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Call Drop – Why It Happens and How To Fix It?

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Supriya Bajaj
Senior Writer:
green tickDate: April 10, 2024

Call drops can be an incredibly exasperating experience, especially when our reliance on smartphones for crucial communication has never been higher.

Did you know that dropping calls have been a pervasive problem, impacting millions of mobile phone users worldwide? According to recent studies conducted by leading telecommunications authorities, call drops have become increasingly prevalent over the past few years, as an average of 56% of the VoIP customers faces call drop issues and call connect issues.

The purpose of this article is to empower you with practical techniques to tackle this issue head-on So, let’s gain a deeper understanding of call drops and equip ourselves with the knowledge to overcome them.

What Is a Call Drop?

Call drop is the occurrence where a mobile or telephone call is unexpectedly disconnected or terminated before the parties involved intentionally end the call, typically due to network failures, signal interruptions, or technical problems in the communication infrastructure

Suppose you’re in the middle of a crucial business call, discussing important details with a potential client. The conversation is progressing well, and you are just about to seal the deal when suddenly, the call drops inexplicably. You scramble to redial the number, hoping to reconnect and salvage the conversation, but the damage may have already been done.

This situation is not only inconvenient but can also result in missed opportunities, lost business, or failed personal connections.

Moreover, dropping calls can have severe consequences in emergencies. Picture a distressing scenario where someone needs immediate medical attention, and a family member calls for an ambulance. A call drop in such a critical moment can lead to delays in assistance and potentially life-threatening outcomes.

In the upcoming sections of this article, we will explore the reasons behind call drops and equip you with valuable insights and strategies to combat this frustrating issue and enjoy smoother, more seamless conversations.

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Expert Advice

"You need to regularly monitor and analyze network data to identify areas with high call drop rates. Address any congestion or signal interference promptly to enhance call stability. Moreover, Regularly assess customer feedback to pinpoint persistent issues and measure the effectiveness of implemented solutions."

What Causes Call Drops?

Call drops are a recurring annoyance that plagues mobile phone users and disrupts seamless communication. These disconnections occur when a phone call abruptly terminates before its natural conclusion.

Identifying the root causes of call drops is essential in implementing effective solutions to mitigate the problem and ensure uninterrupted conversations, providing users with a more satisfying calling experience

Several factors can contribute to call drops. Here are some common reasons:

1. Weak Signal Strength

Call drops often occur in areas with inadequate network coverage, where the mobile device struggles to maintain a stable connection to the cellular or nearest cell tower together. The weak signal leads to a loss of communication, resulting in the abrupt termination of the call

2. Network Congestion

During peak hours or in densely populated areas, the network can become overwhelmed with a few drop calls and high volume of users, causing network congestion. This increased demand on the network’s resources may lead to dropping calls as the system struggles to handle the influx of calls.

3. Interference

Call drops can be triggered by electromagnetic interference from nearby electronic devices or physical obstructions like tall buildings or thick walls. These external factors disrupt the communication signal and result in call disconnections.

4. Hardware Issues

Internal problems within the mobile phone, such as a faulty antenna or software glitches, can lead to call drops. Malfunctioning hardware can interfere with the phone’s ability to maintain a stable connection, causing the call to terminate unexpectedly.

5. Signal Blocking from External Sources

Certain locations may experience signal blocking due to geographic features or environmental conditions. For example, being in a valley or surrounded by mountains can obstruct the cell signal, leading to dropping calls in such areas.

6. Wrong App Settings

In the case of cloud-based calling systems, incorrect application settings or misconfigurations can contribute to call drops. Improper configurations may disrupt the communication flow and result in call disconnections during crucial conversations.

How to Fix Call Drops on Mobile Phones?

Dealing with frequent call drops on your mobile phone can be frustrating. Here are some tips to help you fix dropped calls and improve your calling experience –

fix drop calls on mobile phones

1. Check Your Signal Strength

Before initiating calls, always check your phone’s signal strength indicator. Ensure you are in an area with good network coverage to minimize call drops. Weak signals in remote or obstructed locations may lead to unstable connections and frequent call disconnections.

