Request a Demo

Make More Calls
Close More Deals

Trusted by thousands of leading brands

CallHippo Customer
CallHippo Customer
CallHippo Customer
CallHippo Customer
CallHippo Customer
CallHippo Customer

Create your CallHippo account


By signing up, you agree to our Terms & Privacy Policy

Thank You for Signing Up!

Check your Inbox

We’ve sent an email to
with a link to complete your account setup.
Having trouble?

Introducing CallHippo Ai Voicebot to Automate Your Business Conversations and Close More Deals. Learn More

May 14, 2024

11 Best Virtual Cloud Phone System for 2024

CallHippo Blog image

The key to success in the hectic environment of modern business is communication. The days of holding you back with tedious, traditional phone systems are long gone. With the revolutionary power of cloud phone systems, embrace the future!

Imagine this: With a  cloud telephone system, you can improve your team, engage your customers, optimize business processes, and leave yourself free to concentrate on expanding your company.

Owing to such tremendous benefits, the cloud phone service market will reach USD 52.5 billion by 2031, expanding at a CAGR of 11% during 2023-2030.

Get ready to uncover a completely new level of communication proficiency if you’re tired of dealing with the restrictions of conventional phone configurations. The top 11 cloud phone services we hand-selected will take your business communications to a new level.

Choosing the perfect cloud phone system is more than just checking off boxes; it’s about discovering a game-changing solution tailored to your unique business needs.

So, let’s get started.

11 Best Virtual Cloud Phone System For 2024

1. CallHippo

Callhippo cloud phone system provider

CallHippo is the best cloud phone system that offers organizations efficient and affordable communication options. CallHippo offers a full range of services to improve communication and boost efficiency. It is a cloud phone system for small businesses,  medium-sized companies, and even large organizations.

CallHippo is an all-in-one VoIP service provider created to improve efficiency, increase productivity, and give exceptional customer service. Companies can create a global presence and interact with clients worldwide using a virtual business phone number from various countries.

CallHippo is a cloud telephone system that delivers flexibility, scalability, and cost-effectiveness by leveraging cloud technology. It is an appealing option for companies looking to enhance their communication skills and provide exceptional client services.

Businesses can stay connected, adjust to shifting expectations, and thrive in the dynamic world of contemporary commerce using CallHippo as a communication partner.

  • Virtual local or toll-free numbers from over 50 countries
  • Easy personalization of voicemail messages and business greetings
  • No complex hardware installation or technical expertise
  • Redirect calls to any device or location with call forwarding
  • Route callers to the right department or agent using IVR
  • Record calls for compliance, training, or quality assurance
  • Gain insights into call patterns and agent performance with real-time analytics
  • Seamless integration with popular CRM and help desk tools
  • Engage callers with custom on-hold music or messages
  • Conduct virtual meetings effortlessly with a conference calling feature
  • Route calls based on any time of the day or caller’s location
  • Use automated power dialer to increase outbound call efficiency
  • Handle high call volumes efficiently with a call queuing feature
  • Monitor calls and join conversations with call barging
  • Manage incoming calls by blocking unwanted numbers or permitting access to specific contacts
  • Enable seamless transfer of ongoing calls to team members or departments using a call transfer feature
  • Set up automatic responses for missed calls or after hour inquires
  • Gauge customer emotions during interactions using smart call analytics

What People Say About Us

Jagpreet S.
It is among the best call forwarding software available. I love answering phone calls using the web dialer, the app, and when on the go using the forwarder number.

You May Also Read: 13 Best Cloud Phone Systems for UK Businesses in 2024

2. Nextiva

Nextiva is a leading cloud business phone system that serves companies of all sizes with cloud based communication solutions. Nextiva provides a wide range of services, such as business phone systems, unified communications, video conferencing, team messaging, and customer relationship management (CRM) tools, focusing on seamless communication solutions.

The platform has a solid reputation in the market with its innovative platform and dedication to ease of use, making them a popular option for companies wishing to improve their communication skills.

Businesses can make calls and video conferences using Nextiva’s internet-based service without a traditional phone system. This cloud based strategy application has many advantages for enterprises, including increased flexibility, scalability, and cost efficiency.

