Senior Writer: Joydeep Das
Over the past few years, companies have increasingly turned to VoIP providers, letting go of their traditional business phone systems. Through VoIP telephony, businesses can now establish operations around the world without setting up physical offices.
A scalable and robust hosted VoIP provider is the best way to keep your business communication up to and running today. With the VoIP market at an all-time high and expected to touch $55 billion by 2025, it is no surprise that companies across the globe are investing in this revolutionary technology.
What is VoIP?
VoIP refers to the technology people use to make voice calls over IP networks in real-time. It allows digital voice data to travel across different networks. This enables computer networks to operate similar to traditional networks and be used as a regular landline.
VoIP phone systems work by converting analog voice signals to digital signals and then sending them as data packets through the Internet or any Internet Protocol (IP) network. It is a simple yet powerful technology that streamlines organizational communication making it cost-effective.
Additionally, VoIP-enabled technology provides seamless telecommunications virtual and toll-free numbers which allow you to manage international calls efficiently over the internet.
While most businesses want to switch to VoIP technology, choosing a business VoIP provider isn’t easy. With tons of options in the market, business owners need to research well, scan the environment, introspect, and invest in the most suitable VoIP service provider to meet their requirements.
However, if you are a first-time user, we have compiled a list of all the factors that you must consider before choosing a VoIP vendor in 2023 and beyond.
Key Factors to Consider While Choosing a VoIP Provider
1 ) Features:
VoIP phone systems deliver world-class features at a minimal cost. Ensure that your ip telephony service provider offers useful features such as call forwarding, auto-attendant, voicemail, and conferencing. Interactive voice response is a must-have feature for organizations looking to automate customer service operations.
Make sure to confirm with your hosted VoIP provider that you will not be charged for upgrades and new feature rollouts. Innovative VoIP business phone features can help you streamline business communication, reduce your expenses, and enhance bottom-line results.
2 ) Cost-Effectiveness:
Do you know that a business that adopts VoIP technology can expect to witness a 50-75% reduction in overall costs? The pricing of your VoIP package can have a massive impact on your overall revenues and profitability.
Make sure to have a pre-decided budget in mind while discussing VoIP packages with your business VoIP provider. Some things to consider include:
- Initial installation and setup fee
- Feature upgradations
- International and local phone costs
- Staff training and support fee
- Maintenance charges
While price should not be the only determining factor, make sure to compare the features and pricing of your VoIP packages to get the best deal for your organization.
3 ) Scalability:
As a business owner, you need to understand that your business may grow in size and location. Thus, you need to invest in a scalable VoIP phone system that is flexible enough to cater to additional users and phone lines if required.
Most modern VoIP phone services are highly scalable, with service providers allowing users to add new modules and functionalities at a minimal cost. It is always better to discuss scalability with your ip telephony service provider to ensure that your communication infrastructure can expand seamlessly as your business grows – a win-win situation for all parties involved!
4 ) Third-Party Integrations:
Undoubtedly, VoIP systems need to have the capability to integrate with other business applications. You need to consider how smoothly VoIP service will work with other services your business uses for operational efficiency. Integrating voice and online conferencing applications can lead to a whopping 30% reduction in teleconferencing costs.
VoIP phone systems that integrate with common business applications such as Zoho, Salesforce, and Gmail make your staff more productive. It enables team members to transfer data efficiently and save time on repetitive work. So make sure to ensure your hosted VoIP provider gives the best business integrations so that you can make calls, send texts, connect on social media and fax from one unified portal.
5 ) Flexibility:
If there is one critical aspect of VoIP phone services, customization is something that you cannot compromise! Make sure to choose a provider with a mobile app or online portal that allows you to make changes and provides the utmost flexibility.
With remote operations taking over the business world, it is essential to invest in a VoIP service provider that delivers a well-developed functional app. Mobility of a VoIP phone system is extremely important – it allows your team to remain connected round the clock so that no business calls are missed!
( Source: tdsbusiness )
There are a dequate reasons to change your VoIP provider if your current one doesn’t offer you enough features, maximum security, a good bandwidth to generate traffic, doesn’t fit your budget, or isn’t reliable or flexible.
6 ) Customer Service:
Worldwide, 67% of people believe that customer service as a whole is improving. It is vital to choose the best Virtual phone service providers that deliver complete support to your organization so that you can get the best out of your phone system.
( Source: Salesforce )
Most vendors provide 24*7 support to clients through phone calls and live chats; hence you can easily resolve any problem instantly. Ensure that your business VoIP provider includes free customer support, as you would not want to spend extra money every time you need technical support. Draw a valid contract mentioning the service level agreements to avoid any confusion or disagreements later.
7 ) Security:
With hosted VoIP providers, your service provider’s technical team handles your system security. This makes security a prime concern while choosing a VoIP service provider, especially if you deal with large volumes of client data. You need to invest in a credible vendor to ensure that they implement stringent security protocols.
Make sure to ask your VoIP provider how they prevent security breaches and whether data is encrypted. This will ensure that your confidential data remains safe and is not misused by unauthorized personnel.
