Top 10 VoIP Providers for Businesses in 2024

Senior Writer: Paras Kela

Published : September 24, 2021

Having the right set of communication solutions is equally important for businesses as having a strong product or service offering. This is because effective communication ensures seamless interaction with customers, enhances collaboration within the team, and helps deliver exceptional customer experiences.

In this blog, we will discuss the best 10 business VoIP solutions, exploring their key features, pricing, and more. We will also cover the steps to choose the best VoIP provider for your business.

10 Best VoIP Providers

The below outlined are the top 10 business VoIP phone systems- each with their own unique solution designed to serve different business needs. Let’s take a closer look at their features, pros and cons, and pricing.

1. CallHippo

CallHippo is one of the leading VoIP providers, offering AI-powered virtual phone systems that help boost productivity and simplify business communications. Trusted by more than 4,000 companies, including well-known names like Amazon and Oracle, CallHippo provides innovative business VoIP solutions to automate workflows and track performance using AI insights.

With advanced call routing, detailed CRM integrations, and cost-effective communication tools, businesses can transform their sales processes and greatly enhance customer experiences.

Key Features

• AI-Enabled Call Routing
• Zero Latency
• Sentiment Analysis
• In-Depth CRM Integration
• Advanced Call Performance Rating
• AI Voicebot
• Smart Call Forwarding

Pros

• CallHippo’s AI-driven insights help businesses make informed decisions for enhanced efficiency.
• With a 99.5% uptime guarantee, users experience reliable communication without interruptions.
• The platform offers seamless integrations with popular CRM tools, optimizing business workflows effortlessly.

Cons

• The AI voicebot may not understand complex customer queries accurately every time.
• Some users report that call routing features could be more intuitive for better usage.

CallHippo Pricing: CallHippo provides three plans, as follows:

1. Basic Plan: $0/User/Month
2. Starter Plan: $18/User/Month (Ideal for startups & small businesses)
3. Professional Plan: $30/User/Month  (Ideal for SMB sales & support marketing teams)
4. Ultimate Plan: $42/User/Month (Ideal for enterprises)

*Pricing as of 17-10-2024.

2. RingCentral

RingCentral is a popular choice among business VoIP providers because it offers a unified communications platform that makes business communication easier for modern companies. The platform has strong security features and reliable service with a 99.999% uptime guarantee.

With its global PBX services available in over 40 countries, businesses can easily scale their communication needs. RingCentral also integrates smoothly with popular tools like Microsoft 365 and Google Workspace, making it an ideal VoIP solution for businesses of any size.

Key Features

• Unified communications
• Global PBX services
• Video conferencing
• Advanced security protocols
• Real-time performance insights
• Open APIs for integration
• Multi-language support

Pros

• RingCentral’s platform provides seamless integration with widely used business tools, enhancing collaboration.
• The service ensures outstanding reliability with a 99.999% uptime guarantee, minimizing disruptions for users.
• Users appreciate the intuitive interface, making it easy for teams to adopt and utilize effectively.

Cons

• Users may experience occasional lags during video conferencing, affecting meeting quality.
• The mobile app sometimes has limited functionality compared to the desktop version.

RingCentral Pricing: The RingCentral VoIP solution is available in four variants, as listed below:

1. Essential Plan: $29.99/User/Month
2. Standard Plan: $37.99/User/Month
3. Premium Plan: $44.99/User/Month
4. Ultimate Plan: $59.99/User/Month

3. Nextiva

Nextiva stands out among VoIP Providers due to its Unified Customer Experience Management platform, which helps improve customer acquisition, retention, and growth. This platform allows businesses to communicate with customers across multiple channels, providing personalized support tailored to their needs.

As one of the leading VoIP Solution Providers, Nextiva reduces costs and improves efficiency through AI-powered automation, enabling self-service options and increasing productivity. By consolidating technology, businesses can maximize their technology investments effectively.