The collaboration and effective interactions between team members and clients are made possible by Nextiva’s cloud telephone systems, which simplify internal and external communication processes.

  • No matter where a business is located, Nextiva's VoIP solution guarantees excellent communication with remarkable call reliability and quality.
  • The user-friendly interface of Nextiva makes onboarding and adoption simple, reducing the need for in-depth training and employees' learning curve.
  • When problems or questions arise, Nextiva is known for its exceptional customer care, offering quick support and assistance.
Ellen L.
I appreciate that you can conduct business calls on the road using an app that connects to your smartphone. Setting up a non-Nextiva workplace phone from my house wasn't too difficult. I did experience a problem while attempting to set up a new user. Still, once I called support, they guided me through fixing the issue and demonstrating an alternative, preferable method of setting up my home office phone. I was overjoyed to be able to use the same extension both inside and outside of the business to reduce misunderstanding.
  • Despite Nextiva's services being feature-rich, some companies could discover that their plans are more expensive than other VoIP service providers, particularly small firms with tight budgets.
  • Long-term contracts tend to come from customers of Nextiva, which are problematic for companies looking for greater flexibility and shorter commitment times.
  • Although Nextiva integrates with several third-party initiatives, the procedure is often complicated and requires additional configuration and technical expertise.
Mike W.
The Enterprise license's analytics are horrible. Accurate data is impossible to obtain to make wise business judgments. The Excel spreadsheet provided to you when you export a Call Log contains literally 1300 lines of data for only 150 calls. The Dashboard displays 1300 calls instead of 150 because all 1300 lines roll into it.

3. Vonage

Vonage is a leading cloud phone service providing various communication options for people and organizations. Vonage offers its customers the ability to conduct virtual meetings, send messages, and make voice and video calls over the Internet, focusing on Voice over Internet Protocol (VoIP) technology. It is a popular option for companies looking for reliable and affordable communication solutions due to its user-friendly platform, worldwide reach, and innovative capabilities.

Vonage is a unified communications platform that offers several features like call forwarding, voicemail, virtual receptionists, and conference calling. With modern instruments, this cloud telephone system enables organizations to improve consumer relations and streamline their communication operations.

Vonage is a popular choice for virtual cloud phone systems for individuals looking for reliable and modern communication solutions. Its services are intended to increase efficiency in communication, promote international collaboration, and offer an alternative to conventional phone systems.

  • Businesses can significantly reduce their phone expenses, especially for international calls, using internet connections for voice calls, making it a cost-effective option.
  • Vonage's vast network coverage enables companies to interact with customers and partners anywhere in the world without being limited by conventional phone systems, facilitating easy international collaboration.
  • Businesses can change their communication demands as they expand with Vonage's scalable plans. Vonage can easily handle your needs, regardless of how big or small your business is.
Danny D
With the support of Vonage's VOIP numbers, my company's sales staff can easily reach out to several businesses. Due to their admin rights and dashboards, I can simply build a team, give my team extensions, assign numbers, and view their call logs and analytics.
  • Vonage depends on an internet connection; therefore, when there is an outage or a time when the bandwidth is insufficient, call quality may degrade, possibly disrupting communication.
  • Unlike traditional landline phones, Vonage's 911 service may not function correctly during emergencies, as it relies on users updating their physical location details manually.
  • VoIP services like Vonage may sometimes experience latency or delays in voice transmission, leading to miscommunications or frustration during important calls.
Shelly N.
We lost the ability to communicate with a live person for assistance, inquiries, problems, or anything else. All of it was driven by self-help techniques found on their website. We started experiencing poor call quality and numerous dropped calls each day. Our IT specialist checked the cables, internet, etc. Nothing was wrong on our end, yet Vonage refused to acknowledge the problem or take action to fix it. It ultimately led us to look for another VOIP service.

4. RingCentral

 RingCentral is a leading cloud business phone system for communication and collaboration that provides a full range of capabilities for companies of all kinds. It allows teams to connect, communicate, and cooperate without hindrance, regardless of location, due to its comprehensive features.

RingCentral is a useful tool for businesses looking for a unified communication system because it offers an integrated solution for audio, video conferencing, team messaging, and online meetings.

