Small Business VoIP
Switch to a smarter way to communicate with customers with Business VoIP. Enjoy better flexibility, lower costs, and modern features. With the right provider, you can quickly set it up and keep your business connected.
- Connect with customers and teams from anywhere through the internet.
- Get access to advanced tools that improve communication and efficiency.
- Expand your phone system without hassle as your business grows.
What is Small Business VoIP?
A Small Business VoIP lets you make calls over the internet instead of old phone lines. It works with devices you already use and is quick to set up. You also get handy features like call routing, recordings, and video meetings.
Find the Best VoIP Phone Number for Your Business
Find the Perfect VoIP Phone Number to Improve Engagement and Streamline Operations.
Local
Toll-free
Mobile
How To Get A VoIP for Small Business?
Getting started with a Small business VoIP is simple and quick. Follow the steps given below to set up your system.
Start by creating an account on CallHippo’s website. Just add your business details and you’re set. The process is simple and quick. After you sign up, log in to your dashboard. Here, you will find everything you need to set up and manage your phone system without any technical hassle.
Next, select the number that works best for your business. Go with a local number to build trust in a specific region. A toll-free number helps customers reach you easily. Want to go global? Choose an international number and connect with customers worldwide at an affordable cost.
Now, personalize your system. Add call forwarding, voicemail, IVR menus, and team extensions. You can assign roles and give your team easy access. The dashboard makes setup simple, even if you don’t have technical knowledge. After configuring it, your VoIP system is ready. You can start making business calls right away.
How Business VoIP Works?
Business VoIP sends your voice over the internet instead of old phone lines. There’s no need for heavy wiring or special hardware. With just an internet connection, you’re ready to call.
When you speak, your voice changes into small data packets. These travel across the internet and reach the other person instantly. That’s why calls feel clear and quick.
VoIP also gives you freedom. You can use it on a computer, tablet, or phone. Whether you’re in the office or working from home, your business number always stays with you.
And it’s not only about calls. In VoIP you get features like video meetings, voicemail, and call forwarding. So instead of just a phone line, you get a full communication system to run your business in a better way.
What Are the Essential Features of VoIP for Small Business?
VoIP for small business comes packed with features that help teams work smarter and stay connected at all times.
Forward calls to any team member or device. Customers can always reach the right person, even if you are away.
Use an IVR system to guide callers. It helps direct calls to the right person quickly. This improves customer satisfaction.
Never miss an important message. Customers can leave voicemails which your team can listen to at any time.
Let AI-powered agents answer routine questions instantly. They save time for your team and provide quick, accurate responses to customers.
With conference calling, you can host virtual meetings, share ideas, and collaborate without needing to be in the same room.
Keep your callers engaged while they wait. With call queuing, customers get updates and know when their turn is coming.
Send and receive texts with your VoIP system. Use it for reminders, offers, or to give updates to customers and clients.
Record calls for training and analyzing performance. It helps improve training, ensures quality, and gives your team valuable insights.
What Are the Benefits of Small Business VoIP?
Business VoIP makes communication smarter and simpler. It saves costs while adding powerful tools for growth. Let’s have a look at some more benefits.
Connect your calls with your CRM system. Keep customer details updated and boost productivity without extra effort.
Automated agents handle routine calls. They save time for your team and improve the customer experience.
Use your business number anywhere. You can remain connected, whether at the office, at home, or while traveling.
Get smart call routing and insights with AI. Make faster decisions and deliver better customer support.
Track every call with detailed reports. Use insights to measure performance and improve communication strategies.
Get local numbers across the world. Build a global presence and connect with customers in any region.
Pricing
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
Identify phone number's timezone before a call
- WhatsApp Business API
- Teams
Assign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic + Telephony
-
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)
Standard A2P charges apply.
- 1 Free Phone Number
Toll-free number not included.
- Basic Report Analytics
- Everything in Starter +
-
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)
Standard A2P charges apply.
- Call Recordings
- AI Reports / Analytics
Smart reports that summarize user & call activity.
- Everything in Professional +
-
Unlimited Minutes (Includes Both Landline & Mobile Calling)
Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)
Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)
Securely log into multiple apps with one set of credentials.
Business VoIP vs Traditional Landline
Have a look at how Business VoIP compares with old-style landline phones:
| Feature | Business VoIP | Traditional Landline |
|---|---|---|
| Setup | Quick and easy, no wiring needed | Needs physical wiring and hardware |
| Cost | Lower monthly cost, pay as you go | Higher bills with fixed line rentals |
| Flexibility | Use on mobile, laptop, or desk phone | Limited to desk phones |
| Scalability | Add new users in minutes | Expensive and time-consuming to expand |
| Features | Comes with IVR, call forwarding, voicemail, video calls, analytics | Basic calling only |
| Global Reach | Get local or international numbers easily | Limited to local coverage |
| Maintenance | Managed online with simple tools | Needs on-site maintenance |
How To Choose The Right VoIP for Small Business?
Picking the right VoIP provider helps your business stay connected. A few smart checks can make your choice much easier.