Key Features

• Unified Customer Experience Management
• Customer Journey Orchestration
• Modern Contact Center
• Real-Time Insight
• Pre-Built AI and Automation
• Workforce Engagement Management
• Multi-Channel Support

Pros

• The platform’s AI capabilities simplify customer interactions and enhance user experience effectively.
• Nextiva’s real-time insights enable teams to respond quickly to customer needs and preferences.
• It allows seamless integration of various communication channels, promoting better collaboration among teams.

Cons

• The customer support response time can be slower during high-demand periods.
• Some users find the reporting tools less customizable than expected for detailed analytics.

Nextiva Pricing: Nextiva offers a variety of pricing packages based on the number of users, subscription period (monthly or yearly), and plan type.

1. Essential Plan: $23.95/user/month
2. Professional Plan: $27.95/user/month
3. Enterprise Plan: $37.95/user/month

All of these costs are for up to four users per line. However, as the number of users increases, the package cost decreases.

4. Vonage

Vonage Business Communications (VBC) is a top choice among VoIP Providers, offering an all-in-one platform for voice, video, messaging, and SMS. This solution is specifically designed to improve business communication, seamlessly integrating with popular CRMs and productivity tools, making it suitable for organizations of all sizes.

Its user-friendly desktop and mobile apps allow employees to connect with clients and colleagues without any hassle, supporting a flexible work environment. As one of the leading Business VoIP Solutions, Vonage is known for its reliability and adaptability.

Key Features

• Unified Communications
• Video Conferencing
• Mobile App
• Virtual Receptionist
• Call Recording
• International Numbers
• SmartWAN

Pros

• Advanced features cater to both team collaboration and customer engagement, boosting productivity.
• Customizable call routing ensures effective management of incoming calls for seamless operations.
• The mobile app allows users to maintain connectivity and functionality from anywhere, enhancing flexibility.

Cons

• Users may face occasional glitches with the mobile app during peak call times.
• The virtual receptionist feature might not offer enough personalization options for branding.

Vonage Pricing: Vonage offers three pricing plans, as listed below. The more premium the plan, the more features it includes.

19. Mobile Plan: $19.99 per line per month
20. Premium Plan: $29.99 per line per month
21. Advanced Plan: $39.99 per line per month

5. Ooma

Ooma provides innovative communication solutions designed specifically for your business needs. As one of the top VoIP providers, Ooma recognizes that each business is unique and requires a tailored approach. Their hosted VoIP services help teams communicate more effectively, boosting productivity and improving customer service.

With features like SIP trunking and integration with Microsoft Teams, Ooma makes it easy to transition to modern communication tools. All in all, Ooma is dedicated to enhancing communication for businesses, encouraging collaboration, and improving customer experiences.

Key Features

• Hybrid environments
• SIP trunking
• Microsoft Teams integration
• Caller Info Match
• Ring Groups
• Mobile apps
• CRM integration

Pros

• Ooma provides tailored solutions that adapt to specific infrastructure challenges and business goals.
• Their mobile and desktop apps ensure seamless communication from any location with excellent voice clarity.
• The Customer Success Team offers unmatched support, ensuring a smooth deployment and ongoing assistance.

Cons

• Some users feel that the mobile app lacks advanced features present in the desktop version.
• The reporting dashboard might not provide enough insights for comprehensive analysis.

Ooma Pricing & Plans: Ooma has different pricing plans and extra services that can be customized to fit what clients need. Visit the website to know more.

6. Grasshopper

Grasshopper is a top choice among VoIP providers, perfect for businesses that want to keep a professional image while managing calls and texts effectively. With Grasshopper, you can use a special virtual number that helps separate your personal and business communications.

You can access this number easily on your smartphone or computer. Starting at only $14 a month, it offers an affordable option for small businesses. Plus, their user-friendly app and 24/7 customer support ensure you can communicate smoothly, no matter where you are.

Key Features

• Business Texting
• Call Forwarding
• VoIP + WiFi Calling
• Voicemail Transcription
• Virtual Receptionist
• Instant Response
• Custom Greetings

Pros

• Grasshopper’s user-friendly app ensures you can manage calls and texts from anywhere.
• The ability to create custom greetings enhances your professional image and caller experience.
• Affordable pricing plans make it a suitable choice for startups and small businesses.