RingCentral offers features like voice calls, video conferencing, group messaging, and online meetings. These functions are available via desktop and mobile applications, enabling mobile connectivity for workers, remote work support, and distributed team collaboration.

RingCentral is a cloud telephone system that lowers maintenance expenses and offers hassle-free updates and upgrades by doing away with complicated on-premises gear. However, it does depend on stable internet connectivity for optimal performance.

  • RingCentral is very scalable and can meet the needs of different-sized businesses. You can expand or reduce your communication needs with its customizable plans and pricing, regardless of how big or small your business is.
  • Employees can stay connected on the go using RingCentral's mobile apps and web-based access. The flexibility fosters modern workplaces by enabling distributed and remote teams to collaborate efficiently.
  • RingCentral prides itself on having an efficient infrastructure and excellent uptime rates. Ensuring that your communication lines are always functional, this reliability helps to reduce downtime and potential business disruptions.
Jeff S.
As frictionless as you might reasonably hope when switching a firm from one system to another, our deployment went well. The project management team at RingCentral was a big assistance to us and made sure our move went well. They owned a few porting-related issues outside their direct control and saw they were fixed. We had everyday phone problems with our old supplier before the relocation, but now our communications system just works as it should. When we have a problem or query, we have always found their customer service personnel to be great at responding quickly.
  • Transitioning to a cloud based communication system like RingCentral may require time and effort for employees to adapt to the new interface and features. During the early phases, this learning curve could temporarily influence production.
  • Some users occasionally voiced discontent with RingCentral's customer care, claiming delays in problem resolution or issues contacting a support agent.
  • Despite RingCentral's excellent value for its capabilities, some companies may find it more expensive than conventional phone systems. The total cost of ownership, which considers extra hardware and premium features, can need an extensive investment.
Stephanie Y.
Customer support was terrible. A request had to be made, and you had to wait for a callback from someone in a different time zone. If you missed the call, only that agent would call you back if you did. I had a multi-week ordeal trying to obtain a response when I canceled and wanted to port my numbers. My contract specified I could cancel in writing, but my representative insisted I speak to the "cancellations team" over the phone.

5. Dialpad

Dialpad is a flexible cloud phone system that provides a uniform answer for companies of all sizes. For contemporary enterprises looking for smooth and effective communication, it blends various communication methods, including audio, video, messaging, and team collaboration features.

Users enjoy a streamlined communication experience with Dialpad with its user-friendly UI and cutting-edge AI-powered capabilities, which promote increased productivity and teamwork.

The cloud telephone system’s advanced capabilities are intended to improve efficiency within organizations by streamlining communication. Real-time transcription and audio analytics are powered by artificial intelligence (AI), allowing users to get insightful information from conversations and improve call quality.

The user-friendly Dialpad interface guarantees a simple onboarding process for new users, enabling them to immediately become accustomed to the platform without additional training.

  • Dialpad's user interface is clear and simple, making it easy for new users to start. Teams can immediately embrace the platform's simple layout without needing in-depth training.
  • Dialpad substantially improves user experience by utilizing artificial intelligence. Call quality is improved with features like real-time transcription and audio analytics, making extracting useful details from conversations easier.
  • Dialpad supports companies of all sizes, whether new companies or established enterprises. It is a future-proof investment because of its scalability, which enables businesses to extend their communication capabilities as their needs change.
John S.
The Dialpad Ai has one of the most user-friendly interfaces among its competitors. It enables us to communicate with our clients without line breaks or delays. Dialpad's Voice Intelligence (VI), which automatically transcripts and interprets calls, is its most notable feature.
  • Dialpad's use on the internet limits users' access to communication capabilities when they are offline. In the event of internet failures, this restriction can reduce productivity.
  • Despite emphasizing seamless integration, Dialpad may require technical knowledge to set up and configure the platform to function best with existing systems. It presents a hurdle for people who are new to the technology.
  • Due to Dialpad's reliance on the internet, access to communication features when using it offline is limited. In an internet outage, this restriction might make work less efficient.
Garrett O.
We are being charged more than twice as much as we require. We are paying more than ten times what was originally agreed upon in the contract. When they claimed they would reduce the number of users to the actual number we have, they lied to us. They verbally promised to level out our account to the proper pricing tier/number of users, but they continuously raised our price. Then they disappear and hand you off to someone else.

