VoIP for Law Firms: Top 9 Providers in 2024

Senior Writer: Paras Kela

Published : December 15, 2023

Gone are the days when traditional phone systems sufficed for the dynamic communication needs of law firms. In the present legal landscape, where agility and efficiency are paramount, embracing advanced VoIP (Voice over Internet Protocol) solutions has become more than a necessity.

Within this comprehensive guide, we will discuss the top 9 VoIP providers for law firms in 2024, dissecting their features, pros, cons, and pricing, among other technical and non-technical facets.

We are certain that this information will assist you in closely examining each of these phone systems for law firms, aiding in your selection of the most suitable one.

9 Best VoIP for Law Firms in 2024

We will now evaluate the top 9 virtual phone systems for law firms to gain insight into what sets them apart. Let’s explore their key features, pricing, pros, cons, and other essential aspects.

1. CallHippo

CallHippo delivers tailored VoIP solutions for law firms, offering a scalable and feature-rich cloud-based phone system. With customizable call routing, detailed analytics, CRM integration, and global connectivity, it ensures seamless client interactions and optimal client management. Overall, its flexibility and robust features make it one of the best phone systems for legal firms.

Key Takeaways:

• VoIP for legal firms streamlines legal communication, improving client interactions, case management, and overall operational efficiency.

• The top VoIP phone systems for legal firms are CallHippo, DialerHQ, RingCentral, Vonage, GoTo Connect, OpenPhone, Nextiva, and Ooma.

• When selecting VoIP solutions for law practices, consider key factors like security, scalability, features, customization, and cost-effectiveness.

CallHippo Features

• Smart call forwarding
• Business tools integration
• Power Dialer
• Auto-Attendant
• Smart switch
• Automatic call distribution (ACD)
• Call reports and analytics

CallHippo Pros

1. Best-in-class support and live demos
2. 10-day free trial and a tiered pricing structure
3. Scalable and feature-rich, suitable for law firms of varying sizes.

CallHippo Cons

1. The mobile app is missing a few essential call management features.
2. Users may experience call quality problems, such as crackling and choppy audio.

CallHippo Free Trial Period: 10 Days

CallHippo Pricing & Plans: CallHippo provides four plans, as follows:

1. Basic Plan: $0/User/Month (Ideal for a trial period)
2. Bronze Plan: $16/User/Month (Ideal for startups & small businesses)
3. Silver Plan: $24/User/Month (Ideal for SMB sales & support marketing teams)
4. Platinum Plan: $40/User/Month (Ideal for enterprises)

*Pricing as of 11-06-2024.

2. DialerHQ

DialerHQ stands out in the world of phone systems for law firms, presenting a user-friendly VoIP solution. Known for streamlined client communications and team collaboration, it offers call recording, auto-attendant, team messaging, mobile apps, and conference calling. These features enhance connectivity and facilitate effective collaboration, meeting the communication needs of legal professionals in today’s dynamic work environment.

DialerHQ Features

• Smart call forwarding
• Interactive voice response (IVR)
• Call center analytics
• Rich custom reports
• Call barging & call queuing
• International and toll-free virtual numbers
• Integration with third-party apps

DialerHQ Pros

1. The platform’s easy navigation makes it suitable even for first-time users.
2. DialerHQ’s affordable pricing plans make the solution accessible to businesses of all scales.

DialerHQ Cons

1. Designed for enterprises, it may not be suitable for SMBs.
2. Currently not available on Android (as of December 2023).

DialerHQ Free Trial Period: 7 Days

DialerHQ Pricing & Plans: As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.

3. Dialpad

Dialpad provides a versatile cloud-based communication platform, making it an excellent choice for hosted VoIP tailored for law firms. With AI-powered transcription, analytics, messaging, and integrations, it ensures efficient client interactions and team collaborations. Its adaptive features cater to the specific demands of legal professionals, empowering them to communicate seamlessly and work effectively from anywhere.

Dialpad Features

• Artificial Intelligence
• Business Phone Number
• Interactive Voice Response (IVR)
• Power Dialer
• Contact Center
• Analytics
• Virtual Receptionist

Dialpad Pros

1. Built-in artificial intelligence-powered functionalities.
2. A high degree of customization.
3. Versatile cloud-based platform for adaptable communication needs.

Dialpad Cons

1. Some users reported occasional service glitches.
2. A steep learning curve for first time users.

Dialpad Free Trial: 14 Days

Dialpad Pricing Plans: Like most other best business phone service providers, Dialpad offers three monthly and annual subscription plans.

