16 Best Business VoIP Provider (Updated 2023)

Senior Writer: Priya Naha

Date: September 18, 2023

Over the past few years, companies have increasingly turned to VoIP providers, letting go of their traditional business phone systems. Through VoIP telephony, businesses can now establish operations worldwide without setting up physical offices.

A scalable and robust hosted VoIP provider is the best way to keep your business communication up and running today. With the VoIP market expected to touch $55 billion by 2025, it is no surprise that companies across the globe are investing in this revolutionary technology.

What Is VoIP?

VoIP refers to the technology people use to make real time voice calls over IP networks. It allows digital voice data to travel across different networks. This enables computer networks to operate similarly to traditional networks and be used as regular landlines.

VoIP phone systems convert analog voice signals to digital signals and send them as data packets through the Internet or any Internet Protocol (IP) network. It is a simple yet powerful technology that streamlines organizational communication making it cost-effective.

Additionally, VoIP-enabled technology provides seamless virtual and toll-free telecommunications numbers, allowing you to manage international calls efficiently over the Internet.

While most businesses want to switch to VoIP technology, choosing a business VoIP provider isn’t easy. With many market options, business owners must research, scan the environment, introspect, and invest in the most suitable VoIP service provider to meet their requirements.

VoIP is revolutionizing modern telecommunications networks. It enables voice communication through the Internet, taking advantage of traditional telephone lines.

Voice over Internet Protocol describes transmitting voice communications over the Internet instead of using conventional phone lines. Using this cutting-edge technology, analog voice signals are transformed into digital data packets and sent over the internet.

VoIP offers organizations and people a cost-effective and effective communication solution by utilizing the power of the internet.

However, if you are a first-time user, we have compiled a list of all the factors you must consider before choosing a VoIP vendor in 2023 and beyond.

Types Of VoIP Services

Voice over Internet Protocol (VoIP) is a ground-breaking innovation revolutionizing communication. VoIP services offer a productive and affordable replacement for conventional phone systems by utilizing the power of the Internet.

Given the variety of VoIP services available, it’s important to comprehend the different sorts to select the one that best suits your unique needs. Let’s take a look at the various types of VoIP services.

1. Residential VoIP Services

Individuals and families seeking reliable and economical voice communication might use residential VoIP services. These services frequently come with extras like caller ID, voicemail, call forwarding, and unlimited local and long-distance calling. Users of residential VoIP services can make calls using their laptops, cellphones, or specialized VoIP phones, which frequently integrate easily with already-existing home internet connections. Residential VoIP services are a great option for families or individuals wishing to replace their old landline connections because of their reduced pricing and comprehensive feature sets.

The simplicity of managing your phone service through user-friendly web interfaces or mobile apps is provided by residential VoIP services. They might include capabilities like virtual phone numbers, which let you project a local presence in various locations even if you’re not there. The value and adaptability of residential VoIP solutions are further increased by certain providers’ supplementary services, including virtual faxing and home security systems integration.

2. Business VoIP Services

Business VoIP services cater to the communication requirements of small, medium, and big businesses. These services offer various cutting-edge features to boost productivity and improve organizational communication. Call management features, including auto-attendants, call queuing, call forwarding, conference calling, and virtual extensions, are frequently included in business VoIP services.

To facilitate effective workflows and enhanced customer contacts, they also provide integration with well-known business tools, including email clients and customer relationship management (CRM) systems.

Call analytics and reporting are frequently provided by business VoIP services, allowing companies to learn important details about their call volume, clientele, and agent performance. With smart call routing options, businesses can improve customer service and general efficiency by ensuring calls are routed to the appropriate department or person thanks to smart call routing options.

Business VoIP services can enable multi-site connectivity, enabling smooth communication between several office sites or remote workers.

3. Mobile VoIP Services

Utilizing Wi-Fi or cellular data networks, mobile VoIP services enable customers to make voice and video conversations on their portable devices. Owing to these services, users can stay connected wherever they are, which frequently takes the shape of mobile applications. Instant messaging, video conferencing, presence notifications, and file sharing are just a few of the capabilities that mobile VoIP services provide.

Mobile VoIP services are well-liked by frequent travelers and anyone looking for affordable communication choices because they enable making international calls at much cheaper prices than traditional mobile carriers.

Mobile VoIP application users can access their contacts, call history, and voicemail from a single interface, offering a unified communication experience. Additionally, they enable seamless switching between cellular and Wi-Fi networks, guaranteeing continuous connectivity. Mobile VoIP services provide effective collaboration and communication on the go, which is especially advantageous for firms with remote or field-based personnel.

4. Wholesale VoIP Services

Businesses that want to start their Internet Telephony Service Providers (ITSPs) or need a lot of outbound calling are the ones that wholesale VoIP services are aimed at. These services give customers access to cost-effective wholesale voice termination and origination services.

Call centers, telecommunications companies, and businesses with high call volumes frequently employ wholesale VoIP services. They provide features including direct inward dialing (DID), toll-free numbers, and support for foreign lines, allowing companies to expand internationally and effectively handle their communication requirements.