6. Ooma

Ooma is a cloud phone system offering features and reasonably priced phone options for businesses. Focused on providing high-quality voice calls via the Internet, Ooma offers a cost-effective alternative to traditional landline services. 

Their solution does not require a separate phone line because it uses modern technology to transmit calls utilizing your existing internet connection. Ooma provides a variety of devices and subscriptions to accommodate the demands of single people, families, and small to medium-sized businesses.

The cloud business phone system offers remarkable features that improve calling quality overall. These consist of voicemail, caller ID, call waiting, call forwarding, and more. Users can extend the Ooma service to their cell phones with the mobile app integration, which enables them to stay connected while on the go. The seamless integration allows users to easily manage conversations and stay reachable even when not using their primary phone.

  • VoIP service from Ooma tends to be far less expensive than traditional phone lines. They can significantly lower their communication costs by providing consumers with cost-effective monthly plans and free calls within the United States.
  • With the Ooma device and a reliable internet connection, Ooma is very easy to set up. Users don't need a lot of technical expertise and can do it themselves.
  • Ooma is appropriate for individuals and businesses because it offers scalable options. As users' needs for communication increase, they can simply add more lines and features.
Dallas O.
Ooma Office was recommended to us by our IT Support Team. They had recently made the switch themselves and were 100% satisfied. So we like that our support team is not only familiar with the soft and hardware but also approves. The amazing and intuitive dashboard is the next benefit of utilizing Ooma Office! We are grateful to have a platform that allows us to make free, instantaneous, customized modifications as often as we want.
  • Ooma's VoIP service cannot function during power outages because it depends on a power source. In contrast to conventional landlines, which frequently continue to function during blackouts, this could be problematic in an emergency.
  • Users still have to consider the upfront cost of the Ooma device even though it is a one-time payment. Furthermore, premium accessories and features could cost more.
  • Ooma offers 911 service, but depending on an internet connection, it may not be as dependable as traditional landline 911 service. Users in areas with unstable internet connectivity may find this concerning.
William R.
Customer support doesn't exist. When faced with a difficult situation, high management would say anything and then forget what they said. They do not offer reliable information in their assistance. Told that phones could be relocated; all they needed to do was delete them from the OMA account. Then, they said, "No, you cannot move the phones." Opt for Ooma if you want to be frustrated!

7. Grasshopper

Grasshopper is a cloud phone service that is easy to use and reliable. It is a cloud phone system for small businesses and medium-sized organizations. It helps organizations project a professional image and expedite their communication procedures by providing a virtual phone number and a range of communication options. Businesses can use Grasshopper to handle calls, messages, and faxes from any location, which makes it the perfect option for mobile and remote staff.

Grasshopper excels with call forwarding, voicemail transcription, and personalized greetings. These features give off a professional and customer-focused image, which aids in organizations gaining the confidence and trust of their target audience.

Beyond just providing companies with basic communication functions, Grasshopper also gives them access to robust call management solutions. While call screening helps weed out unwanted calls, call routing guarantees that inbound calls reach the appropriate person or department.

  • Grasshopper facilitates seamless communication while on the go, enabling users to make and receive calls from any internet-connected device. This flexibility is perfect for companies with remote employees or people who need to stay in touch while traveling.
  • Even for people without technical experience, setting up Grasshopper is simple. Employee call and message management is made simple by its user-friendly controls and straightforward layout.
  • With Grasshopper, small businesses can do away with their traditional phone system and save money on maintenance and hardware. Because of its reasonable pricing options, businesses may pay for just the features they require.
Verified User in Wholesale
Good UI with multiple lines, texting, calling, voicemail, and rapid response capabilities. Fast help bot as well, in case you need it. Additionally, the mobile app is a plus!
  • Grasshopper is a great option for small and medium-sized firms, but it might not be appropriate for larger companies requiring much communication. Businesses that want to expand may need to upgrade to a more complex phone system.
  • Although Grasshopper can do number porting, not all phone numbers or locations may be supported. Businesses that want to maintain their phone numbers can find this restriction challenging.
  • Grasshopper's international calling prices can prove more expensive than professional international VoIP providers. Businesses that communicate internationally regularly need to take these costs into account.
The Inbox has VERY low accuracy. Their tech support has informed me that the software will automatically log out after a period of inactivity. The user is not given any indication, which is the issue. Upon reopening the program, multiple voicemails appear in the Inbox, but not all are there! My users find this to be perplexing. Every other app I own updates the Inbox automatically when it opens or is refreshed. Not so for Grasshopper. I dislike this feature so much! I might find another service.

