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Senior Writer: Hiba Ali
Date: November 10, 2023If you are looking for the top call centers in Toronto– you have come to the right place! Toronto is home to a booming call center industry, with a wide range of companies offering an array of services– from inbound and outbound sales to customer support and technical assistance.
In this blog, we will provide you with a list of the top 23 call center companies in Toronto for 2022, with their track record and expertise.
Whether you are looking for a local call center to handle your customer support needs or you are interested in outsourcing your sales calls to a professional team– this list of call centers in Toronto will certainly help you find the best call centers in Toronto.
Top 41 Call Centers in Toronto
1. Telestar Communicationsx
Telestar Communications is an offshore telecommunications service provider that helps businesses offer best-in-class experiences to their customers. The company has over two decades of experience in the North American call center space. It offers a comprehensive range of services, like lead generation, appointment setting, customer service, etc.
2. VoiceLogic
VoiceLogic is a telemarketing service provider that helps you market your business and products/services with voice. The company offers a wide range of services, like an outbound call center, inbound call center, email broadcasting, fax broadcasting, and more. If you want to enhance your marketing campaigns, VoiceLogic will be an ideal pick.
3. Task Network
Task Network is a business process outsourcing (BPO) services provider that provides highly-skilled, cost-effective back-office administrative services to your business. The services offered by Task Network include administrative support, sales and marketing support, customer services support, accounting and auditing services, paralegal support, and more.
4. Innovative Vision
Innovative Vision is a contact center services provider that helps you set up and manage a call center in Toronto to serve your customers better. They offer customer experience outsourcing, technology, and analytics services to help you understand and meet your customers’ requirements. The company works with renowned clients like Lyft, Postmedia, and Manulife.
5. Tracey Plant + Associates
Tracey Plant is a B2B appointment setting, market research, lead generation, market research, and cold call training company. It offers an integrated suite of B2B sales, lead generation, and customer acquisition solutions to help you reach customers and grow your business. Tracey Plant + Associates offers solutions across all business types and industries.
6. York Consulting
York Consulting is a B2B call center in Toronto that helps businesses generate sales-qualified leads, set appointments, and drive sales and conversions. The services offered by the company include appointment setting and lead generation, lead qualification and follow-up, market surveys, and customer service. York Consulting works with renowned companies like Autodesk and AGFA Healthcare.
7. Elshadai Business Solution
Elshadai Business Solution is the leading provider of non-voice BPO and back-office services. The company also provides voice solutions with a complete focus on B2B services. If you are looking for a provider to help set up a call center in Toronto, Elshadai Business Solution can be an ideal pick.
8. AnswerNet
AnswerNet is one of the leading call centers in Toronto that enables you to handle every customer interaction professionally and with the utmost care. The company offers a comprehensive range of telephone answering services, inbound and outbound calling, business process outsourcing, and automation. With AnswerNet, you can add speed, technology, data security, and scalability to your business.
9. Simpro Solutions
Simpro Solutions is a global provider of BPO services with a call center in Toronto and various locations worldwide. The company offers a wide range of services, like inbound customer service, outbound client acquisition, upselling and cross-selling, back office, and sales and retention. Their services range across several industries, like automotive, insurance, utilities, government, and more.
10. AppointmentSetter
AppointmentSetter is a pay-per-appointment setting and pay-per-lead generation company. Instead of charging hourly rates, the company charges only for a confirmed appointment or lead. This way, you get better value for your money. The company works with renowned clients like RBC Financia Group, Bell, and Sun Life Financial.
11. Gatestone & Co.
Gatestone & Co. specializes in accounts receivable management and calls center services, focusing on Canada’s biggest financial organizations, government agencies, utilities, and the United States. Their leadership enables call centers in Toronto to develop effective strategies and provide clients with top results.
12. ADSC
Applied Direct Services Corporation (ADSC) is an advanced marketing communications company that helps you facilitate lead generation, sales, and customer service. ADSC offers marketing analysis, data mining, training and mentoring, and sales and marketing. The company also helps you with sales enablement and redesigning your sales cycle.
13. AnswerPlus
A 24/7 inbound call center in Toronto that offers virtual reception services and customer service, AnswerPlus is not just another answering service; it prides itself on its unique approach to customer service, which has won numerous awards over the years. Before creating a call processing protocol tailored to meet each client’s needs, our answering service and call center design teams understand each client’s desired outcome.
14. Webryze
Webryze is a digital solutions provider specializing in development and marketing solutions. One of the leading SEO companies in Toronto, Webryze provides a wide range of services. These include SEO, local search optimization, social media management, mobile app development, and web design and development.
