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Call Transfer

Call Transfer with CallHippo – Seamlessly transfer your calls and improve customer engagement.

What is Call Transfer?

Call Transfer is a vital telecommunications feature that empowers users to transfer an ongoing phone call from one recipient to another, ensuring that the caller connects with the most suitable person to address their needs. This feature is instrumental in streamlining communication within your organization and enhancing the overall customer experience.

Benefits of Call Transfer

Call Transfer with CallHippo offers a myriad of benefits, revolutionizing the way you handle incoming calls and improving the efficiency of your team. Here are compelling reasons why organizations should embrace this invaluable Call Transfer feature:

Efficient Call Routing

Ensure that every call is directed to the right department or individual. Call Transfer App streamlines the routing process, minimizing wait times and enhancing customer satisfaction.

Personalized Service

Deliver a personalized experience to your callers by connecting them with the right person. This ensures that their queries are addressed promptly, leading to increased customer loyalty.

Flexible Call Handling

Empower your team to handle calls more effectively. Whether it's a specific department or a designated team member, Call Transfer allows for flexible call management based on your organizational structure.

Multi-Channel Integration

Integrate Call Transfer seamlessly with other communication channels. Enhance your overall communication strategy by combining the power of voice with other channels like chat and email.

Time and Cost Savings

Optimize your team's time and resources by reducing the need for call callbacks. Call Transfer ensures that calls are resolved in real-time, minimizing the chances of missed opportunities.

Customizable Call Transfer Rules

Take control of your call handling processes with customizable transfer rules using call forwarding software. Define criteria for automatic transfers, ensuring that calls are directed according to your specific business requirements.

Start your Free Trial today

From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • Buy Numbers
  • Add Users
  • Start Calling
  • Track Calls
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CallHippo Virtual Phone Number

Pricing

Ideal for Bulk Calling for Sales, Support and Call Center Teams

Basic

$0
Per user/Month
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For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS
  • MMS
  • Smart Switch
  • Last Called By
  • Forward-to-device

Bronze

$16
Per user/Month
10 Days Free Trial

Ideal For Small Team

  • Everything in Basic +
  • Free Number1
  • Voicemail
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management

Silver

$24
Per user/Month
10 Days Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Call Disposition
  • Pause-Resume Recording

Platinum

$40
Per user/Month
10 Days Free Trial

For Larger Team

  • Everything in Silver +
  • Power Dialer
  • Predictive Dialer
  • Speed to Dial
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Single Sign On
  • DID Group
  • Call Whisper
  • Intelligent Reports/Analytics
  • Reports via Email
  • Automatic Machine Detection
  • Compliance Call Recording
  • Google Drive, AWS S3 Integration
  • Embedded Dialer Integration
  • Smart DID Routing
  • Auto Rotate

Ideal for Businesses to support their Customers and not for Bulk Calling

Basic

$0
Per user/Month
  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS/Text messages
  • MMS
  • Smart Switch
  • Last Called By

Starter

$18
Per user/Month
  • Everything in Basic +
  • 1000 calling minutes within US/CAD
  • 1 Standard Number Free
  • Free SMS/ Text messages
  • Multi Lingual IVR
  • 2FA
  • User Working Hours
  • Business Hours
  • Ring All Devices
  • 1-year Call Records
  • Basic Report Analytics
  • Forward-to-device
  • Shared Inbox
  • Feedback for Calls

Professional

$30
Per user/Month
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
  • Call Recordings
  • Intelligent Reports/Analytics
  • Country Blocking
  • Call Tagging
  • Email notification for Voicemail
  • Reports Via Email
  • Call Notes & Ratings
  • Lifetime Call Records
  • Advance Report Analytics
  • Role based access control
  • IVR
  • Live Call
  • Call Reminder
  • After Call Work
  • Holiday Routing
  • Gamification
  • Pause-Resume Recording

Ultimate

$42
Per user/Month
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
  • Call Blocking
  • Call Cascading
  • Custom Greetings
  • Audit Logs
  • Webhook
  • Dedicated Account Manager
  • Personalized Onboarding
  • Phone Support
  • 24*7 Support
  • Advanced Integrations
  • Custom Integrations
  • Annual Business Review
  • Auto Rotate
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Single Sign On
  • Call Tagging
  • Call Disposition
  • DID Group
  • Call Whisper
  • Compliance Call Recording
  • Embedded Dialer Integration
  • Smart DID Routing

Frequently Asked Question

  • No, there are no limitations on phone call transfers with CallHippo. It allows you to redirect a connected call from your phone number to any team member. Once you transfer a call, your call is disconnected, and the transferred call is established as a new connection. It is a useful feature that enhances your organization’s mobility and ensures that not even a single call is missed for any reason.

  • No, CallHippo provides users with the call transfer feature with its Platinum Plans without any extra cost.

  • No, users cannot transfer calls outside of the organization – the call transfer mobile apps can be used to transfer calls to team members’ extension numbers. If the caller mistakenly calls the wrong department, you can transfer a call to the correct number.

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