The key to success in the hectic environment of modern business is communication. The days of holding you back with tedious, traditional phone systems are long gone. With the revolutionary power of cloud phone systems, embrace the future!
Imagine this: With a cloud telephone system, you can improve your team, engage your customers, optimize business processes, and leave yourself free to concentrate on expanding your company.
Owing to such tremendous benefits, the cloud phone service market will reach USD 52.5 billion by 2031, expanding at a CAGR of 11% during 2023-2030.
Get ready to uncover a completely new level of communication proficiency if you’re tired of dealing with the restrictions of conventional phone configurations. The top 11 cloud phone systems we hand-selected will take your business communications to a new level.
Choosing the perfect cloud phone system is more than just checking off boxes; it’s about discovering a game-changing solution tailored to your unique business needs.
So, let’s get started.
11 Best Cloud Phone System For 2023
1. CallHippo
CallHippo is the best cloud phone system that offers organizations efficient and affordable communication options. CallHippo offers a full range of services to improve communication and boost efficiency. It is a cloud phone system for small businesses, medium-sized companies, and even large organizations.
CallHippo is an all-in-one VoIP service provider created to improve efficiency, increase productivity, and give exceptional customer service. Companies can create a global presence and interact with clients worldwide using a virtual business phone number from various countries.
CallHippo is a cloud telephone system that delivers flexibility, scalability, and cost-effectiveness by leveraging cloud technology. It is an appealing option for companies looking to enhance their communication skills and provide exceptional client services.
Businesses can stay connected, adjust to shifting expectations, and thrive in the dynamic world of contemporary commerce using CallHippo as a communication partner.
- Virtual local or toll-free numbers from over 50 countries
- Easy personalization of voicemail messages and business greetings
- No complex hardware installation or technical expertise
- Redirect calls to any device or location with call forwarding
- Route callers to the right department or agent using IVR
- Record calls for compliance, training, or quality assurance
- Gain insights into call patterns and agent performance with real-time analytics
- Seamless integration with popular CRM and help desk tools
- Engage callers with custom on-hold music or messages
- Conduct virtual meetings effortlessly with a conference calling feature
- Route calls based on any time of the day or caller’s location
- Use automated power dialer to increase outbound call efficiency
- Handle high call volumes efficiently with a call queuing feature
- Monitor calls and join conversations with call barging
- Manage incoming calls by blocking unwanted numbers or permitting access to specific contacts
- Enable seamless transfer of ongoing calls to team members or departments using a call transfer feature
- Set up automatic responses for missed calls or after hour inquires
- Gauge customer emotions during interactions using smart call analytics
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2. Nextiva
Nextiva is a leading cloud business phone system that serves companies of all sizes with cloud based communication solutions. Nextiva provides a wide range of services, such as business phone systems, unified communications, video conferencing, team messaging, and customer relationship management (CRM) tools, focusing on seamless communication solutions.
The platform has a solid reputation in the market with its innovative platform and dedication to ease of use, making them a popular option for companies wishing to improve their communication skills.
Businesses can make calls and video conferences using Nextiva’s internet-based service without a traditional phone system. This cloud based strategy application has many advantages for enterprises, including increased flexibility, scalability, and cost efficiency.
The collaboration and effective interactions between team members and clients are made possible by Nextiva’s cloud telephone systems, which simplify internal and external communication processes.
- No matter where a business is located, Nextiva's VoIP solution guarantees excellent communication with remarkable call reliability and quality.
- The user-friendly interface of Nextiva makes onboarding and adoption simple, reducing the need for in-depth training and employees' learning curve.
- When problems or questions arise, Nextiva is known for its exceptional customer care, offering quick support and assistance.
- Despite Nextiva's services being feature-rich, some companies could discover that their plans are more expensive than other VoIP service providers, particularly small firms with tight budgets.
- Long-term contracts tend to come from customers of Nextiva, which are problematic for companies looking for greater flexibility and shorter commitment times.
- Although Nextiva integrates with several third-party initiatives, the procedure is often complicated and requires additional configuration and technical expertise.
3. Vonage
Vonage is a leading cloud phone service providing various communication options for people and organizations. Vonage offers its customers the ability to conduct virtual meetings, send messages, and make voice and video calls over the Internet, focusing on Voice over Internet Protocol (VoIP) technology. It is a popular option for companies looking for reliable and affordable communication solutions due to its user-friendly platform, worldwide reach, and innovative capabilities.
