by Sakshi Sharma | Oct 20, 2021 | callcenter
Introduction: A call center for business is known to serve a humongous number of calls in a single day. It is practically impossible for an individual or a team to do so. And thus, we need artificial intelligence that can assist the agents in day-to-day customer... 
by Nishita | Oct 13, 2021 | callcenter
Call center software has become important for businesses of all sizes. More than 50% of customers of all age groups typically use the phone to reach out to a service team. Call center software allows you to manage everything related to phone calls, including... 
by Paras Kela | Oct 11, 2021 | callcenter
Managing a call center is not rocket science, but at the same time, it’s not even an easy feat. You have to look after several elements such as agent training, investing in the right call center software, regular report generation and analysis, and a lot more.... 
by Paras Kela | Oct 1, 2021 | callcenter
Operating a call center without routinely evaluating call center KPIs or call center metrics is similar to driving a car with an opaque windshield– meaning, performing operations without knowing whether you are moving forward or backward. However, regularly evaluating... 
by Sakshi Sharma | Sep 22, 2021 | callcenter
( Source: giphy ) If Money Heist was a roller coaster, then Professor would be the rails that enabled the show to run smoothly through all its turns and steep curves! El Professor, from La Casa De Papel, is a name that has become a brand over the years. Synonymous... 
by Paras Kela | Sep 6, 2021 | callcenter
In the twenty-first century, the priority of major corporations and industries has turned to customer experience and satisfaction. As a result, just like the product quality and sophisticated manufacturing units, businesses are now spending heavily on call center...
