Wondering if Cloud PBX Solutions or Cloud Contact Center solutions will suffice your business needs and help your agents? The answer depends on what size of a business you are. A PBX solution offers limited features and is only suitable for small-sized businesses....
The titles “call center” and “contact center” are often used reciprocally. Even though the terms are similar, they are not identical. The primary difference happens to be the correspondence systems and the customer’s overall user experience from these centers. Call...
It’s no surprise that Customer Satisfaction is the key to making a business successful. Providing the best customer service can help to turn your customers into loyal customers. Solving customer queries spontaneously, executing the negative feedbacks, fulfilling...
Customer experience has become a priority for every company. Almost 46% of companies say that customer experience is their top priority in the next five years. And, why not? Customers are the ones paying for your products and services, helping you generate revenue. ...
As a call center manager, you need to ensure your agents remain productive and continuously contribute to the organizational objectives. But since modern-day call centers have hives of data to analyze, accurately measuring agent performance can be challenging. Here...
If there’s anything that can boost your business’s performance in 2021, it’s an efficient call center that delivers excellent customer service. The Coronavirus pandemic has forced people and businesses to conduct more operations virtually. This translates to limited...
I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.