The above factors would surely help you pick a good best business VoIP in the first go itself. However, before finalizing your VoIP service provider, there are several prospective VoIP questions to ask to ensure successful implementation and positive results.
Questions to Ask your VoIP Provider
Here are some of the most important VoIP questions to ask your provider before selecting them for your business:
Question 1: How do they ensure seamless call quality?
We have all heard praise about the superior quality audio and video services that VoIP offers today. However, back in the early days of VoIP, the call quality lagged far behind the traditional phone systems. Even today, the call quality offered by VoIP phone system providers depends largely on a variety of factors like your internet speed, the voice codecs used by your provider, QoS configuration, and also the particular protocol system that your service uses.
Different VoIP vendors target different areas and prioritize accordingly. For example, some go for lower data usage and speed, while others aim for the best possible call quality. Different vendors thus develop their codes differently, thereby resulting in largely differing call quality and bandwidth.
You need to make sure that your priority – speed vs quality – is in sync with that of your service provider. You also need to make sure that your vendor has a backup plan in case the quality plunges on a given date. Also, call quality doesn’t simply refer to the clarity of the audio that you receive. It also covers any call drops, echoes, line disturbances, and missing words that one might encounter during a call.
You should thoroughly go through your provider’s VoIP packages to maintain the call quality throughout his service and even do a few test runs if possible, just to be sure.
Question 2: How much is their VoIP phone system service actually going to cost you?
When it comes to parting with money from your wallet, the costs incurred by a VoIP phone system are not just limited to the discounted price flashed across your service providers’ website. The real cost of VoIP packages is in fact quite different. What most VoIP phone system providers do not tell you is that you will also need to pay for a ton of other stuff that is required in order to properly utilize the VoIP service.
For example, you may need to upgrade your equipment to access some of the more advanced features or get a faster internet connection to support high-quality internet calling.
In addition, you may eventually need to increase the number of lines depending upon your number of users. Think about when your company starts to grow and expand and more and more employees start coming in every day. You will have to upgrade and provide separate handsets to all of them. Looking up close, the price of VoIP packages may not be at par with what you were initially offered by VoIP phone system providers.
Ask your IP telephony service provider about the flexibility of their service and how they plan to be in step with the growth of your business if you go with the VoIP service. Draw up a rough estimate and customize it according to the needs of your business to get an idea of the real cost involved.
Question 3: What provisions do they have for customer support and service?
Even though the VoIP phone systems are pretty easy to use and maintain, you may still require technical support from your VoIP service provider. Whether it is a billing issue or merely a matter of troubleshooting bugs, you should be able to get in touch with your provider without any hassle.
Before settling with a VoIP service provider, ask them about all the different channels – email, social networking sites, phones – through which you can contact them in case of any problems. Business VoIP providers that have multiple channels open to reach them are the safer option to go for in case your phone or the internet is not working someday.
But just reaching them and laying out your problem is not enough. You also need to find out how fast your problem will be looked into and resolved. Be sure to collect other relevant data like how long do they take to respond to emails or send in a support team to fix your problem. After all, if dysfunctional phones are not immediately looked into, then your business is bound to suffer huge losses.
Question 4: What measures do the VoIP providers take to provide security and maintain privacy?
By using a VoIP phone system, you are essentially uploading all your call details and contacts on the cloud. Making internet-based calls is definitely not the safest communication method out there. The internet has criminals lurking around every corner, waiting to hack into your system and access confidential information.
The worst can, however, be avoided with the right security measures. You must ensure that all hosted VoIP providers that you are considering have top-notch security systems in order to keep your company data protected.
Apart from your service provider, you will also need to be cautious while using your VoIP phone systems. Simple things like avoiding a public network to access your phone system can go a long way in terms of security!
Question 5: Which services are included in their VoIP Provider and which ones are add-ons?
It often happens that VoIP phone system providers give you a long list of features and facilities of their VoIP service. You buy a VoIP package thinking you will be receiving all of those exciting features. However, you later realize that most of the features mentioned are add-on features that you need to additionally pay for.
To avoid such misunderstandings, you should clearly ask your potential VoIP phone system providers which services are included in the VoIP package and which ones are not. This will also enable you to draw up a rough estimate of how much a VoIP phone system is going to cost you depending upon which features you would like to use.
Instead of blaming your VoIP service provider and feeling cheated later, it is better to get a clear vision right from the beginning!
Question 6: How many years of VoIP business experience do they have?
How VoIP phone system providers handle customer conflicts and technical issues all depends on how much experience they have had. As the VoIP industry is gaining popularity, new vendors and hosted service providers are popping up every other day. While we should all encourage new startups, one should not do it at the cost of one’s business.
The longer a company has been in service, the more experience they will have in dealing with the VoIP system and the better service they will provide. From fixing bugs to resolving other technical issues, an experienced provider can deal with it all!
Other than this, you will also have a customer base that you can refer to. Depending on their reviews, you will be able to determine whether the respective VoIP service provider will be suitable for your business or not.