8. 8X8

8×8 is among the best cloud phone services streamlining business operations. With its complex functions and intuitive design, businesses can improve efficiency, teamwork, and client interaction with this virtual phone system. The 8×8 system uses cloud technologies to provide seamless connectivity across several devices, allowing teams to remain connected and productive no matter where they are.

Security is paramount, and 8×8 employs strong encryption techniques to protect confidential information. To be extra safe, some companies might still be reluctant to commit some sensitive data to a cloud-based platform and would rather keep it on-site.

The cloud telephone system boasts a large feature set. It includes features like voicemail-to-email, call recording, interactive voice response (IVR), smart call routing, and standard call management. Furthermore, data administration is made easier, and workflows are streamlined with an easy interface with well-known business applications like CRM software.

  • The cloud-based approach eliminates the need for expensive on-premise hardware, reducing upfront costs and maintenance expenses. Additionally, it offers affordable international calling rates, resulting in significant cost savings for businesses.
  • Companies can expand the 8x8 Cloud Phone System to meet their requirements. The platform is perfect for organizations of all sizes since it simplifies adding or removing members, whether the company is growing or shrinking. Additionally, the user-friendly setup guarantees low downtime and speedy implementation.
  • The 8x8 system guarantees data security and privacy with redundant data centers and advanced encryption. Businesses can rely on reliable service and ongoing communication with its 99.99% uptime guarantee.
Alexsandra B.
It's incredibly user-friendly and allows you to call anyone anywhere in the world without considering the boundaries of other countries or continents.
  • The more complex capabilities may necessitate training or some time to become fully skilled, which could result in a brief decline in productivity even though the basic functions are obvious.
  • The system can integrate with several well-known business applications, but it can take longer to ensure a smooth interface with some less well-known or industry-specific programs.
  • Although 8x8 offers a variety of features, some businesses with highly specific communication needs find limitations in customization options to tailor the system precisely to their requirements.
Bob M.
Nearly everything! They have ridiculously high prices and a terrible administrative interface. Since their tech assistance was outsourced to India, they have experienced increased problems and the need for frequent encounters to resolve issues.

9. Aircall

Aircall is a virtual cloud phone system and call center software that improves client interactions and streamlines communication. Aircall’s complex features and easy-to-use interface help businesses handle phone calls more effectively, foster teamwork, and provide better customer service.

With the growing popularity of remote work, Aircall is a great tool for distributed teams. Staff members can place and take calls from any location with an internet connection with the cloud-based architecture of the company. It allows businesses to collaborate and communicate continuously, guaranteeing a smooth workflow across geographical boundaries.

Aircall’s feature-rich technology goes above and beyond its simplicity of use and remote capabilities. Call whispering, and coaching features help businesses enhance agent performance, optimize call routing, and obtain insightful information from thorough call statistics. Teams can examine messages more quickly due to the voicemail transcription tool, which significantly simplifies operations.

