OpenPhone

What is OpenPhone: An Overview

OpenPhone is a comprehensive phone system tailor-made to meet the specific needs of teams and businesses. It’s all-in-one solution that streamlines communication by consolidating business calls, texts, and contacts within a user-friendly app accessible across multiple devices.

One of the standout features of OpenPhone is its unified view, where call logs, voicemail transcriptions, and text messages seamlessly merge into a single conversation thread. This integrated view simplifies interactions, eliminating the need for juggling between various applications to manage customer relationships.

Moreover, OpenPhone app offers workflow automation, seamless integration with preferred tools, and convenient call notifications to ensure no opportunities are missed. In addition, the platform also provides valuable insights through team analytics, call recordings, text exchanges, and comments, facilitating continuous improvement.

Overall, OpenPhone empowers businesses to enhance communication efficiency, improve customer support capabilities, and gain valuable data-driven insights to drive success in today’s competitive landscape.

OpenPhone Review

OpenPhone Pricing

OpenPhone offers straightforward and flexible pricing options designed to meet the needs of different businesses. You can try OpenPhone risk-free for 7 days before making a decision.

• A. Standard Plan – $13/User/Month (Billed annually):- This plan is ideal for businesses that need essential phone features. Each user gets a new local or toll-free phone number to make calls and send messages to US and Canadian numbers. You also get voicemail to text transcription, basic auto-attendant (IVR), and call recording.
• B. Premium Plan – $20/User/Month (Billed annually) :- For teams looking for more integrations and collaboration features, the Premium plan is a great option. It includes everything from the Standard plan, along with group calling, call transfers, advanced auto-attendant (IVR), analytics and reporting, and integrations with HubSpot and Salesforce.
• C. Enterprise Plan – Contact Sales :- If your organization has complex requirements, we offer a customizable Enterprise plan. It includes features like custom contracts, a dedicated account manager, audit logs, and priority support.

Price Comparison

While OpenPhone offers affordable pricing options tailored to businesses, it may not be as cost-effective as CallHippo– which offers a basic plan starting at $0/month. The table below lists the pricing options offered by these leading virtual phone system providers.

OpenPhone Features

1. Efficient Calling

OpenPhone simplifies calling with seamless connectivity from the app on your mobile device or computer. Users can access and enjoy features like call recording to capture important conversations, IVR (auto-attendant) for easy call routing, and dashboards for real-time analytics.

2. Seamless Messaging

OpenPhone also offers a range of messaging features that allow you to send SMS and MMS messages. Additionally, you can benefit from its voicemail transcription for quick message reviews, as well as utilize message snippets for faster responses.

Furthermore, it allows you to set up auto-replies to automate responses and even send GIFs to enhance communication.

3. Advanced Contacts Management

OpenPhone’s contact management goes beyond a standard address book. It allows you to add custom properties to contacts, facilitating the capture of important information.

Agents can even leave notes on contacts to ensure important details are never missed. Also, they can sync their contacts with Google Contacts seamlessly and import contacts in bulk using CSV files.

4. Powerful Integrations

OpenPhone integrates with popular tools, such as HubSpot, Salesforce, and more, to enhance productivity and efficiency. For example, you can connect the OpenPhone app with Slack to consolidate communication channels, with Zapier to automate workflows, and connect with over 3,000 applications for various purposes.

5. Availability Management

You can even manage your availability with OpenPhone. Set your business hours to avoid work calls during personal time. Activate the “Do Not Disturb” mode to enjoy uninterrupted quiet time. Customize voicemail greetings to provide professional messages, including after-hours greetings.

6. Cost-Effective Pricing

OpenPhone offers a variety of plans to fit different business needs. The Standard plan starts at $13 per user per month when billed annually. Enjoy the benefits of a powerful business phone system without breaking the bank.