Published : November 22, 2021With increasing remote work, VoIP (Voice over Internet Protocol) has become an important tool for companies. According to UpWork, 73% of departments will have remote workers by 2028.
Having a reliable VoIP system is important for cutting expenses and improving customer experience. Ooma and magicJack are two of the most popular VoIP business phone providers. However, due to their comparable plans and features, choosing between them can take time and effort.
If you’re considering Ooma or magicJack, this detailed comparison will help you evaluate multiple aspects and find the best solution for your requirements.
How Did We Compare Ooma And magicJack?
We compared Ooma vs. magicJack based on the following standards to guarantee a fair and comprehensive evaluation:
- User Reviews: Feedback from reliable sources like Capterra and G2.
- Feature Evaluation: Functionality, usability, and relevance to different user requirements.
- Customer Support: Availability, response time, and resolution of issues.
- Price Transparency: Value for money and clarity across plans.
- Expert Analysis: Insights based on practical tests of Ooma and magicJack under real-world conditions by telecom experts.
These factors are necessary for determining which platform best suits your requirements.
Ooma vs. magicJack Compared
Ooma offers customizable VoIP services suitable for small enterprises. Its unique value proposition includes unlimited calls to Mexico, Canada, and Puerto Rico and toll-free lines. MagicJack offers affordable VoIP services with unlimited calls in the US and Canada and a highly portable device that can be used anywhere.
 |  | |
|---|---|---|
| Rating |   4.5/5 | 4.1/5 |
| Ease of use | 4/5 | 3.5/5 |
| Value for money (pricing details below) | 4.5/5 | 4/5 |
| Design quality | 4.2/5 | 4/5 |
| Features | • Free number transfer • Call park • Call forwarding • Call Blocking • Call screening | • Free conference calling number • Automated call screening • Call waiting • Number porting • Caller ID |
| Head to head Comparison | • Offers more advanced features and greater flexibility in pricing. • Ideal for businesses needing a robust and customizable solution. | • Focuses on basic features with affordable pricing. • Suitable for small businesses with simpler communication needs. |
| Pricing range | Starts at $19.95/month/per user | Starts at $43/one-year plan |
Ooma vs. magicJack: Features
Ooma
Ooma provides a reliable VoIP solution designed for both small businesses and large enterprises. Based on a six-week test conducted in small business and remote team settings, Ooma was observed to provide some of these key features:
- Virtual Receptionist: Simplifies phone management by automatically forwarding calls to the relevant department or extension.
- Call forwarding: Ensures you never miss important calls by smoothly forwarding calls to your mobile device or other numbers.
- Video Conferencing: Offers high-quality video meetings, perfect for remote teams and client interactions.
- Call recording: Assists businesses in upholding high standards by recording calls for compliance, training, and quality assurance.
- Voicemail transcription: Turns voicemails into text so you may read them fast and conveniently from your mailbox.
Ooma’s robust features make it ideal for businesses seeking scalability and functionality in a communication platform.
: Top 10 Ooma Alternatives & CompetitorsmagicJack
magicJack is a budget-friendly VoIP option primarily aimed at home users and small businesses. Practical testing revealed that magicJack performs best for low-bandwidth setups and offers:
- Auto-Attendant: Offers an automatic answering service that answers calls, greets callers, and connects them to the right person or department.
- Call blocking: Allows companies to stop unwanted or spam calls, improving communication.
- Call Forwarding: Ensures customers never miss a crucial call by rerouting calls to several devices.
- Unlimited Calling: A cost-effective choice for local communication as it provides unlimited calls to the United States and Canada.
- Voicemail: Preserves communications while you’re not present, guaranteeing that no important communication is overlooked.
magicJack’s simplicity and affordability appeal to users seeking basic VoIP features without the need for advanced functionalities.
Ooma vs. magicJack: Plans & Pricing
Ooma offers tiered plans for individuals and businesses:
Ooma Pricing Plans
- Ooma Office Essentials: $19.95/month, including unlimited calling in the U.S., Canada, Mexico, and Puerto Rico, low international rates, and free number transfer.
- Ooma Office Pro: $24.95/user/month with business features like enhanced call blocking, voicemail transcription, and dynamic caller ID.
- Ooma Office Pro Plus: $29.95/user/month, adding hot desking, shared voicemail boxes, and call screening.
