VoIP Phone System

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  • Enjoy access to tools like call transfers, call queuing, IVR, and call distribution 
  • Play voicemail directly from your email 
  • Track your phone support performance
  • Assess 100% calls in a fraction of time

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What Is VoIP Phone System

What Is VoIP Phone System?

VoIP (Voice Over Internet Protocol) phone system is a virtual phone number that can be accessed through an internet-using device to make phone calls via a standard internet connection.

These internet-using devices can be a desktop computer, laptop, smartphone, tablet, or even a landline telephone. These VoIP phone numbers look and function just like any other number to make calls.

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Benefits Of Using VoIP Telephone System For Businesses

1. Low Cost-Per-Call

Since all communication in a VoIP system is carried over the internet, it can make domestic and long calls cheaper.

Organizations can save tons of money by using VoIP platforms to make free domestic and international calls. For example, if the phone number chosen for business is of the United States, providers often allow free calls within the “lower 48” in the United States.

2. Service Mobility

With a traditional phone system, you need to contact phone companies to transfer services and phone numbers to new locations. However, with a VoIP phone system, there are no physical limitations.

3. Improved Productivity

A VoIP system allows you to multitask and integrate with other useful software. Thus, allowing you to be efficient and give quality outputs. For example, if you are on a call queue, you can strategize your approach to client calls you have missed.

This is possible as several VoIP provide voicemail-to-text transcriptions that are sent directly to your inbox.

4. Call Forwarding

A VoIP phone system allows you to select how to receive calls. Now, what does this mean?

You can choose to divert your calls. It means that if someone from your office doesn’t pick the call in a few rings, it will be transferred to other devices. These devices might be a mobile phone or laptop. Thus, you never miss out on any important calls.

Moreover, with a VoIP system, you can also e-fax your documents rather than relying on a fax machine.

Types of VoIP Phone Systems

1. Conference Phones

Just as the name suggests, these are helpful in case of connecting two or more people over the call. A VoIP conference phone functions similar to a traditional conference phone.

They allow many people to communicate with each other. However, the lines are balanced, so each speaker is audible. Through a conference bridge, you can add several party members to the call.

2. Wireless IP Phones

A wireless phone introduces the functionality of a mobile device to the desk phone. These portable devices have built-in Wi-fi that can be connected to a Hotspot. So, you're ready to call as soon as you establish a connection with a Wi-Fi hotspot.

3. Desk VoIP Phone

This type of VoIP system is most popular. In the case of desktop VoIP, you get all of the functionality of a traditional phone, plus the advantages of VoIP technology. It connects your phone system through Ethernet, guaranteeing that you always have high-quality calls.

The phone comes with an LCD screen where the caller id is displayed. Callers also get options like speed dialler.

4. USB Phones

USB phones, as the name says, connect directly to your device via a USB jack. They're usually used in conjunction with a softphone to make VoIP calls more comfortable.

5. Softphones

Softphones refer to virtual phones. A softphone is set up by installing VoIP software on a computer or any device to enable it to send and receive calls.

If you have software installed on your computer, you can make a VoIP call through it, just by connecting your microphone.

Features Of Best VoIP Phone System

CallHippo VoIP telephone system comes with a whole suite of features like call transfers, call recording, on-hold music, IVR answer, call distribution and many more. As it offers such wide features at an affordable cost, it is considered as best VoIP system for small business. Let’s have a close look on below features.


CallHippo Feature - Power Dialer
Power Dialer

Make outbound calling faster and error-free by automating the dialing process. Save time and ensure greater accuracy with CallHippo's Power Dialer.

CallHippo Feature - Smart Switch
Smart Switch

Enjoy better call clarity and connectivity by switching between different service providers instantly

CallHippo Feature - Global Connect
Global Connect

Know your prospects' local time right before placing calls to them and improve your chances of conversion.

CallHippo Feature - Smart Call Forwarding
Smart Call Forwarding

Choose where your calls are routed when your phone numbers are unreachable. Remain available for your clients on the go with Smart Call Forwarding.

CallHippo Feature - Call Transfer
Call Transfer

Transfer call to the right queue or agents instantly for quick and effective resolutions and better customer satisfaction.

CallHippo Feature - Call Conference
Call Conference

Connect with more individuals simultaneously to brainstorm and solve problems quicker with our call conferencing options.

CallHippo Feature - Call Queuing
Call Queuing

Handle multiple call queues from an integrated platform to help agents cater to all callers equally through our intelligent call queuing options.

CallHippo Feature - Call Barging
Call Barging

Barge into calls when your agents or customers need you to and provide a great customer experience and improve call outcomes.

CallHippo Feature - Call Recording
Call Recording

Keep track of all calls received and made for all your business numbers for better analysis and training purposes.

CallHippo Feature - Voice Mail
Voice Mail

Get all your voicemail messages delivered directly to your email's inbox and never miss out on important communication.

CallHippo Feature - Call Analytics
Call Analytics

Receive key insights on the performance of your agents and campaigns to understand changing consumer preferences and improve your approach.

CallHippo Feature - On Hold Music
On Hold Music

Engage your callers when they are on hold, inform them of your offers, and let them know that you care about on-hold music.

How Do I Get A VoIP Phone System

Although there are many online software available for community usage, if you are a small business that wants to get started with calling your customers, you can get hold of a VoIP phone system through a VoIP service provider.

You can sign up for a VoIP system plan according to your budget and requirement and reduce your communication costs while having access to various features and functionality.

How Do I Get A VoIP Phone System

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How Does A VoIP Phone System Work?

When using a regular phone, a specific path is provided by a service provider. The path is between your number and the number that you call. This system works on traditional telephony infrastructure, which means it is dependent on the network phone lines

With a VoIP service, the audio at your end is converted into digital packets. Let us consider them as envelopes of data. The conversion of these audio voice signals is handled by “codecs.” They can either be hardware devices or software-based processes.

After the voice signals are compressed, these data packets are transmitted via the internet protocol (IP). They are often sent via the Secure Real-time Transport Protocol (SRTP). This stage can be thought of as a postman picking up mail and taking them to their respective destination.

However, unlike a mail carrier, the data packets reach their destination almost instantly. But, they need to be decoded and decompressed. Codecs are then used to convert the data packets into audio signals.

Most VoIP phones also let you use voicemails, employ call routing systems, use voicemail, and transfer calls.

Frequently Asked Questions

  • A VoIP phone systems work with the help of your internet connection wherein your analog voice signals are converted into digital signals by your broadband connection and sent across to the call receiver.

  • Yes, a IP phone system works just like your regular phone. It has a handset, rings, dialed the same way, and you can make and receive calls just like your regular phone.

  • CallHippo gives access to the best of features in a VoIP phone system. From making and receiving calls, you can forward calls, transfer internally, get local area codes, and many more just to name a few.

  • A VoIP systems work through your internet connection, which means if your internet goes down, the system won’t work anymore. However, there are variants available in the VoIP systems such as IPPBX through which will direct any incoming calls straight to your mobile phone.

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Published by Nishita

Last updated: July 30, 2021