by Paras Kela | Aug 25, 2022 | solutions
Data analytics is critical for businesses because it allows them to gauge and optimize their process and performance. And for result-oriented or effective data analytics, you will certainly need a significant amount of data. The same rule of thumb applies when it... 
by Hiba Ali | Jun 24, 2022 | solutions
Today’s competitive marketplace demands that businesses offer their customers the best service possible. By investing in a credible IVR service provider, your business can benefit from call routing, increased professionalism, reduced business costs, more... 
by Rohit Rajpal | Mar 26, 2021 | solutions
Customer service has become an integral part of every business. 90% of Americans use customer service as the primary factor in deciding whether to buy products from a company. However, 12% of Americans say their number one frustration with customer service is “lack... 
by khoshant | Sep 8, 2017 | solutions
Over 65% of Fortune 1000 companies have accepted this index, and they are constantly trying to improve it. Yes! we‘re talking about Net Promoter Score a.k.a. NPS. Now, if you’re not using this score or you’re thinking about it, then you’re in the right direction....