Assess Your Business Needs
You need to first identify what your business needs from a VoIP phone system. Start by knowing your team size. Evaluate the daily call volume and the features that you need. When you are clear about these basics, it becomes much easier for you to select the right provider.
Compare Pricing & Features
Look at different pricing plans and what they include. Providers may seem cheaper but offer fewer features. Find a balance between cost and value. The right choice should give you the tools you actually need. You should not be spending on the features that you don’t really require.
Check Call Quality & Uptime Guarantees
Good communication depends on call quality. Make sure your provider delivers clear calls and strong uptime guarantees. Even a small downtime can hurt customer trust. Choose a service that promises reliable performance and ensures smooth conversations without interruptions.
Reviews
Before deciding, also take a few minutes to read customer reviews. This is where you get to know the real experiences about the service and its support. If a platform has consistent positive feedback, this means you can trust the provider. Honest reviews help you avoid surprises. You can choose a system that truly has the use case for your business.
Customer Support
Strong customer support is just as important as other factors. Check if the provider is available 24/7 and offers multiple channel support. Quick and helpful answers save time when issues come up. Good support ensures your communication stays smooth, even when problems appear.
Top 7 VoIP Solutions for Small Business
Here’s a quick overview of some trusted VoIP platforms. Each one is described simply to help you find the best fit for your team.
| Provider | Best For | Pricing | Unique Differentiator | ||
|---|---|---|---|---|---|
| 1 |
CallHippo
|
Businesses with global and US-based teams | Starts at $0/user/month | Instant setup, multi-device access, and advanced analytics with 24/7 support | Start Free Trial |
| 2 |
RingCentral
|
Hybrid and remote teams | From $15.00/user/month | Unified platform with video conferencing, messaging, and cloud telephony | Explore More |
| 3 |
Nextiva
|
Customer-focused enterprises and SMEs | From $18.95/user/month | Seamless CRM integration with advanced call routing and analytics | Explore More |
| 4 |
Ooma
|
Small businesses and home offices | Starts at $19.95/user/month | Affordable VoIP with simple setup and reliable service quality | Explore More |
| 5 |
Vonage
|
Scaling businesses needing flexibility | From $19.99/user/month | Strong API capabilities for custom VoIP solutions and integrations | Explore More |
| 6 |
Cloudtalk
|
Sales and support teams | Starts at $25.00/user/month | AI-powered call routing with real-time performance dashboards | Explore More |
| 7 |
Dialpad
|
Teams needing AI-driven communication | From $15.00/user/month | Built-in AI features for live transcription, sentiment analysis, and automation | Explore More |
CallHippo
CallHippo is the leading VoIP platform that makes business calling simple and flexible. Teams can set it up quickly and get virtual numbers worldwide. Smart routing helps manage calls easily. AI insights and detailed analytics give businesses clear information. This allows them to improve conversations and make better decisions.
Key Features
- CRM Integrations
- Call Recording
- IVR & Call Routing
- Analytics & Reports
- AI Voicemail Transcription
- Smart Call Forwarding
Pros
- The setup process is quick and easy.
- The mobile app lets you manage calls on the go.
- Integration with popular tools makes work smoother.
- The pricing is affordable for small businesses.
Cons
- The call quality can vary with a poor internet connection.
- The customer support response time may feel slow during peak hours.
Best For
Small and enterprise businesses looking for global calling features at an affordable price.
Pricing
- Basic: $0 per user/month
- Starter: $18 per user/month
- Professional: $30 per user/month
- Ultimate: $42 per user/month
RingCentral
RingCentral is a reliable VoIP platform built for small and large teams. It offers video meetings, team messaging, and advanced phone features in one place. Plus, it has strong integrations and secure cloud storage. This helps businesses stay connected and collaborate easily.
Key Features
- Unlimited US/Canada Calling
- Video Meetings
- Team Messaging
- AI Assistants
- Advanced Analytics
Pros
- The mobile app is simple and user-friendly.
- It integrates well with tools like Microsoft 365 and Google Workspace.
- The platform offers strong security and data protection.
Cons
- The lower plans have limited analytics and features.
- International calling rates can be expensive.
Best For
Large businesses and enterprises, preferably.
Pricing
- Core: $20 per user/month
- Advanced: $25 per user/month
- Ultra: $35 per user/month
- Enterprise: Custom pricing
Nextiva
Nextiva combines calls, messages, and video meetings in one reliable platform. With features like auto-attendant, call pop, and team chat, it makes customer communication easier. Plus, its analytics and integrations help businesses deliver better service and also stay efficient.
Key Features
- Voice & Video Calling
- Team Chat
- Voicemail-to-Email
- CRM Integrations
- Call Analytics
Pros
- The customer support team is responsive and available 24/7.
- It offers clear call quality with little downtime.
- The mobile app is easy to use and works well for remote teams.
Cons
- Mobile app performance can be inconsistent at times.
- International calling rates can add extra costs.
Best For
Small to medium businesses looking for easy communication features.