1. Standard Plan: $23/User/Month
2. Pro Plan: $35/User/Month
3. Enterprise Plan: Custom pricing

These are the monthly subscription charges. However, if you choose a yearly subscription, you will get a discount.

4. Vonage

Vonage stands as a robust choice in VoIP for law firms, delivering a comprehensive cloud communications platform. Ideal for phone systems for legal firms, it offers video conferencing, messaging, virtual numbers, mobile apps, and CRM integration. These features foster enhanced connectivity and communication efficiency, enabling legal professionals to collaborate effectively and serve clients proficiently.

Vonage Features

• Simple to set up, easy to scale
• Powerful admin portal
• AI virtual assistant
• Follow Me/Find Me
• Multiple devices on one extension
• Local/international numbers
• Unlimited calling (US & Canada)

Vonage Pros

1. Comprehensive cloud communications with video conferencing and messaging.
2. Provides virtual numbers and CRM integration for seamless interactions.
3. Robust features cater to efficient communication within legal firms.

Vonage Cons

1. Occasional service disruptions reported.
2. Limited responsiveness in customer support.

Vonage Free Trial: 14 Days

Vonage Pricing Plans: Vonage offers various pricing plans based on the number of users. The number of features increases as you select a higher plan.

1. Mobile Plan: $19.99/User/Month
2. Premium Plan: $29.99/User/Month
3. Advanced Plan: $39.99/User/Month

Pro Tip: When selecting VoIP providers, prioritize those offering end-to-end encryption, stringent data backup measures, and seamless integration capabilities. Opt for scalable solutions aligned with your law firm’s immediate needs while allowing for future growth.

5. RingCentral

RingCentral emerges as a top choice in phone systems for legal firms, presenting a comprehensive communication solution. With features like video conferencing, messaging, virtual numbers, and seamless integrations, it ensures efficient client interactions and collaborative efforts. Its user-friendly interface and versatile tools cater to the diverse communication needs of law firms, ensuring uninterrupted connectivity and streamlined workflows.

RingCentral Features

• Local, vanity, and toll free numbers
• 250+ extensions
• Call recording and call forwarding
• Multi level IVR
• Call monitoring & call routing
• Audio & video conferencing

RingCentral Pros

1. Offers comprehensive features like video conferencing and messaging.
2. Virtual numbers and seamless integrations enhance client interactions.
3. User-friendly interface suitable for diverse law firm communication needs.

RingCentral Cons

1. Occasional reported glitches in video conferencing.
2. Some users mentioned complexity in navigating certain menus.

RingCentral Free Trial: 14 Days

RingCentral Pricing Plans: The RingCentral business phone service provider offers three pricing plans, as listed below:

1. Essential Plan: $29.99/User/Month
2. Standard Plan: $37.99/User/Month
3. Premium Plan: $44.99/User/Month
4. Ultimate Plan: $59.99/User/Month

These prices are for monthly plans. However, if you purchase a yearly subscription, you will enjoy a 25-30% discount.

6. OpenPhone

OpenPhone caters to the communication needs of law firms, providing a user-friendly VoIP solution. Tailored for phone systems for legal firms, it offers features like call recording, messaging, and mobile apps. Its intuitive platform facilitates seamless connectivity and streamlined communication, empowering legal professionals to interact effectively with clients and collaborate efficiently within their teams.

OpenPhone Features

• Advanced IVR (Interactive Voice Response)
• Local US, Canadian, and toll-free numbers
• Call recording & call forwarding
• Voicemail transcriptions
• Integration with 3000+ applications via Zapier
• Round-robin call distribution

OpenPhone Pros

1. User-friendly interface with call recording and messaging features.
2. Mobile apps facilitate communication convenience for legal professionals.
3. Suitable for smaller firms seeking simple and effective communication tools.

OpenPhone Cons

1. Limited advanced features might not suit larger law firm requirements.
2. Reported occasional glitches in the mobile app usage.

OpenPhone Free Trial: 7 Days

OpenPhone Pricing Plans: OpenPhone has three monthly and annual subscription packages.

1. Standard Plan: $13/User/Month
2. Premium Plan: $25/User/Month
3. Enterprise Plan: Custom pricing

These are the monthly subscription costs. However, if you choose a yearly subscription, you will get a small discount.

