Aircall

What is Aircall: An Overview

Aircall is an integrated business phone system with advanced features to help sales and support teams streamline their operations. By integrating with CRM and help desk tools, Aircall helps business teams enhance the quality of their communication.

Aircall offers a mobile app so the team can make/ receive calls even if if they are not physically present at the desk, making it ideal for businesses with remote teams.

Aircall offers toll-free and international numbers to add a professional look to the business phone number and reach out to their international customers seamlessly. Using its API and Webhooks, you can customize the features to match your business requirements.

Aircall has advanced analytics and reporting abilities that help you track the performance of your call center. It lets supervisors manage the team’s activity and barge in to support them whenever needed, improving first-contact resolution rates and caller satisfaction.

Aircall allows multiple extensions and you can assign a 3-digit extension to each of your team members, so is appropriate for large sales and customer support teams. You can communicate with your customer using SMS and voice calls, and receive transcript of the calls that you make/ receive using Aircall.

Aircall Reviews

Aircall Pricing

Aircall offers three pricing plans to meet the affordability requirements of various businesses. Aircall offers a 7-day trial period, so you can try the platform before you subscribe.

• A. Essentials Plan – $30/user/ month (Billed annually):- The Essentials plan allows up to 3 users and offers one local or toll-free number. It has 100+ integrations and API support and allows one year of access to call recordings. It offers basic analytics, smart queuing features, and phone and email support.
  This plan is ideal for small businesses that have less than 3 employees and require basic call features and analytics.
• B. Professional Plan – $50/user/ month (Billed annually):- The Professional plan extends the Essentials plan with additional features like Salesforce integration, power dialer, personalized onboarding session, advanced analytics, call monitoring, and unrestricted access to call recordings.
  This plan is suitable for small and medium-scale businesses that require advanced analytics and premium support.
• C. Custom Plan – Contact Sales:- The Custom plan encompasses all the features of the Professional plan along with custom analytics, API developer support, service level agreement, and prioritized customer support.
  This plan is ideal for enterprises that require a higher level of customization and developer support.

  *All prices are in USD, and you can choose between monthly or yearly billing.

Price Comparison

Though Aircall provides different pricing plans to cater to different businesses, it must be noted that its premium packages are expensive and do not offer a free plan like CallHippo. We have provided an overview of the CallHippo and Aircall pricing packages to provide a better picture of the two major platforms.

Aircall Features

1. Interactive Voice Response

Aircall provides an IVR technology that interacts with the caller, collects information, and routes them to the right agent based on their response to a pre-configured menu. This helps businesses streamline high call volumes and reduces long waiting times for callers.

2. Business Phone Numbers

Aircall offers different types of virtual numbers including toll-free, international, and local phone numbers. You can reach out to your customer in another country from a local phone number and build a sense of trust and credibility in their minds.

3. Warm Call Transfer

The Aircall phone system has a warm call transfer feature that lets agents quickly speak to each other and pass on the information before transferring the call. This eliminates the need for customers to repeat the information every time during call transfer.

4. Smart Call Recording

Aircall has a smart call recording feature that lets agents pause and resume recording as and when needed. This way, the agents can pause recording when the customer provides sensitive details. The call recordings can be used for training and compliance purposes.

5. Call Tags

On Aircall, you can attach tags and custom labels to each of the calls. You can also classify calls with custom tags for easy identification and reference purposes. The call tags get attached to the customer database in the CRM system, so you can refer to the information later.

6. Advanced Analytics

Aircall offers advanced call analytics that makes it easy for businesses to monitor performance, at the level of agents or teams. You can set custom KPIs and metrics like missed call rate, wait time, average call time, etc., and track them continuously using an intuitive dashboard.

7. Custom User Roles

On Aircall, businesses can customize access permissions based on the user roles, including agent, supervisor, admin, or owner. The accessibility for each role can be defined and edited within the application. This helps secure customer data and information collected at the call centers.