Wholesale VoIP services guarantee a dependable and expandable communication infrastructure for companies with significant call volumes. They frequently offer carrier-grade quality of service (QoS) and advanced routing capabilities to optimize call delivery and reduce latency.

Additionally, wholesale VoIP providers include comprehensive reporting and monitoring tools to measure usage, handle invoicing, and learn more about call trends.

5. Hosted VoIP Services

Hosted VoIP services—also known as cloud-based VoIP—are popular for companies looking for a hassle-free communication solution. With hosted VoIP, the service provider manages and maintains the server, software, and network hardware needed for VoIP operations. Businesses use the internet to link their IP phones or softphones to the service provider’s platform.

Auto-attendants, voicemail, call forwarding, and connecting with business applications are just a few of the features that hosted VoIP services have to offer. They offer scalability, flexibility, and automatic software updates, in addition to eliminating the requirement for on-premises hardware.

As their needs change, businesses can benefit from hosted VoIP services’ lower initial costs, easier maintenance, and simple scalability. These cloud-based services offer seamless remote work and disaster recovery solutions, guaranteeing business continuity even in unanticipated circumstances.

6. Software-Based VoIP Services

Voice and video calls can be made using software-based VoIP systems, sometimes called softphones. These services can be utilized on computers, smartphones, or tablets and do not require specialized hardware. Softphones use the internet to transmit calls, enabling users to use speakers, microphones, or headsets on their devices to place calls.

Software-based VoIP services include capabilities including call management, voicemail, and call recording that are similar to those of other VoIP kinds. They frequently support well-known protocols like Session Initiation Protocol (SIP) and offer integration with already-in-use communication technologies. Softphones are a good option for people or enterprises who prefer a software-based approach to communication because they are adaptable and reasonably priced.

How To Choose VoIP Services?

Businesses wishing to streamline their communication infrastructure must carefully select the Voice over Internet Protocol (VoIP) services they will use. When choosing from the many suppliers accessible, it’s critical to consider several different aspects.

This post examines 10 essential factors to help you choose the best VoIP service for your company’s requirements.

1.  Features

VoIP phone systems deliver world-class features at a minimal cost. Ensure your IP telephony service provider offers useful features such as call forwarding, auto-attendant, voicemail, and conferencing. Interactive voice response is a must-have feature for organizations looking to automate customer service operations.

Confirm with your hosted VoIP provider that you will not be charged for upgrades and new feature rollouts. Innovative VoIP business phone features can help you streamline business communication, reduce expenses, and enhance bottom-line results.

2. Cost-Effectiveness

Do you know a business adopting VoIP technology can expect a 50-75% reduction in overall costs? The pricing of your VoIP package can have a massive impact on your overall revenues and profitability.

Make sure to have a pre-decided budget while discussing VoIP packages with your business VoIP provider. Some things to consider include:

• Initial installation and setup fee
• Feature upgradations
• International and local phone costs
• Staff training and support fee
• Maintenance charges

While price should not be the only determining factor, compare the features and pricing of your VoIP packages to get the best deal for your organization.

3. Scalability

As a business owner, you must understand that your business may grow in size and location. Thus, if required, you must invest in a scalable VoIP phone system that is flexible enough to cater to additional users and phone lines.

Most modern VoIP phone services are highly scalable, with service providers allowing users to add new modules and functionalities at a minimal cost. It is always better to discuss scalability with your IP telephony service provider to ensure your communication infrastructure can expand seamlessly as your business grows – a win-win situation for all parties involved!

4. Third-Party Integrations

Undoubtedly, VoIP systems need to have the capability to integrate with other business applications. You need to consider how smoothly VoIP service will work with other services your business uses for operational efficiency.

VoIP phone systems that integrate with common business applications such as Zoho, Salesforce, and Gmail make your staff more productive. It enables team members to transfer data efficiently and save time on repetitive work. So ensure your hosted VoIP provider gives the best business integrations to make calls, send texts, connect on social media, and fax from one unified portal.

5. Flexibility

If there is one critical aspect of VoIP phone services, customization is something that you cannot compromise! Choose a VoIP provider with a mobile app or online portal that allows you to make changes and provides the utmost flexibility.

With remote operations taking over the business world, investing in a VoIP service provider that delivers a well-developed functional app is essential. The mobility of a VoIP phone system is extremely important – it allows your team to remain connected round the clock so that no business calls are missed!

There are adequate reasons to change your VoIP provider if your current one doesn’t offer you enough features, maximum security, a good bandwidth to generate traffic, doesn’t fit your budget, or isn’t reliable or flexible.

6. Customer Service

Choosing the best VoIP service providers that deliver complete support to your organization is vital to get the best out of your phone system.

Most vendors provide 24*7 client support through phone calls and live chats; hence, you can instantly resolve any problem. Ensure that your business VoIP provider includes free customer support, as you would not want to spend extra money whenever you need technical support. Draw a valid contract mentioning the service level agreements to avoid confusion or disagreements later.

