MagicJack Alternatives: Top 11 Competitors To Consider In 2024

Senior Writer: Supriya Bajaj

Date: September 18, 2024

 VoIP reduces costs by 30% to 50%, making it perfect for growing organizations. Considering switching VoIP but not sure which option is better for you—magicJack or another? 

magicJack may is not a highly scalable solution and its annual package includes basic functions like call waiting and forwarding. Optional functionality and price flexibility are offered by alternatives, which improve customer satisfaction. 

We’ll discuss magicJack’s benefits and drawbacks in our guide, along with the reasons other options are worthwhile. Check out the features, costs, and reviews of the top 11 options, along with suggestions on which to choose.

What You Need To Know About magicJack?

MagicJack is a low-cost VoIP solution that allows you to make phone calls over an internet connection without relying on phone lines. (Know all about VoIP phone systems before proceeding.)

Coming back, magicJack has significantly evolved since 2007. It used to be hardware plugged into the computer’s USB port and had transformed into modern magicJack plus with an ethernet connection that you could directly plug into the router.

But the growth of magicJack didn’t stop there—a new magicApp was released so you can avail of its benefits from your mobile phones.

Features

• Call waiting notifies you of incoming calls by beeping in the background while you’re on another call
• Call forwarding to redirect incoming calls to alternative numbers
• Do not disturb mode to automatically reject all calls when you’re away
• Call blocking to block specific numbers
• Caller ID displays the name and number of the caller
• Voicemail for callers to record their message when the call goes unanswered
• Auto attendant feature, call transfer, and unlimited calls to US and CA are some other basic features magicJack offers

Pros

• magicJack is easy to install and requires no technical knowledge or skills to set it up.
• You can just remove the magicJack from your existing device and plug it into another available device on the go.
• It offers an annual plan and free calling with a lower monthly fee than your one-month landline telephone bill.

Cons

• magicJack cannot work on any connection other than cable modem and DSL. You cannot use it via satellite internet.
• You cannot use magicJack to make or receive calls without connecting it to a computer.
• magicJack doesn’t integrate with different platforms–CRM, phone system, email, etc.

Pricing

• 1-year plan: $43
• 3-year plan: $109
• 5-year plan: $150

Expert Advice

"Growing businesses need high-utility features on top of the basic friction-free calling features to make business communications flow without interruptions. That's why magicJack might not be the best fit for such businesses; opting for magicJack similar products is a better choice. These alternatives can help businesses streamline workflows, unify business communications, improve agent performance, and offer unparalleled customer support. "

Why Might Businesses Look For A magicJack Alternative?

magicJack is suitable for startups or small businesses but lacks features for managing large-scale communications. It offers basic phone functionalities like unlimited calling and call forwarding, but here are three reasons to consider alternatives:

1. Scalability

 magicJack relies on hardware and only offers unlimited calls in the US, Canada, and Puerto Rico, making expansion difficult. Other systems provide advanced features like integrations and call recording without hardware dependency.

2. Flexible Pricing Plans

 magicJack only offers annual plans, whereas alternatives provide both monthly and annual plans with discounts, catering to different business needs and budgets.

3. Unified Business Communication

magicJack supports calls only, while alternatives offer messaging, video calls, and social media integration, along with CRM and third-party app compatibility for streamlined workflows.

Top 11 Alternatives to magicJack 

MagicJack options can work for you if you want to access more advanced VoIP features that magicJack doesn’t provide. The latest VoIP solutions solve modern business problems and have features that help you manage your business communications in a few clicks.

Here are the 11 best alternatives to magicJack that you can rely on:

1. CallHippo 

CallHippo is one of the best virtual phone systems providers and the best magicJack alternative that aims to enhance agent productivity, reduce communication costs, automate workflows, and track team performance. It also offers AI-based call routing with zero latency and 99.9% uptime.

You will be surprised that CallHippo provides industry-leading call connect rates with zero jitters. Not just that, CallHippo has 7+ telephony networks with 5+ global servers. 

Features

• International phone numbers 
• Power dialer
• Smart switch
• Call barging 
• Call analytics

CallHippo Pros and Cons

CallHippo onboarding just takes 3 minutes.

It offers toll-free and local phone numbers for 50+ countries so that small, medium, and large companies can extend their reach at a low cost.

This software provides multiple integrations to enhance employee efficiency and deliver the best customer experience.

The connection quality lags sometimes.

Its mobile app crashes at times.

Pricing 

• Starter – $18 Per user/Month
• Professional – $30 Per user/Month
• Ultimate – $42 Per user/Month

*Pricing as of 11-06-2024.

Why is CallHippo the best alternative to magicJack? 

