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Conference Call Service

Collaborate with your clients located worldwide by making use of CallHippo’s super-efficient conference call feature. Conduct meetings remotely to reach your goals quicker, all with a seamless user interface and experience. Sign up today to experience the benefits yourself!

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What is a Conference Call?

It’s also called concall which is a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference. This third guest can be a manager, a supervisor, or another agent. It’s more like a warm call transfer- you inform the new recipient about the call, transfer the call after his permission, introduce the caller and the new recipient and according to the requirement either stay or leave the 3-way conference call.

Call Conferencing

CallHippo Call Conference Feature Can be Used To:

Conduct meetings from anywhere

You will have a dedicated virtual Phone number that will let you host conference calls from any computer or phone. You can schedule meetings, activate conference calls and manage features of the meeting.

Reach your goals quickly

A concall using a Virtual Phone number means participants no longer have to meet physically in order to make a decision. The convenient conference call feature will allow you to seamlessly connect and work with your partners from all over the globe. Businesses can effectively use a conference line to meet with remote parties both internally and outside the company.

The conference calls are made during important client meetings, sales presentations, project meetings, regular team meetings, training, and to communicate with employees who work at remote locations. It is the best way to cut the travel costs and allow workers to be more productive as they don’t have to travel every now and then to attend the meetings.

Everything About CallHippo Call Conferencing Feature


Benefits of Call Conferencing

  • Agents and managers can join the same call to provide a seamless experience.
  • You can discuss projects with your global Partners.
  • You will not feel bound to your office premises. Access conference calls from the device and the place you find most comfortable.

More Features

Power Dialer
Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Smart Switch
Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Call Transfer
Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing
Call Queuing Software

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics
Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

On Hold Music
On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

8 Ways Cloud-Based Conference Call Services Can Help Your Sales Team

It is worth mentioning that you can leverage both the audio and video conferences service to improve your sales team’s productivity and generate better results.

1.Keeps Everyone Aligned

When all your salespeople are aligned with your goals and objectives, they are more likely to meet them. This also ensures they know the boundaries and understand the don’ts of your company.

Cloud-based teleconference call allows you to communicate with your team simultaneously and ensure that they understand what’s expected of them. They can even ask questions (if any) and clear all their doubts.

When it comes to conference calling with clients, it helps make sure that they (all the decision-makers) understand what your product is capable of. This also clears any expectations and assumptions that they might have of you, enabling you to deliver on your promise better.

2.Improves Engagement

Selling a product or service can be difficult if you can’t meet the prospect in person. It makes it challenging to understand what the person on the other end is expecting or how well they’re receiving the information.

However, with cloud-based video conferencing, you can better gauge the prospects’ interest and how well they’re receiving the information. This will enable you to adjust your representation accordingly.

Video also helps put a face behind the name and build better customer relationships. As long as you can effectively grab and hold your prospect’s attention, you can easily build trust with customers.

3.Saves Time and Money

Cloud-based conference calling service allows regular business meetings without the need for traveling. This saves both time and money and can have positive effects on your sales team.

Here are three more ways conference call system saves time and money:

  • More meetings in less time: Cloud-based conferencing calls let you conduct more frequent meetings. They won’t need to travel to the client’s place or office (for internal meetings). And, more meetings mean more chances to convert a customer.
  • Better flexibility: Prospects who are key decision-makers in their company are often strapped for time. Conferencing calls allow your team to conduct meetings at a time that’s convenient for both of them (even if it means post-dinner).
  • Expanding sales focus: In physical sales, your employees are limited to a certain geographic location. Or you would have to spend hefty amounts on their traveling. However, with a conference phone, you can reach any prospect globally, thereby expanding your scope of business and reducing the competition.

4.Provides Unlimited Access

When you are in a meeting, the last thing you would want is to have a participant denied access because you have reached your limits. Cloud-based conferencing calls allow you to add as many as 100 participants without any limits on the calling time.

This means you can easily hold inter-department (sales, customer support, and marketing) meetings. This, in turn, ensures all your employees are up-to-date with the latest customer trends and product changes.

