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VoIP Phone System Built for Every Business Type

Our VoIP phone system is appropriate for businesses of all sizes and types, including small, medium, and enterprise. The different editions and packages that we offer allow you to select the best option that perfectly aligns with your business requirements and objectives. Besides, you can also choose a custom plan to meet your unique needs.

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What Is VoIP Phone System

What Does a VoIP Phone Mean?

The VoIP (Voice over Internet Protocol) phone system is a technology that allows you to make and receive phone calls over the internet rather than traditional phone lines. The technology converts your voice into a digital signal, compresses it, and sends it over the internet.

This modern phone system is widely popular among enterprises due to the multiple benefits it provides, such as on-demand scalability, secure and uninterrupted transmission, improved voice quality, cost-effectiveness, and more. Also, the system is simple to set up and requires only a few resources, such as an internet connection and IP phones.

How Does VoIP Phone System Work?

Unlike traditional phone systems, which use circuit switching to connect calls, VoIP phone systems use packet switching. It converts your voice signal into digital signal packets, much like an electronic envelope, and sends them across any VoIP-compatible network, such as a local area network (LAN).

Also, the VoIP phone is directly plugged into the router and connected to its service provider over the internet. The provider uses a series of servers to make the connection between VoIP phones. Besides, they can also route the phones between landlines and cellphones.

Compared to traditional phone systems, VoIP phone systems are far quicker, more secure, efficient, and offer exceptional uptime. This will eventually ensure that your business remains operational most of the time.

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What CallHippo’s Best VoIP Phone System Has to Offer?

1. Incur Low Cost-per-call

All communication in VoIP is carried over the internet, making long calls cheaper. Organizations save tons of money by using IP phone system platforms as the internet rates are relatively cheaper. Moreover, providers often allow free calls if the phone number chosen for business is within the “lower 48” in the US.

2. Remove Location Barriers

You can establish your business presence anywhere without having to move your physical office. Unlike a traditional phone system, a VoIP phone works over the internet. It removes any physical limitations and allows you to serve your clients overseas.

3. Get Better Call Outputs

A VoIP telephone system allows you to multitask by integrating with other useful software. It brings out operational efficiency and quality outputs. For example, the call queue feature enables you to better strategize your approach to client calls you have missed. It is possible via voicemail-to-text transcriptions that are sent directly to your inbox.

Key Highlights of VoIP Phone System for Small Businesses

CallHippo’s VoIP platform offers a wide range of features at an affordable cost, making it the best VoIP phone system.

Power Dialer
Power Dialer

Make outbound calling faster and error-free by automating the dialing process. Save time and ensure greater accuracy with CallHippo's Power Dialer.

Smart Switch
Smart Switch

Enjoy better call clarity and connectivity by switching between different service providers instantly.

Global Connect
Global Connect

Know your prospects' local time right before placing calls to them and improve your chances of conversion.

Smart Call Forwarding
Smart Call Forwarding

Choose where your calls are routed when your phone numbers are unreachable. Remain available for your clients on the go with Smart Call Forwarding.

Call Transfer
Call Transfer

Transfer calls to the right queue or agents instantly for quick and effective resolutions and better customer satisfaction.

Call Conference
Call Conference

Connect with more individuals simultaneously and brainstorm solutions with our call conferencing options.

Call Queuing
Call Queuing

Handle multiple call queues from an integrated platform to help agents cater to all callers equally through our intelligent call queuing options.

Call Barging
Call Barging

Barge into calls while supervising calls to provide a great customer experience and improve call outcomes.

Call Recording
Call Recording

Keep track of all calls made and received for better analysis and training purposes.

Voice Mail
Voice Mail

Get all your voicemail messages delivered directly to your email's inbox and never miss out on important communication.

Call Analytics
Call Analytics

Receive insights on your agents’ and campaigns’ performance to understand changing consumer preferences and improve your approach.

On Hold Music
On Hold Music

Engage your callers when they are on hold, inform them of your offers, and let them know that you care about them with on-hold music.

Benefits Of VoIP Phone System

1. Great First Impressions

Customer perception depends greatly on how you make them feel and the experience you provide. Using a VoIP system, you can create custom welcome notes, IVR, and easy instructions for your callers. You can also route callers to different queues based on their responses, which saves their time, improves resolution speed, and leads to better client satisfaction.

Create Great First Impression Using VoIP
Premium Call Quality

2. Premium Call Quality

Advancements in internet calling technology and better internet speeds have greatly enhanced the call quality of VoIP phone systems. Along with better call quality, you also have to deal with fewer upkeeps and maintenance changes, which improve your business profitability.

3. Reduced Calling Costs

As mentioned above, a VoIP system can significantly lower your phone charges. These systems ensure that you save a lot of money from lower phone bills to lower setup fees. Additionally, with VoIP solutions, you can get additional features like intercom and call queueing, which would incur additional costs when used with a traditional phone system.

Reduced calling costs

Types Of VoIP Phones

VoIP phone systems can vary greatly depending upon their purpose and technology used. However, they can broadly be classified into two categories, namely ‘Hard Phones’ & ‘Soft Phones’.

1. Hard Phones

Hard phones have physical handsets that are typically used for office-based communications. They can be further divided into:

a. Desk IP Phones

This is the most widely used VoIP system that delivers all the functionalities you need from an internet calling system. These phone systems have LCD screens that display caller IDs, transfer information, and call history. Additionally, a desk VoIP phone system comes with several program buttons and offers options for speed dialing, call holding, etc. Desk IP phones are connected to routers or computers for connectivity and receive power from ethernet cables, allowing them to function as call center phones, reception phones, and regular phones.

b. Cordless/Wireless Phones

This VoIP phone system is designed to simultaneously phone calls with multiple parties. Such systems help you make conference calls with multiple callers and improve the productivity of teams.

c. USB Phones

A USB-based VoIP system can be plugged directly into your devices using a USB port. They are easy to use and can be used alongside digital phone systems for greater convenience.

2. Softphones

These phone systems do not have any hardware element and typically use software to make and receive phone calls. Such a VoIP system runs through a software application installed on your computer or smartphone for interacting on the go. They can also be connected to other pieces of hardware via Bluetooth, USB, etc., and be used just like a regular phone.

Connecting softphones to external hardware often lead to better overall call quality. Hence if a situation requires you to switch to a traditional phone system, you can easily do so through technology. Therefore, a softphone VoIP phone system is highly flexible, convenient, and dynamic.

How Do I Get A VoIP Phone System?

If you are a small business that wants to get started with calling your customers, you can get hold of a VoIP telephone system through a service provider. You can sign up for a VoIP service plan according to your budget and requirement and reduce your communication costs while having access to various features and functionality.

How Do I Get A VoIP Phone System

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Frequently Asked Questions

How does a VoIP phone system work?

A VoIP system converts analog voice signals into digital signals over your broadband connection. A VoIP server is used to connect calls to other telephone networks. It is a technology to make phone calls through your internet connection instead of a regular landline or a mobile network.

Can I use an IP phone like a regular phone?
Yes, an IP phone system works just like your regular phone. It has a handset that rings and is dialed in the same way just like your regular phone.
What is the best VoIP phone system?
CallHippo gives access to the best of features in a VoIP phone system at affordable pricing. Starting from making and receiving calls, you can forward calls, transfer calls internally, get local area codes, and many more functionalities.
Does the VoIP system work if the internet is down?
VoIP systems work through the internet connection, which means if the internet goes down, the system won’t work anymore. However, there are variants available in the VoIP systems such as IP PBX through which will direct any incoming calls straight to your mobile phone.

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