Pricing
- Core: $15 per user/month
- Engage: $25 per user/month
- Power Suite CX: $75 per user/month
Ooma
Ooma is a trusted small business VoIP solution. You get helpful features like call management, virtual numbers, voicemail-to-email, and call forwarding. With affordable plans, you also get clear call quality. Ooma helps growing teams communicate smoothly and professionally.
Key Features
- Virtual Receptionist
- Call Forwarding
- Voicemail-to-Email
- Call Blocking
- Mobile App Calling
Pros
- The setup process is quick and easy.
- International calling rates are affordable.
- Virtual receptionist feature helps manage customer calls efficiently.
Cons
- The number of advanced features is fewer compared to larger VoIP providers.
- Integration options are limited with third-party apps.
Best For
Small businesses seeking affordable VoIP with reliable call quality.
Pricing
- Core: $19.95 per user/month
- Advanced: $24.95 per user/month
- Ultra: $29.95 per user/month
- Enterprise: Custom pricing
Vonage
Vonage is a flexible VoIP solution for businesses of all sizes. It offers quick setup, worldwide calling, and strong integrations with popular tools. With features like video meetings, call management, and AI-driven insights, Vonage helps teams communicate smarter and stay productive.
Key Features
- Unified Communications
- CRM Integrations
- AI Call Insights
- Mobile & Desktop Apps
- Virtual Receptionist
Pros
- The setup process is simple and fast.
- The mobile app keeps teams connected on the go.
- Integration options with tools like Salesforce and HubSpot are reliable.
Cons
- Call quality may vary with weak internet connections.
- Customer reviews say that the response times are inconsistent.
Best For
Vonage is best for small to mid-sized businesses.
Pricing
- Core (Mobile): $19.99 per user/month
- Advanced (Premium): $29.99 per user/month
- Ultra (Advanced): $39.99 per user/month
- Enterprise: Custom pricing
CloudTalk
CloudTalk is built for sales and support teams that need reliable calling. It offers call recording, real-time analytics, and smart call queuing to manage conversations better. International numbers and simple CRM integrations help businesses connect with customers more efficiently.
Key Features
- Smart Call Routing
- Call Recording
- International Numbers
- Real-Time Analytics
- CRM Integrations
Pros
- Advanced call analytics make tracking performance easy.
- Integrations with HubSpot, Salesforce, and Pipedrive work smoothly.
- International numbers are available in over 160 countries.
Cons
- Pricing is high compared to basic VoIP tools.
- No video conferencing features.
Best For
Small to mid-sized sales and customer support teams that need advanced call management.
Pricing
- Starter: $25 per user/month
- Essential: $30 per user/month
- Expert: $50 per user/month
Dialpad
Dialpad connects teams with voice, video, and AI tools in a single app. It uses AI to take call notes and track action items. It also offers real-time transcription. Teams can call, message, and meet in one place. No need to switch between tools. With a mobile-friendly design, work continues smoothly at the desk or on the go.
Key Features
- AI Call Notes
- Real-Time Transcription
- Unified Communication
- Mobile-Friendly Design
- App Integrations
Pros
- Built-in AI features like live transcription and call summaries.
- Easy to use with a clean, modern interface.
- Works well on both desktop and mobile.
Cons
- AI transcription can struggle with heavy accents or poor audio quality.
- Limited customization for call routing and workflows.
Best For
Small to mid-sized businesses that want AI-powered calling and messaging in one platform.
Pricing
- Standard: $15/user/month
- Pro: $25/user/month
- Enterprise: Custom pricing
Experience Smarter Calling with Small Business VoIP Solution
Learn how to set up your VoIP phone service effortlessly and see how businesses are enhancing their communication and efficiency with CallHippo.
“Thanks to the CallHippo team, we were able to resolve a tough issue with flagged phone numbers. As an EdTech startup, outbound calls are crucial for us. CallHippo’s solution not only improved our attestation score but also improved our answer rates and overall customer experience.”
Frequently Asked Questions
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Yes. VoIP is usually a cheaper option because it uses the internet instead of phone lines. The things you save on are setup, long-distance charges, and maintenance. VoIP is a budget-friendly option for many businesses. Plus, they also don’t have to compromise on quality.
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Absolutely. Most providers allow you to transfer your current number to the new VoIP system. This process is called number porting. It means your customers can keep calling the same number, and you get the features of VoIP.
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Yes, it can. Many VoIP services have mobile apps that let you make and receive calls on your smartphone or tablet. This way, you can stay connected with your team and customers wherever you are, with just your device and internet.
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Private branch exchange (PBX) is an older telephony technology that requires traditional landlines and on-premises hardware infrastructure. While, Voice over Internet Protocol (VoIP) is a more advanced, internet-based phone system that allows businesses to connect with customers with ease. Also, when compared, VoIP emerges as a more flexible and feature-rich option.
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Not necessarily. VoIP works perfectly with the devices you already use and is also quite easy to set up. However, for a frictionless setup, you can start using IP phones. Out and out, you can use VoIP with your existing devices and upgrade later if required.
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