7. Security

With hosted VoIP providers, your service provider’s technical team handles your system security. This makes security a prime concern when choosing a VoIP service provider, especially with large volumes of client data. You need to invest in a credible vendor to ensure that they implement stringent security protocols.

Ask your VoIP provider how they prevent security breaches and whether data is encrypted. This will ensure that your confidential data remains safe and is not misused by unauthorized personnel.

8. Call Quality

For VoIP communication to be effective, call quality is crucial. To reduce call drops, echoes, and latency problems, look for providers prioritizing high-definition audio and deploying cutting-edge solutions.

A dependable VoIP service guarantee of crystal-clear voice connections will improve the user experience. To prioritize voice traffic and guarantee constant call quality, see if the supplier has a strong network architecture with Quality of Service (QoS) measures.

9. Reliability

When picking a VoIP service, reliability is an important consideration. Look at the track record and reliability reputation of the company. High uptime and few service interruptions should be guaranteed.

A trustworthy service will have backup methods, redundant systems, and a solid network design to prevent interruptions and guarantee a continuous connection. You should look at client testimonials or reviews to learn more about a service provider’s dependability.

10. Mobile Support

It is crucial to have a VoIP service that supports mobile devices in today’s mobile-driven world. Seek out service providers with specific mobile apps for the iOS and Android operating systems. With the help of these apps, you may place and receive calls, listen to voicemail, and change settings while on the road.

Furthermore, confirm whether the service offers softphones or mobile-friendly features like call routing to mobile devices. Mobile assistance ensures you remain connected and productive even when you are away from your workplace.

16 Best VoIP Provider For Your Business

Consider aspects like call quality, reliability, features, customer support, and cost when selecting a VoIP provider for your company. Here are 16 leading VoIP providers with a reputation for providing excellent services to businesses among the many options available –

1. CallHippo

CallHippo tops our list of the best VoIP providers for all the right reasons. This feature-rich cloud-based business phone system has an easy-to-use interface and offers affordable pricing plans and the best VoIP services for businesses of all shapes and sizes.

CallHippo is an on-demand VoIP service provider suitable for small and medium-sized businesses and large enterprises. With local and toll-free phone numbers for over 50 countries, it allows businesses to expand their reach while lowering call costs.

In addition, the system provides access to many system integrations, increasing employee efficiency and improving customer service.

Another reason CallHippo stands out on this list of best VoIP providers is because of its outstanding call features, including GlobalConnect, Auto-Switch, Smart Switch, IVR System, After Call Work, Call Analytics, Click to Call, and more.

Also, this VoIP phone solution increases productivity, improves customer support, and boosts team collaboration. Moreover, this virtual business phone system is incredibly simple to set up, taking no more than 3 minutes if the correct procedure is followed.

It is a must-have resource that can reap significant results with other advanced call center technologies.

Features

• Secure and compliant software
• Consistent end-user experience
• Data analysis across channels
• Secure endpoints and fraud detection
• Highly reliable– seamless communication
• Global reach in over 50+ counties

Ideal Business Type: Small, Medium & Large Enterprises

CallHippo Pros and Cons:

It offers best-in-class support and live demos

The system is easy to set up

The app offers complimentary product training

It offers high scalability

The mobile app is missing a few advanced features

The app offers limited integrations

It is a little complex for non technical users

Pricing

In addition to three fixed plans, CallHippo provides enterprise pricing plans based on the client’s requirements. The three pricing options are as follows:

• Bronze Plan: $16/User/Month
• Silver Plan: $30/User/Month
• Platinum Plan: $45/User/Month
• Free Trial: 14 Days

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2. RingCentral

RingCentral is one of the best VoIP providers, following CallHippo. The platform is well-known for its sophisticated cloud-hosted virtual phone system, which empowers businesses with the mobility they require to collaborate and communicate easily from anywhere.

RingCentral keeps your team connected and productive by leveraging various calling features such as Call Forwarding, Call Queuing, Voicemail, Call Flip, Call Screening, and more, as well as face-to-face online meetings, real-time chat, file sharing, and getting in-depth analytics.

Additionally, it is simple to set up, deploy, and operate and can be managed remotely. Also, the software boosts efficiency by bringing your remote employees together while its robust security and redundant data center ensure user safety and higher uptime.

Moreover, RingCentral allows businesses to choose local phone numbers from over 200 available area codes and establish a local presence in the region.