5.Recording Capabilities for Employees Who Can’t Attend the Meeting

Given the current situation (COVID-19 pandemic), not every employee can attend the meeting for various reasons. And it’s understandable!

However, you would not want those employees to stay behind the changes in your products, customer trends, or tactical changes in your sales processes. That’s where call recordings can help.

Cloud-based conference calling solutions allow you to record the entire conversation. You can then share it with employees who were not present in the meeting. Call recording also enables you to go back to the meetings and use it as a reference to create new strategies.

Another benefit of the call recording is that it provides a historical record that can be used for future meetings or verification of decisions.

6.Regular Training Sessions for Remote Employees

90% of sales representatives forget their training knowledge within 120 days. The number itself is an indication of how vital regular training sessions are. However, when you manage a remote team, training them can be challenging.

training for remote employees

Cloud-based call conference makes it easier for you to bring all your team members together to coach them. Depending on your sales process, you can set specific times each day, week, or month to coach your remote sales employees.

It is also a great time to remind your team about the importance of communication and collaboration. You can even share updates on company information or products to ensure they are aware of the recent changes.

7.Impactful Demonstrations and Presentations

The more impactful your demonstration is, the more likely you’re to close the deal.

If a prospect cannot see or understand the product easily, it would become challenging to convince them. However, with cloud-based video conference calling, you can showcase a live demo of your product.

Here is how video conferencing can help provide impactful demonstrations of your product:

  • Screen sharing: A video conferencing app combined with a screen sharing tool enables you to share live information from your system and helps prospects understand how your product works.
  • Discuss ideas: How does your product help solve your prospects’ pain points? What features are the most useful for them? Conferencing calls enable you to discuss all the ideas, leading to increased engagement and understanding.

8.Helps Build Rapport Within and Outside the Organization

When your team members interact regularly, they are more likely to trust them, even if they haven’t met each other. This goes for all your employees (even the ones in different departments).

On the other hand, conference calls with customers allow you to connect with multiple decision-makers in their organization. When done right, communication with them can help build rapport with them.

Improved rapport within the organization will ensure alignment and increased productivity. And when prospects trust you, they are more likely to convert and stay with your company.

How To Choose Conference Calling Services

You must consider the following aspects when selecting the best conference calling service providers for your company:

  1. Attendees, hosts, and the number of participants allowed in audio/video meetings
  2. Limitations on meeting length and duration
  3. The kind of call facility available (is it audio only? Or audio & video both?)
  4. Look for critical features such as chat messaging during meetings, screen share, file share, presentation mode, meeting recording, remote screen control, whiteboards, etc.
  5. Compatibility between the browser, the operating system, and the device
  6. Quality audio and video, including filters, video backgrounds, and noise suppression.
  7. Look for the ability to mute/remove participants and control meeting security (meeting passcodes, locks, etc.)

Frequently Asked Questions

Is there an additional cost for call conferencing?

Absolutely not! You can add a third person in between calls at any time without paying an extra penny. Since call conferencing is a fundamental feature of the CallHippo VoIP system, it will be included in all plans at no additional cost. Also, there is no geographical boundary, allowing you to conduct a conference call with anyone on the planet.

How many members can participate in a call conference?

CallHippo, being a cloud-based telephony system, allows you to add up to 100 participants during a call conference. The 100-person capacity is enough to facilitate you to organize mega virtual meetings while working remotely. Moreover, the CallHippo conferencing calling system does not cap call time, letting you continue the call for as long as you need.

How do I use the call conferencing feature?

CallHippo’s conferencing calling system is simple to use and functions similarly to typical call conferencing. First, dial the number of the first person you wish to invite to a conference. Once added, add another member to the conference and then merge the call. Repeat this process for as many people as you wish to add up to 100.

How to start a conference call?

To start a conference call,

Step 1: Call the first person and wait for the call to connect.

Step 2: Tap “Add Call.”

Step 3: Call the second person and wait for the call to connect.

Step 4: Click “Merge Calls.”

Step 5: The two calls are merged into a conference call.

