In today’s fast-changing business environment, exceptional customer...
We found 45 articles by callcenter
6 Best VoIP for Call Center in 2024 And Reasons to choose
VoIP (Voice over Internet Protocol) is a rapidly evolving system that allows...
What Is A Hosted Contact Center? Benefits, Differences & Consideration FactorsÂ
In the past, call centers called for significant investments in technology,...
Outbound Call Meaning? A Complete Guide
What does an Outbound Call mean? An outbound call is a call made by an...
Call Center CRM – Complete Guide with Top Contact Center CRM Software
Call center workers know just how frustrating it can be not to be able to...
![What is Call Center Knowledge Base Software? [How To Create One]](https://webcdn.callhippo.com/blog/wp-content/uploads/2022/02/How-Knowledge-Base-Software-Helps-Call-Centers-01.png)
What is Call Center Knowledge Base Software? [How To Create One]
For customer support reps it is usual to get overwhelmed by innumerable...
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How to Handle Angry Customer in Call Center? [12 Proven Ways]
One of the toughest aspects of being a call center agent is coping with...
Guide To Start A Successful Call Center In The Philippines
Call center software has become important for businesses of all sizes. More...
Call Center Quality Assurance Best Practices To Follow In 2024
Managing a call center is not rocket science, but at the same time, it's not...
25 Top Call Center KPIs & Agent Productivity Metrics
Operating a call center without routinely evaluating call center KPIs or call...