Features

• Open API platform
• Powerful & real-time analytics
• Seven layers of security
• Redundant data centers
• A dedicated technical account manager
• A dedicated customer success manager
• Seamless operations across office sites and mobile devices

Ideal Business Type: Small, Medium, and Large Enterprises

Ringcentral Pros and Cons:

Businesses with over 100 users on RingCentral can take advantage of discounts

It integrates with a wide range of CRM and productivity applications

RingCentral allows you to access voicemails directly from your mobile phones

The app is highly scalable and suitable for all business sizes

Reporting and customization capabilities are limited

It is slightly more expensive for small businesses

Customer service is poor and slow to respond

Pricing

RingCentral has pricing plans for business communications, contact centers, video solutions, and conversation intelligence. The business communications pricing plan includes the following:

• Core-$30/user/month
• Advanced-$35/user/month
• Ultra-$45/user/month
• Free trial available: 30 days

3. Nextiva

Nextiva is among the best VoIP providers in the United States, allowing you to make and receive calls from anywhere with a mobile and desktop app. It’s a unified communications package with VoIP, video, and chat features.

This VoIP business service offers all the necessary tools, from hosting limitless voice and video meetings to engaging with your remote workforce to monitoring call data, recognizing business trends, and assessing employee performance.

It also offers a variety of system integration options for increasing productivity and improving business communication. Moreover, it provides local and toll-free phone numbers for small businesses and enterprises and crucial features such as auto-attendant, voicemail, call tracking, and screen pop.

The best thing about Nextiva is that it has a very user-friendly and easy-to-navigate interface. For this reason, customers do not require technical training, and the entire VoIP system can be set up in just a few minutes. Besides, it is simple and low-maintenance, making it a must-have asset for customer-centric organizations.

Features

• In-depth performance reports
• Automatic callback
• Call return, transfer, and waiting
• Corporate dial plan
• Unlimited web conferencing
• Multiple call arrangement

Ideal Business Type: Small, Medium & Large Enterprises

Nextiva Pros and Cons:

The app has well-versed customer support representatives

It has a user-friendly and easy-to-navigate interface

The app offers unified communications

It offers excellent reporting and analytics capabilities

A lengthy onboarding process

Not an affordable option for small business owners

It has limited integration capabilities

Pricing

Nextiva offers four pricing plans, as listed below. The more premium the plan, the more features it includes.

• Essential Plan: $30.95/User/Month
• Professional Plan: $35.95/User/Month
• Enterprise Plan: $45.95/User/Month
• Ultimate Plan: $75.95/User/Month

Note that these plans are for 1-4 users and are available on monthly billing. If the client has more users, the company offers lower-cost plans. Moreover, annual subscription plans are less costly than monthly plans.

4. Dialpad

Dialpad is an AI-powered cloud communication system that helps businesses improve internal and external communication. Using Dialpad, one of the best cloud VoIP providers, users can effortlessly communicate with other businesses, customers, prospects, and employees.

The platform provides multiple communication channels, such as calls, texts, and emails, to ensure that messages are conveyed in the best possible form. Dialpad, like other best business VoIP service providers, also includes third-party integrations that can enhance the software’s functionality.

Even though Dialpad is a new cloud communication system on the market, it has successfully established itself alongside the top VoIP providers. Moreover, Dialpad provides various products for business communication and customer engagement based on each organization’s unique needs.

Features

• Call parking & Call forwarding
• Automated attendant
• APIs & Webhook
• Audio/video conferencing
• Sentiment analysis
• Third-party integrations
• Voicemail transcription
• Unified communications

Ideal Business Type: Small & Medium businesses

Dialpad Pros and Cons:

Excellent customer support team to handle issues

Built-in artificial intelligence-powered functionalities

The phone app is easy to use

Excellent integration with various business tools

Sometimes the call quality is poor

The usability needs improvement

The desktop application sometimes freezes

Pricing

Dialpad business communications has three service plans to offer:

• Standard Plan: $23/User/Month
• Pro Plan: $35/User/Month
• Enterprise Plan: Custom pricing
• Free Trial: 14 Days

You May Also Read : 10 Best UK VoIP Providers in 2023

5. CallRail

CallRail is a reliable, efficient, and scalable VoIP phone service that helps small and medium organizations optimize communication operations. The platform aims to provide high-performance virtual telephone services that are scalable, simple to implement, and easy to manage.

It is an excellent choice for businesses that require smooth, high-quality calling options. The platform includes several communication tools that assist businesses in monitoring conversations and measuring analytics to make better long-term decisions and update the strategy as needed.

Also, being one of the best VoIP providers, CallRail ensures maximum network uptime, crystal-clear call quality, and a cost-effective phone solution with the best VoIP service for businesses of all scales.

Moreover, the CallRail business phone system enables clients to measure and monitor team/employee performance in real time, allowing them to provide needed guidance or training. The system’s features ensure that the business always operates at full capacity and generates maximum outcomes.

Features

• Instant messaging
• Reliable, fast, and scalable
• Seamless integration with multiple tools
• Auto-attendant and receptionist
• One-click file sharing
• Customized reports and analytics

Ideal Business Type: Medium and Large Enterprises

CallRail Pros and Cons:

The service provider offers unlimited calling and messages

It has a user-friendly interface

The app offers superior voice quality

The service provider offers dynamic number insertion

The customer service quality is average

The feature add-ons are expensive

It offers limited video call features

It offers small meeting gatherings for audio/video conferences

Pricing

The company offers two pricing plans, as listed below. The more premium the plan, the more features it includes.

