Senior Writer: Supriya Bajaj
In today’s world, businesses need to stay ahead of the competition. One way of doing this is by embracing new and advanced technologies – especially when it comes to customer service. As such, business owners need to facilitate their workflows and maximize their marketing initiatives with auto dialer software. A modern auto dialing system can save you time, keep customers up-to-date, boost sales and ensure no calls are going unanswered or forgotten about.
In this article, we are taking a deep dive into auto dialer technology along with discussing the 11 best free auto dialer software’s available in 2023, along with their features, pros, cons and pricing plans. We will also discuss how to select the right auto dialer software and frequently asked questions about automatic dialers so that you can make an informed decision when choosing the best free auto dialer solution.
Get ready to take your communication strategy from manual to automated! Read on to find the best auto dialer solution for your business.
What is Auto Dialer Software?
Auto-dialer software (also known as predictive dialer) is an automated system used by businesses or organizations to call customers or contacts from a list of numbers stored in its database.
The purpose of this power dialer is to increase efficiency and productivity through automated processes, which save time by avoiding manual labor, such as typing phone numbers into a keypad one-by-one. With modern auto-dialers, calls are made at an accelerated rate compared to traditional methods, allowing support staff to focus more on customer/client service without being overwhelmed by the volume of calls during peak hours.
Some other advantages of auto-dialer systems include improved lead generation & management capabilities, better data protection and privacy for customers, increased ROI (return on investment), and improved telemarketing conversions. Automated phone calling systems also enable businesses to reach a greater number of contacts with their messages while freeing up customer service agents to focus on more important tasks that help reduce overall labor costs.
"When making calls, executives have to deal with a large database of clients, and it leads to excessive back and forth by accessing the database for numbers, and dialing gets tedious. In this process, there are high chances of errors. But with auto dialer software, this can be avoided, making the process more accurate and efficient."
How to Choose the Best Auto Dialer Software?
Choosing the perfect auto-dialer software for a business is no small feat – with so many features and capabilities to evaluate, it’s important to consider what one’s business needs. Here are some key factors that should be taken into account before making a decision:
- Call forwarding
- Simultaneous phone calls
- Call tracking
- Live transfers offered by the software
- Integration with current CRMs or third-party apps
- Cost of usage and number of users supported
- Scripts & timing programmed into the dialer software
- Detailed reporting options from the dialer
Additionally, look for trial period offerings which provide an opportunity to assess user experience. Ultimately, when selecting an auto-dialer, prioritize choosing one that meets all requirements and is also long term cost efficient.
Top 11 Free Auto Dialer Software in 2023
Automating your call center and sales processes could be the difference between success and failure. Auto dialer software is becoming increasingly popular with businesses of all sizes, as it significantly reduces staff hours while improving customer communication. Here are 11 of the best free auto dialer softwares available in 2023 that you should check out:
|Brand Name||Rating||Key Features||Pricing|
|PhoneBurner|| Call tracking |
Integration abilities with several CRMs
| Standard Plan – $124 per user/month |
Professional Plan – $149 per user/month
Premium Plan – $166 per user/month
|CallHippo|| Call forwarding |
| Basic: $0 |
Bronze: $16 /month
Silver: $24 /month
Platinum: $40 /month
|8×8|| Unlimited calling in the US and Canada |
Music on hold
| X2: $24 per user per month |
X4: $44 per user per month
|Zoho Voice|| Interactive Voice Response |
Monitoring live conversations
| Basic Plan – $34 per user/month |
Standard Plan – $49 per admin
|RingCentral|| Business phone or toll-free numbers |
Unlimited calling within the US and Canada
| Core: $20 per user/month |
Advanced: $25 per user/month
Ultra: $35 per user/month
|Grasshopper|| Unlimited free calls and texts in Canada and the US |
Offers toll-free numbers, vanity numbers, and local numbers
| Solo: $26 per month |
Partner: $44 per month
Small Business: $80 per month
|Nextiva|| Auto attendant |
Mobile app and desktop app
Advanced IVR systems
| Essentials: $18.95 monthly |
Professional: $22.95 monthly
Enterprise: $32.95 monthly
|Vonage|| AI virtual assistant |
High-definition call quality
Unlimited calling and text messaging on all plans
Free video conferencing
| Mobile: $14.99 per line per month |
Premium: $24.99 per line per month
Advanced: $34.99 per line per month
|EngageBay|| Multi-currency support |
Live chat and help desk
Email marketing campaigns
Sales automation from its CRM and Sales Bay
| Basic Plan – $12.99 per user/month |
Growth Plan – $49.99 per user/month
Pro Plan – $79.99 per user/month
|AgileCRM|| Call recording |
On-screen call scripts
Automated voicemail drops
| Starter Plan – $8.99 per user per month |
Regular Plan – $29.99 per user per month
Enterprise Plan – $47.99 per user per month
|Exotel|| Reports and analytics |
Automated calls & SMS
Call recording and Dynamic call flow
| Dabbler – USD 200 – 5 Months Validity |
Believer – USD 500 – 11 Months Validity
Influencer – USD 1000 – 11 Months Validity
PhoneBurner is an intuitive, innovative and user-friendly auto dialer that has the power to connect you with leads quickly, reduce manual actions drastically, and save time on tedious call-scheduling tasks while offering a range of powerful features.