If you are looking best magicJack alternatives, CallHippo is your best bet. Here’s why:

1. It offers multiple advanced features that boost agent productivity and customer experience, whereas magicJack has basic calling features. 
2. This software has monthly and annual plans, so you can choose based on your needs and budget. In contrast, magicJack has rigid annual plans that don’t consider unique needs and budget constraints. 
3. It allows you to choose pricing plans based on the number of users you have so that you utilize every penny you pay, which is not the case with magicJack. Regardless of your business size and usage, you must pay a fixed price. 
4. This tool allows hiding numbers from agents for better customer data security. But calling via magicJack, the customer number is visible, which can lead to a security breach. 
5. CallHippo allows businesses to establish a professional brand image by letting them display their choice of number for outbound calls via custom caller id. With magicJack, you have no option but to show the number you are calling from.
   

2. Google Voice 

Google Voice, a great alternative to magicJack, is a business phone system provider and a part of Google’s workspace. It integrates with Calendar, Drive, Gmail, and more which helps streamline your business processes. Google Voice also offers highly functional features to offer robust customer support and improve operational efficiency.

Features

• Contact management 
• Multi-level auto attendant 
• Voicemail transcription
• Inbound and outbound reporting

Google Voice Pros and Cons

Google Voice provides 24*7 customer support and resolves customer queries promptly.

This tool is flexible, highly navigable and easy to use.

Setting up Google Voice just takes a few minutes.

Google Voice doesn’t have an auto-reply option or a built-in contact list.

It has bugs that might lead to dropped or failed calls.

Pricing

• Business Starter: $10/user/month
• Business Standard:  $20/user/month
• Business Plus: $30/user/month

3. Ooma 

Ooma, a VoIP phone service provider, is a great alternative to magicJack for small businesses and offers unlimited calling to the US, Canada, and Mexico. It allows businesses to call, video call, or text seamlessly while providing third-party integrations for streamlined processes. 

Features

• Call recording
• Multi-ring and ring groups
• Virtual receptionist 
• Call routing

Ooma Pros and Cons

This platform is configurable and customizable as per your business needs.

Ooma has a user-friendly dashboard and a low learning curve.

This tool is highly reliable–no dropped calls or poor voice quality over calls.

Ooma doesn’t update information automatically.

It has some connectivity issues that may hamper productivity.

Pricing

• Essentials: $19.95/user/month
• Pro: $24.95/user/month
• Pro Plus: $29.95/user/month

4. Nextiva 

Nextiva, a VoIP phone service provider, allows you to manage all your communications with teams and customers with one comprehensive, easy-to-use solution. This all-in-one tool enables you to use fewer apps and gives you all the information at the right time on an all-inclusive dashboard, enhancing productivity. 

Features

• Call log reports
• User, role, and access management
• Queue management
• Automatic call distribution

Nextiva Pros and Cons

Nextiva provides extensive onboarding support and training.

This provider promises 99.99% uptime.

It offers text messaging directly from your office number, which saves time as you don’t have to switch numbers for calls and texts.

Nextiva’s chat support has long response times.

It offers limited integrations with other platforms.

Pricing 

• Essential: $18.95/user/month
• Professional: $22.95/user/month
• Enterprise: $32.95/user/month

5. Vonage 

Vonage, a VoIP phone service provider, helps you enhance business communications that matter the most. It facilitates employees to collaborate anytime, anywhere, on their chosen devices. Vonage does everything from integrating global communication channels to providing tools/insights to enhance customer satisfaction. 

Features 

• Call screening 
• Call queueing 
• CRM integrations 
• Team messaging 

Vonage Pros and Cons

Vonage has clean and customizable dashboards.

This application is known for its great end-user adoption.

It has high-quality voice and video calling capabilities.

Vonage’s desktop app is buggy at times.

The customer service needs improvement.

Pricing

• Mobile: $19.99/user/month
• Premium: $29.99/user/month
• Advanced: $39.99/user/month

6. RingCentral 

RingCentral, a great business cloud phone system provider, is perfect for businesses of all kinds and sizes. It offers simple yet rich features with the option to add new lines, devices, offices, and teams in minutes with the help of robust customer support. 

Features

• Call parking
• Call monitoring 
• Call logging
• Intercom

Ringcentral Pros and Cons

RingCentral is quite easy to navigate.

This platform needs very less internet bandwidth.

It can be used across different platforms to make and receive calls or texts.

It doesn’t send notifications for all chat messages.

RingCentral offers limited features for video conferencing and webinars.

Pricing 

• Core: $20/user/month
• Advanced: $25/user/month
• Ultra: $35/user/month

7. OpenPhone 

OpenPhone, a virtual phone system, combines all your business calls, texts, and contacts in one app. It allows you to work from anywhere and with any device. Not just that, it offers shared contact address books so you can track down customers’ details and teammates’ activities and problem-solve together. 

Features

• Information locater
• Voicemails transcription
• Integration with HubSpot, Salesforce, Slack, and Zapier
• Business hour setting and Do Not Disturb mode

OpenPhone Pros and Cons

OpenPhone’s number porting is quite straightforward.

This platform offers affordable pricing plans that fit small businesses’ budgets easily.

It seamlessly works with IOS, Android, and web browsers and is extremely feature rich.

OpenPhone’s contact import feature is not customizable.

It doesn’t support call transfers on Android.