Vonage is a unified communications platform that offers several features like call forwarding, voicemail, virtual receptionists, and conference calling. With modern instruments, this cloud telephone system enables organizations to improve consumer relations and streamline their communication operations.
Vonage is a popular choice for virtual cloud phone systems for individuals looking for reliable and modern communication solutions. Its services are intended to increase efficiency in communication, promote international collaboration, and offer an alternative to conventional phone systems.
- Businesses can significantly reduce their phone expenses, especially for international calls, using internet connections for voice calls, making it a cost-effective option.
- Vonage's vast network coverage enables companies to interact with customers and partners anywhere in the world without being limited by conventional phone systems, facilitating easy international collaboration.
- Businesses can change their communication demands as they expand with Vonage's scalable plans. Vonage can easily handle your needs, regardless of how big or small your business is.
- Vonage depends on an internet connection; therefore, when there is an outage or a time when the bandwidth is insufficient, call quality may degrade, possibly disrupting communication.
- Unlike traditional landline phones, Vonage's 911 service may not function correctly during emergencies, as it relies on users updating their physical location details manually.
- VoIP services like Vonage may sometimes experience latency or delays in voice transmission, leading to miscommunications or frustration during important calls.
4. RingCentral
RingCentral is a leading cloud business phone system for communication and collaboration that provides a full range of capabilities for companies of all kinds. It allows teams to connect, communicate, and cooperate without hindrance, regardless of location, due to its comprehensive features.
RingCentral is a useful tool for businesses looking for a unified communication system because it offers an integrated solution for audio, video conferencing, team messaging, and online meetings.
RingCentral offers features like voice calls, video conferencing, group messaging, and online meetings. These functions are available via desktop and mobile applications, enabling mobile connectivity for workers, remote work support, and distributed team collaboration.
RingCentral is a cloud telephone system that lowers maintenance expenses and offers hassle-free updates and upgrades by doing away with complicated on-premises gear. However, it does depend on stable internet connectivity for optimal performance.
- RingCentral is very scalable and can meet the needs of different-sized businesses. You can expand or reduce your communication needs with its customizable plans and pricing, regardless of how big or small your business is.
- Employees can stay connected on the go using RingCentral's mobile apps and web-based access. The flexibility fosters modern workplaces by enabling distributed and remote teams to collaborate efficiently.
- RingCentral prides itself on having an efficient infrastructure and excellent uptime rates. Ensuring that your communication lines are always functional, this reliability helps to reduce downtime and potential business disruptions.
- Transitioning to a cloud based communication system like RingCentral may require time and effort for employees to adapt to the new interface and features. During the early phases, this learning curve could temporarily influence production.
- Some users occasionally voiced discontent with RingCentral's customer care, claiming delays in problem resolution or issues contacting a support agent.
- Despite RingCentral's excellent value for its capabilities, some companies may find it more expensive than conventional phone systems. The total cost of ownership, which considers extra hardware and premium features, can need an extensive investment.
5. Dialpad
Dialpad is a flexible cloud phone system that provides a uniform answer for companies of all sizes. For contemporary enterprises looking for smooth and effective communication, it blends various communication methods, including audio, video, messaging, and team collaboration features.
Users enjoy a streamlined communication experience with Dialpad with its user-friendly UI and cutting-edge AI-powered capabilities, which promote increased productivity and teamwork.
The cloud telephone system’s advanced capabilities are intended to improve efficiency within organizations by streamlining communication. Real-time transcription and audio analytics are powered by artificial intelligence (AI), allowing users to get insightful information from conversations and improve call quality.
The user-friendly Dialpad interface guarantees a simple onboarding process for new users, enabling them to immediately become accustomed to the platform without additional training.
- Dialpad's user interface is clear and simple, making it easy for new users to start. Teams can immediately embrace the platform's simple layout without needing in-depth training.
- Dialpad substantially improves user experience by utilizing artificial intelligence. Call quality is improved with features like real-time transcription and audio analytics, making extracting useful details from conversations easier.
- Dialpad supports companies of all sizes, whether new companies or established enterprises. It is a future-proof investment because of its scalability, which enables businesses to extend their communication capabilities as their needs change.
- Dialpad's use on the internet limits users' access to communication capabilities when they are offline. In the event of internet failures, this restriction can reduce productivity.
- Despite emphasizing seamless integration, Dialpad may require technical knowledge to set up and configure the platform to function best with existing systems. It presents a hurdle for people who are new to the technology.
- Due to Dialpad's reliance on the internet, access to communication features when using it offline is limited. In an internet outage, this restriction might make work less efficient.