Question 7: Are their VoIP phone services spread globally?
Being globally spread means that the prospective business VoIP service providers have offices in cities across the globe. Their services are not restricted to your locality but are widespread across various countries.
Having several data centers gives a lot of significant advantages to the clients. One being that in case there is any disruption or issue at one data center, then the others can pick up the burden without any hassle to the users. Another instance when this will prove to be a huge advantage is when and if you decide to take your business global. Choosing a VoIP vendor that offers global connectivity and service will enable you to expand globally without incurring significant call or communication costs.
Question 8: Which hardware and platform options does their service support?
One of the most important VoIP questions to ask the service provider that you are considering is what hardware and platform options are compatible with their service. VoIP as a service does not require any specific hardware for support but there are some hardware devices that are better suited than the rest. You need to make sure that the service provider you are considering offers your desired hardware and platform options.
To better understand the responses to this question, you must do your research and study the various hardware and platform options that are available for the VoIP service. You should then single out those that fulfill all your business needs.
Question 9: Do the VoIP providers require any on-site devices for their service?
The whole concept behind the VoIP phone system is that you do not necessarily need any external on-site devices to use it. One of the primary features of the VoIP phone service is that you can access and use it from any device via cloud with a working internet connection. Thus, if any of the business VoIP service providers require on-site devices for their service, then it essentially defeats the entire purpose of choosing hosted VoIP providers.
If you want to be sure of choosing the right fish from among a pond of VoIP phone system providers, then be sure to ask them these 9 questions before you get started!
In this blog, we have discussed how first-time users can choose the best VoIP service provider for their business. But what if you have already made a choice?
If you are already using a VoIP service, it is imperative to know if the tool you are using is the right fit for your firm’s present and future needs. Considering that there are a lot of providers out there, these considerations would ensure that you can make a better choice the second time around.
7 Factors to Consider Before Continuing with your VoIP provider
In evaluating whether your current hosted VoIP provider meets your business requirements or not, keep the following seven points in mind.
1. Does It Have All the Necessary Features?
The quality and quantity that a VoIP provider offers are crucial.
Many business VoIP service providers offer corporate capabilities such as automatic call distribution, phone trees, and hold music. Other functionalities such as voicemail to email, call monitoring and recording, and API connectivity (to integrate your phone system with your existing software systems) — are also included.
As you evaluate, identify the features you require, those you can do without, and how much you are prepared to spend for the features that will help your company grow.
If you find yourself stuck with an expensive provider with limited/unnecessary features, you might want to change it.
2. Is It Suiting Your Budget?
VoIP, in general, is an affordable telephonic system. However, it is best to ask yourself if your current provider suits your pocket or not.
Different business VoIP service providers will have different prices and levels of customer care. Furthermore, despite lower monthly fees and equipment costs associated with VoIP, any investment should be weighed from a budgetary perspective.
Ask yourself these simple questions:
What are the monthly costs of the plans? What features does each of the VoIP packages include? Do you need to buy additional equipment for it? Are there any setup or activation fees?
The answers to these questions will help you review your current VoIP provider. Keep in mind that you shouldn’t be paying by the minute or extra for call forwarding.
Choose the best VoIP service provider for your business and see it grow exponentially.
3. Does Your VoIP Host Online or Onsite?
Every business has its own hosting requirements — some might choose cloud-based online hosting, and others might want their VoIP equipment installed in-house.
If you are a small enterprise with a time and budget crunch, it is advisable to choose a provider that hosts online. Cloud-based technology offers ease as the IP telephony service provider maintains all of the technology and keeps everything functioning under this framework.
In this facility, except for your phones, you don’t need to buy or maintain any equipment. Your provider also handles the installation.
An onsite VoIP, on the other hand, offers more control over the equipment and its service and quality (including the internet speed and dependability). However, in the case of hosted VoIP providers, you will need to purchase, install, and maintain all of the necessary equipment. You’ll also need to allot physical space for storing the hardware.
4. What Is Your Provider’s Bandwidth?
For a business to attract traffic, it is important to have a healthy bandwidth. This bandwidth influences whether or not you need to improve your internet service.
Make sure to have a minimum download speed of 1 Mbps and upload speed of 0.2 Mbps for every single phone. Your VoIP telephony bandwidth must be at least this amount.
VoIP completely depends on the internet, so ensure your connection is stable and fast. Moreover, if your current VoIP service provider does not work well despite a good connection, it will be unable to generate traffic due to the lack of healthy bandwidth. So, evaluate accordingly.
5. Does Your Provider Keep Up With New Requirements?
VoIP is a relatively new technology that will continue to evolve. As a result, your IP provider should ensure that everything is running well.
So, if your VoIP provider contacts you frequently to see if you want any assistance, it’s a positive indicator that they want to give you the finest service available.
Otherwise, don’t anticipate much in the way of service enhancements. Rather, look over the best business VoIP and make a smart choice for your business.
