by Joydeep Das | Oct 5, 2022 | callcenter
What is Outbound Calling? An outbound call is a call made by an organization’s call centers to understand customers’ preferences, assist customers, improve relationships, or facilitate sales. Outbound calls greatly influence branding, market perspective,... 
by Hiba Ali | Jul 22, 2022 | callcenter
Call center workers know just how frustrating it can be not to be able to retrieve the relevant information while the customer waits on the other end. To stay competitive and provide excellent customer service, you need tools that provide you with a 360-degree view of... ![What is Call Center Knowledge Base Software?[How To Create]](https://webcdn.callhippo.com/blog/wp-content/uploads/2022/02/How-Knowledge-Base-Software-Helps-Call-Centers-01.png)
by Nishita | Feb 14, 2022 | callcenter
For customer support reps it is usual to get overwhelmed by innumerable customer queries. Also, there is a regular frustration of resolving a recurring query again and again. Well, are you planning to increase the number of support reps? Please don’t make a decision... ![How to Handle Angry Customer Calls in a Call Center? [12 Proven Ways]](https://webcdn.callhippo.com/blog/wp-content/uploads/2021/06/Proven-Ways-To-Tackle-An-Angry-Caller-In-A-Call-Center.jpg)
by Shubham Rajpara | Jan 17, 2022 | callcenter
It is all about customers. One of the main reasons for Amazon’s success – and other modern-day leading businesses is that they pride themselves on being people-centric. They invest heavily in offering an excellent customer experience and take great strides to... 
by Sakshi Sharma | Oct 20, 2021 | callcenter
Introduction: A call center for business is known to serve a humongous number of calls in a single day. It is practically impossible for an individual or a team to do so. And thus, we need artificial intelligence that can assist the agents in day-to-day customer... 
by Nishita | Oct 13, 2021 | callcenter
Call center software has become important for businesses of all sizes. More than 50% of customers of all age groups typically use the phone to reach out to a service team. Call center software allows you to manage everything related to phone calls, including...