Pricing

• Standard: $13/user/month
• Premium: $20/user/month
• Enterprise: Contact Sales

8. Dialpad 

Dialpad is a VoIP phone service provider that portrays itself as an AI-powered customer intelligence platform. It allows your team to work with the highest efficiency and understand customers in the best way possible with sentiment analysis, live coaching, predictive CSAT, and more. 

Features 

• Caller ID
• Real-time transcriptions
• Post-call summary email
• Call recording

Dialpad Pros and Cons

Dialpad gives actionable tips during active calls to deliver an enhanced customer experience.

It has great contact searching capabilities.

This software runs in the background for a quick glance at new notifications without opening the app.

Dialpad’s call notes are sometimes inaccurate as they fail to pick up accents.

The call ring tone is glitchy and may not ring sometimes.

Pricing 

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Contact Sales

9. Grasshopper 

Grasshopper, a VoIP service provider, envisions making business processes more streamlined and easier for startups/small businesses. Although it offers the same features across all its pricing plans, Grasshopper has different plans based on the number of phone numbers and extensions you opt for.

Features 

• Instant response
• Ruby receptionist
• Simultaneous call handling 
• Incoming call control 

GrassHopper Pros and Cons

Grasshopper offers highly-functional features at affordable prices, making it an easy win for small businesses.

This software works independently of any additional phone or equipment; your mobile phone/desktop will work.

It allows you to get a business number and make business calls in 4 simple steps.

The software’s desktop interface is not visually attractive.

Grasshopper offers some important features as add-ons.

Pricing

• Solo: $26/user/month
• Partner: $44/user/month
• Small Business: $80/user/month

10. DialerHQ 

DialerHQ is a cost-effective, flexible, and feature-rich cloud phone system that allows SMBs to have the most seamless communications. It aims to streamline workflows and improve the quality of your customer service. 

Features

• Data-driven analytics
• Unlimited concurrent calls
• Call disposition and notes
• Real-time reporting

DialerHQ Pros and Cons

DialerHQ offers high call quality without interruptions.

It strictly follows a customer-first approach, providing quick resolutions.

This software has a highly user-optimized interface and various innovative features that can easily tackle complex needs.

It has limited safety features.

This software offers voicemail transcription with extra charges only.

Pricing

• Unlimited: $12/user/month
• Custom: Contact Sales

11. Mitel 

Mitel, a VoIP solution, helps businesses establish seamless processes and deliver the best customer experience with unified communications solutions. It has some enterprise-level features for small businesses at flexible prices. This software aims to meet your current business needs and grow with you in the future.

Features

• Escalation management 
• Call floater
• Hunt groups
• Mitel assistant

Mitel Pros and Cons

Mitel offers solutions for friction-free remote working.

It lets you choose the features you want based on your needs.

This software focuses on modernizing unified communication solutions.

It has unresponsive technical service.

The quality of phone connections suffers at times.

Pricing 

Contact Sales: (844) 830-4955

Factors Taken Under Consideration for Valuation of magicJack Alternatives 

MagicJack lacks advanced features that streamline workflows, improve agent productivity, and help you provide the best customer experience. That’s where best magicJack alternatives come in. Other VoIP providers resolve these inefficiencies and let you have friction-free business communications. 

Wondering what factors did we keep in mind while curating our magicJack alternatives list? Let’s see:

• Pricing: Your VoIP provider must offer features that provide more value than your investment. We’ve intentionally considered this—all software in our list have monthly plans, unlike one rigid annual plan that Magicjack has. 
• Features: When choosing an alternative, always choose the one with highly functional features that make your business communications more efficient and quicker. This is unlike magicJack, which doesn’t go beyond basic calling or has a few features at an extra cost. 
• Reviews: You’ll never go wrong with magicJack alternative choice if you take user reviews into consideration. We haven’t considered just the positive reviews but also the negative ones to help you make an informed decision. 

Wrapping Up 

MagicJack is a decent VoIP solution, but it doesn’t scale as your business grows. For instance, it doesn’t provide video conferencing or necessary integrations, which are crucial for businesses with expanding teams. That’s when magicJack competitors come into the picture. 

Choosing an alternative can be overwhelming, but not anymore with this extensive guide. Make sure you choose the one with robust features that have utility for your business and go for a plan that fits your budget. Don’t forget to consider each platform’s drawbacks so you don’t get surprises after investing in one. Go ahead and invest in one today!

Frequently Asked Questions

1. Can I keep my existing phone number when switching to a magicJack alternative? 

Yes, you can port your current phone number to magicJack. You just have to follow an easy step-by-step process. 

2. What are the key features to consider when evaluating magicJack alternatives? 

When looking for magicJack alternatives, consider flexible pricing plans, unified communication capabilities, and advanced features such as an all-inclusive dashboard, reporting, integration, and analytics. None of which is present in magicJack.

3. Do any magicJack alternatives offer international calling options?

Yes, CallHippo is the best magicJack alternative that offers international calling. It allows you to set up universal toll-free numbers that are operational in multiple countries.

Supriya Bajaj

Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.

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