6. How Reliable Is Your VoIP Service?
If your current VoIP service isn’t reliable, change it. There are so many other factors for choosing a VoIP service provider and Reliability can be determined by factors such as redundancy, uptime, 24/7 customer support, and so on.
Suppose you are facing regular server crashes or are unable to contact your VoIP service provider ( via live chat or text/email) for significant concerns. In that case, it may mean that they are not reliable.
Moreover, before you switch providers, make sure to take a quick scan of the company’s reviews and search for any unfavorable comments concerning technological issues.
A look at their Facebook and Twitter pages can also give you a hint of how dependable they are.
7. Does It Ensure Maximum Security?
Security is paramount in determining the best hosted VoIP. Unfortunately, security breaches and privacy violations are becoming more prevalent, posing a significant challenge for businesses.
In fact, IP telephony systems are susceptible to various threats, including malware and viruses, phishing, call tampering and hijacking, eavesdropping, DoS (Denial of Service) attacks, and audio spam.
To avoid these attacks, make sure you have a VoIP provider that ensures their encryption protocols.
Here are the Best VoIP Service Providers of 2023 if you are looking to change your VOIP Provider
Here’s a list of some of the best VoIP Providers.
1 ) CallHippo Business Phone System
CallHippo tops our list of the best VoIP providers in 2023 for all the right reasons. This feature-rich cloud-based business phone system not only has an easy-to-use interface but also offers affordable pricing plans and the set of best VoIP services for businesses of all shapes and sizes.
CallHippo is an on-demand VoIP service provider suitable for small and medium-sized businesses and large enterprises. With local and toll free phone numbers for over 50 countries, it allows businesses to expand their reach while lowering call costs.
In addition, the system provides access to a plethora of system integrations, increasing employee efficiency and improving customer service.
Another reason CallHippo stands out on this list of best VoIP providers is because of its outstanding call features, including GlobalConnect, Auto-Switch, Smart Switch, IVR System, After Call Work, Call Analytics, Click to Call, and more.
Also, this VoIP phone solution increases productivity, improves customer support, and boosts team collaboration. Moreover, this virtual business phone system is incredibly simple to set up, taking no more than 3 minutes if the correct procedure is followed.
In a nutshell, it is a must-have resource that can reap significant results when coupled with other advanced call center technologies.
- Secure and compliant software
- Consistent end-user experience
- Data analysis across channels
- Secure endpoints and fraud detection
- Highly reliable– seamless communication
- Global reach in over 50+ counties
Free Trial: 14 Days
CallHippo VoIP System Is Ideal For: Small, Medium & Large Enterprise
- Best-in-class support and live demos
- 10-day free trial and a tiered pricing structure
- Complimentary product training
- The mobile app is missing a few advanced features.
In addition to three fixed plans, CallHippo provides enterprise pricing plans based on the clients’ requirements. The three pricing options are as follows:
A) Bronze Plan: $16/User/Month (Ideal for startups)
B) Silver Plan: $30/User/Month (Ideal for small business)
C) Platinum Plan: $45/User/Month (Preferred for SMB sales & Support)
2 ) Phone.com VoIP System
Phone.com ranks 2nd on our list of the best VoIP providers in 2023. It is a novel and the top VoIP provider having a wide range of innovative features and several affordable pricing plans. The platform primarily focuses on the business communication needs of startups and small-to-medium-sized businesses.
In addition, Phone.com is a cutting-edge VoIP provider and work-from-anywhere solution designed for today’s flexible and dynamic startups and international businesses. This cloud-based business phone system empowers businesses to portray and establish a more professional brand image and create a simplified and effective communication channel.
The VoIP solution is highly scalable, and users can add needed modules at an affordable rate. In addition, it also improves functional efficiency by facilitating better team collaboration and real-time data sharing.
Moreover, with features like ‘Follow Me,’ the Phone.com cloud-based phone system lets you operate from anywhere without missing any call.
- Simple and user-friendly interface
- CRM integration options
- Do not disturb compliance
- CRM and other integration
- Call screening, call recording, and call transfer
- In-depth call analytics
- Account management
Free Trial: 30 days
Phone.com VoIP System Is Ideal For: Small and Medium Enterprise
- Simple and user-friendly interface (UI)
- Affordable pricing plans
- A well-designed mobile application
- Mobile devices cannot share their screens during video calls
- Lacks advanced collaborative tools like team messaging
Phone.com has three pricing plans to offer, as listed below. The more premium the plan, the more features it includes.
A) Basic Plan: $12.99 per user per month for 300 minutes, 1,000 text messages, and access to over 40 services.
B) Plus Plan: $19.99 per month per user for unlimited calling minutes and text messaging, video conferencing (up to 25 people), and voicemail transcription.
C) Pro Plan: $29.99 a month for unlimited minutes and text messages, up to 300-person video conferencing, call analytics, and CRM integrations.
3 ) CallRail VoIP Solution
CallRail is a reliable, efficient, and scalable VoIP phone service that helps small and medium organizations optimize their communication operations. The platform aims to provide high-performance virtual telephone services that are scalable, simple to implement, and easy to manage.
