What is Call Conferencing?
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference. This third guest can be a manager, a supervisor or another agent. It’s more like warm call transfer- you inform the new recipient about the call, transfer the call after his permission, introduce the caller and the new recipient and according to the requirement either stay or leave the 3-way conference call.
Using CallHippo Call conferencing feature you can
Conduct meeting from anywhere
You will have a dedicated virtual Phone number that will let you conduct a conference call from any computer or phone. You can schedule meetings, activate conference calls and manage features of the meeting.
Reach your goals quickly
A virtual Conference using a Virtual Phone number means participants no longer have to meet physically in order to make a decision. The convenient call conference feature will allow you to seamlessly connect and work with your partners from all over the globe. Businesses can effectively use Call Conferencing to meet with remote parties both internally and outside the company.
The conference calls are made during important client meetings, sales presentations, project meetings, regular team meetings, training, and to communicate with employees who work at remote locations. It is the best way to cut the travel costs and allow workers to be more productive as they don’t have to travel every now and then to attend the meetings.
Benefits of Call Conferencing
- Agents and managers can join the same call to provide a seamless experience.
- You can discuss projects with your global Partners.
- You will not feel bound to your office premises. Access conference calls from the device and the place you find most comfortable.
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Frequently Asked Questions
Absolutely not! You can add a third person in between calls at any time without paying an extra penny. Since call conferencing is a fundamental feature of the CallHippo VoIP system, it will be included in all plans at no additional cost. Also, there is no geographical boundary, allowing you to conduct a conference call with anyone on the planet.
CallHippo, being a cloud-based telephony system, allows you to add up to 100 participants during a call conference. The 100-person capacity is enough to facilitate you to organize mega virtual meetings while working remotely. Moreover, the CallHippo conferencing calling system does not cap call time, letting you continue the call for as long as you need.
CallHippo's conferencing calling system is simple to use and functions similarly to typical call conferencing. First, dial the number of the first person you wish to invite to a conference. Once added, add another member to the conference and then merge the call. Repeat this process for as many people as you wish to add up to 100.