If you run a call center or manage a voice team (support and sales), you probably need conversation intelligence software. Conversation intelligence software uses artificial intelligence (AI) to analyze all your speech and provide data-driven insights from all your...
Irrespective of your company’s size or the industry you are in, your sales team’s performance plays a vital role in your company’s success. They are the ones who nurture and convert leads into paying customers. However, the average sales conversion rate across...
Gone are the days when businesses relied on traditional selling strategies or aggressive sales pitches. In the modern business landscape, a deep understanding of your target audience and highly-trained salespeople is necessary to succeed. The return on investment for...
Companies all around the world are encouraging remote work, especially after the coronavirus pandemic started. 74% of companies plan to shift some of their employees to remote working permanently after the pandemic. However, this has affected the way call centers...
Today, businesses are increasingly competing with each other based on their customer experience (CX). This is why call center performance has become an important business focus that marks the success of an organization. By reiterating workforce management (WFM)...
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I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.
