by Paras Kela | Feb 7, 2022 | Coach
In the 21st century, customer service has emerged as one of the most critical components that decide the success of any organization. Customers have now become more aware of their choices and consumer rights. They expect high-grade products at reasonable costs, as... 
by Joydeep Das | Aug 7, 2021 | Coach
While all call centers want to improve their agents’ performance and processes, most of them find it difficult to do so due to the sheer volume of calls they need to review. Listening to thousands of calls manually each day is neither feasible nor practical for... 
by Joydeep Das | Jun 23, 2021 | Coach
Analyzing speech data derived directly from calls is a great way to gain rich and relevant insights into customers’ minds. It helps organizations improve their customer satisfaction rates, boost conversion rates, improve lead generation and agent performances. The... 
by Supriya Bajaj | Dec 22, 2020 | Coach
Irrespective of your company’s size or the industry you are in, your sales team’s performance plays a vital role in your company’s success. They are the ones who nurture and convert leads into paying customers. However, the average sales conversion rate across... 
by Rohit Rajpal | Dec 10, 2020 | Coach
Companies all around the world are encouraging remote work, especially after the coronavirus pandemic started. 74% of companies plan to shift some of their employees to remote working permanently after the pandemic. However, this has affected the way call centers... 
by Yesha Gangani | Dec 7, 2020 | Coach
Today, businesses are increasingly competing with each other based on their customer experience (CX). This is why call center performance has become an important business focus that marks the success of an organization. By reiterating workforce management (WFM)...
