Why CallHippo Is The Best Freshdesk Contact Center Alternative?

Looking for a Freshdesk Contact Center alternative that supports multiple communication channels? Try out CallHippo that lets you conduct conference calls, integrate with other software, enhance work efficiency and deliver high-quality customer service. Invest in the best Freshdesk Contact Center alternative and enjoy increased operational efficiency!

Compare Features & Pricing And Select The Best Freshdesk Contact Center Alternative



Freshdesk Contact Center

About Freshdesk Contact Center

The VoIP service provider you choose decides the trajectory of your business communication. The market is exploding with business phone number options. And opting for the one that fits – when there are so many of them – is hard. Thus, today we are here to make the decision a little easy for you.

CallHippo and Freshdesk Contact Center are both big names in the business phone number market. But which one is a better alternative? Let’s find out!

Freshdesk Contact Center Business Pricing

Freshdesk Contact Center pricing

CallHippo – An Ideal Freshdesk Contact Center Alternative

Whether you are looking to finalize a VoIP service provider for the first time, or if you already use a system like Freshdesk Contact Center, but wouldn’t mind exploring a better virtual phone number alternative, here is why you should consider CallHippo:

  • CallHippo is an ideal Freshdesk Contact Center alternative as CallHippo is a continually evolving technology solution that gives you advanced features, unparalleled customer support, uncompromised reliability, and surprising affordability.
  • CallHippo is different from Freshdesk Contact Center as it catalyzes the process of achieving a customer’s long-term goals. CallHippo helps their customers build a loyal customer base, attain credibility and reliability, and of course, make high profits.
  • GlobalConnect, Auto-Switch, Contact Management, Reports and Statistics, and Low Network Symbol are just some of the features that make CallHippo a better Freshdesk Contact Center alternative.

All Prices in USD



Per user/Month

For Startups

  • Free Number1
  • Forward-to-device
  • SMS
  • Voicemail
  • Teams
  • SDAP : Patent Pending Technology
  • Shared inbox
  • Skill Based Call Routing
  • Webhook


Per user/Month

Ideal For Small Team

Everything in Bronze +
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Internal Team Calling
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Intelligent Reports/Analytics
  • Gamification
  • Call Tagging
  • Reports via email


Per user/Month

Preferred For SMB Sales, Support & Marketing Teams

Everything in Silver +
  • Power Dialer
  • Voice Broadcasting
  • Multi-level IVR
  • Call Transfer
  • 3 Way Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Call Whisper
  • Pause-Resume Recording
  • Call Script
  • Sticky Agent

Customized Solutions

Tailor-Made for You

One-Stop Business Phone System For Enterprise Businesses

Everything in Platinum +
  • Unlimited Free Admin Users
  • Intelligent Call Recording
  • Get a free trial
  • Personalized Onboarding
  • Prioritized Custom Development
  • Advanced Integrations
  • Bring Your Own Carrier (BETA)
  • Custom Integrations
  • Custom Reports
  • Annual Business Review
  • Dedicated Account Manager
  • IP White Listing
  • App Blocking
  • On-boarding
  • Dedicated Customer Success Manager
  • Post Call Survey
  • Audit Logs
  • Automatic machine detection
  • 2FA (Two factor authentication)

  • CallHippo provides exhaustive customer support
  • CallHippo has a proven ability to help businesses accelerate growth, build a loyal customer base, and draw profits for its users.

  • Reduce Costs
  • We had designed CallHippo to serve you efficiently, but at a much lesser cost than JustCall.

  • Excellent Customer support
  • Our relationship with our customers doesn’t end when they purchase our service. In fact, we like to think that’s where it begins.

  • Convenience
  • CallHippo is packed with rich features and an effortless UI. It is built to deliver convenience in every way so that you can focus on tasks that actually matter.

  • Advanced Features
  • CallHippo offers unique features such as GlobalConnect, Auto-Switch, After Call Work, and Low Network Symbol. With all these features, CallHippo is truly a cut above the rest.

Why should you choose CallHippo as a Freshdesk Contact Center Alternative?

  • CallHippo provides exhaustive customer support
  • We have served customers that range from small businesses to large enterprises, and all of them have just one thing to say: There cannot be a smarter choice than CallHippo. Our IT and customer support teams understand the need for personalized service and are there for you whenever you need them.

  • CallHipppo serves you with surprising affordability
  • Cost-effectiveness is one of our strongest features. We aim to provide excellent calling services at a cost that does not become a burden. With plans starting as low, we care about making your business communication affordable and accessible.