• Basic Coverage: $399
• Premium Enterprise: $499

6. DialerHQ

DialerHQ provides a variety of cutting-edge communication options for organizations of all sizes. With its powerful features and dependable service, DialerHQ seeks to improve business efficiency by streamlining communication procedures.

Businesses can access their communication tools from any location, anytime, by running on a cloud infrastructure. This flexibility is especially useful for mobile workforces, multi-location enterprises, and remote teams. Employees may easily connect and cooperate, ensuring effective productivity and smooth communication.

Businesses can make use of advanced call management features from DialerHQ. The platform provides options, including automated call distribution, call analytics, call recording, and call forwarding. With these technologies, companies can efficiently handle incoming and outgoing calls while ensuring that calls are routed to the appropriate teams or individuals.

Features

• Auto attendant
• Call recording
• Voicemail transcription
• Call analytics
• Mobile integration
• Call forwarding
• Interactive Voice Response (IVR)

Ideal Business Type: Startups, small businesses, and enterprises

DialerHQ Pros and Cons

Improved training and quality assurance

Enhanced dispute resolution

Easy setup and management

Excellent performance evaluation

Storage limitations are an issue

Excessive technical dependencies

Learning curve for beginners

Pricing

DialerHQ offers four pricing options for call center solutions. It includes:

• Basic- $0
• Bronze- $7.99/user/month
• Silver- $11.99/user/month
• Platinum-custom pricing

7. 8X8

8X8 is a business phone system that combines voice, video, chat, contact center, and enterprise-class API solutions into one universal, secure, and reliable cloud communication platform. The platform enables businesses to improve their customer support operations and workforce performance.

Moreover, the system also offers cloud-based solutions for various industries, including Education, Retail, Transportation, Manufacturing, Legal, High Tech, Government, Healthcare, and others.

Besides, 8X8 provides customized business VoIP solutions for your business’s requirements, such as a remote workforce, a new phone system, sales, and marketing, a virtual call center, etc. Also, the business phone system includes call activity reports and AI-driven speech analytics, resulting in greater efficiency, cost savings, and revenue growth.

Features

• Top-notch performance and reliability
• Enterprise-grade security and privacy
• Integration with a range of apps
• Call recording and call routing
• Advanced ring strategies
• Wait time announcement

Ideal Business Type: Small and Medium Enterprises

8x8 Pros and Cons:

With the cheapest plan, you can call 14 countries for free

Works great on mobile and desktop

Very competitive pricing

Good sound and call quality

Missing productive features

You won’t be able to call countries, including Japan, Italy, Poland, etc.

The app has issues with voice delay

Pricing

The company offers three pricing plans as listed below. The more premium the plan, the more features it includes.

• 8×8 Express: $12/User/Month
•  X2: $24/User/Month
•  X4: $44/User/Month

8.  Vonage

Vonage VoIP phone systems improve customer experiences and connect your workforce anytime, anywhere, on any device. Vonage’s cloud-based phone system offers three business communication products:

• Communication APIs,
• Unified Communication,
• Contact Centers

Moreover, it also provides prime communication optimization facilities that boost operational flexibility, making them one of the best VoIP providers. In addition, Vonage offers a robust set of 50+ business phone services that improve the client experience.

Also, Vonage meetings, smart numbers, video conferencing, and integrations are some innovative features that keep your team up-to-date, connected, and productive.

Companies can leverage Vonage as an intelligent tool to monitor and manage calls to improve employee performance. It is a unified all-in-one solution or a one-time investment that will positively impact all-important metrics.

Organizations should use Vonage to automate routine tasks such as call routing, queuing, etc. The platform also includes features like interactive voice response (IVR), Live chat, voicemail to email, call forwarding, and advanced analytics that improve mobility and productivity in daily operations.

Features

• 50+ unified communication features
• Simple to set up and scale
• Mobile and desktop apps to keep teams connected
• Customized reports and analytics
• Virtual receptionist console
• Cell phone integration

Ideal Business Type: Small Business, Medium & Large Enterprises

Vonage Pros and Cons:

It offers 24/7 customer support with every plan

It has plenty of features for mid and large-sized businesses

It has unlimited team messaging

The app is easy to use and has an intuitive interface

The basic plan doesn’t allow you to connect desktop phones

Advanced features come at a high cost

The app is highly dependent on the internet

Pricing

Vonage offers three pricing plans as listed below. The more premium the plan, the more features it includes.

• Mobile Plan: $19.99/line/ month
• Premium Plan: $29.99/line/month
• Advanced Plan: $39.99/line/ month
• Free Trial: 14 days

9. Grasshopper

Grasshopper is an ideal VoIP phone system designed for entrepreneurs and small business owners, with several innovative features that improve business communication. It offers mobile and desktop applications that allow employees to stay connected throughout the day, regardless of where they are.