  • Easy access to client data during contacts and increased productivity is achieved through Aircall's seamless integration with popular helpdesk tools, customer relationship management (CRM) platforms, and other business applications.
  • Aircall's cloud phone service configuration enables remote teams to manage calls from anywhere. It is especially helpful in today's dynamic work environment, enabling teams to communicate seamlessly.
  • Through features like call recording and monitoring, call queuing, and interactive voice response (IVR) menus, Aircall enables companies to provide excellent client experiences by facilitating faster issue resolution and personalized interactions.
Christian Nico M.
Using Aircall is quite simple. It requires configuration just once. One thing I like about Aircall is how simple it is to troubleshoot audio difficulties, and it loads quickly. It was very tiring the one time I used a softphone that took thirty minutes to load. I appreciate how easy it is to use the buttons. It is user-friendly. This works best for me, and there aren't too many buttons.
  • One cannot use Aircall or place or receive calls without a reliable internet connection. This restriction may present difficulties for companies that operate in isolated or rural areas with poor internet access.
  • Despite having an intuitive UI, the software has a learning curve for certain users—especially the less tech-savvy ones.
  • Although Aircall's integrations improve its performance, companies that depend significantly on specialized or niche software can encounter incompatibilities that cause delays to operations.
Verified User in Automotive
The user interface lacks user-friendliness. Without recording and then uploading, I cannot create a personalized voicemail (which I must give to my manager to upload). The main problem with the product is that the person on the other end of the queue usually can hardly hear me. So, to complete the call, I give them a call on my cell phone number. Furthermore, as far as we know, no call queue function is accessible for incoming calls. Though I'm sure there are more, this is the shortlist.

10. GoTo

GoTo is a cloud business phone system that is a versatile and innovative way to improve teamwork and expedite business operations. GoTo meets the needs of contemporary enterprises with a plethora of features and benefits by utilizing the power of cloud technology. 

GoTo’s simple layout and user-friendly interface are among its most enticing features. To provide employees with a smooth user experience, the system requires little training to immediately become accustomed to the platform. Because of its simplified usability, which maximizes efficiency and reduces learning curves, organizations may benefit from the system immediately.

Through the use of the cloud telephone concept, GoTo provides companies with worldwide reach. Accessing data and applications from any internet-connected device proves invaluable, especially when dealing with stakeholders and employees that are spread across different areas. This feature makes remote work more feasible and easier to collaborate in real-time with partners and clients worldwide, eventually boosting output and expanding the company.

  • GoTo offers instant access to shared documents, files, and applications, enabling smooth communication between teams, departments, and distant workers. It boosts output generally and creates a more healthy workplace.
  • GoTo prioritizes data security, protecting sensitive data with advanced encryption techniques and frequent security updates. Strong access restrictions and multi-factor authentication also defend against unwanted access.
  • GoTo is a cloud business phone system that automatically manages maintenance and software updates. By doing this, regular tasks are relieved from IT workers, freeing them up to concentrate on more strategic projects.
Ariella N.
I truly like how simple it is to initiate communication with a GOTO meeting. The clear structure and simple setup make it easy to connect with other participants. I don't have any issues joining the conversation or presentation because I can access the meeting straight from my calendar, which saves me time before each meeting. Presenters and attendees can interact successfully without the technological difficulties sometimes related to online platforms, enabling continuous cooperation throughout the conference.
  • GoTo and other cloud-based solutions can reduce hardware costs but may come with recurring subscription fees that add up over time. Businesses should consider the system's long-term financial implications when making a system commitment.
  • Even with a strong infrastructure, cloud systems can go offline for maintenance or technical problems. Events like this could stop operations and cause productivity loss.
  • It's possible that on-premises solutions offer more customization options than GoTo's standardized cloud environment. Businesses with specialized requirements or unique operations can find this limitation difficult to manage.
Chuck W.
The ability to share screens needs to be enhanced. If your screen-sharing settings are not pre-configured, you will lose the faces of the people you are presenting to when you hit the share button. When they do appear, it is difficult to notice and engage with them because they are in a sidebar. I have occasionally become somewhat sidetracked during presentations as a result of this.

11. Avaya

Avaya is a virtual cloud phone system revolutionizing business communication. Avaya facilitates smooth collaboration, increased efficiency, and optimized operations using cloud technologies. This innovative system offers a full range of communication capabilities, accessible from any device, anywhere, at any time, including phone, video, text, and conferencing. 

The cloud phone system for small businesses meets the needs of modern organizations, enabling them to remain flexible and connected in a constantly changing digital environment.

The exceptional scalability and flexibility of Avaya’s cloud phone service is one of its primary benefits. It doesn’t matter if a business grows quickly or suddenly contracts—the system can easily adapt to meet those needs. Because of its scalability, firms can react swiftly to market demands without being constrained by hardware capacity issues.

Due to the automatic updates and preventive maintenance made possible by the cloud-based infrastructure, the system always operates on the most recent version with the most recent security features.

