gadgets.
  • Allow businesses to connect with international customers using local numbers and maximize call handling and conversion rates.
  • Allow agents to work from remote locations and take calls from wherever they are using the CallHippo mobile application.
CallHippo: Master Time Zones
Competitive Pricing at Its Best

Competitive Pricing at Its Best

  • Save a major chunk of international calling costs with CallHippo’s cost-effective subscription plans.
  • CallHippo operates through the Internet while helping you reduce upfront investments and infrastructural requirements.
  • Achieve three months of cost savings by subscribing to CallHippo’s annual plans instead of monthly ones.
  • Boost your communication potential by using CallHippo’s add-ons like voicemail transcription, speech analytics, caller ID, etc.

50+ Advanced Features

  • CallHippo offers 50+ innovative features that help businesses automate call handling, routing, monitoring, and management.
  • Allow businesses to forge a continuous, 24/7 availability for their customers and deliver timely support and query resolution.
  • Reduce call escalations and streamline customer support with advanced features like call barging, call transfers, etc.
  • Elevate your reach and boost your sales by engaging closely with your prospects and customers with automated dialers and voice broadcast systems.
CallHippo: Feature-Rich Communication

CallHippo on Top: Across Popular Platforms

Across all major review platforms like GetApp, G2, etc., CallHippo has earned positive ratings and favorable reviews which authenticates to CallHippo’s remarkable abilities.

Top 10 Freshdesk Alternatives in 2024

Examine these top 10 Freshdesk alternatives that showcase similar or surpassing abilities. Evaluate their features, pricing, and abilities, and choose one that aligns with your business essentials and budget limits.

CompanyRatingPlanLearn More
Callhippo Logo

Basic: $0

Bronze/month: $16

Silver: $24 /month

Platinum: $40 /month

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Grasshopper Logo

Core: $20

Advance: $25

Ultra: $35

Learn More
Aircall Logo

Essentials: $30/user

Professional: $50/user

Custom Plan

Learn More
Nextiva Logo

Essentials: $18.95

Professional: $22.95

Enterprise:: $32.95

Learn More
GoTo Connect Logo
GoTo Connect

Basic: $27.00/month

Standard: $32.00/month

Premium: $43.00/month

Learn More
Vonage Logo

Mobile: $14.99

Premium: $24.99

Advanced: $34.99

Learn More
3CX Logo


Pro: $89

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8×8 Logo

x2: $24

x4: $44

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OpenPhone Logo

Standard: $10

Premium: $25

Enterprise: Customized Solutions

Learn More

Frequently Asked Questions

  • CallHippo has evolved to be a preferred alternative to Freshdesk owing to its ability to offer advanced call management features like auto-switch, call analytics and custom reporting, contact management, etc. These features are missing in the Freshdesk contact center solution. Also, Freshdesk does not have a free plan like CallHippo, which is a major drawback when it comes to phone systems for small businesses and solopreneurs.

  • Though there are several alternatives to Freshdesk, CallHippo stands apart as it can offer exceptional features at cost-effective rates. It offers extensive automation and integration support, along with robust call handling and monitoring functionality. All these make CallHippo, the most preferred among Freshdesk competitors.

  • Yes, businesses can easily switch from Freshdesk to CallHippo. You can transfer your existing numbers by demonstrating the proof of ownership. CallHippo offers 24/7 onboarding support through which you can request additional support and achieve a seamless transition. You can also transfer your existing numbers and call flow algorithms to minimize disruption.

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