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Senior Writer: Supriya Bajaj
Date: March 26, 2024OpenPhone emerges as a prominent VoIP service provider designed to cater to the needs of modern businesses looking for scalable, efficient communication solutions.
As per a study, by 2032, the market for VoIP services is projected to grow to a value of $108.5 billion, projecting the potential of this market and the level of competition it attracts in terms of services and pricing.
Whether you’re a solo entrepreneur or a flourishing enterprise, understanding the nuances of OpenPhone’s offerings could significantly influence your decision-making process.
But is it the right investment for your communication needs? Let’s delve deeper into its features and overall value proposition.
Consider your business size, growth trajectory, and international reach when choosing between OpenPhone and CallHippo for your communication needs. Each offers unique features, and pricing plans to suit different requirements.
OpenPhone Pricing
OpenPhone has 4 different pricing plans for every business requirement. Below we have explained them in more detail –
– Starter: $15 per user per month, billed annually at $180. Ideal for individual users or small teams.
– Business: $23 per user per month. Billed annually at $276. Suitable for businesses wanting to make more calls and require automation features.
– Enterprise: Reach out to the sales team for customized plans designed to meet the specific requirements of large organizations.
– Add-ons: Optional features are available for an additional fee on OpenPhone plans to enhance your plan. Some of these features are
- Additional phone numbers – $5 per number per month. Billed annually.
- International calling and messaging – Based on county calling charges.
- Automated messages via Zapier – $0.01 per outgoing message.
Features of OpenPhone
OpenPhone provides a wide range of helpful features for businesses of all sizes. Let’s look at some of its key features.
1. Call forwarding
Call forwarding is a telecom function that directs incoming calls to a different number from the original recipient. OpenPhone helps to put an an end to missing important calls and potential customers moving onto another business.
2. Call routing
Call routing is a feature in telecommunication systems that automatically directs incoming phone calls to the right recipient within a network. OpenPhone’s call routing features help to steer business calls to the right place effortlessly using just a few simple rules with call routing.
3. Auto attendant
Openphone’s auto attendant is a virtual receptionist feature in phone systems that automatically answers incoming calls with a pre-recorded message and provides callers with a menu of options. It directs callers to the appropriate department, extension, or voicemail based on their input, streamlining call management and improving the caller experience without the need for a live operator.
4. Voicemail to text
Read voicemails from work contacts anywhere, anytime through smart transcriptions. OpenPhone’s Voicemail to text service converts voicemail messages into written text. Instead of listening to a voicemail, users receive a text transcription of the message, allowing them to read and respond to voicemails more conveniently. This service is particularly helpful for quick message retrieval and accessibility.
5. Three-way calling
OpenPhone’s three-way calling enables you to engage in a conversation with two additional participants simultaneously using your telephone. You can easily dial and add a third person with OpenPhone’s three-way calling features.
OpenPhone Reviews
Users often praise OpenPhone for these reasons.
- It is easy to set up, has a user-friendly interface, and allows you to access your Google contacts
- OpenPhone delivers excellent customer service.
- It allows seamless integration with many third-party apps to manage tasks, send messages, etc.
However, there are some criticisms about the services.
- Call quality while using mobile data deteriorates.
- Sometimes, calls fail to connect.
- It can be difficult to transfer calls to a separate voicemail without incurring additional charges.
CallHippo Plans & Pricing
CallHippo is a leading VoIP solution provider in the market. It provides a range of features designed to meet the requirements of both individual businesses and call centers alike. Here are the pricing plans offered by CallHippo.
– Basic: $0 per user per month. Unlimited users pay only for numbers.
– Starter: $18 per user per month. For small teams looking for more functionality.
– Professional: $30 per user per month. Advanced features for growing organizations depending on your business plan.
– Ultimate: $42 per user per month. This is equivalent to an enterprise plan, which is suitable for businesses of large sizes and complex operations.
Features of CallHippo
CallHippo offers a variety of features that fulfill the needs of businesses of all sizes and niches. Here are some of the most popular features of CallHippo.
1. Power dialer
You can increase your sales team’s efficiency by automating the dialing process with the power dialer. This feature by CallHippo saves valuable time by automatically dialing numbers, leaving your team free to focus on engaging with prospects and closing deals.
2. Smart switch
Enhance your call connectivity using CallHippo’s Smart Switch feature. Enable agents to seamlessly switch between telephony providers for improved call pickup rates and a superior customer experience.
3. Global connect
Effortlessly engage with your international customers and prospects using CallHippo’s global connect. This feature optimizes call pickup and conversion rates while considering customers’ time zones, ensuring effective communication and respecting their schedules.
4. Call conference
Promote teamwork and communication efficiency with call conferences. CallHippo conference calls can host virtual audio meetings with multiple participants simultaneously, fostering collaboration, idea sharing, and streamlined decision-making processes.
CallHippo’s features are designed with a global business perspective, focusing on efficiency and international reach. These offerings make CallHippo an attractive option for businesses with a global customer base or those looking to expand internationally.
CallHippo Reviews
CallHippo is often commended for these reasons.
- Provides international calling features.
- CallHippo offers a seamless setup and a user-friendly interface.
- It allows users to easily add or remove phone lines/extensions as the business need evolves.
However, criticisms typically revolve around these reasons.
- Customer priority support responsiveness could be better.
- Occasional glitches, which could affect user experience.
You May Also Read : Honest CallHippo Reviews: See What Users Really Think
CallHippo or OpenPhone: What to Choose?
Choosing between OpenPhone and CallHippo depends largely on your business’s specific needs. If your priority is seamless team collaboration and North American operations, OpenPhone’s robust team features and dedicated business numbers might be more appealing.
Alternatively, for businesses focusing on international presence and needing features like global number support, CallHippo could offer the necessary edge. Consider your business’s size, growth trajectory, and the geographical scope of your operations before making a decision, ensuring the chosen service aligns perfectly with your communication needs.
FAQs
1. Is OpenPhone free?
OpenPhone is not a free platform. It offers several pricing plans tailored to different user needs, starting with a basic plan for individual users or small teams, with more advanced features and capabilities available at higher price points.
Supriya is a highly skilled content writer with over 8 years of experience in the SaaS domain. She believes in curating engaging, informative, and SEO-friendly content to simplify highly technical concepts. With an expansive portfolio of long-format blogs, newsletters, whitepapers, and case studies, Supriya is dedicated to staying in touch with emerging SaaS trends to produce relevant and reliable content.
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