  • Businesses can easily scale their communication infrastructure with Avaya's cloud telephone technology. The system adjusts to your organization's growth or expansion, saving you money on new hardware purchases and significant overhauls.
  • Employee productivity rises when they can use communication tools from any internet-connected device due to Avaya's cloud infrastructure, which encourages remote work. The mobility makes it possible for team members who are geographically separated to collaborate seamlessly.
  • Your communication tools are always safe and up to date since Avaya takes care of system maintenance and updates. This easy method ensures peak performance while saving valuable IT resources.
Naveen G.
The Avaya experience platform is a competitive tool that facilitates communication between clients, customers, and staff to improve outcomes and reach. Its many qualities offer a great environment for a firm to expand in the desired manner. Here, we have a single solution to handle both customers and staff.
  • Even with their best efforts, virtual cloud phone systems can have sporadic failures. Businesses may see communication hiccups during service outages until the problem is fixed.
  • Cloud telephone systems provide a basic feature set that can't perfectly match specific business needs. Options for customization could be more constrained than with on-premises systems.
  • During migration, switching from an old communication system to Avaya's cloud phone system may provide challenges. It takes careful preparation and synchronization to reduce interruptions during the shift.
Verified User in Higher Education
The inconsistency of the program and the fact that it crashes a lot and requires that I log out and restart.


Making the best cloud phone system for your company is a crucial choice that can greatly impact how effectively and productively you communicate within your team. Each platform shows its distinct strengths and features following an extensive evaluation of today’s top five cloud phone systems.

CallHippo is the best cloud phone system appropriate for small and medium-sized organizations. CallHippo enables companies to create a professional and scalable communication network due to its user-friendly interface and a broad range of cloud phone system features, including virtual numbers, call analytics, and interfaces with popular CRM platforms.

With a scalable and adaptable phone system ideal for expanding organizations and remote workers, Nextiva is a top competitor. Advanced features like call routing and smartphone integration make it easy to communicate from any location.

Vonage is also great for companies with global clients or distributed teams. The international calling and multi-location support options guarantee effective cloud communication across borders.

With its strong and user-friendly design, RingCentral is a great choice for companies seeking a complete communication service. Its seamless messaging, collaboration, voice, and video integration promote streamlined operations and effective team interactions.

Another excellent option that serves companies of all sizes, from startups to enterprises, is Dialpad. Real-time transcription and speech analytics are only two of its AI-powered capabilities that guarantee seamless call handling and improve team communication.

Adopting a reliable cloud phone system is essential for maintaining a competitive edge and maximizing efficiency. The correct cloud phone system may revolutionize your communication infrastructure and propel success for any company, whether a start-up, growing company, or established business.

Cloud Phone System FAQs

What advantages do cloud phone services offer?

Cost-effectiveness, scalability, flexibility, ease of setup and management, seamless interaction with other cloud services, remote accessibility, and automated upgrades are just a few benefits of a cloud based phone system.

How does a cloud phone system function?

A cloud phone, commonly called a virtual phone system, uses cloud computing. Traditional phone lines are not required because it uses the internet to handle and route calls, messages, and other communications. The system offers adaptability, scalability, and accessibility from anywhere by storing data and managing tasks on distant servers.

Can I use a cloud phone with my mobile phone?

Yes, you can use a mobile phone with a cloud phone service. You can place and receive calls using cloud phone systems, which offers flexibility and cost savings. You can easily access the service on your mobile device and utilize its capabilities by downloading the cloud phone app.

What is the cost of a cloud phone system?

A cloud phone system’s cost varies according to its supplier, its features, and the number of users. Basic subscriptions typically cost between $10 and $20 per user per month; however, more comprehensive packages with sophisticated features might cost between $20 and $50 per person.

What is the difference between PBX and cloud hosted phone system?

Private Branch Exchange, or PBX, is an in-house phone system that uses actual hardware to manage and route calls within a company. On the other hand, a cloud-hosted phone system uses virtual servers to handle calls and works over the internet, providing additional flexibility, scalability, and accessibility from anywhere.


Read The Most Well Researched & Insightful Articles From CallHippo Team

Share This