Cons

• Limited integrations with third-party applications can hinder operational efficiency.
• The voicemail transcription feature may not be as accurate as expected for important messages.

Grasshopper Pricing: The company offers three pricing plans, as listed below. The more premium the plan, the more features it includes.

1. Solo Plan: $29/User/Month (1 Number, 3 Extensions)
2. Partner Plan: $49/User/Month (3 Numbers, 6 Extensions)
3. Small Business: $89/User/Month (5 Numbers, Unlimited Extensions)

These are the costs when billed monthly. If you choose annual billing, the plans cost $26, $44and $80, respectively.

7. 8×8

8X8 is a well-known name among VoIP providers, offering an impressive cloud-based business phone system that helps improve communication for organizations. Their hosted VoIP solutions allow businesses to simplify their voice services, quickly onboard new employees, and ensure high call quality.

Their fully-redundant data centers also help businesses stay operational during unexpected outages, making 8X8 a trustworthy choice for companies. Plus, their all-in-one app lets you connect with coworkers and customers from any device, anytime, and anywhere.

Key Features

• Enterprise-grade cloud PBX
• Unlimited Calling, SMS & Fax
• Multi-Level Auto Attendant
• Call Recordings
• Visual Voicemail
• Call Monitoring
• Conversation IQ

Pros

• 8X8 offers award-winning voice quality that ensures clear and professional communications across all devices.
• Its integration capabilities with CRM systems enhance productivity by streamlining business processes.
• The platform supports a global reach, automatically routing calls to deliver superior quality wherever you are.

Cons

• Users occasionally encounter call drops during high-traffic periods, affecting reliability.
• Some features may be overly complex for users unfamiliar with advanced VoIP systems.

8X8 Pricing: The company offers three pricing plans, as listed below. The more premium the plan, the more features it includes.

1. 8×8 Express: $12/User/Month
2. X2: $24/User/Month
3. X4: $44/User/Month

8. Dialpad

Dialpad stands out as a top choice among VoIP providers, offering cutting-edge business VoIP solutions that significantly improve customer satisfaction and make operations smoother. With features like the AI Contact Center, businesses can quickly establish support centers and connect agents with customers across various channels.

Dialpad’s platform helps companies manage their agents all in one place, simplifying coaching and improving performance metrics. By utilizing advanced AI capabilities, Dialpad reduces operational challenges while boosting profits, which is why well-known companies like Uber and WeWork prefer it.

Key Features

• Ai Contact Center
• Ai Agent Assist
• Real-Time Assist Cards
• Ai Coaching Hub
• Ai Scorecards
• Ai CSAT
• Performance Monitoring

Pros

• Dialpad’s AI features help agents deliver quick and accurate responses to customer inquiries.
• The platform allows seamless integration with various channels, enhancing agent and customer connectivity.
• Its single-platform approach reduces operational costs, streamlining multiple contact center products into one.

Cons

• The AI coaching features may not always provide relevant suggestions for performance improvement.
• Users sometimes experience delays in real-time assist cards during busy call periods.

Dialpad Pricing: Dialpad offers three primary pricing plans, as listed below.

1. Standard Plan: $15/User/Month
2. Pro Plan: $25/User/Month
3. Enterprise Plan: Customized pricing

9. GoToConnect

GoToConnect is a top choice among business VoIP providers because it offers a complete cloud-based phone system that boosts customer engagement and simplifies communication. This flexible platform combines phone calls, meetings, and messaging into one easy-to-use interface, making it simple for businesses to handle their communication needs.

With more than 100 robust features, GoToConnect enables organizations to connect with customers effortlessly through different channels like SMS, web chat, email, and social media.

Key Features

• Cloud-based phone system
• Customer engagement tools
• Multi-channel support
• Advanced reporting
• AI-assisted personalization
• Visual dial plan editor
• Omnichannel contact center

Pros

• The intuitive interface enables users to manage communication channels effortlessly.
• Offers a versatile suite of products tailored to fit various business needs and budgets.
• Exceptional customer support is available 24/7, ensuring assistance whenever required.