It is an excellent choice for businesses that require smooth, high-quality calling options. The platform includes several communication tools that assist businesses in monitoring conversations and measuring analytics in order to make better long-term decisions and update the strategy as needed.
Also, being one of the best VoIP providers, CallRail ensures maximum network uptime, crystal-clear call quality, and a cost-effective phone solution that comes with the best VoIP service for businesses of all scales.
Moreover, the CallRail business phone system enables clients to measure and monitor team/employee performance in real-time, allowing them to provide needed guidance or training. All of the system’s features ensure that the business is always operating at full capacity and generating maximum outcomes.
- Instant messaging
- Reliable, fast, and scalable
- Seamless integration with multiple tools
- Auto-attendant and receptionist
- One-click file sharing
- Customized reports and analytics
Free Trial: No information provided by the company
CallRail Is Ideal For: Medium and Large Enterprises
- Unlimited calling and messages
- User-friendly interface
- Superior voice quality
- Bad customer service quality
- Feature add-ons are expensive
- Limited video call features
- Small meeting gatherings for audio/video conferences
The company offers two pricing plans as listed below. The more premium the plan, the more features it includes.
A) Basic Coverage: $399 (Basic call logs, Call return, Video add-on)
B) Premium Enterprise: $499 (Alternate numbers, executive assistant, Do not disturb)
4 ) RingCentral Office VoIP Service Provider
RingCentral is one of the most renowned and the best VoIP providers following CallHippo. The platform is well-known for its sophisticated cloud-hosted virtual phone system, which empowers businesses with the mobility they require to collaborate and communicate easily from anywhere.
RingCentral keeps your team connected and productive by leveraging various calling features such as Call Forwarding, Call Queuing, Voicemail, Call Flip, Call Screening, and more, as well as face-to-face online meetings, real-time chat, file sharing, and getting in-depth analytics.
Additionally, it is simple to set up, deploy, and operate and can also be managed remotely. Also, the software boosts efficiency by bringing all of your remote employees together while its robust security and redundant data center ensure user safety and higher uptime.
Moreover, RingCentral also allows businesses to choose local phone numbers from over 200 available area codes and establish a local presence in the respective region.
- Open API platform
- Powerful & real-time analytics
- Seven layers of security
- Redundant data centers
- A Dedicated technical account manager
- A Dedicated customer success manager
- Seamless operations across office sites and mobile devices
Free Trial: 30 days
RingCentral Is Ideal For: Small, Medium and Large Enterprises
- You can try RingCentral’s services for 14 days for free.
- Businesses with over 100 users on RingCentral can take advantage of discounts.
- Integrates with a wide range of CRM and productivity applications.
- RingCentral allows you to access voicemails directly from your mobile phones.
- Reporting and customization capabilities are limited.
- It is slightly more expensive for small businesses.
- Customer service is poor and slow to respond.
RingCentral offers custom plans and pricing. Visit the website to know more.
5 ) 8X8 VoIP Business Service
8X8 is a business phone system that combines voice, video, chat, contact center, and enterprise-class API solutions into one universal, secure, and reliable cloud communication platform. The platform enables businesses to improve their customer support operations and workforce performance.
Moreover, the system also offers cloud-based solutions for various industries, including Education, Retail, Transportation, Manufacturing, Legal, High Tech, Government, Healthcare, and others.
Besides, 8X8 provides customized solutions for each of your business’s requirements, such as a remote workforce, a new phone system, sales and marketing, a virtual call center, and so on. Also, the business phone system includes call activity reports and AI-driven speech analytics, resulting in greater efficiency, cost savings, and revenue growth.
- Top-notch performance and reliability
- Enterprise-grade security and privacy
- Integration with a range of apps
- Call recording and call routing
- Advanced ring strategies
- Wait time announcement
Free Trial: 30 Days
8X8 Is Ideal For: Small and Medium Enterprises
- With the cheapest plan, you can call 14 countries for free
- Works great on mobile and desktop
- Very competitive pricing
- Good sound and call quality
- Missing productive features
- You won’t be able to call countries, including Japan, Italy, Poland, etc
- Voice delay
The company offers three pricing plans as listed below. The more premium the plan, the more features it includes.
A) 8×8 Express: $12/User/Month, B) X2: $24/User/Month and, C) X4: $44/User/Month
6 ) Nextiva Business Phone Service
Nextiva is among the best VoIP providers in the United States that allow you to make and receive calls from anywhere with a mobile and desktop app. It’s a unified communications package that includes VoIP, video, and chat features.
This VoIP business service offers all the tools you need, from hosting limitless voice and video meetings to engaging with your remote workforce to monitoring call data, recognizing business trends, and assessing employee performance.
It also offers a variety of system integration options for increasing productivity and improving business communication. Moreover, it provides local and toll-free phone numbers for small businesses and enterprises, as well as crucial features such as auto-attendant, voicemail, call tracking, and screen pop.
