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3 Steps to Setting up a Toll-Free Call Forwarding Service

Simplify your phone communication with a cost-effective, secure and reliable virtual phone solution

CallHippo Blog image
Utsav shah

Senior Writer:

green tickDate: August 23, 2023

It is estimated that 85% of the customers whose calls you miss will never call you again. Therefore, Each missed call can cost you, one potential customer. The best way to deal with this is to forward the calls waiting in the queue to various phone numbers.The toll-Free phone number also helps to improve customer experience and it is an essential factor for the growth of a business.

You will never miss a call again, whether you are working from home, your office, the airport, or a hotel room. You can decide exactly how and where your calls are directed. A call forwarding service ensures that every customer gets the attention that they deserve.

In this article, we will discuss how to set up a toll-free call forwarding service in three easy steps.

What is Call Forwarding and How Does It Work?

Most of us know that call forwarding essentially allows you to route calls to a different number. These calls can be routed to your landline, cell phone, business phone number, or even someone else’s phone. Toll-free phone numbers for business are not just beneficial, it is kind of a necessity. It builds a trust factor in consumers.

Toll-free call forwarding works exactly like traditional call forwarding. The key difference between the two, however, is that with toll-free forwarding the phone call is forwarded from a 888 toll-free number.

What are the Typical Call Forwarding Rules?

You can set the following rules for call forwarding:

Rule no 1: Forward when busy

Rule No 2: Forward when there is no answer

Rule No 3: Pre-set forwarding events

Also, you can forward calls to a single number or multiple numbers. You can have the phone ring in a sequence or have them ring all that once.

Toll-Free Call Forwarding-CallHippo

Why Should You Get a Call Forwarding Feature?

    • Never miss a call by forwarding to it multiple phone numbers at the different times of the day by setting up customizable schedules.
    • Appear local by creating numbers for different area codes and forward them to your cell phone number.
    • Redirect calls waiting in a queue to a recorded greeting. Here you get a chance to pitch new products, offers, promotions, and more to your potential customers while they wait.

How to Set Up Toll-Free Call Forwarding?

Step 1: Log in 

Once you have successfully logged in, search for the call forwarding feature. You may want to check with your service provider whether you have access to the call forwarding feature or not. Once you access the feature, Enter the number(s) to which you wish to forward the calls.

Suppose you want to forward your calls to a personal US virtual phone number, all you need to do is enter 1+ area code + phone number.

The phone number from which you are forwarding calls can be your toll-free business phone number or any other primary contact number that your customer uses to get in touch with you. Now you are all set to send your incoming calls to the new phone number or device.

Step 2: Apply forwarding rules to route your calls

Set up rules to forward your calls. One such rule can be forward incoming calls from the toll-free business phone system to the cell phone number lookup only when no one picks up the office phone number after 5 or more than 5 rings.

There are a lot of call forwarding features and options that you can choose and apply to customize your business operations. Some of the most popular call forwarding rules include the time of day routing, holiday routing, etc. These options carve out a path to deliver the phone calls to the right place and at the right time.  

Step 3: Check whether the calls are getting forwarded or not

The last and final step is to ensure that the call forwarding feature is working as expected. Test your changes by calling the forwarded phone number. If all goes well, you are good to go.

Congratulations! You have now set up a toll-free forwarding service on your business line. As you can see, a call forwarding service using a toll-free phone number is extremely easy to configure.

Benefits of Toll-free Call Forwarding

  • Never miss a call again thanks to flexible call routing rules
  • Provide 24×7 technical support to your customers all around the globe
  • Your customers will automatically get connected to the right agent on their very first attempt through automatic or interactive call routing.
  • You can keep in touch with your customers while you are travelling by forwarding business calls to your mobile phone number
  • It will make you look like a legitimate, professional organization and will help you from losing customers to your competitors.

Wrapping Up

There are a lot of service providers in the market. Some offer call forwarding for free, while some offer it as the main feature with their phone service package or some as an additional paid feature. 

The price of the call forwarding feature varies according to the phone service provider, the origin of the incoming calls, the rate per minute, etc. Watch out for all these factors before you start using this feature.

Ensure that you make full use of this amazing feature so that you never miss an opportunity to grow your business.


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