This auto dialer software is one of the cheapest auto dialers available in the market that allows users to set up custom campaigns tailored towards their target audience and preferences. It is associated with cold calling process automation, which makes it easier and quicker than ever!
- Call tracking
- Live transfers
- Recorded messages
- Integration abilities with several CRMs
- Makes dialing faster
- Detailed Leads Reporting
- Automatic call logging
- Powerful post-call process automation
- Intelligently and automatically distribute leads
- Custom reporting and analytics
- Real-time number monitoring for spam flags
- Complicated UI
- Poor customer support
- Inaccurate timezone mapping
- Poor central administrative function
- Fewer app updates
- Standard Plan – $124 per user/month billed annually
- Professional Plan – $149 per user/month billed annually
- Premium Plan – $166 per user/month billed annually
CallHippo is another predictive dialer powerful enough to maximize business efficiency and organizational workflows. Developed by leading telecommunications experts, CallHippo adds an extra layer of agility, enabling organizations to tune their processes and workflow organization like never before.
CallHippo’s free auto dialer app is designed to make it simple for sales agents and customer service teams to keep in touch with their customers. It offers powerful features and integrations, thorough reporting capabilities and easy-to-use software. The software also offers unrestricted access on desktop or mobile devices along with round the clock technical support.
- Answering rules
- Call recording
- Call park
- Call forwarding
- Call distribution
- Call transfer
- Scheduling and queuing calls
- Voicemail support
- Easy CRM integration
- Call analytics feature
- Easy to navigate
- Intuitive interface
- Prompt technical support
- Virtual numbers
- Easy onboarding process
- Straightforward integration
- Mobile app for Android
- Free Trial Available
- Voicemail technology can be upgraded
- Reporting is hard to download
- Laggy Phone app
- Basic Plan – $0 per user/month (For startups)
- Bronze Plan – $16 per user/month (Ideal for small teams)
- Silver Plan – $24 per user/month (For fast-growing teams)
- Platinum – $40 per user/month (For larger teams)
8×8 is a powerful auto dialer that seamlessly blends telephony hardware, software applications and services into your business operations while providing complete control (through easy configuration settings) over incoming/outgoing strategies.
8×8 online auto dialer simplifies the tedious tasks for agents to be more efficient and provides them with the insights needed to make smarter, data-driven decisions. Through advanced analytics and CRM integration, agent teams can stay connected and work together more effectively, making better use of their time and providing customers with a better experience.
- Integrated caller call blocking
- Patented answering machine detection
- Active real-time list management
- Persistent connection feature
- Very intuitive interface
- Easily monitor campaign performance
- Customizable dashboards
- Streamlined IVR capabilities
- CX Analytics to provide visibility into customer interactions.
- Quality Management that offers exceptional customer service
- Speech Analytics that offers valuable insights
- Glitchy system
- Less customization
- Poor customer support
- Fewer integrations
- Integration process takes a lot of time
- Desktop app not fully integrated with browser interface
- Voice contact center – $85 per user/month
- One interface for voice and digital interactions – $110 per user/month
- Advanced contact center with QM and interaction analytics – $140 per user/month
4. Zoho Voice
Zoho Voice is another powerful cheap auto dialer that helps agents quickly connect with prospects using advanced automation via integrated campaigns across voice channels (calls).
Zoho Voice enables calls to landline and cellular numbers, ensuring that your team won’t miss any important business calls. Additionally, its call routing feature ensures that all calls are directed to the most competent members of your team. And to keep everyone connected even when they’re working remotely, the app also comes with extension dialing that allows your employees to keep in touch with each other easily.