The best thing about Nextiva is that it has a very user-friendly and easy-to-navigate interface. For this reason, customers do not require any technical training, and the entire VoIP systems can be set up in just a few minutes. Besides, it is simple to use and low-maintenance, making it a must-have asset for customer-centric organizations.
- In-depth performance reports
- Automatic callback
- Call return, transfer, and waiting
- Corporate dial plan
- Unlimited web conferencing
- Multiple call arrangement
Free Trial: 7 Days
Nextiva Is Ideal For: Small, Medium & Large Enterprises
- Well-versed customer support representatives
- User-friendly and easy-to-navigate interface
- A lengthy onboarding process
- Not an affordable option for small business owners
Nextiva offers four pricing plans as listed below. The more premium the plan, the more features it includes.
A) Essential Plan: $30.95/User/Month
B) Professional Plan: $35.95/User/Month
C) Enterprise Plan: $45.95/User/Month
D) Ultimate Plan: $75.95/User/Month
Note that these plans are for 1-4 users and are available on monthly billing. If the client has a higher number of users, the company offers lower-cost plans. Moreover, annual subscription plans are less costly than monthly plans.
7 ) Vonage Business VoIP Solution
Vonage VoIP phone systems improve customer experiences and connect your workforce anytime, from any location, on any device. Vonage cloud-based phone system currently offers three business communication products: A) Communication APIs, B) Unified Communication, and C) Contact Centers. Each product serves a distinct purpose and has a specific set of features.
Moreover, it also provides prime communication optimization facilities that boost operational flexibility, making them one of the best VoIP providers. In addition, Vonage offers a robust set of 50+ business phone services that improve the client experience.
Also, Vonage meetings, smart numbers, video conferencing, and integrations are some of the innovative features that keep your team up to date, connected, and productive.
Companies can leverage Vonage as an intelligent tool to monitor and manage calls in order to improve employee performance. It is a unified all-in-one solution or a one-time investment that will positively impact all-important metrics.
Organizations should use Vonage to automate their routine tasks such as call routing, queuing, and so on. The platform also includes features like interactive voice response (IVR), Live chat, voicemail to email, call forwarding, and advanced analytics that improve mobility and productivity in daily operations.
- 50+ unified communication features
- Simple to set up and scale
- Mobile and desktop apps to keep teams connected
- Customized reports and analytics
- Virtual receptionist console
- Cell phone integration
Free Trial: 14 days
Vonage Is Ideal For: Small Business, Medium & Large Enterprises
- It offers 24/7 customer support with every plan
- Plenty of features for mid and large-sized businesses
- Unlimited team messaging
- Easy to use, intuitive interface
- The basic plan doesn’t allow you to connect desktop phones
- Advanced features come at a high cost
Vonage offers three pricing plans as listed below. The more premium the plan, the more features it includes.
A) Mobile Plan: $19.99 per line, per month for unlimited calls
B) Premium Plan: $29.99 per line, per month for unlimited video meetings
C) Advanced Plan: $39.99 per line, per month
8 ) Grasshopper
Grasshopper is an ideal VoIP phone system designed for entrepreneurs and small business owners, with several innovative features that improve business communication. It offers mobile and desktop applications that allow employees to stay connected throughout the day, regardless of where they are.
Grasshopper–one of the best VoIP providers– is a fully customizable tool with various pricing plans suited for all types of organizations. It enables call centers to focus on providing outstanding customer service while also increasing sales revenue. It is a one-time investment that has the potential to impact profit and work efficiency greatly.
Also, you can keep your personal and professional lives separate with the Grasshopper business phone system. It notifies you when you get a business call so that you can give your best effort. In addition, it ensures that the caller is connected to the right person at the right time by using features such as auto-attendant and call routing.
Moreover, it allows businesses to choose a perfect phone number from different types of VoIP numbers, including local, toll free number, and vanity numbers. You can also use Grasshopper to port your current phone number. However, Grasshopper is now only available in the United States and Canada.
So, if you need to access business VoIP services from a location other than this one, you should choose one of the other options mentioned in this blog.
- Desktop + Mobile Apps
- Voicemail Transcription
- Simultaneous call handling
- Business phone number
- Call Forwarding
- Inbound call management
Free Trial: 7 days
Grasshopper Is Ideal For: Small and Medium Enterprises
- Custom voicemail greetings
- Multi-platform support
- 24/7 support in every plan
- All features are available in every plan (the only difference is numbers and extensions)
- Limited internal collaboration tools
- Few integration options
The company offers three pricing plans as listed below. The more premium the plan, the more features it includes.
A) Solo Plan: $29/User/Month (1 Number, 3 Extensions)
B) Partner Plan: $49/User/Month (3 Numbers, 6 Extensions)
C) Small Business: $89/User/Month (5 Numbers, Unlimited Extensions)
These are the costs when billed monthly. If you choose annual billing, the plans cost $26, $44and $80, respectively.
9 ) Freshworks Business VoIP System
Freshworks is the fastest-growing and one of the best VoIP providers in 2023 that can manage all of your call center operations, thanks to its cloud-hosted architecture. It is a cutting-edge virtual phone system that is perfect for IT, HR, customer support, sales, and marketing operations and offers the best VoIP phone services for businesses of all shapes and sizes.