Follow steps 2-4 to add more people.

How to make a 3-way call?

To make a three-way (three-way) conference call,

Step 1: Call the first person.

Step 2: Once connected, press the “+” button.

Step 3: Make a call to the second person.

Step 4: Once the second person answers the phone, tap “Merge.”

How to lead a conference call?

Follow the tips below to lead a conference call:

  1. Create and share a meeting agenda with attendees before the conference call.
  2. Use advanced technologies like CallHippo to make conference calls.
  3. Keep the agenda in front of you during the call.
  4. Allow everyone the opportunity to speak; mute yourself when necessary.
  5. Before wrapping up the call, summarize what was decided and outline any next steps. Also, thank everyone for their participation.
Can I use the conference calling service on my smartphone?

Yes, you can use the conference calling service on your smartphone. You can also use your smartphone to schedule meetings, activate conference calls, and manage meetings.

Are there different types of conference call services?

Yes, there are two types of conference call services: 1. Reservation-less conference calling service and 2. Operator-assisted conference calling service.

Top 5 Best Conference Call Services

1) Genesys Customer Service Platform

Genesys is an all-in-one and one of the best conference call service providers that also lets you manage business calls, emails, chat, social media, messaging, self-service options, and optimize the workforce via analytics.

Genesys dashboard

Plus, it converts calls, emails, chats, social comments, and instant messages into a seamless conversation, enabling you to personalize the customer service.

Its artificial intelligence (AI)-powered resource management feature helps you better forecast and schedule the workforce to meet the surge in call volumes better. In addition, its quality assurance and monitoring functionality help you measure productivity in your contact center, thus improving agent performance and helping you meet customers’ expectations.

Genesys More Features:

  • Interactive voice response (IVR)
  • Automatic call distribution (ACD)
  • Digital channels support (live chat, email, messaging, and social)
  • Voice bots and chatbots
  • Customer self-service
  • Automated routing
  • Employee performance management

Genesys Platform Support: Web-based, iOS, Android, Desktop

Genesys Is Ideal For: Medium Business, Enterprise

Genesys Integrations: Microsoft, Siemens, IBM, Cisco, Zendesk

Pros

  • Let agents manage contact channels from a centralized point
  • Add-on professional services available for system maintenance and updates

Cons

  • Expensive
  • No progressive features like AI and chatbots

2) CallHippo

If you’re looking for a powerful conference call feature at a pocket-friendly price, look no further than CallHippo’s business phone system. You can also get a free conference call service if you have a platinum plan subscription of CallHippo.

Trusted by more than 5000+ global brands, CallHippo enables you to set up your conference call feature in less than three minutes. In addition, you can buy local and toll-free numbers from more than 50+ countries. This helps you build trust with native customers and encourage engagement.

CallHippo dashboard

Moreover, whether you want to manage inbound & outbound calls or internal calls (via conferencing), CallHippo has a personalized solution for you. Its power dialer feature allows you to automate the dialing process, thereby increasing your sales team’s productivity. It also has a global connect option that provides you the best time to call your customers in different countries.

CallHippo More Features:

  • Power dialer
  • Automatic call distribution
  • Smart switch
  • Global connect
  • Smart call forwarding
  • Interactive Voice Response (IVR)
  • Advanced Analytics

CallHippo Platform Support: Web-based, iOS, Android, Desktop

CallHippo Is Ideal For: Small Business, Medium Business, and Enterprise

CallHippo Integrations: Zoho, Slack, Zapier, Pipedrive, Intercom

Pros:

  • Best-in-class support and live demos
  • 10-day free trial and a tiered pricing structure
  • Complimentary product training

Cons:

  • The mobile app is missing a few advanced features.

3) Twilio

Twilio is yet another cloud-based and one of the best conference call companies that allow you to make unlimited conference calls. It also offers intelligent chatbots to handle common queries.

By bringing all your customer communications in one place, your team will be able to offer personalized service to every customer. In addition, you can automate routine tasks using Twilio’s AI, such as qualifying sales leads, scheduling appointments, rule-based call routing, and auto-respond using SMS, voice, chat, and WhatsApp from one platform.