- Interactive Voice Response (IVR)
- Call queues
- Call recording
- Call transferring
- Monitoring live conversations
- Setting up business and holiday hours
- Browser extensions
- Intelligent Campaign Manager
- Can be easily integrated with Zoho CRM
- Integrative cross-channel marketing initiatives
- Support for Real-Time Calling Report tracking
- Good analytics and data for all memberships
- Tough learning curve
- No video calling tools
- Limited integrations
- No desktop clients
- Basic Plan – $34 per user/month, billed annually (Call charges applicable)
- Standard Plan – $49 per admin & 10 Zoho agents/month, billed annually (Call charges applicable)
- Zoho One Friendly Contact Center – $74 per admin & 10 Zoho agents/month, billed annually (Call charges applicable)
RingCentral’s auto dialer is a robust tool designed to ensure your business never misses a call. By harnessing automated calling technology, this ingenious solution eliminates the need for manual dialing, meaning your agents are ready to take calls as soon as they come through.
With RingCentral’s auto dialer, you can customize your campaigns according to your specific goals and objectives. You have the power to impose rules that determine the people you want to contact, when you want to contact them, and how regular the calls should be.
- Customizable campaigns
- Data integration
- Voicemail capabilities
- Campaign management
- Real-time reporting and analytics
- TCPA Dialer support for keeping your callers compliant
- Powerful scripting features
- Built-in advanced analytics
- Supports HD video conferencing
- Difficult 3-way calling
- Lackluster support
- High pricing
- Essentials Plan – Custom Pricing
- Standard Plan – Custom Pricing
- Premium Plan – Custom Pricing
- Ultimate Plan – Custom Pricing
Grasshopper’s auto dialer has been incredibly popular for small business entrepreneurs since the internet age due to industry-leading flexibility terms and functionality. The auto dialer operates fully in the automated virtual environment and brings the convenience and easy setup of virtual phone service to start-ups, solopreneurs, and small businesses.
- Unlimited domestic calls
- Virtual fax
- Automated greetings
- Call forwarding
- Detailed Call reports
- Ruby Receptionist service
- Easy to use
- Affordable international calling plan
- Custom call scheduling as per calendar availability
- Real-time notifications
- Fair and competitive rate
- Poor customer service
- Non-intuitive settings interface
- Web based calling is only available in the US and Canada
- Solo: $26 per month
- Partner: $44 per month
- Small Business: $80 per month
Nextiva is another auto dialer that allows businesses to start audio and video conferencing with the click of a button. Plus, businesses get to use a unique local toll-free number for added convenience.
The auto dialer also has the feature to set up alerts for voicemail via email and receive text messages from a mobile app. If CRM is the beating heart of your sales efforts, go with the VoIP solution that will bring out the best in your CRM and your representatives – choose Nextiva.
- Comprehensive customer information
- Real-time view of customers at individual levels
- Automated feedback
- Call Forwarding
- Call Routing
- Branded professionally recorded greetings
- Integration with any CRM
- Stable service
- Easy to use
- Helpful staff
- Mobile app bugs
- Core Plan (Voice contact center) – Custom Pricing
- Premium Plan (Digital engagement) – Custom Pricing
- Optimum Plan (Workforce optimization) – Custom Pricing
- Ultimate Plan (Workflow automation) – Custom Pricing
Vonage’s powerful auto dialer ensures seamless integration of voice and digital channels into Salesforce to deliver exceptional customer experiences and elevated efficiency. This cutting-edge solution makes it simple for contact centers to expedite pre-sales, onboarding, adoption and value realization. With its unique capabilities, it provides tailored workflows and unparalleled service excellence.
- AI-based virtual assistant abilities
- Advanced ACD features to match callers with agents
- On-the-spot coaching
- Enhanced UX for agents
- AI technology to improve customer interactions
- Salesforce integration
- Easy call flow design
- Analytics linking to Salesforce
- Call routing based on Salesforce integration
- Reporting & Reliability
- Chrome extension for convenience
- Poor mobile app
- UI not user-friendly
- Priority Plan – Custom Pricing
- Premium Plan – Custom Pricing
- Add-on Options Plan – Custom Pricing
EngageBay is an all-in-one CRM software suitable for B2B and B2C startups, small and mid-size companies. This auto dialer offers marketing, sales, and customer support tools at an affordable price, enabling businesses to develop and nurture customer relationships.
Engagebay is a comprehensive all-in-one platform that covers the full funnel. It offers all the tools you need to acquire visitors, drive conversions and provide customer support – all at an affordable price.