7. Nextiva

Nextiva excels in delivering VoIP solutions for law firms, offering a comprehensive communication platform. With features such as video conferencing, messaging, and CRM integration, it addresses the unique needs of legal professionals. Its robust suite of tools ensures optimal connectivity and efficient client interactions, enhancing productivity and fostering effective collaboration within law firms.

Nextiva Features

• Free local phone number
• Auto attendant
• Advanced call management
• VoIP switchboard
• Three-way calling
• Push to talk

Nextiva Pros

1. Offers a comprehensive suite with video conferencing and CRM integration.
2. Robust tools cater to the specific communication needs of legal professionals.
3. User-friendly interface suitable for seamless interactions.

Nextiva Cons

1. Some users reported occasional service disruptions affecting usability.
2. Limited advanced features compared to some competitors.

Nextiva Free Trial: 30 Days

Nextiva Pricing & Plans: Nextiva offers a variety of pricing packages based on the number of users, subscription period (monthly or yearly), and plan type.

1. Essential Plan: $23.95/user/month
2. Professional Plan: $27.95/user/month
3. Enterprise Plan: $37.95/user/month

All of these costs are for up to four users. However, as the number of users increases, the package cost decreases.

8. GoTo Connect

GoTo Connect stands out as a reliable choice in hosted VoIP for law firms, presenting a robust communication solution. With features like video conferencing, messaging, and seamless integrations, it ensures efficient client interactions and collaborative efforts. Its user-friendly interface and advanced features cater to the communication demands of law firms, facilitating seamless connectivity and streamlined workflows.

GoToConnect Features

• Outbound dialer
• Agent dashboards
• Real-time analytics and reporting
• Campaign management
• Multi-channel setup
• Unified Admin Portal

GoToConnect Pros

1. Offers video conferencing and seamless integrations for effective communication.
2. User-friendly interface suitable for diverse law firm communication needs.
3. Robust tools cater to efficient communication within legal firms.

GoToConnect Cons

1. Occasional reported glitches in video conferencing may affect meetings.
2. Some users found the pricing relatively higher compared to competitors.

GoToConnect Free Trial: 14 Days

GoToConnect Pricing & Plans: GoToConnect offers two pricing options outlined below:

1. Basic Plan: $27.00/user/month
2. Standard Plan: $32.00/user/month

9. Ooma Office

Ooma Office– a trusted name in VoIP for law firms, provides a versatile communication platform. Tailored for phone systems serving legal firms, it offers features like call recording, messaging, and mobile apps. Its robust suite of tools ensures seamless connectivity and streamlined communication for legal professionals, empowering them to serve clients effectively and collaborate efficiently within their teams.

Ooma Office Features

• Virtual receptionist
• Music on hold
• 3-way calling
• Mobile app (iOS and Android)
• Hot desking
• Advanced call management
• CRM integration

Ooma Office Pros

1. Provides call recording and messaging features for streamlined communication.
2. Mobile apps facilitate communication convenience for legal professionals.
3. Offers essential tools suitable for smaller law firms.

Ooma Office Cons

1. Limited advanced features might not meet the needs of larger firms.
2. Occasional reported disruptions in service reliability.

Ooma Office Free Trial: 30 Days

Ooma Office Pricing & Plans: Ooma offers a range of different plans for their different services. Visit their website or connect with their sales team to learn more.

You May Also Read : VoIP for PC/Computer : Top Desktop VoIP Phones

The Bottom Line: Investing in one of the best virtual phone systems for law firms outlined above would be your best business decision. This technology solution not only helps you better manage communication and case management but also ensures cost efficiency and customer satisfaction. Make the right decision today and invest in any of the cloud phone systems for law firms discussed above.

FAQs

Is VoIP secure for handling sensitive legal information?

Yes, VoIP can be secure for handling sensitive legal information. However, it is necessary that you invest in or choose the best VoIP providers, like CallHippo, which have robust security features for enhanced protection.

What is the cost of implementing VoIP for a law firm?

The cost of implementing VoIP for a law firm varies based on features, providers, subscription period and scale. However, it typically costs between $25-$50 per user monthly.

Updated : June 12, 2024

Paras Kela

Paras Kela brings a wealth of IT knowledge to his writing, with a strong focus on technical content. In recent years, he has specialized in virtual telephony solutions, creating clear and insightful content. His passion for technology, experience in the IT field, and dedication to learning new trends make complex topics easy to understand.

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