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Conversation Analytics– 10 Best Conversation Intelligence Software In 2023

by Paras Kela | Feb 7, 2022 | Coach

In the 21st century, customer service has emerged as one of the most critical components that decide the success of any organization. Customers have now become more aware of their choices and consumer rights. They expect high-grade products at reasonable costs, as...

8 Benefits Of Using Speech Analytics

by Joydeep Das | Aug 7, 2021 | Coach

While all call centers want to improve their agents’ performance and processes, most of them find it difficult to do so due to the sheer volume of calls they need to review. Listening to thousands of calls manually each day is neither feasible nor practical for...