Call Queuing Management System
Minimize call waiting times by sorting callers into virtual queues
What is a Call Queuing System?
Call queue system is a defining feature of cloud-based phone systems that places incoming callers into virtual queues and informs them of the expected call waiting times. It helps optimize call wait times and minimize abandonment rates. Acknowledging the calls and letting customers know their call is important to help increase customer satisfaction levels.
Benefits Of Call Queuing
From minimizing call hold times to maximizing agent productivity, call queue software helps streamline the high volume of incoming calls and offers a wide gamut of benefits to businesses.
Enhances Customer Satisfaction
Longer waiting times are a frustrating experience for callers. As a call queuing system allows callers to get in touch with agents in the minimum time possible, it enhances customer satisfaction.
Call Prioritization
Call queuing software helps businesses prioritize calls from loyal customers based on conversation history. Deliver prompt responses to high-value customers and retain them.
Minimize Call Abandonment
When callers are placed in queues and informed of the expected wait time, they are more likely to hang on. Customers can also send a voicemail or seek a callback, which in turn reduces abandonment rates.
Cost Savings
Call queuing systems help organize high-volume calls into queues and handle them efficiently while reducing the requirement for additional agents and resources.
Optimizes Agent Productivity
Call queuing software allocates incoming calls evenly to available agents, preventing overload on specific agents. Optimal allocation of incoming calls reduces agent burnout and increases agent productivity.
Increased Sales
With an efficient call queue management system, businesses can mitigate lost callers and minimize abandonment rates, which in turn helps them leverage more business opportunities.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS
- SMS Templates
- MMS
- Smart Switch
- Last Called By
- Forward-to-device
Bronze
- Everything in Basic +
- Free Number1
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Call Disposition
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS/Text messages
- SMS Templates
- MMS
- Smart Switch
- Last Called By
Starter
- Everything in Basic +
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Free SMS/ Text messages
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-device
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Advance Report Analytics
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- Call Tagging
- Call Disposition
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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Yes, CallHippo allows customers to request a call back when the queue is long and involves considerable waiting time. This helps enhance customer satisfaction and deliver a positive experience.
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Yes, supervisors can monitor the efficiency of call queues using metrics such as the number of calls in queue and progress, total hold time, abandonment rates, longest wait time, average answer time, total agents available, etc.
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When customers place their calls to the customer support team of a business, the IVR system greets the callers with a welcome message and offers different choices. Based on their response, they are navigated to appropriate queues and put on hold music until an agent becomes available.
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No, call queuing is included as a part of CallHippo’s subscription plans. Once you subscribe to its Silver or Platinum plan, you can access the feature without paying extra.