Grasshopper–one of the best VoIP providers– is a fully customizable tool with various pricing plans suited for all types of organizations. It enables call centers to focus on providing outstanding customer service while increasing sales revenue. It is a one-time investment that has the potential to impact profit and work efficiency greatly.

Also, you can keep your personal and professional lives separate from the Grasshopper business phone system. It notifies you when you get a business call so that you can give your best effort. In addition, it ensures that the caller is connected to the right person at the right time by using features such as auto-attendant and call routing.

Moreover, it allows businesses to choose a perfect phone number from different VoIP numbers, including local, toll-free, and vanity. You can also use Grasshopper to port your current phone number. However, Grasshopper is now only available in the United States and Canada.

So, if you need to access VoIP callers from a location other than this, you should choose one of the other options mentioned in this blog.

Features

• Desktop + Mobile Apps
• Voicemail Transcription
• Simultaneous call handling
• Business phone number
• Call Forwarding
• Inbound call management

Ideal Business Type: Small and Medium Enterprises

Grasshopper Pros and Cons:

The app offers custom voicemail greetings

It offers multi-platform support

The app offers 24/7 support in every plan

All features are available in every plan

Limited internal collaboration tools

Few integration options

The app has limited customer support

Pricing

The company offers three pricing plans as listed below. The more premium the plan, the more features it includes.

• Solo Plan: $29/User/Month
• Partner Plan: $49/User/Month
• Small Business: $89/User/Month
• Free Trial: 7 days

These are the costs when billed monthly. If you choose annual billing, the plans cost $26, $44and $80, respectively.

10. Freshworks

Freshworks is the fastest-growing and one of the best VoIP providers that can manage your call center operations, thanks to its cloud-hosted architecture. It is a cutting-edge virtual phone system perfect for IT, HR, customer support, sales, and marketing operations. It offers the best VoIP phone services for businesses of all shapes and sizes.

Freshworks is a simple and user-friendly interface that allows businesses to set up cutting-edge call centers. In addition, this platform requires no hardware or software except VoIP desk phones and a stable internet connection to operate. It can be installed or activated only in a few minutes. It is one of the best VoIP for small business corporations.

This cloud-hosted phone system assists you in redefining your client experience and achieving measurable business results. Its innovative features allow you to engage customers on their preferred channel, optimize your processes, and leverage the power of realistic AI, automation, and the cloud to boost business mobility and meet customer expectations.

Features

• Agent call scripting
• Call quality monitoring
• Do not call compliance
• Web callback service
• A completely customizable cloud PBX system
• Highly reliable and secure

Ideal Business Type: Small Business and Medium Enterprises

Freshworks Pros and Cons

Ease of tailor-made reports download quickly

Provides omnichannel customer support

You can track your agent's performance

Offers great integration capabilities

You need to refresh the page sometimes to see the updates

The app has a learning curve for non-technical users

Highly dependent on the internet

Pricing

Freshworks offers four pricing plans as listed below. The more premium the plan, the more features it includes.

• Free Plan: INR 0/User/Month 
• Growth Plan: INR 999/User/Month 
• Pro Plan: INR 2799/User/Month
• Enterprise Plan: INR 4999/User/Month 
• Free Trial: 21 Days

11. Mitel

Mitel is a cloud-based virtual phone system that allows remote workers and scattered teams to collaborate more effectively. The platform provides various communication services, including a call center, unified communications, and cloud communications, to meet the diverse needs of call center businesses.

This VoIP phone system is robust, scalable, and reliable, providing organizations of all sizes with hosted voice, unified communications, and collaboration.

Being one of the best VoIP providers, Mitel offers a range of advanced features and capabilities, such as a dedicated virtual phone number for each user, unlimited extensions, and hundreds of advanced features, giving you complete control over how your team works and interacts.

For example, the Mitel phone system lets you attend meetings or calls from your desk, computer, or smartphone, ultimately enhancing customer satisfaction.

Features

• Active call distribution
• Activity-based routing
• Call forwarding, queuing, and monitoring
• CRM integration and application support
• Fraud detection
• Keyword spotting and transcription

Ideal Business Type:  Small, Medium, and Large Enterprises

Mitel Pros and Cons

It has a flexible and reliable system

The app offers seamless integration

The VoIP provider has mobile and remote work support

The app is flexible in deployment

The customer support is average

The app offers limited customization

It is highly complex for non technical users

Pricing

Mitel offers three pricing plans per user as listed below. The more premium the plan, the more features it includes.

• Essential Plan: $20.99/User/Month
• Premier Plan: $26.59/User/Month
• Elite Plan: $38.49/User/Month
• Free Trial: 30 days

Along with these pre-designed plans, the Mitel business phone system also offers custom plans tailored to your specific needs.

12. Ooma

Ooma is another leading VoIP service provider that provides business communication services to small and large businesses. The Ooma small business phone system includes over 50 features that help businesses collaborate with their teams and efficiently address and fulfill their daily customer communication needs.