Twilio dashboard

Its analytics dashboard gives agents complete visibility into their performance. Managers can also monitor each representative’s performance and provide coaching accordingly.

Twilio More Features:

  • IVR
  • Speech recognition
  • Embedded calling
  • Masked calling
  • Voice insights
  • Dual-channel recording
  • Recording transcriptions

Twilio Platform Support: Web-based

Twilio Is Ideal For: Medium Business, and Enterprise

Twilio Integrations: TwilioTMessaging, Voice, REST APIs, Webhooks

Pros

  • All features available that you must need
  • Very affordable
  • Integration with third-party productivity applications

Cons

  • Very complex to setup
  • The customer support system is very poor
  • Mobile applications could be better

4) Vonage Omnichannel Contact Center Software

Vonage is the best conference call service that provides both audio conferencing and video conference calls as well that help you serve your customers better and sell faster. Its click-to-dial feature allows you to call customers from within your CRM.

When it comes to incoming calls, you can connect them to the best available agent through skills-based routing or case-owner routing. Vonage helps your live agents find the best answers faster with artificial intelligence designed especially for contact centers.

Vonage dashboard

Its AI also enhances the self-service experience by engaging callers in a natural language. Moreover, Since Vonage equips virtual teams, contact centers, and branch offices with robust capabilities, productivity can be improved, and profitability maximized.

Key Features:

  • Automatic call distribution
  • Dialer capabilities
  • Dynamic call routing
  • Global call plan
  • Dashboards and reporting
  • Analytics integration
  • Contact center coaching
  • Screen recording

Pros

  • It offers 24/7 customer support with every plan
  • Plenty of features for mid and large-sized businesses
  • Unlimited team messaging
  • Easy to use, intuitive interface

Cons

  • The basic plan doesn’t allow you to connect desktop phones
  • Advanced features come at a high cost

5) LiveCall

What makes LiveCall one of the best call conference software is its excellent support system. It is also known for showing which campaigns, ads, and keywords drive the most calls so that you can optimize your marketing spending accordingly.

LiveCall

More Features:

  • Call scoring feature allows you to define how successful a call was.
  • Listen to each call your sales team is attending or export them to your CRM.
  • Call whispering feature lets you pass necessary lead information to agents before they attend calls.

Pros:

  • Easy to set up and use
  • Moderate Pricing
  • Fully customizable widget

Cons:

  • The dashboard is a bit outdated

6. RingCentral 

One of the best conference call service providers on the market, RingCentral, is flexible enough to match your needs, regardless of the type of conference calls you need to make or the features you need.

Besides its robust collection of business communication tools in one package, it also offers a standalone conference call plan ideal for those who need it.

There are many extra communication and collaboration tools included in RingCentral Office, in addition to the conference call features, including a phone system, integrated Slack and MS Office, document sharing functionality, and CRM integrations on the higher plans.

Key Features:

  • Free business phone numbers
  • Screen and file sharing
  • Unlimited recording and file storage
  • Unlimited audio conferencing (up to 1,000 participants)
  • Video conferencing (up to 100 participants)

Pros

  • Easy to set up conference calls.
  • It has a nice, easy-to-use user interface.
  • RingCentral provides ghost numbers for different states.
  • Excellent uptime and quality of service.

Cons

  • RingCentral is quite expensive when compared to other providers.
  • Invoices need to be simpler to decipher.

Pricing:

RingCentral MVP plans range from $19.99 per user per month to $59.99 per user per month.

7. Grasshopper 

Although Grasshopper is not one of the traditional conference call providers, it is widely used due to its versatility. Instead of being used solely for conference calls, it is a virtual telephone system for small businesses. 

The app lets you operate your phone as a business phone with a different number and voicemail system to split business calls from personal calls.

With Grasshopper, you can hold as many conferences as you like. However, you must manually call each participant rather than let them call you.