If you notice a weak signal, try moving to a different location with better reception or consider using Wi-Fi calling if available, as it can provide a more reliable connection.

2. Update Software

Regularly updating your phone’s software is crucial for addressing potential bugs and glitches that can contribute to call drops. Manufacturers release updates to improve overall your phone system performance and optimize network connectivity, reducing the risk of call interruptions.

To check for software updates, go to your phone’s settings and look for the “Software Update” option. Installing the latest updates can enhance your phone’s calling capabilities and ensure a smoother communication experience.

3. Avoid Obstructions

When making calls, position yourself in open areas free from physical barriers such as tall buildings or thick walls. Physical obstructions can disrupt signal reception and lead to dropped calls. Opting for clear, unobstructed spaces can significantly improve call quality and reduce call drops.

Additionally, consider stepping outside if you are indoors or near windows for better signal reception. By being mindful of your surroundings, you can minimize the impact of physical obstructions on your call connectivity.

4. Disable Call Forwarding

Call forwarding settings can sometimes interfere with call connections. Disable call forwarding if you experience frequent call drops.

Before making or receiving calls, ensure that your mobile device displays a strong signal indicator. Being in areas with more cell towers and good network coverage helps reduce the chances of call drops and ensures a more stable connection during conversations.

5. Update Software

Keeping your phone’s software up to date is essential, as manufacturers often release updates to address bugs and enhance performance. Updated software can improve the phone’s overall functionality, potentially resolving issues that contribute to call drops. Regularly checking for and installing software updates ensures that your phone stays optimized for reliable communication, reducing the risk of call interruptions and providing a smoother calling experience.

6. Avoid Obstructions

When making calls, try to position yourself in open areas free from physical obstructions, such as tall buildings or dense foliage. Avoiding such obstacles can enhance signal reception and minimize the likelihood of call drops. Consider adjusting your phone’s position if you notice a weak signal, as even small movements can sometimes lead to a stronger connection. By being mindful of your surroundings and making slight adjustments, you can significantly improve call quality and reduce the chances of dropped calls.

7. Disable Call Forwarding

Call forwarding features may interfere with call connections and lead to call drops. Temporarily disable call forwarding settings to troubleshoot and reduce the chances of dropped calls. You can find call forwarding options in your phone’s call settings menu or through your network provider’s settings portal. By disabling call forwarding when unnecessary, you can ensure a more direct and stable call connection, minimizing potential disruptions during important conversations.

8. Change to a Wired Connection

In scenarios where internet-based calling experiences call drops, switching from wifi calling to a wired connection, if available, can provide a more stable and reliable connection, reducing the risk of call interruptions.

Connecting your device to the internet via an Ethernet cable can offer a consistent data flow, which is particularly beneficial in areas with poor Wi-Fi signals. By utilizing a wired connection, you can enjoy clearer and more dependable voice calls, even during periods of high network usage.

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9. Reboot Your Router

For cloud-based calling systems, a simple router reboot or reset network setting can often resolve cellular network-related issues that contribute to call drops. Restarting the router clears temporary glitches and may improve call quality.

Over time, routers may encounter temporary glitches that can impact call quality. Restarting the router clears these issues and establishes a fresh connection, potentially improving the stability of your cloud-based calls. Remember to power off the router for a few seconds before turning it back on to allow it to reset properly.

You May Also Read : How To Reduce Abandoned Calls In Your Call Center ?

How to Fix Call Drops on a Cloud-Based System?

For businesses using cloud-based phone systems, addressing call drops is crucial for maintaining smooth communication with customers and clients. Here are some steps to improve call quality on cloud-based systems –

fix call drops on cloud based phone system

1. Evaluate Internet Connection

Ensure that your cloud-based calling system is supported by a stable and high-speed internet connection. Conduct a full internet speed and test to check the upload and download speeds, as a reliable internet connection is essential for seamless voice communication.

