by Joydeep Das | Oct 5, 2022 | callcenter
What is an Outbound Call? An outbound call is a call made by an organization’s call centers to understand customers’ preferences, assist customers, improve relationships, or facilitate sales. Outbound calls greatly influence branding, market perspective,... 
by Hiba Ali | Jul 22, 2022 | callcenter
Call center workers know just how frustrating it can be not to be able to retrieve the relevant information while the customer waits on the other end. To stay competitive and provide excellent customer service, you need tools that provide you with a 360-degree view of... 
by Nishita | Feb 14, 2022 | callcenter
For customer support reps it is usual to get overwhelmed by innumerable customer queries. Also, there is a regular frustration of resolving a recurring query again and again. Well, are you planning to increase the number of support reps? Please don’t make a decision... 
by Jackson Jaikar J | Feb 4, 2022 | callcenter
Introduction Many of you might have heard about “Dunning-Kruger,” a psychological phenomenon where cognitive bias happens, and people tend to think way too high about themselves. It was first observed and documented by Cornell University psychologists David Dunning... 
by Jahnavi Vekaria | Feb 2, 2022 | callcenter
Call centers are an eternal part of any modern business. You can estimate from the figures that more than 59% of the customers have higher expectations from customer support than the previous year. These figures are convincing and stress the innovative virtual call... 
by Shubham Rajpara | Jan 17, 2022 | callcenter
It is all about customers. One of the main reasons for Amazon’s success – and other modern-day leading businesses is that they pride themselves on being people-centric. They invest heavily in offering an excellent customer experience and take great strides to...
