On Hold Music

Break the monotony of silence and ensure that your callers/customers don’t hang up while waiting for the call to connect with CallHippo’s state of the art On Hold Music feature. Improve customer experience, increase call conversion rates, present a professional image with this super cool feature, and more! Experience the whole package of awesomeness by signing up with CallHippo now!

Play Your Own Customized Music During Call Hold

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Consumers usually have to listen to the boring beeps when they are kept on hold. CallHippo offers its clients to listen to peppy music thanks to on hold music feature. On Hold Music is a feature used by businesses when customers call in and are kept on hold, instead of an eerie silence, customers are treated to a wave of music with this feature.

The On Hold Music is a major factor as it dissuades your customers from hanging up the phone and helps stay on the phone longer if it takes more time than expected to connect. If there is a specific song which fits your business and you can employ it using the On Hold Music feature.

Improve your company’s image by using professional music with the On Hold Music feature. Is there a message that you want to tell your customers? CallHippo’s On Hold Music feature allows you to play a customized marketing messages according to your business communication needs.

Advantages of On Hold Music

Power Dialer
Instead of the monotony of silence, the caller gets a pleasant music to listen
Power Dialer
It upholds the image of the company
Power Dialer
It helps in Increasing your call conversion
Power Dialer
Choose from a wide array of music
Power Dialer
Get your customers to stay connected longer
Power Dialer
It improves the customer experience

More Features

CallHippo Feature - Power Dialer
Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

CallHippo Feature - Smart Switch
Smart Switch

Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

CallHippo Feature - Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

CallHippo Feature - Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

CallHippo Feature - Call Transfer
Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

CallHippo Feature - Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

CallHippo Feature - Call Queuing
Call Queuing

A Call Queue places incoming call in a line when the agent is busy attending other customers.

CallHippo Feature - Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

CallHippo Feature - Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

CallHippo Feature - Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Monitoring
Call Monitoring

Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.

CallHippo Feature - Call Analytics
Call Analytics

Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.

Frequently Asked Questions

  • The on-hold music feature of a call center software allows you to play music for your customers while they are on hold. On-hold music helps contact centers upload their scripts in the form of music or messages (audio files) that they want their callers to listen to while waiting in call queues.

    If appropriately used, on-hold music can keep customers engaged and entertained, and reduce call drop rates in long queues. They also boost engagement rates significantly while keeping callers informed.

  • On-hold music is a great way to boost customer engagement. It can be used to keep callers informed about outages, offers, and notifications. Better engagement and streamlined communication facilitates better customer experience and helps them establish a connection with the brand/company.

  • Yes. Most call center software allow you to pick custom scripts (audio files) that can be used as on-hold music for different call queues. Depending on your organizational goals, you can set up informational, engaging, and promotional scripts as on-hold music.

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Published by Nishita

Last updated: December 8, 2021