Cons

• Some users find the reporting features less comprehensive than those offered by competitors.
• The platform’s multi-channel support might confuse users new to integrated communication tools.

GoTo Connect Pricing: GoToConnect offers two pricing options outlined below:

1. Basic Plan: $27.00/user/month
2. Standard Plan: $32.00/user/month

10. Aircall

Aircall stands out as one of the top VoIP providers, offering a powerful phone system tailored for sales and support teams. This hosted VoIP solution is incredibly user-friendly, allowing businesses to get started quickly without needing IT assistance.

The platform also integrates smoothly with essential tools like CRMs and help desks, so important information is always easily accessible. Additionally, its AI features provide real-time insights into call metrics, helping businesses make smarter decisions and improve conversations.

Key Features

• Power Dialer
• Call Routing
• Interactive Voice Response (IVR)
• Call Recording
• Voicemail Drop
• Real-Time Modifications
• Analytics+

Pros

• Aircall’s integration with popular tools ensures smooth workflow across your existing software ecosystem.
• The AI-driven call insights help teams improve performance and make informed decisions.
• Users appreciate the quick setup process, allowing teams to start communicating almost immediately.

Cons

• Users may miss out on certain advanced features that larger VoIP providers typically offer.
• Occasionally, call quality can suffer, impacting the clarity of business communications.

Aircall Pricing: Aircall offers flexible voice solutions for businesses, with pricing plans including Essentials starting at $30 per user per month (billed annually) and Professional starting at $50 per user per month (billed annually). Aircall also offers a Custom plan with tailored features and pricing based on business needs.

Recommended Read : 5 Best White Label VoIP Providers in 2024

How to Choose the Right VoIP Provider?

Choosing the right VoIP provider is essential for improving how your business communicates. However, with so many options available, it’s important to take the time to find a solution that fits your needs. Here are five key points to help you make an informed choice when selecting a VoIP solution.

1. Assess Your Business Needs

Start by thinking about the specific features that are important for your business. Do you require call forwarding, voicemail, or video conferencing? Different VoIP providers including industry leaders like Cisco, offer various features, so understanding what you need will help you narrow down your options and find a solution that fits perfectly.

2. Evaluate Reliability and Uptime

Reliability is crucial when choosing hosted VoIP providers. You want a provider that guarantees high uptime—ideally 99.9% or more. If a provider experiences frequent downtime, it can result in missed calls and lost business opportunities. Look for a provider with a solid track record of reliability.

3. Compare Pricing Plans

Business VoIP solutions come with different pricing structures, so it’s important to compare them. Determine whether the pricing is based on a per-user or per-line basis and what features are included in the plan. Some providers may have lower initial prices but may charge extra for essential features later. Make sure to understand the total cost to avoid unexpected charges.

4. Check Integration Options

Choose VoIP solution providers that easily integrate with your existing tools, like CRMs and help desk software. This integration can boost productivity and streamline your workflows, allowing your team to communicate more effectively.

5. Read Reviews and Testimonials

Finally, don’t forget to look at reviews from current users. User feedback can offer valuable insights into a provider’s customer service, support, and overall performance. Researching what other businesses have experienced will help you select a provider that aligns with your expectations.

By considering these five points, you can confidently choose the right VoIP provider that meets your business needs and supports your growth.

Key VoIP Phone Service Features

VoIP phone services offer a wide range of features that can significantly improve how businesses communicate. These features are designed to make phone calls easier, more efficient, and more convenient for users. Here are some of the key features that you should consider when choosing the VoIP provider:

1. Call Forwarding

One of the most useful features of VoIP services is call forwarding. This feature allows you to redirect incoming calls to another number. For example, if you’re in a meeting or away from your desk, you can forward calls to your personal phone or another office line. You can even send calls directly to your voicemail. This way, you won’t miss any important calls, ensuring you stay connected with your customers and colleagues.

2. Call Waiting

Have you ever been on a call and received another call? The call waiting feature lets you hold your current conversation and still take incoming calls. You’ll hear a beep when another call comes in, allowing you to decide whether to answer or not. This feature is especially helpful in a busy work environment where staying connected is essential.