15. Wolf21
Wolf21 is an internet marketing services provider that helps you boost your digital presence and performance. The services offered by Wolf21 are custom website design, search engine optimization, paid search, social media marketing, content marketing, and marketing automation. The company works with some leading businesses in Canada, including Next Optical, Internet Marketing Academy, and Mobile Glass.
16. Answer North America
Answer North America’s state-of-the-art call center and cutting-edge technology allows you to accept and track all your calls, emails, and faxes and generate a web presence. Answer North America’s call centers in Toronto are staffed by scholarly, experienced, and courteous customer service representatives who can help with any technical questions your callers may have. Answer North America can coordinate incoming calls that would otherwise be routed into your business.
17. Vaughan SEO
Vaughan SEO is a Search Engine Optimization service provider. It specializes in UX/UI Design, Content Marketing, Social Media Marketing, Public Relations, Advertising, Voice Services, Email Marketing, and Search Engine Optimization services. The company has its head office located in Toronto and was founded in 2009. Around 2-9 people are currently working at Vaughan SEO.
18. Seologist
Seologist is a Web Development service provider. It specializes in UX/UI Design, Content Marketing, Social Media Marketing, Public Relations, Advertising, Voice Services, Email Marketing, and Web Development services. The company has its head office located in Toronto and was founded in 2003. Around 10-49 people are currently working at Seologist.
19. SEO Business Solutions
SEO Business Solutions is a Mobile & App Marketing service provider. It specializes in UX/UI Design, Content Marketing, Social Media Marketing, Public Relations, Advertising, Voice Services, Email Marketing, and Mobile & App Marketing services. The company has its head office located in Toronto and was founded in 2011. Around 2-9, people are currently working at SEO Business Solutions.
20. Avenue Road Advertising
Avenue Road Advertising is a Web Designing(UI/UX) service provider. It specializes in Content Marketing, Social Media Marketing, Voice Services, Pay Per Click, Search Engine Optimization, and Web Designing(UI/UX) services. The company has its head office located in Toronto and was founded in 1993. Around 50-249 people are currently working at Avenue Road Advertising.
21. Suite Excel Collections
Suite Excel Collections is a Voice Services service provider. It specializes in Voice Services services. The company’s head office is located in Toronto. Around 10-49 people are currently working at Suite Excel Collections.
22. Voyant Cloud
Voyant Cloud is a Mobile & App Marketing service provider. It specializes in UX/UI Design, Content Marketing, Social Media Marketing, Public Relations, Advertising, Voice Services, Email Marketing, and Mobile & App Marketing services. The company’s head office is located in Toronto and was founded in 2004. Around 10-49 people are currently working at Voyant Cloud.
23. Prodigy Labs
Prodigy Labs is a fintech innovation and digital service provider that primarily caters to banking and finance companies. It helps you facilitate solutions like open banking, digital identity management, digital transformation, digital payments, and more. Prodigy Labs also offers digital transformation services and workforce solutions.
24. Helpware
Helpware is a company founded in 2015 that uses a modern outsourcing approach. The company’s goal is to change perceptions about what outsourcing is. Helpware creates personalized customer assistance and back-office teams for industry-leading startups and modern businesses. With their global scale, they can tailor custom teams and processes to meet the needs of their many powerhouse clients.
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25. SalesRoads
A leading B2B sales outsourcing company, SalesRoads provides appointment setting and lead generation services. By providing targeted leads, a predictable channel, and more robust revenue, they help businesses of all sizes reach their goals. Instead of using a single outreach strategy, they analyze front-line data to determine the best strategy to reach your business.
26. CIENCE Technologies
In addition to offering human-powered and machine-powered lead generation services, CIENCE Outbound focuses on highly accurate, tailored research on targeted audiences. Through multi-channel outreach and appointment-setting best practices, their specialized SDRs help call centers in Toronto experience a personalized prospect experience, resulting in more consistently scheduled meetings.
27. Martal Group
Providing call centers in Toronto with lead generation and sales services, Martal Group provides top Sales Executives on demand to augment your in-house sales team, catering to lead generation and sales services across 50+ verticals. In addition to creating leads, their team works with companies that provide enterprise software, consumer insights, sales performance management, AI-powered apps, and other products through SaaS, IT services, and IoT.
28. Purple Sales
Providing B2B sales services to tech companies and business professionals is the ultimate goal of Purple Sales. Purple Sales is an amazing integrated technology, marketing, and sales company that serves as an extended group to induce rapid growth in the US, Canada, France, and Europe. They assist companies in closing deals faster through appointment setting and sales outsourcing.