6. Ooma
Ooma is a cloud phone system offering features and reasonably priced phone options for businesses. Focused on providing high-quality voice calls via the Internet, Ooma offers a cost-effective alternative to traditional landline services.
Their solution does not require a separate phone line because it uses modern technology to transmit calls utilizing your existing internet connection. Ooma provides a variety of devices and subscriptions to accommodate the demands of single people, families, and small to medium-sized businesses.
The cloud business phone system offers remarkable features that improve calling quality overall. These consist of voicemail, caller ID, call waiting, call forwarding, and more. Users can extend the Ooma service to their cell phones with the mobile app integration, which enables them to stay connected while on the go. The seamless integration allows users to easily manage conversations and stay reachable even when not using their primary phone.
- VoIP service from Ooma tends to be far less expensive than traditional phone lines. They can significantly lower their communication costs by providing consumers with cost-effective monthly plans and free calls within the United States.
- With the Ooma device and a reliable internet connection, Ooma is very easy to set up. Users don't need a lot of technical expertise and can do it themselves.
- Ooma is appropriate for individuals and businesses because it offers scalable options. As users' needs for communication increase, they can simply add more lines and features.
- Ooma's VoIP service cannot function during power outages because it depends on a power source. In contrast to conventional landlines, which frequently continue to function during blackouts, this could be problematic in an emergency.
- Users still have to consider the upfront cost of the Ooma device even though it is a one-time payment. Furthermore, premium accessories and features could cost more.
- Ooma offers 911 service, but depending on an internet connection, it may not be as dependable as traditional landline 911 service. Users in areas with unstable internet connectivity may find this concerning.
7. Grasshopper
Grasshopper is a cloud phone service that is easy to use and reliable. It is a cloud phone system for small businesses and medium-sized organizations. It helps organizations project a professional image and expedite their communication procedures by providing a virtual phone number and a range of communication options. Businesses can use Grasshopper to handle calls, messages, and faxes from any location, which makes it the perfect option for mobile and remote staff.
Grasshopper excels with call forwarding, voicemail transcription, and personalized greetings. These features give off a professional and customer-focused image, which aids in organizations gaining the confidence and trust of their target audience.
Beyond just providing companies with basic communication functions, Grasshopper also gives them access to robust call management solutions. While call screening helps weed out unwanted calls, call routing guarantees that inbound calls reach the appropriate person or department.
- Grasshopper facilitates seamless communication while on the go, enabling users to make and receive calls from any internet-connected device. This flexibility is perfect for companies with remote employees or people who need to stay in touch while traveling.
- Even for people without technical experience, setting up Grasshopper is simple. Employee call and message management is made simple by its user-friendly controls and straightforward layout.
- With Grasshopper, small businesses can do away with their traditional phone system and save money on maintenance and hardware. Because of its reasonable pricing options, businesses may pay for just the features they require.
- Grasshopper is a great option for small and medium-sized firms, but it might not be appropriate for larger companies requiring much communication. Businesses that want to expand may need to upgrade to a more complex phone system.
- Although Grasshopper can do number porting, not all phone numbers or locations may be supported. Businesses that want to maintain their phone numbers can find this restriction challenging.
- Grasshopper's international calling prices can prove more expensive than professional international VoIP providers. Businesses that communicate internationally regularly need to take these costs into account.
8. 8X8
8×8 is among the best cloud phone systems streamlining business operations. With its complex functions and intuitive design, businesses can improve efficiency, teamwork, and client interaction with this virtual phone system. The 8×8 system uses cloud technologies to provide seamless connectivity across several devices, allowing teams to remain connected and productive no matter where they are.
Security is paramount, and 8×8 employs strong encryption techniques to protect confidential information. To be extra safe, some companies might still be reluctant to commit some sensitive data to a cloud-based platform and would rather keep it on-site.
The cloud telephone system boasts a large feature set. It includes features like voicemail-to-email, call recording, interactive voice response (IVR), smart call routing, and standard call management. Furthermore, data administration is made easier, and workflows are streamlined with an easy interface with well-known business applications like CRM software.
- The cloud-based approach eliminates the need for expensive on-premise hardware, reducing upfront costs and maintenance expenses. Additionally, it offers affordable international calling rates, resulting in significant cost savings for businesses.
- Companies can expand the 8x8 Cloud Phone System to meet their requirements. The platform is perfect for organizations of all sizes since it simplifies adding or removing members, whether the company is growing or shrinking. Additionally, the user-friendly setup guarantees low downtime and speedy implementation.