Just like other top VoIP providers, Ooma also offers a well-designed mobile app, which adds portability to your business while also allowing you to be available to your customers at all times.

You can boost productivity by leveraging advanced features like Hot desking, Call Parking, and Call Queuing. These features enable you to efficiently handle high call volumes. Ooma provides technical support during system setup and whenever required.

Features

• Virtual receptionist
• Music on hold
• Flexible numbering
• Overhead paging support
• Mobile app (Android & iOS)
• Voicemail to Email
• One free toll-free number

Ideal Business Type: Medium & large enterprises

Ooma Pros and Cons

It provides exceptional customer service

The system has an easy and quick setup

The app is easily portable

The VoIP provider has a rich set of features

No international free calls

The initial investment is high

Limited emergency calling during power outages

Pricing

Ooma office offers three service plans, each of which includes more than 50 features.

• Essentials Plan: $19.95/User/Month
• Pro Plan: $24.95/User/Month
• Pro Plus Plan: $29.95/User/Month
• Ooma Free Trial: 60 days

13. GoTo Connect

GoTo Connect is one of the best international VoIP providers that allow businesses to make calls, send text messages, and attend virtual meetings from anywhere, anytime. The platform includes several innovative features that simplify internal and business communication and become more streamlined.

For example, GoTo Connect’s Dial Plan Editor allows you to create personalized custom call routing and a fully-featured PBX. You can also add toll-free numbers or port existing ones, set up a company-wide phone tree directory, and configure an auto-attendant to route calls.

In a nutshell, GoTo Connect is one of the leading VoIP providers and an all-in-one business communication solution that, when used effectively, can be an asset to your company, particularly the customer communication team.

Features

• Advanced ring strategies
• Custom hold music
• Find Me/Follow Me
• Personal meeting rooms
• Dial plan editor
• Call routing & call recording
• Upto 25 HD video feeds

Ideal Business Type: Small businesses

GoTo Connect Pros and Cons

The app has a robust portfolio of tools

It offers a tiered pricing structure

It has a professional, one-click video conferencing

The app is highly flexible and scalable

The system setup process is a little perplexing

The call quality is poor

The audio is choppy

Pricing

GoTo Connect has three service plans to offer:

• Basic Plan: $27/User/Month
• Standard Plan: $32/User/Month
• Premium Plan: $43/User/Month
• Free Trial: 14 Days

14. Phone.com

Phone.com ranks second on our list of the best VoIP providers. It is a novel and the top VoIP provider having a wide range of innovative features and several affordable pricing plans. The platform primarily focuses on the business communication needs of startups and small-to-medium-sized businesses.

In addition, Phone.com is a cutting-edge VoIP provider and work-from-anywhere solution designed for today’s flexible and dynamic startups and international businesses. This cloud-based business phone system empowers businesses to portray and establish a more professional brand image and create a simplified and effective communication channel.

The VoIP solution is highly scalable, and users can add needed modules at an affordable rate. In addition, it also improves functional efficiency by facilitating better team collaboration and real-time data sharing.

Moreover, with features like Follow Me, the Phone.com cloud-based phone system lets you operate from anywhere without missing any call.

Features

• Simple and user-friendly interface
• CRM integration options
• Do not disturb compliance
• CRM and other integration
• Call screening, call recording, and call transfer
• In-depth call analytics
• Account management

Ideal Business Type: Small and Medium Enterprises

Phone.com Pros and Cons

The app offers a simple and user-friendly interface (UI)

It has affordable pricing plans

The VoIP provider has a well-designed mobile application

The app has a wide range of features

Mobile devices cannot share their screens during video calls

Lacks advanced collaborative tools like team messaging

The app’s international rates are not as competitive as other VoIP service providers

Pricing

Phone.com has three pricing plans to offer, as listed below. The more premium the plan, the more features it includes.

• Basic Plan: $12.99/user/month 
• Plus Plan: $19.99/user/month
• Pro Plan: $29.99/user/month
• Free Trial: 30 days

15. MagicJack

MagicJack is a cost-effective and reliable business phone system with different features. You can use your existing phone number or get a new one for free from the provider.

Employees can take their MagicJack device with them wherever they go. This flexibility enables them to answer all calls and messages. Furthermore, no additional hardware is required to run the system. All you need is a good internet connection and a VoIP phone.

Besides, Magicjack’s calling rates are quite reasonable. For example, you can call from the US to Mexico for $0.028 per minute, from the US to India for $0.025 per minute, and so on. Overall, MagicJack is a low-cost VoIP phone service provider ideal for small businesses that do not require advanced VoIP features.

Features

• Voicemail
• Call Forwarding
• Call Blocking
• Automated call screening
• Caller ID
• Call recording

Ideal Business Type: Small businesses with limited communication requirements.

