by Nishita | Feb 14, 2022 | callcenter
For customer support reps it is usual to get overwhelmed by innumerable customer queries. Also, there is a regular frustration of resolving a recurring query again and again. Well, are you planning to increase the number of support reps? Please don’t make a decision... 
by Jackson Jaikar J | Feb 4, 2022 | callcenter
Introduction Many of you might have heard about “Dunning-Kruger,” a psychological phenomenon where cognitive bias happens, and people tend to think way too high about themselves. It was first observed and documented by Cornell University psychologists David Dunning... 
by Jahnavi Vekaria | Feb 2, 2022 | callcenter
Call centers are an eternal part of any modern business. You can estimate from the figures that more than 59% of the customers have higher expectations from customer support than the previous year. These figures are convincing and stress the innovative virtual call... 
by Shubham Rajpara | Jan 17, 2022 | callcenter
It is all about customers. One of the main reasons for Amazon’s success – and other modern-day leading businesses is that they pride themselves on being people-centric. They invest heavily in offering an excellent customer experience and take great strides to... 
by Paras Kela | Oct 29, 2021 | callcenter
Proactive customer service is necessary in today’s world to keep the customers happy and satisfied. It has been seen that companies with a more proactive contact center are able to draw in more customers over time due to the benefits and advantages they offer.... 
by Nidhi Neeralkatti | Oct 27, 2021 | callcenter
When it comes to reaching out to customer service, people often prefer phone support. The familiarity of talking on the phone with real humans develops a trust factor between the customer and the customer support agent. It also helps resolve the issues immediately....