- The 8x8 system guarantees data security and privacy with redundant data centers and advanced encryption. Businesses can rely on reliable service and ongoing communication with its 99.99% uptime guarantee.
- The more complex capabilities may necessitate training or some time to become fully skilled, which could result in a brief decline in productivity even though the basic functions are obvious.
- The system can integrate with several well-known business applications, but it can take longer to ensure a smooth interface with some less well-known or industry-specific programs.
- Although 8x8 offers a variety of features, some businesses with highly specific communication needs find limitations in customization options to tailor the system precisely to their requirements.
9. Aircall
Aircall is a virtual cloud phone system and call center software that improves client interactions and streamlines communication. Aircall’s complex features and easy-to-use interface help businesses handle phone calls more effectively, foster teamwork, and provide better customer service.
With the growing popularity of remote work, Aircall is a great tool for distributed teams. Staff members can place and take calls from any location with an internet connection with the cloud-based architecture of the company. It allows businesses to collaborate and communicate continuously, guaranteeing a smooth workflow across geographical boundaries.
Aircall’s feature-rich technology goes above and beyond its simplicity of use and remote capabilities. Call whispering, and coaching features help businesses enhance agent performance, optimize call routing, and obtain insightful information from thorough call statistics. Teams can examine messages more quickly due to the voicemail transcription tool, which significantly simplifies operations.
- Easy access to client data during contacts and increased productivity is achieved through Aircall's seamless integration with popular helpdesk tools, customer relationship management (CRM) platforms, and other business applications.
- Aircall's cloud phone service configuration enables remote teams to manage calls from anywhere. It is especially helpful in today's dynamic work environment, enabling teams to communicate seamlessly.
- Through features like call recording and monitoring, call queuing, and interactive voice response (IVR) menus, Aircall enables companies to provide excellent client experiences by facilitating faster issue resolution and personalized interactions.
- One cannot use Aircall or place or receive calls without a reliable internet connection. This restriction may present difficulties for companies that operate in isolated or rural areas with poor internet access.
- Despite having an intuitive UI, the software has a learning curve for certain users—especially the less tech-savvy ones.
- Although Aircall's integrations improve its performance, companies that depend significantly on specialized or niche software can encounter incompatibilities that cause delays to operations.
10. GoTo
GoTo is a cloud business phone system that is a versatile and innovative way to improve teamwork and expedite business operations. GoTo meets the needs of contemporary enterprises with a plethora of features and benefits by utilizing the power of cloud technology.
GoTo’s simple layout and user-friendly interface are among its most enticing features. To provide employees with a smooth user experience, the system requires little training to immediately become accustomed to the platform. Because of its simplified usability, which maximizes efficiency and reduces learning curves, organizations may benefit from the system immediately.
Through the use of the cloud telephone concept, GoTo provides companies with worldwide reach. Accessing data and applications from any internet-connected device proves invaluable, especially when dealing with stakeholders and employees that are spread across different areas. This feature makes remote work more feasible and easier to collaborate in real-time with partners and clients worldwide, eventually boosting output and expanding the company.
- GoTo offers instant access to shared documents, files, and applications, enabling smooth communication between teams, departments, and distant workers. It boosts output generally and creates a more healthy workplace.
- GoTo prioritizes data security, protecting sensitive data with advanced encryption techniques and frequent security updates. Strong access restrictions and multi-factor authentication also defend against unwanted access.
- GoTo is a cloud business phone system that automatically manages maintenance and software updates. By doing this, regular tasks are relieved from IT workers, freeing them up to concentrate on more strategic projects.
- GoTo and other cloud-based solutions can reduce hardware costs but may come with recurring subscription fees that add up over time. Businesses should consider the system's long-term financial implications when making a system commitment.
- Even with a strong infrastructure, cloud systems can go offline for maintenance or technical problems. Events like this could stop operations and cause productivity loss.
- It's possible that on-premises solutions offer more customization options than GoTo's standardized cloud environment. Businesses with specialized requirements or unique operations can find this limitation difficult to manage.
11. Avaya
Avaya is a virtual cloud phone system revolutionizing business communication. Avaya facilitates smooth collaboration, increased efficiency, and optimized operations using cloud technologies. This innovative system offers a full range of communication capabilities, accessible from any device, anywhere, at any time, including phone, video, text, and conferencing.
The cloud phone system for small businesses meets the needs of modern organizations, enabling them to remain flexible and connected in a constantly changing digital environment.