3. Call Hold

Sometimes, you might need to step away from a conversation temporarily. With the call hold feature, you can pause the call without disconnecting. This means you can handle other matters and return to the conversation when you’re ready, keeping communication seamless and professional.

4. Conference Calling

VoIP conference calling makes it simple to connect with multiple people at once. This feature is perfect for team meetings, client presentations, or brainstorming sessions. Everyone can join the call from their own locations, making collaboration easy.

5. Voicemail

With VoIP services, you can manage your voicemail conveniently. You can listen to messages and handle them at your own pace, ensuring you stay updated. VoIP systems often provide advanced voicemail options, allowing you to access your messages from any device.

6. Caller ID

Caller ID is a basic yet valuable feature that shows you who’s calling before you pick up the phone. This helps you screen calls and identify unknown or unwanted callers, allowing you to make informed decisions about which calls to answer.

7. Do Not Disturb (DND)

If you need some uninterrupted time to focus on work, the DND feature is a lifesaver. It temporarily blocks incoming calls and notifications, giving you the peace you need to concentrate without distractions.

AI-Powered Features of VoIP Phone System

Many VoIP solution providers are now incorporating AI-powered features to improve the user experience. When choosing from various Business VoIP providers, consider these innovative features:

8. Transcription

This feature converts your voicemails and calls into text automatically. You can quickly review important conversations without needing to listen to lengthy recordings, saving you time and effort.

9. Sentiment Analysis

This feature analyzes the tone and emotion of your conversations. It provides insights into customer satisfaction, helping you adjust your approach based on how your customers feel.

10. Virtual Assistants

These digital assistants can help schedule calls, manage contacts, and automate various tasks. By using virtual assistants, you can reduce manual work and focus on more important aspects of your business.

Suggested Read: : What Is AI Virtual Assistant?

Tips for Transitioning to VoIP

Switching to VoIP can really improve how you communicate. Here are ten tips to make the transition easier and more effective:

• Evaluate Your Needs: Assess your current phone system and determine what features you need from a VoIP service for your business.
• Choose the Right Provider: Research different VoIP providers to find one that fits your budget and offers the features you require.
• Test Internet Speed: Ensure your internet connection can handle VoIP calls. A stable, high-speed connection is essential for good call quality.
• Plan for Downtime: Schedule the transition during off-peak hours to minimize disruption. Inform your team about the planned downtime in advance.
• Train Your Team: Provide training sessions for your staff to help them get familiar with the new VoIP system and its features.
• Integrate with Existing Tools: Make sure your VoIP system works well with your current applications, such as CRM software, to streamline operations.
• Monitor Performance: After the switch, keep an eye on call quality and reliability. Address any issues quickly to ensure a smooth transition.

By following these tips, you can make the switch to VoIP easier, improving communication and teamwork in your organization.

Conclusion: Choosing the right business VoIP providers is crucial for improving communication and teamwork in your organization. The top 10 VoIP providers for businesses mentioned here offer a variety of creative business VoIP solutions designed to meet different needs. By selecting one of these providers, you can enjoy reliable connections, helpful features, and better interactions with your customers, all of which can help your business thrive. Make sure to take the time to review each option and find the best match for your communication needs.

FAQs

1. What is VoIP?

VoIP, or Voice over Internet Protocol, is a technology that lets you make phone calls using the internet instead of traditional phone lines. It converts your voice into digital data, allowing for easier and cheaper communication.

2. What are the benefits of VoIP?

VoIP offers many benefits, including lower calling costs, flexibility to use it anywhere with internet access, and extra features like call forwarding and voicemail. It also allows for better communication through video calls and messaging.

3. What are the Types of VoIP Services?

There are several types of VoIP services, including residential VoIP for home users, business VoIP for companies, and mobile VoIP for calls on smartphones. Each type serves different needs and comes with various features.

Updated : December 9, 2024

Paras Kela

Paras Kela brings a wealth of IT knowledge to his writing, with a strong focus on technical content. In recent years, he has specialized in virtual telephony solutions, creating clear and insightful content. His passion for technology, experience in the IT field, and dedication to learning new trends make complex topics easy to understand.

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