Ooma provides reliable service with clear pricing, making it a scalable choice for growing businesses.
magicJack offers simple, upfront pricing:
magicJack Pricing Plans
- 1-Year Plan: $43, covering unlimited calling, voicemail, and call forwarding.
- 3-Year Plan: $109, with features like unlimited calling, automated call screening and call blocking.
magicJack’s affordability makes it a top pick for users looking to minimize communication costs.
Ooma vs. magicJack: International Calling
Ooma excels at international calling. Every plan offers unlimited calls to Mexico, Canada, and Puerto Rico, making it an excellent choice for businesses that frequently communicate with these regions.
magicJack also provides international calling but at additional costs for destinations outside of the US and Canada. While it offers affordable rates, its global coverage isn’t as extensive as Ooma’s.
magicJack is a solid option for businesses with limited international calling needs. Still, for those requiring frequent calls to specific regions, Ooma’s unlimited calling to nearby countries may be a better choice.
Ooma vs. magicJack: Customer Support
Ooma
Ooma provides an extensive online knowledge base, as well as phone and email help 24/7! The platform also has active customer care agents who connect with users and solve their problems.
magicJack
MagicJack offers email and telephonic assistance around the clock. Although there is live chat support, customers can solve typical problems by sending emails and connecting with customer support agents.
Ooma vs. magicJack: Integrations
Ooma
Ooma integrates with tools like Microsoft Dynamics 365, Zoho, Salesforce, HubSpot, and Chrome, improving business productivity. Its integrations are particularly beneficial for organizations seeking streamlined workflows.
magicJack
magicJack doesn’t offer extensive third-party integrations, focusing instead on its core functionality as a VoIP service.
Ooma vs. magicJack: Pros and Cons
Pros of Ooma
- Affordable and Feature-Rich: Ooma offers cost-effective pricing, approximately half the cost of some competitors, while including numerous features like ATA and desk phone support on the same extension.
- Simple Setup and Ease of Use: For tech-savvy customers, the system is easy to set up, guaranteeing an intuitive setup procedure.
- Unified Communication Solution: Ooma simplifies customer communication with features like voicemail management, faxing, messaging, and calling.
Cons of Ooma
- Frequent Call Quality Issues: Users encounter echo, lag, and uneven audio quality, which interferes with clear conversation.
- Unreliable System Performance: Issues like missed calls, unresponsive devices, and delayed issue resolution affect overall reliability.
: Ooma Vs Vonage : Which One Is Right for Your business?Pros of magicJack
- Reliable and Scalable VoIP Service: Delivers reliable performance and scalability, making it suitable for both personal and business needs.
- Multi-Device Compatibility: Provides the benefit of utilizing a single number on a mobile application, guaranteeing reliable connection between devices.
- Simple Setup and Integration: The installation process is simple and effective as it connects straight to your home router without requiring a computer.
Cons of magicJack
- Customer Service Challenges: They can be challenging to contact and often inactive, leading to frustrations when dealing with critical issues like number porting.
- Limited Accessibility: Call quality problems occur when offline, and optimal functionality depends on a steady internet connection.
Which Should You Choose: Ooma or magicJack?
Ooma is an outstanding choice if you require a business-oriented solution with added benefits and scalability. Teams that need professional tools like video conferencing and a virtual receptionist will find it suitable.
MagicJack is a great choice for customers looking for a simple, low-cost VoIP service. Its price and simplicity of use make it ideal for small companies or personal use.
Although both magicJack and Ooma have advantages, your best option will depend on your communication requirements
: Ooma Vs Vonage : Which One Is Right for Your business?Final Verdict
MagicJack is a cost-effective solution with portable devices for organizations that want simple features and reasonably priced calling to the US and Canada. Ooma is useful for companies with greater communication demands because it provides advanced capabilities like international calling and toll-free lines.
If neither phone service satisfies your needs, consider magicJack or Ooma alternatives like CallHippo. CallHippo is a scalable, AI-powered communication platform with international capabilities and transparent pricing. It supports growing businesses of all sizes.
Updated : December 27, 2024
Rohit Rajpal is a technical content writer with hands-on experience in the VoIP and telephony space. His expertise comes from closely collaborating with product teams to craft clear, technical documentation and user guides for telecommunication software. Rohit’s deep knowledge of VoIP technology allows him to address complex technical issues and provide insightful solutions.
Subscribe to our newsletter & never miss our latest news and promotions.
+24K people have already subscribed