The exceptional scalability and flexibility of Avaya’s cloud phone service is one of its primary benefits. It doesn’t matter if a business grows quickly or suddenly contracts—the system can easily adapt to meet those needs. Because of its scalability, firms can react swiftly to market demands without being constrained by hardware capacity issues.
Due to the automatic updates and preventive maintenance made possible by the cloud-based infrastructure, the system always operates on the most recent version with the most recent security features.
- Businesses can easily scale their communication infrastructure with Avaya's cloud telephone technology. The system adjusts to your organization's growth or expansion, saving you money on new hardware purchases and significant overhauls.
- Employee productivity rises when they can use communication tools from any internet-connected device due to Avaya's cloud infrastructure, which encourages remote work. The mobility makes it possible for team members who are geographically separated to collaborate seamlessly.
- Your communication tools are always safe and up to date since Avaya takes care of system maintenance and updates. This easy method ensures peak performance while saving valuable IT resources.
- Even with their best efforts, virtual cloud phone systems can have sporadic failures. Businesses may see communication hiccups during service outages until the problem is fixed.
- Cloud telephone systems provide a basic feature set that can't perfectly match specific business needs. Options for customization could be more constrained than with on-premises systems.
- During migration, switching from an old communication system to Avaya's cloud phone system may provide challenges. It takes careful preparation and synchronization to reduce interruptions during the shift.
Conclusion
Making the best cloud phone system for your company is a crucial choice that can greatly impact how effectively and productively you communicate within your team. Each platform shows its distinct strengths and features following an extensive evaluation of today’s top five cloud phone systems.
CallHippo is the best cloud phone system appropriate for small and medium-sized organizations. CallHippo enables companies to create a professional and scalable communication network due to its user-friendly interface and a broad range of cloud phone system features, including virtual numbers, call analytics, and interfaces with popular CRM platforms.
With a scalable and adaptable phone system ideal for expanding organizations and remote workers, Nextiva is a top competitor. Advanced features like call routing and smartphone integration make it easy to communicate from any location.
Vonage is also great for companies with global clients or distributed teams. The international calling and multi-location support options guarantee effective cloud communication across borders.
With its strong and user-friendly design, RingCentral is a great choice for companies seeking a complete communication service. Its seamless messaging, collaboration, voice, and video integration promote streamlined operations and effective team interactions.
Another excellent option that serves companies of all sizes, from startups to enterprises, is Dialpad. Real-time transcription and speech analytics are only two of its AI-powered capabilities that guarantee seamless call handling and improve team communication.
Adopting a reliable cloud phone system is essential for maintaining a competitive edge and maximizing efficiency. The correct cloud phone system may revolutionize your communication infrastructure and propel success for any company, whether a start-up, growing company, or established business.
Cloud Phone System FAQs
What advantages do cloud based phone systems offer?
Cost-effectiveness, scalability, flexibility, ease of setup and management, seamless interaction with other cloud services, remote accessibility, and automated upgrades are just a few benefits of a cloud based phone system.
How does a cloud phone system function?
A cloud phone, commonly called a virtual phone system, uses cloud computing. Traditional phone lines are not required because it uses the internet to handle and route calls, messages, and other communications. The system offers adaptability, scalability, and accessibility from anywhere by storing data and managing tasks on distant servers.
Can I use a cloud phone with my mobile phone?
Yes, you can use a mobile phone with a cloud phone service. You can place and receive calls using cloud phone systems, which offers flexibility and cost savings. You can easily access the service on your mobile device and utilize its capabilities by downloading the cloud phone app.
What is the cost of a cloud phone system?
A cloud phone system’s cost varies according to its supplier, its features, and the number of users. Basic subscriptions typically cost between $10 and $20 per user per month; however, more comprehensive packages with sophisticated features might cost between $20 and $50 per person.
What is the difference between PBX and cloud hosted phone system?
Private Branch Exchange, or PBX, is an in-house phone system that uses actual hardware to manage and route calls within a company. On the other hand, a cloud-hosted phone system uses virtual servers to handle calls and works over the internet, providing additional flexibility, scalability, and accessibility from anywhere.
Priya is a seasoned writer with expertise in the SaaS industry. With over five years of experience in the field, she deeply understands the requirement of this specific industry, its techniques, and tools. Her articles, whitepapers, and blog posts are known for their clarity, practicality, and actionable insights. Priya also possesses in-depth knowledge of SEO and content marketing, which enables her to develop effective strategies to increase website traffic and improve brand visibility.