29. APEX Call Centers
APEX strives to provide businesses of all types with a full-service center where they can meet all their needs. With over six strategic locations, they strive to create a partnership based on expertise and trust with their clients. Several innovative strategies are used to provide quality answering services, such as inbound and outbound telephone calls, round-the-clock customer service, and customer acquisition and retention.
30. LEX Reception
Lex Reception provides a professional, warm, 24/7 customer service experience backed by human connection. Your callers want to be heard – which is only possible when a real person answers them. They promise to use real people, not bots or AI, and their friendly receptionists will help you to build a reputation by making authentic, lasting relationships with your clients.
31. Contact Point 360
A pioneer in BPO customer experience and contact center support, ContactPoint 360 offers customers a delightful experience by providing delightful customer service, improving communication options, assuring quality, and staying compliant through their elegant SAAS solutions.
32. AnswerForce
With AnswerForce’s scalable, world-class answering service, they ensure your business is always available, grow your business, and provide outstanding customer service. AnswerForce offers several additional features as standard, including lead capture, qualification, live chat, appointment setting, web lead response, and CRM integrations.
33. Veta Virtual
By handling phone calls, emails, and other administrative tasks for business owners, Veta Virtual frees up their time. It increases revenue, so they can concentrate on growing their businesses and other important tasks. Their professional team of representatives provides all the advantages of an in-house receptionist at an affordable rate.
34. 24H Virtual
Your customers will appreciate your personalized customer service when they feel like you care about them, and you will be able to increase your revenue. 24H Virtual receptionist service is just what your business needs to handle customers with compassion and empathy. Their expertise includes transportation and logistics, real estate, law firms, financial services, home services, education, and after-hours support services.
35. One Contact
When all costs are considered and compared to offshore, One Contact delivers higher quality at a more economical cost. Their tailored solutions have met virtually any budget and service requirement. In addition to maximizing client cost efficiency and service integrity, their hybrid operations and pricing models ensure clients have access to a mix of dedicated and shared resources, ensuring superior customer service without sacrificing quality and customer focus.
36. Millenium1 Solutions
Millennium1 Solutions is a leading Canadian business process outsourcing (BPO) company offering end-to-end B2B and B2C solutions to many of the largest Canadian and multinational corporations. Their disciplined and rigorous approach delivers the peace of mind you expect from your outsourcing partners, whether extending a company’s existing capabilities or serving as an independent service delivery channel. They bring the right expertise, best practice processes, and technology to ensure you get the best value for your money.
37. World Performance Group Ltd.
World Performance Group Ltd., this Canadian-owned company, has two divisions in Eastern Europe, located in Romania and Bulgaria. With a mature management team that has experience working for companies like LEGO and Motorola, they specialize in programs with less than 100 seats. Their hands-on approach provides the same “best practices” as larger, more expensive contact centers at an affordable price while providing the value World Performance Group Ltd. customers expect.
38. Miratel
Founded in Toronto in 1996, Miratel is an inbound and outbound contact center and mail house specializing in nonprofit fundraising services, including telephone fundraising, lottery fundraising, online fundraising, donation cages, and donor relationship management. The two founders of Miratel have over 25 years of experience in call centers and built a call center that specializes in nonprofit fundraising services while remaining cost-effective while providing quality and integrity.
39. MetCredit
Canada’s performance and AI technology leader, MetCredit, is your national debt collection agency for the FASTEST results in debt collection. With MetCredit’s Solution-Oriented RecoveryTM, our collection agents can quickly recover your business debt while safeguarding your reputation.
40. Callnovo
Providing customer service and technical support as part of its outsourced call center ( call center ) services, Callnovo specializes in customer service and call center outsourcing. Callnovo provides outsourced call center operations in multiple languages and offers omnichannel contact center and CRM solutions. They offer small and large international companies professional, flexible, customized call center solutions.
41. SE Telecom
With SE telecom, you get a single intuitive platform to manage voice, team messaging, collaboration, and contact center. With our easy-to-use platform that seamlessly works across office sites and mobile devices, everyone can access the same essential digital tools, including click-to-dial functionality, call reporting, call recording, and voicemail transcription.
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Conclusion:
Toronto is the hub to many call center companies catering to the different needs of various industries. These companies share a common goal of providing excellent customer service to ensure that their clients are happy and satisfied. So, if you are looking for the best call centers in Toronto, this list can definitely give you a head start in finding the perfect match for your business needs.
Hiba is an accomplished specialist in writing for Software as a Service (SaaS) and has extensive experience crafting compelling and informative content. With over two years of experience, she has honed her skills in producing various forms of content, including articles, blog posts, and more, all centered around SaaS. Hiba is dedicated to sharing her insights to assist businesses in leveraging SaaS to achieve growth and success.
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