Number Masking
Ensure privacy with Number Masking. Protect caller identities by displaying a different number, making communication secure.
- Safeguard your personal phone numbers
- Maintain privacy while reaching out to customers
- Enhance security and prevent unwanted calls
- Ensure confidentiality in business transactions
What is number masking?
Also called call masking, number masking solutions help businesses secure customer data by masking their personal details from customer support agents and executives. Customers do not have to worry about the security and privacy of their sensitive information while contacting a business for support and assistance. Doing so helps businesses demonstrate their commitment to customer service and forge a sense of credibility and reliability among them.
Benefits Of Number Masking For Business
From ensuring the privacy of customer data to building trust and securing customer confidence, call masking solutions offer a broad array of benefits to businesses. Here is why number masking is important for businesses.
Enhances Caller Privacy
Number masking solution helps ensure caller privacy by connecting them to agents and executives without disclosing their personal numbers or other sensitive data.
Secure Customer Confidence
Call masking solutions help businesses secure customer trust and confidence, particularly among those who are concerned more about their privacy and security.
Regulatory Compliance
Number masking helps businesses comply with various stringent regulations that have become the norm for data security and protection of sensitive personal information.
Native Fraud Protection
As a number masking solution protects customers' phone numbers and other information, they cannot engage in private communication outside the business premises which in turn helps prevent fraud.
Masked Dashboards
Businesses can leverage number masking solutions to set custom user controls. Agents can gain an abstract view of call history, reports, call recordings, etc. on the maskable dashboards.
Robust Call Analytics
Though the numbers are masked to promote privacy, businesses can still monitor, track, and analyze customer data allowing them to derive powerful insights and analytics for corrective actions.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
How Does Call Masking Work?
Here’s how number masking works with CallHippo:
Step 1: Admin sets up user control
The admin decides which agents should have masked phone numbers. This is done by configuring the agents’ access rights in the CallHippo system.
Step 2: Call routed with masking
When a call is routed to an agent whose access rights have number masking enabled, the customer’s phone number is masked in the format 09xxxxxxxxxx98.
Step 3: Call connection established
The agent makes a call to the customer, but instead of viewing the whole number, they only see the masked version.
Step 4: Customer’s number secured
The masking ensures that the customer’s phone number is secure, protecting it from unauthorized access by the agent or anyone else. This helps in maintaining customer privacy and data security.
Pricing
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Calling
- 1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
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Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Forward to Device Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking Restrict outbound calls to specific countries to prevent unauthorized international dialing.
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Messaging
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100 SMS (Text Messages)
Standard A2P charges apply.
- SMS Templates Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
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Analytics
- Basic Report Analytics
- Call Logs (1 month) Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs Track all account changes and user actions for security, compliance, and accountability.
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Integrations
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ZZapierSSlack50+WWebhook
Popular
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Call Recordings Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading) Route calls to agents in a priority sequence until someone answers.
- Custom Greetings Upload personalized welcome messages for callers to hear when they reach your number.
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Messaging
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500 SMS (Text Messages)
Standard A2P charges apply.
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Analytics
- Reports / Analytics Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control Assign specific roles with tailored permissions to control what each user can view and manage.
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Integrations
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HHubSpotSSalesforcePPipedrive50+ZZoho
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Calling
- Smart DID Routing Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing Route calls automatically to the correct contact/lead owner based on CRM information.
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Messaging
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1000 SMS (Text Messages)
Standard A2P charges apply.
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Enterprise
- Single Sign-On (SSO) Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
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Integrations
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HHubSpotSSalesforceZZoho50+ZZendesk
Protect customer data with call masking. Get CallHippo and ensure privacy of customer data and secure customer trust.
Start Free TrialFrequently Asked Questions
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Yes, CallHippo allows businesses to customize their number masking and set user privileges and access controls. Businesses can determine the accessibility rights, privileges, and limits of each agent on the phone system.
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Yes, in most cases. Today, there are stringent regulations regarding data privacy and customer safety. In that case, a number masking solution helps businesses prevent security breaches and fraudulent activities. So, it is legal in most jurisdictions. However, it is important to use the number masking app for legal and ethical purposes only.
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On CallHippo, the admin decides the user control and agents to whom customer phone numbers must be masked. If an agent’s access rights have number masking on, then all the calls routed to that number will be masked in this format- 09xxxxxxxxxx98. This way, number masking helps secure customer data from unauthorized access.
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Yes, a number masking app protects customers’ phone numbers while an agent handles outgoing or incoming calls to ensure the safety and privacy of personal information.
