If there’s anything that can boost your business’s performance in 2021, it’s an efficient call center that delivers excellent customer service. The Coronavirus pandemic has forced people and businesses to conduct more operations virtually. This translates to limited...
Remote working has become the new norm. Over the last five years, people working remotely has increased by more than 44%. By 2028, 73% of the teams globally will have remote workers. However, running a remote voice team successfully requires you to follow a different...
“The key to reducing wrap time is to do so without pressuring advisors, so we don’t impact the quality of their output or their morale. Do high call wrap-up times worry you? Are you also looking for ways to reduce them and increase customer satisfaction? Reducing...
The importance of providing a quality customer experience cannot be stressed enough for businesses today. Statistics suggest that almost 90% of customers switch to other service providers following a bad experience. Thus companies must ensure that their customers are...
Even though there are several customer service channels available (live chat, email, social media, etc.), the phone is still the most used (48%) and preferred (80%) ways to resolve queries. This makes it imperative to hire agents that show empathy to the customer,...
Modern customers no longer base their loyalty on price or product. Instead, they want a great customer experience. 86% of buyers are willing to pay more for a great customer experience. However, with the rapid shift to the new normal of working remotely, contact...
I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country.