MagicJack Pros and Cons

The app offers unlimited calling, voicemail, call blocking, and automated call screening

It provides unlimited U.S. and Canada calling

The app works on most devices; no cellular service is required

magicJack plans include a free U.S.-based number

It must be plugged into a computer to get a dial tone. Otherwise, you cannot use the device to make calls

The call quality is poor and often results in dropped calls

magicJack doesn’t integrate with other business apps

Pricing

Unlike other best VoIP service providers, MagicJack only offers annual plans as listed below:

• One-year Plan: $43/User/Year
• Two-year Plan: $79/User/Year
• Three-year Plan: $109/User/Year
• Free trial not available

16. 1-VoIP

1-VoIP is among the leading residential and business VoIP providers that help you empower business communications, significantly reduce costs, and gain a competitive advantage. This modern phone system includes several business-class features that help businesses organize and accelerate their communication operations.

In addition to calling customers, the system provides a 4-digit extension to each line that can be used to contact internal employees. In addition, the advanced auto attendant feature will route callers to the appropriate employee or department based on the information or assistance they require.

Overall, the provider of 1-VoIP virtual phone systems can be a good communication support partner for small businesses or start-ups looking for a simple business communication system. It is one of the best VoIP for small business corporations.

Features

• Auto attendant
• Custom announcements
• Custom music on hold
• Configurable calling ID
• Extension monitoring
• Digital call forwarding
• Call parking

Ideal Business Type: Small businesses

1-VoIP Pros and Cons

It offers free phone numbers

The system has text-to-speech for voice app

The app’s data storage is excellent

It offers seamless integration capabilities

The app lacks 24/7 support

It has a confusing user interface

The app is quite expensive

Pricing

1-VoIP has three service plans to offer:

• Metered Plan: $14.97/User/Month
• Corporate Plan: $19.97/User/Month
• Professional Plan: $29.97/User/Month
• Free trial not available

You May Also Read : 13 Best VoIP Providers in South Africa in 2023

Choose the Right Business VoIP Provider for Seamless Connectivity

Having a dependable and effective communication system is essential to success in today’s fast-paced and digitally-driven company environment. It became evident as we looked at the top 15 business VoIP providers that the choices on the market have changed to meet the wide range of requirements of modern companies.

Every VoIP provider on our list offers specific benefits and strengths. Others prioritize pricing or solutions tailored to a specific industry, while some excel at providing powerful features and integrations. Therefore, before making a decision, it is essential for businesses to properly assess their needs and take into account variables like pricing, call quality, customer support, and scalability.

The significance of a provider’s credibility and reliability must be kept in mind as an essential factor. The best companies on our list have made a name for themselves as market leaders, frequently supported by raving customer reviews and years of relevant experience. This makes it possible for companies to depend on their services to maintain constant contact and streamline their processes.

Additionally, the top business VoIP providers have welcomed this trend and modified their services in line with the growing need for remote work and virtual collaboration. These providers make it possible for organizations to stay connected regardless of the geographical locations of their employees with modern services like mobile apps, video conferencing, and team messaging.

Choosing the best corporate VoIP provider can considerably impact an organization’s communication infrastructure and general efficiency. You can make a decision that aligns with your aims and enables your team to interact effectively by carefully analyzing your organization’s needs and considering variables like functionality, cost, reliability, and scalability.

Businesses can investigate the top business VoIP providers with the choices on our list as a solid foundation as they start on their path toward greater cooperation and efficiency.

You May Also Read : VoIP for PC: Top Desktop VoIP Phones in 2023

Frequently Asked Questions

How Much Does VoIP Service Cost?

VoIP (Voice over Internet Protocol) service costs vary depending on the service provider and the selected plan. While more feature-rich VoIP services might cost between $20 and $50 per month, basic VoIP plans can start as little as $10 monthly. Additionally, some providers could charge extra for equipment, international calls, or premium features. Finding the most dependable and reasonably priced choice for your needs should be accomplished by comparing several services.

How Does VoIP Service Work?

Through VoIP, analog voice signals are transformed into digital data that may be sent over the Internet. It operates by packetizing voice communications and transmitting them across IP networks. The voice signal is then recreated by putting these packets back together at the receiving end. VoIP service enables voice communication online, eliminating the necessity for conventional phone lines.

Are Cloud VoIP services secure?

When used appropriately, cloud VoIP services can provide a secure communication option. Such services can safeguard voice data from unauthorized access and guarantee privacy by utilizing encryption technologies and putting in place strong security measures. To minimize any security threats and guarantee the confidentiality of their VoIP conversations, organizations must pick reliable service providers, set strict access controls, and keep their systems updated regularly to minimize any security threats and guarantee the confidentiality of their VoIP conversations.

Priya Naha

Priya is a seasoned writer with expertise in the SaaS industry. With over five years of experience in the field, she deeply understands the requirement of this specific industry, its techniques, and tools. Her articles, whitepapers, and blog posts are known for their clarity, practicality, and actionable insights. Priya also possesses in-depth knowledge of SEO and content marketing, which enables her to develop effective strategies to increase website traffic and improve brand visibility.

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