Key Features:

  • Custom greetings & call handling
  • Call forwarding & Voicemail transcription services
  • Call forwarding and transfers
  • Incoming call control
  • Phone extensions & detailed call reports

Pros

  • The admin dashboard is exceptionally user friendly.

  • Grasshopper can link to numerous contact accounts.
  • Grasshopper converts your voicemails into text so you can read them on your phone or computer.
  • It connects customers and businesses instantly.

Cons

  • Initial setup can be very challenging.
  • The customer service is poor, and it takes hours to resolve an issue.
  • Transcribing text messages is not authentic.

Pricing:

Grasshopper’s pricing plans range from $26 to $80 per month  (with five phone numbers and unlimited extensions).

8. Zoom 

Zoom, one of the best conference calling providers, specializes in video conferencing, with the power to accommodate 1,000 video participants and 10,000 spectators. In addition, it’s simple and affordable, so it’s a great choice for conference call services.

One of the simplest conferencing tools on the market, it doesn’t require users to install any software to join or start a call. Instead, all users have to do is click a link and accept the Zoom browser client.

Key Features:

  • Conference ID passwords
  • Noise cancellation
  • “Call Me” feature to remind participants of the meeting
  • Cross-platform messaging
  • Meeting recording & SIP connected audio

Pros

  • The user interface is very easy to use.

  • Zoom filters background noises during meetings.

  • Adding people and forwarding invitations is easy during a conference call.

  • Dial-in toll numbers are available with all paid plans

Cons 

  • Zoom lacks compatibility with VoIP phones.

  • The chat window needs more improvement.

  • Zoom comes out expensive when adding items to the basic plan.

Pricing:

Zoom’s pricing plans range from $149 – $199.90 per year per host

9. Zoho Meeting 

Zoho Meeting, one of the best conference call services, delivers audio and video communication, group messaging, CRM, and collaboration tools for remote workers.

Besides offering comparable webinars, Zoho Meeting supports YouTube live streaming, registration moderation, and up to 1,000 participants. 

Additionally, Zoho Meeting newly incorporated anonymous Q&A sessions during meetings, which is perfect for teams seeking detailed analytic and subjective feedback on business strategies and meeting quality. 

Key Features: 

  • RSVP and reminders
  • Virtual backgrounds and remote screen sharing
  • Instant & one-click meetings
  • Google Workspace and Microsoft 365 integrations
  • Broadcast messaging & automatic meeting follow-up emails

Pros

  • Great tool for presentations and product promotions.

  • Superb audio and video quality.

  • Interactive web meetings with audio & video conferencing.

  • Zoho Meeting comes with an integrated calendar app. and an RSVP scheduling feature.

Cons

  • Meetings and webinars lack proper HD video support.

  • Connection stability needs improvement.

  • Customer support isn’t available by phone.

Pricing:

Zoho meeting’s pricing range from $1.20/month/host for 10 participants to $360/month/organizer ( for 3000 attendees ). 

10. Google Meet 

One of the most widespread conference call providers, Google Meet, is prepared to work with other workspace tools like Gmail, Google Docs, & Calendar. For recurring meetings, you can get a unique meeting code as well.

You can do a recording of a call or in-meeting chat on-demand. The recording can be automatically shared to Google Calendar or Google Drive using integrated Workspace tools. Recording links are also available via email. 

In addition, polling, Q&A sessions, Breakout Rooms, and Attendance Tracking, which shows the participant’s name, contact information, and length of time spent in the meeting, can also be emailed.

Key Features:

  • Anonymous participants
  • Noise cancellation
  • Translated video caption
  • Whiteboarding and screen sharing 
  • Dial-in & dial-out meeting access

Pros

  • It is very easy to integrate Google Meet with other applications.

  • Excellent video and audio quality.

  • An unstable network will never cause Google Meet to buffer.

  • One can easily schedule meetings in Google Calendar.

Cons

  • Requires higher bandwidth for better video quality.

  • The interface can be made more user-friendly and interactive.

  • There are limited features in the free version.

Pricing:

Google Meet’s pricing plans range from $6.00 to $18.00+ per user per month.