If you are running a call center without a solid quality management plan,...
We found 36 articles by callcenter
Call Center Efficiency & Contact Center Optimization: A Complete Guide
Providing excellent customer service is crucial for any business, and call...
Customer Service vs Customer Support: Key Differences, Importance & Best Practices
There is often confusion between customer service vs. customer support....
What is Call Center Quality Assurance? Benefits, Methods & Tools Explained
Managing a call center effectively requires balancing multiple elements: agent...
What is Call Flow and Why is Call Center Call Flow Important?
Modern businesses and their customers are far different than what they were a...
8 Types of Call Centers and Which Is Right for Your Business?
Your customer waited 15 minutes on hold yesterday. They hung up. You lost $200...
What is FCR (First Call Resolution): Know How to Measure and Improve
Your customer calls about a billing error. Your agent fixes it. Three days...
Contact Center vs Call Center: Key Differences Explained
Having spent years deep in the world of customer service tech, I can tell you...
What is Call Whispering and How Does It Enhance Customer Interactions
In every customer phone conversation, there's a moment where your business can...
What is an Abandoned Call? Causes & How to Handle Them
In customer service, every interaction matters. When a caller disconnects...