2. Optimize Network Settings

Prioritize your cloud-based calling system on the network to allocate sufficient bandwidth for voice traffic. By optimizing network settings, you can minimize the chances of call drops and maintain consistent call quality even during periods of high network usage.

3. Use Quality Hardware

Invest in high-quality hardware and compatible headsets for your cloud-based calling system. Choosing reliable equipment enhances audio clarity and reduces potential hardware-related issues that may contribute to call drops.

4. Consider QoS (Quality of Service)

Implement Quality of Service settings on your network setting to prioritize voice traffic over other data, ensuring that your cloud-based calls receive the necessary bandwidth and minimizing call drops caused by network congestion.

You May Also Like To Read: Smart Tips That Will Reduce Your Average Wait Time In Call Centers Instantly

Key Measures to Prevent Phone Calls Dropping

Measures to prevent cell phone calls from call dropping may include adopting proactive strategies to minimize the occurrence of call drops.

tips to prevent call drops

By taking these preventative actions, users can significantly reduce the likelihood of call drops and enjoy more reliable and uninterrupted cell phone conversations.

Here are some proactive measures to prevent phone calls from dropping:

1. Choose a Reliable Network Provider

Opt for a network provider known for its excellent call quality and minimal call drops. Research customer reviews and network coverage maps to select a provider with a strong track record in delivering reliable communication services.

Consider factors such as network reliability, signal strength in your area, and customer satisfaction ratings to make an informed decision. By choosing a reputable network provider, you can significantly reduce the chances of encountering call drops and enjoy reliable and uninterrupted conversations.

2. Keep Your Cell Phone Updated

Regularly update your phone’s software to the latest version provided by the manufacturer. Software updates often include bug fixes and improvements that can enhance the phone’s performance and reduce the likelihood of call drops.

Check for updates regularly by going to your phone’s settings and looking for the “Software Update” option. Staying up to date with the latest software ensures that your phone operates smoothly, providing a more stable platform for making and receiving calls.

3. Be Cautious with Call Settings

Reviewing and adjusting your cell phone’s call settings can play a crucial role in preventing call drops. Certain features, such as call forwarding or call waiting, may interfere with call stability, especially in areas with weaker signals. Disable unnecessary call settings that could potentially contribute to call drops, and ensure that your phone is optimized for the best call quality. By being cautious with call settings, you can minimize potential disruptions and enjoy more reliable phone conversations.

4. Keep Your Phone Charged

It’s essential to ensure that your phone has an adequate charge before making or receiving calls. Low battery levels can lead to unexpected call drops, which can be frustrating, especially during important conversations. Regularly charge your phone, and consider carrying a portable charger or power bank for emergencies. Keeping your phone charged ensures that you can maintain uninterrupted communication and helps prevent call drops caused by low battery levels.

Don’t Miss To Read : 15 Best Call Center Software Solutions


In conclusion, call drops can be a common but frustrating issue faced by mobile phone users and businesses alike. Weak cell signals strength, network congestion, interference, and hardware issues are some of the reasons behind call drops.

However, by following some simple steps, such as checking cell signals strength, using signal boosters, updating software, and reset network settings, you can significantly reduce call drops. Additionally, cloud-based system users should focus on a stable internet connection and quality hardware. By taking proactive measures, you can enjoy smoother and more reliable phone conversations, enhancing your overall calling experience.


1) What to do when a call drops?

When experiencing a call drop, try moving to an area with better signal strength or reconnecting the dropped call. Also, consider updating your phone’s software and avoiding call forwarding, as it may contribute to call drops.

2) Why does the call cut after 15 minutes?

Some network providers or calling systems might have a predetermined call duration limit. Check with your network, internet service provider, or system administrator for any such restrictions or reset network settings

3) How do I get rid of a 1-hour call limit?

If you encounter a 1-hour call limit, it could be due to your phone plan or network provider’s policy. Consider upgrading your plan to remove this restriction.

4) How do I set a call limit?

Setting a call limit is typically done through your phone’s settings or your network provider’s account management portal. Check the settings related to call limits or consult your service provider’s support for guidance.

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