Freshworks is a simple and user-friendly interface that allows businesses to set up cutting-edge call centers. In addition, this platform requires no hardware or software except VoIP desk phones and a stable internet connection to operate. It can be installed or activated only in a few minutes.
This cloud-hosted phone system assists you in redefining your client experience and achieving measurable business results. Its innovative features allow you to engage customers on their preferred channel, optimize your processes, and leverage the power of realistic AI, automation, and the cloud to boost business mobility and meet customer expectations.
- Agent call scripting
- Call quality monitoring
- Do not call compliance
- Web callback service
- A completely customizable cloud PBX system
- Highly reliable and secure
Free Trial: 21 Days
Freshworks Is Ideal For: Small Business and Medium Enterprises
- Ease of tailor made reports download quickly.
- Provides omnichannel customer support
- You can track your agents performance.
- Dashboard Customization
- You need to refresh the page sometimes to see the updates.
Freshworks offers four pricing plans as listed below. The more premium the plan, the more features it includes.
A) Free Plan: INR 0/User/Month (0 Free Minutes)
B) Growth Plan: INR 999/User/Month (Free upto 2000 incoming minutes/Month)
C) Pro Plan: INR 2799/User/Month (Free upto 3000 incoming minutes/Month)
D) Enterprise Plan: INR 4999/User/Month (Free upto 5000 incoming minutes/Month)
10 ) Mitel Virtual Phone System
Mitel is a cloud-based virtual phone system that allows remote workers and scattered teams to collaborate more effectively. The platform provides a variety of communication services, including a call center, unified communications, and cloud communications to meet the diverse needs of call center businesses.
This VoIP phone system is robust, scalable, and reliable, providing organizations of all sizes with hosted voice, unified communications, and collaboration.
Being one of the best VoIP providers, Mitel offers a range of advanced features and capabilities such as a dedicated virtual phone number for each user, unlimited extensions, and hundreds of advanced features, giving you complete control over how your team works and interacts.
For example, with the Mitel phone system, you can attend meetings or calls from your desk, computer, or smartphone, ultimately enhancing customer satisfaction.
- Active call distribution
- Activity-based routing
- Call forwarding, queuing, and monitoring
- CRM integration and application support
- Fraud detection
- Keyword spotting and transcription
Free Trial: 30 days
Mitel Is Ideal For: Small, Medium and Large Enterprises
- Flexible and reliable system
- Seamless integration
- Poor customer support
Mitel offers three pricing plans as listed below. The more premium the plan, the more features it includes.
A) Essential Plan: $20.99/User/Month,
B) Premier Plan: $26.59/User/Month, and
C) Elite Plan: $38.49/User/Month
Along with these pre-designed plans, the Mitel business phone system also offers custom plans tailored to your specific needs.
11 ) Ooma Phone Service Provider
Ooma is another leading VoIP service provider that provides business communication services to small and large businesses. The Ooma small business phone system includes more than 50 features that help businesses collaborate with their teams as well as efficiently address and fulfill their daily customer communication needs.
Just like other top VoIP providers, Ooma also offers a well-designed mobile app, which adds portability to your business while also allowing you to be available to your customers at all times.
You can boost productivity by leveraging advanced features such as Hot desking, Call Parking, and Call Queuing. These features enable you to efficiently handle high call volumes. Last but not least, Ooma provides technical support during system setup as well as whenever required.
- Virtual receptionist
- Music on hold
- Flexible numbering
- Overhead paging support
- Mobile app (Android & iOS)
- Voicemail to Email
- One FREE toll-free number
Ooma Free Trial: Every Ooma system comes with a free 60-day trial of Ooma Premier.
Ooma Is Ideal For: Medium & large enterprise
- Provides exceptional customer service
- Easy and quick setup
- No International free calls
- Could be even more affordable
Ooma office offers three service plans, each of which includes more than 50 features.
A. Essentials Plan: $19.95/User/Month
B. Pro Plan: $24.95/User/Month
C. Pro Plus Plan: $29.95/User/Month
12 ) Dialpad Cloud Communication Platform
Dialpad is an AI-powered cloud communication system that helps businesses improve internal and external communication. Using the Dialpad, users can effortlessly communicate with other businesses, customers, prospects, and employees.
To ensure that messages are conveyed in the best possible form, the platform provides multiple communication channels such as calls, texts, and emails. Dialpad, like other best business VoIP service providers in 2023, also includes third-party integrations that can enhance the software’s functionality.
Even though Dialpad is a new cloud communication system on the market, it has successfully established itself alongside the top VoIP providers. Moreover, based on each organization’s unique needs, Dialpad provides various products for business communication and customer engagement.
- Call parking & Call forwarding
- Automated attendant
- APIs & Webhook
- Audio/video conferencing
- Sentiment analysis
- Third-party integrations
- Voicemail transcription
- Unified communications
Dialpad Free Trial: 14 Days
Dialpad Is Ideal For: Small & Medium businesses
- Excellent customer support team to handle issues
- Built-in artificial intelligence-powered functionalities
- The phone app is very easy to use.
