Senior Writer: Rohit Rajpal
“We are all now connected by the internet, like neurons in a giant brain.” – said Stephen Hawking.
And this is truer than ever. With more than 4.95 billion users, the internet has bought the world together. Internet communication is a way of talking to people using the internet instead of telecommunications (like phone calls and text messaging).
That said, let’s dig deeper into internet communications.
What Is Internet Communication?
Internet communication refers to communicating with people over the internet. It could be in any form: messages, voice, or video calls.
One of the major advantages of internet communication over traditional communication is cost savings. In addition, there are a lot of free tools that make internet communication easier, such as WhatsApp, Skype, Google Meet, and Messenger.
Even businesses can communicate with overseas customers over the phone at pocket-friendly prices using the internet.
Modes Of Communicating Over The Internet
The Internet has a vast number of options for seamless two-way communication. Let’s check out some prominent modes used for quick and hassle-free Internet communication worldwide.
1- Instant Messaging
Instant Messaging (IM) is an online chat technology that allows people to communicate via messages in real-time within an internet-based chatroom. When a user logs into an IM system, their friends are notified of their presence, and they can then talk to each other synchronously.
A time-saving tool, instant messaging allows employees to reach their managers and colleagues working remotely instantly or in other branches. It eliminates the need to place calls when you require some information immediately and makes life much simpler.
Some popular IM services are AOL Instant Messenger, Yahoo Messenger, and MSN Messenger. Although the features of these service providers are similar, they have their own benefits and drawbacks.
2- VoIP and Internet Phone System
Internet telephony uses the internet to route telephone calls instead of traditional phone lines. Voice over Internet Protocol (VoIP) sends voice packets using IP as opposed to PSTN (Public Switched Telephone Network). As soon as the voice packets reach their destination, it again gets converted into voice data for the receiver.
Users and businesses that need to make calls worldwide can benefit immensely from an internet phone system. They are cost-effective and allow you to make calls from anywhere. Other benefits of internet telephony include:
- Is highly cost-efficient
- Helps offer better customer service
- Offers comprehensive features
- Is highly scalable
One can also use a virtual call center software which is a type of internet phone system meant for call center operation.
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Did you know that the number of active email users will touch 4.3 billion by 2023?
Email or electronic technology is a way of exchanging messages and files. Email communication is extremely fast and reliable. You can send emails any time of the day or year, and it is free of cost! This is one of the reasons why email marketing is buzzing in the business world today.
You can create emails through software like Microsoft Outlook or Gmail and send them to another person, given that you have the recipient’s email address. Unlike Instant Messaging, email is mostly used by professionals to communicate with each other. In fact, 62.86% of business professionals prefer to use email while communicating for official purposes.
Most emails contain a subject line, giving the recipient a glimpse of what they can expect in the email.
The biggest advantage of emails is that they allow you to go paperless. Even the documents can be digitized and sent over the email to multiple people simultaneously instead of printing and distributing the papers.
Last but not least, social media is one of the most popular internet communication methods. While Facebook was and still is the most widely used social channel, there are now numerous platforms that make online communication easier than ever.
For example, Twitter makes it easier for customers to talk with brands and public figures. WhatsApp enables users to talk to each other for free via messaging, audio, and video.
Here are some major benefits of using social media for online communication.
- Faster and easier communication with friends and customers.
- Businesses can enhance their brand awareness.
- A great way to redirect traffic to your landing page and website.
- Social media platforms help businesses interact with customers and provide real-time feedback to increase customer loyalty and lifetime value.
- Social media portals help in advertising, promotions, and market research.
The Internet has brought the world together and never lets us feel we’re far from the people we care about. It has also opened many opportunities for professionals. It allows you to talk to your clients via message, audio, or video calls across the globe with a button click.
And while the Internet has tons of advantages, it does not come without certain pitfalls. For example, being extremely careful while sharing sensitive information online is important as hackers might misuse your data.
Do you feel the Internet has revolutionized how you interact with colleagues and personal acquaintances? If yes, let us know your favorite mode of communication via the Internet.