- Deals and tasks
- Multi-currency support
- Sales automation from its CRM and Sales Bay
- Email marketing campaigns
- Integrate landing pages, pop-ups and forms into sales and CRM tools
- Live chat and help desk
- Easy to use and set up
- Excellent call quality
- Email broadcasts
- Email automation
- Web tracking
- Good communication hub
- Excellent customer support
- 14 days free trial
- No option to build own templates
- No Social Software Analytics
- Hard to set up integration features
- Limited landing page templates
- Free Plan – $0 per user/month
- Basic Plan – $12.99 per user/month
- Growth Plan – $49.99 per user/month
- Pro Plan – $79.99 per user/month
AgileCRM is another robust and easy-to-use auto dialer that makes the overall sales process simplified and efficient. It provides an automated dialer that connects and disconnects with ease, along with several other features such as sales enablement, marketing automation, social suite and web engagement, for a more effective sales and marketing experience.
- One-by-one calling of contacts based on system fields
- Personalized voicemail
- Automated voicemail drops
- Call recording
- On-screen call scripts
- Easy to login
- Highly Customizable
- Mobile accessibility
- Workflow automation
- Email Reporting
- Affordable pricing
- Limited reporting capabilities
- Inflexible email template building tool
- Poor customer support
- Poorly configured reporting tool
- Starter Plan – $8.99 per user per month
- Regular Plan – $29.99 per user per month
- Enterprise Plan – $47.99 per user per month
Exotel gives businesses hassle free and efficient auto dialer software that helps in the better management of customer contacts or calls. It’s simple to operate and has a wide range of features and customization, making it an excellent choice for anyone looking for an automated calling system.
Exotel’s integration of communication technologies like IVR, Call Recording, Voice Broadcast, SMS & Web Chat creates a powerful platform for businesses to enhance customer satisfaction levels and the efficiency of their operations. The user-friendly dashboard will provide you insights into your interactions in real time so you can analyze trends and make data-driven decisions.
- Caller identification
- Call forwarding to simultaneous calls
- Automated voice prompts
- Reporting and analytics tools
- Comprehensive analytics feature supported by artificial intelligence
- Easy to set up and use
- Customization options
- Integration of list management and scheduling
- Excellent technical support
- Very useful reporting and analytics tools
- 15 days free trial
- Confusing user interface
- Lack of integration capability with other CRM platforms
- Lack of real-time flexibility across several networks
- The pricing structure is not transparent
- Dabbler Plan – $200 (5 Months Validity)
- Believer Plan – $500 (11 Months Validity)
- Influencer Plan – $1000 (11 Months Validity)
By investing in the right auto dialer software, you will be able to improve customer service and enhance your business operations. Automated dialers allow for an efficient sense of customer engagement with regard to sales, marketing and support. Advanced features like call analytics also help provide detailed insight into caller behavior which can further be used to understand how customers prefer to do business.
Besides saving time, an automated dialer helps extend a personalized experience for every customer by allowing simultaneous calls on multiple lines based on different scenarios or parameters. This helps maximize the potential of successful conversions and enhances team productivity overall with improved agent efficiency due to their freed-up resources while they engage with current customers.
The bottom line is that an auto-dialer is quite invaluable when it comes to making sure each customer has a fantastic buying experience and receives quality support services whenever they need it.
1. Which are the best auto dialer softwares?
Finding the right auto dialer software for your business in 2023 can seem daunting with so many options available. To help, we’ve mentioned some of the top-rated auto dialer softwares – CallHippo, PhoneBurner, 8X8, Zoho Voice, RingCentral, Grasshopper, Nextiva, Vonage, EngageBay AgileCRM and Exotel. Each one is tailored to meet specific needs while providing efficient solutions at an affordable price point.
2. How do I set up an auto-call dialer?
Setting up an online auto dialer app can be surprisingly straightforward. All it takes is choosing the right provider, inputting your contacts into their system, customizing the voicemail settings and adjusting caller ID as desired; before you know it, you’ll have automated messages ready to go!
3. Are automatic dialers illegal?
It’s important to note that automatic dialers are not inherently illegal — their usage, however, may be restricted by federal or state regulations. Generally speaking, if you plan on using an auto dialer for telemarketing purposes, you’ll need prior express written consent before placing a call (or sending a text) to someone.
However, we’ve mentioned above 11 of the best and completely free auto dialer softwares in 2023 to make sure your calls remain compliant with all federal and state regulations!
4. What is an auto dialer free software?
An auto dialer free software is an app offered for free by a service provider. Generally, these free auto dialer apps will still provide you with the features you need for efficient customer service, but you may find that the features are limited compared to paid versions.