- Sometimes the call quality is poor
- Usability needs to be improved
- The desktop application sometimes freezes.
Dialpad business communications has three service plans to offer:
A. Standard Plan: $23/User/Month
B. Pro Plan: $35/User/Month
C. Enterprise Plan: Custom pricing
13 ) GoTo Connect Cloud Phone System
GoTo Connect is one of the best international VoIP providers that allows businesses to make calls, send text messages, and attend virtual meetings from anywhere, at any time. The platform includes several innovative features that make internal and business communication much easier and more streamlined.
For example, GoTo Connect’s Dial Plan Editor allows you to create personalized custom call routing and a fully-featured PBX. You can also add toll-free numbers or port existing ones, set up a company-wide phone tree directory, and configure an auto-attendant to route calls.
In a nutshell, GoTo Connect is one of the leading VoIP providers and an all-in-one business communication solution that, when used effectively, can be an asset to your company, particularly the customer communication team.
GoTo Connect Features:
- Advanced ring strategies
- Custom hold music
- Find Me/Follow Me
- Personal meeting rooms
- Dial plan editor
- Call routing & call recording
- Upto 25 HD video feeds
GoTo Connect Free Trial: 14 Days
GoTo Connect Is Ideal For: Small businesses
- Robust portfolio of tools
- Tiered pricing structure
- Professional, one-click video conferencing
- The system setup process is a little perplexing
- Poor call quality, as well as crackling and choppy audio
GoTo Connect Pricing:
GoTo Connect has three service plans to offer:
A. Basic Plan: $27/User/Month
B. Standard Plan: $32/User/Month
C. Premium Plan: $43/User/Month
14 ) 1-VoIP Residential VoIP Provider
1-VoIP is among the leading residential and business VoIP providers that help you empower business communications, significantly reduce costs, and gain a competitive advantage. This modern phone system includes several business-class features that help businesses organize and accelerate their communication operations.
In addition to calling customers, the system provides a 4-digit extension to each line that can be used to contact internal employees. In addition, the advanced auto attendant feature will route callers to the appropriate employee or department based on the information or assistance they require.
Overall, the provider of 1-VoIP virtual phone systems can be a good communication support partner for small businesses or start-ups looking for a simple business communication system.
- Auto attendant
- Custom announcements
- Custom music on hold
- Configurable calling ID
- Extension monitoring
- Digital call forwarding
- Call parking
1-VoIP Free Trial: No
1-VoIP Is Ideal For: Small businesses
- Free phone numbers
- Text-to-speech for voice app
- More data storage
- Lacks 24/7 support
- Confusing user interface
- Quite expensive
1-VoIP has three service plans to offer:
A. Metered Plan: $14.97/User/Month
B. Corporate Plan: $19.97/User/Month
C. Professional Plan: $29.97/User/Month
15 ) MagicJack VoIP Phone Service
The last name on our list of the “Best 15 VoIP providers in 2023” is MagicJack. MagicJack is a cost-effective and reliable business phone system with different features. You can use your existing phone number or get a new one for free from the provider.
Employees can take their MagicJack device with them wherever they go. This flexibility enables them to answer all calls and messages. Furthermore, no additional hardware is required to run the system. All you need is a good internet connection and a VoIP phone.
Besides, Magicjack’s calling rates are quite reasonable. For example, you can call from the US to Mexico for $0.028 per minute, from the US to India for $0.025 per minute, and so on. Overall, MagicJack is a low-cost VoIP phone service provider ideal for small businesses that do not require advanced VoIP features.
- Call Forwarding
- Call Blocking
- Automated call screening
- Caller ID
- Call recording
MagicJack Trial: No
MagicJack Is Ideal For: Small businesses with limited communication requirements.
- Unlimited calling, voicemail, call blocking, and automated call screening.
- It provides unlimited U.S and Canada calling.
- Works on most devices; no cellular service is required.
- magicJack plans include a free U.S.-based number.
- It must be plugged into a computer to get a dial tone. Otherwise, you will not be able to use the device to make calls.
- The call quality is poor and often results in dropped calls.
- magicJack doesn’t integrate with other business apps.
Unlike other best VoIP service providers, MagicJack only offers annual plans as listed below:
A. One year Plan: $43/User/Year
B. Two year Plan: $79/User/Year
C. Three year Plan: $109/User/Year
So, these are the 10 best VoIP systems provider in 2023 to think about when choosing a cloud-based phone system for your business. However, we also recommend that you visit their official websites to learn more about their features, technical specifications, pricing, and customer service.
There are enough reasons to change your current worst VoIP provider if it doesn’t offer you enough features, maximum security, a good bandwidth to generate traffic, doesn’t fit your budget, or isn’t reliable.
Whether you prefer cloud-based hosting or onsite installation depends entirely on your business. Don’t settle for one that doesn’t suit your ambitions.