callcenter


5 Ways to Improve Your Call Center Efficiency

5 Ways to Improve Your Call Center Efficiency

If there’s anything that can boost your business’s performance in 2021, it’s an efficient call center that delivers excellent customer service.  The Coronavirus pandemic has forced people and businesses to conduct more operations virtually. This translates to limited...
Remote Voice Teams: Tools, Tips & Best Practices

Remote Voice Teams: Tools, Tips & Best Practices

Remote working has become the new norm. Over the last five years, people working remotely has increased by more than 44%. By 2028, 73% of the teams globally will have remote workers. However, running a remote voice team successfully requires you to follow a different...
7 Sure Shot Ways To Reduce Call Center Wrap-Up Time

7 Sure Shot Ways To Reduce Call Center Wrap-Up Time

“The key to reducing wrap time is to do so without pressuring advisors, so we don’t impact the quality of their output or their morale. Do high call wrap-up times worry you? Are you also looking for ways to reduce them and increase customer satisfaction?  Reducing...
Critical Soft Skills for Call Center Agents

Critical Soft Skills for Call Center Agents

Even though there are several customer service channels available (live chat, email, social media, etc.), the phone is still the most used (48%) and preferred (80%) ways to resolve queries. This makes it imperative to hire agents that show empathy to the customer,...

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