Best Freshdesk Contact Center Alternative and competitor

CallHippo is full of unique features, including

  • GlobalConnect
  • GlobalConnect helps you connect with your clients at the right time, all the time. All you need to do is hover the cursor on the number you want to dial, and you’ll instantly know the relative time zone of your client’s location and the validity of the number.

    However, with Panterra Networks, you might be losing on such a fantastic functionality.

  • Auto-Switch
  • This feature lets your dialer automatically switch to the appropriate CallHippo number when you insert the number that you want to dial. For instance, if you dial a number with country code +44, Auto-Switch will use your CallHippo UK Phone number when you dial that number, automatically.

Take a look at this comparison report between JustCall and CallHippo. It’s obvious which solution is the smarter way to go!

Freshdesk Contact Center Alternative – CallHippo



Freshdesk Contact Center

PlansBronze - $16, Silver - $24, Platinum - $40, Enterprise- Customized SolutionsBlossom - $15, Garden - $29, Estate - $45, Forest - $69
Price SchemeMonthly payment | Annual SubscriptionMonthly payment | Annual Subscription
Product InfoCallHippo provides you with the ultimate solution that fulfils all your business requirements related to phone support systems.Freshdesk Contact Center is a cloud-based phone system and call centre software. It assists businesses focused on reaching customers through inbound or outbound calls.
  • Automatic Call Distribution
  • IVR System
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email
  • Free Calling Credits
  • Call from Any Number
  • Ring All Devices
  • Office/Number Opening Hours
  • Call Hold
  • Call Hold With Custom Music
  • Call Mute
  • Click to Call
  • Voicemail in Email
  • Voicemail Custom Greeting
  • Custom Integration
  • Call Notifications
  • Android App
  • iOS app
  • Outbound Caller ID
  • International Numbers
  • 3-Digit Editable Extension
  • Call Conference
  • Call Barging
  • Call transfer
  • On Call Notes
  • Call Reminder
  • Analytics
  • Concurrent Calls
  • Global connect
  • Dynamic Number insertion
  • Auto-switch numbers
  • After Call Work
  • Call Masking
  • Vanity Phone Numbers
  • Call Routing
  • IVR System
  • Scale-up Shared Lines
  • Mobile App
  • Custom Greetings
  • Call Waiting
  • Block Spam Calls
  • Answer on SIP Devices
  • Automate Call Distribution
  • Import Contacts
  • Call Barging
  • Call Analytics
  • Monitor Live Calls
  • Call Recording
  • Warm Transfer
  • Call Conference
  • On-call Notes
  • Call Back
  • After Call Work
  • Interaction History
  • Customer Support Phone, Live Support, Ticket, Training Phone, Live Support, Ticket, Training
    Types of CustomersSmall Business | Large Enterprises | Medium BusinessSmall Business | Mid-market Enterprises | Medium Business
    OS SupportedWindows, Mac, Web-based, Android, iOSWindows, Mac, Web-based, Android, iOS

    *The above comparison clearly shows that CallHippo is one of the best Freshdesk Contact Center alternatives In 2021 because of its customization abilities, pricing affordability, customer support, and other such excellent features.

    If your business is looking for a simple yet affordable virtual phone number provided with a robust set of features that are easy-to-use, CallHippo is the top VoIP based alternative. The company also offers a free trial to help you make an informed decision. Visit CallHippo’s website to know all the details.

    Declaration : All of the information is true as per best of our knowledge

    Frequently Asked Questions

    • CallHippo is one of the best alternatives to Freshdesk Contact Center simply because it offers better customer support, new-age features, and surprising affordability. In addition, there are several features like auto-switch, call reports, contact management, Global connect, and low network signal, which are present in CallHippo, that are missing in Freshdesk Contact Center.

    • If profitability, accountability, and long-term growth are part of your business plan, CallHippo certainly looks like a better alternative between the two. Compared to Freshdesk Contact Center, CallHippo has a much better UI with rich functionalities that helps you scale and grow effortlessly.

    • CallHippo offers a ton of advanced features at the most affordable rates. Additionally, while CallHippo bills users on a per-agent-per-month basis, Freshdesk Contact Center works on a 'per-agent-per-month + pay per minute' basis, making it all the more expensive.

    Setup Your Phone System In Less Than 3 Minutes


    Published by Nishita

    Last updated: October 19, 2021