Communication Solution Designed for Modern Businesses.Best For : Small businesses, entrepreneurs, remote teams, customer support reps, and anyone seeking efficient and professional communication.
What is OpenPhone: An Overview
OpenPhone is a comprehensive phone system tailor-made to meet the specific needs of teams and businesses. It’s all-in-one solution that streamlines communication by consolidating business calls, texts, and contacts within a user-friendly app accessible across multiple devices.
One of the standout features of OpenPhone is its unified view, where call logs, voicemail transcriptions, and text messages seamlessly merge into a single conversation thread. This integrated view simplifies interactions, eliminating the need for juggling between various applications to manage customer relationships.
Moreover, OpenPhone app offers workflow automation, seamless integration with preferred tools, and convenient call notifications to ensure no opportunities are missed. In addition, the platform also provides valuable insights through team analytics, call recordings, text exchanges, and comments, facilitating continuous improvement.
Overall, OpenPhone empowers businesses to enhance communication efficiency, improve customer support capabilities, and gain valuable data-driven insights to drive success in today’s competitive landscape.
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- OpenPhone's all-in-one platform streamlines business calls, texts, and contacts into a user-friendly app– reducing the need for multiple tools and enhancing communication efficiency.
- With a unified view of conversations and the ability to call and text as a team, OpenPhone app facilitates seamless collaboration among team members, leading to improved customer support and enhanced productivity.
- OpenPhone's seamless synchronization across multiple devices ensures that users can stay connected and responsive to customers from anywhere, at any time.
- The shared address book with custom properties and notes enables easy organization and access to vital contact details, enabling teams to have all necessary information before engaging with customers.
- OpenPhone's integration with preferred tools such as HubSpot allows users to automate processes, sync contacts, and analyze call data, saving time and increasing overall efficiency.
- The unified view of interactions with customers creates a cohesive experience– ensuring seamless communication and better relationship-building with clients.
- OpenPhone offers valuable team analytics, call recordings, and text exchanges, providing managers with valuable data to make informed decisions and continuously improve team performance.
- Users have reported poor call quality on mobile devices, regardless of whether they are connected via Wi-Fi or data. Unreliable call connections– especially with weaker signal strength, can affect communication experiences.
- The mobile variant of OpenPhone lacks certain features that are available on the desktop application. This can lead to inconvenience for users who rely heavily on specific settings or critical functionalities.
- OpenPhone currently lacks a call-holding feature, which can be an inconvenience for users who frequently need to pause or hold ongoing calls.
- Users have wished for more customizability options in their communication experiences– such as the ability to choose call connecting and holding music. This lack of flexibility can impact user preferences and personalization.
- Some users have found it difficult to answer or disconnect calls when their phone is connected to a Bluetooth device in their car. This can cause dissatisfaction as the process becomes cumbersome and unreliable.
- Unlike traditional phone services, OpenPhone app does not provide seamless multitasking capabilities, such as putting a call on speaker and accessing other applications simultaneously. This can make it challenging to disconnect or switch back to calls easily while engaging with other tasks on the device.
OpenPhone offers straightforward and flexible pricing options designed to meet the needs of different businesses. You can try OpenPhone risk-free for 7 days before making a decision.
- A. Standard Plan – $13/User/Month (Billed annually):- This plan is ideal for businesses that need essential phone features. Each user gets a new local or toll-free phone number to make calls and send messages to US and Canadian numbers. You also get voicemail to text transcription, basic auto-attendant (IVR), and call recording.
- B. Premium Plan – $20/User/Month (Billed annually) :- For teams looking for more integrations and collaboration features, the Premium plan is a great option. It includes everything from the Standard plan, along with group calling, call transfers, advanced auto-attendant (IVR), analytics and reporting, and integrations with HubSpot and Salesforce.
- C. Enterprise Plan – Contact Sales :- If your organization has complex requirements, we offer a customizable Enterprise plan. It includes features like custom contracts, a dedicated account manager, audit logs, and priority support.
While OpenPhone offers affordable pricing options tailored to businesses, it may not be as cost-effective as CallHippo– which offers a basic plan starting at $0/month. The table below lists the pricing options offered by these leading virtual phone system providers.
1. Efficient Calling
OpenPhone simplifies calling with seamless connectivity from the app on your mobile device or computer. Users can access and enjoy features like call recording to capture important conversations, IVR (auto-attendant) for easy call routing, and dashboards for real-time analytics.
2. Seamless Messaging
OpenPhone also offers a range of messaging features that allow you to send SMS and MMS messages. Additionally, you can benefit from its voicemail transcription for quick message reviews, as well as utilize message snippets for faster responses.
Furthermore, it allows you to set up auto-replies to automate responses and even send GIFs to enhance communication.
3. Advanced Contacts Management
OpenPhone’s contact management goes beyond a standard address book. It allows you to add custom properties to contacts, facilitating the capture of important information.
Agents can even leave notes on contacts to ensure important details are never missed. Also, they can sync their contacts with Google Contacts seamlessly and import contacts in bulk using CSV files.
4. Powerful Integrations
OpenPhone integrates with popular tools, such as HubSpot, Salesforce, and more, to enhance productivity and efficiency. For example, you can connect the OpenPhone app with Slack to consolidate communication channels, with Zapier to automate workflows, and connect with over 3,000 applications for various purposes.
5. Availability Management
You can even manage your availability with OpenPhone. Set your business hours to avoid work calls during personal time. Activate the “Do Not Disturb” mode to enjoy uninterrupted quiet time. Customize voicemail greetings to provide professional messages, including after-hours greetings.
6. Cost-Effective Pricing
OpenPhone offers a variety of plans to fit different business needs. The Standard plan starts at $13 per user per month when billed annually. Enjoy the benefits of a powerful business phone system without breaking the bank.
Frequently Asked Questions
Absolutely! OpenPhone allows you to easily port your existing phone number for free, so you can continue using your current business number.
Yes, with OpenPhone, you can make international calls to reach clients and partners worldwide.
OpenPhone continuously works to improve call quality, but users may experience varying results depending on their mobile network coverage and signal strength.
OpenPhone integrates with popular tools like HubSpot, Salesforce, Slack, and Zapier, enabling users to automate workflows and streamline communication.
Yes, you can! OpenPhone allows you to set your business hours and activate "Do Not Disturb" mode for uninterrupted personal time.