Music On Hold Service
Enhance the customer service quality with soothing music on hold service.
What is Music On Hold?
Music on hold refers to the audio played while placing the caller on hold during a phone call to minimize the perceived wait time and promote the offerings of a business. It is essential for businesses that endure a high volume of incoming calls. Businesses can customize the music to include promotional messages and advertisements and keep the callers engaged until they are connected to the agent.
Benefits Of Music On Hold Service
Apart from keeping the callers hooked until an agent becomes available, music on hold service offers an exhaustive gamut of benefits to businesses. Here is why music on hold is important for businesses.
Minimizes Perceived Wait Time
Music on hold minimizes perceived wait time for callers unlike silence which makes the wait feel longer. On-hold music offers an engaging experience while nullifying the frustration of long waits.
Professional Identity
Having telephone music on hold adds a professional identity and large-scale image to businesses and they can leverage the hold time to brand themselves in the market.
Minimize Call Abandonment
Music on hold keeps the callers engaged, offers a positive experience, and reduces the perceived wait times eventually minimizing the frustration from long holds.
Leverage Marketing Opportunities
Businesses can leverage their music on hold to market their products and services, deliver product information, offer updates, inform customers about upcoming events, or advertise their offerings.
Boosts Conversion
Telephone on-hold music offers information about product updates, resolution to common problems, and answers to frequently asked questions enhancing call retention and conversion rates.
Up-selling Opportunities
Businesses can leverage music on hold to up-sell and cross-sell by offering recommendations on additional products and complementary services that customers may be interested in.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
- Unlimited Users (Pay only for number)
- Click To Dial
- AI Global ConnectIdentify phone number's timezone before a call
- TeamsAssign teams to handle calls in sequence
- Voicemail
- SMS (Text messages) & MMSSMS pricing will be applicable.
- Everything in Basic +
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Predictive & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Unlimited Users (Pay only for numbers)
- Click To Dial
- AI Global Connect
- Teams
- Voicemail
- SMS (Text messages) & MMS
- Everything in Basic +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Intelligent Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Modern Software Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
Start Free TrialFrequently Asked Question
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Yes, CallHippo allows businesses to customize their music on hold as per their requirements. They can choose a piece of music that aligns with their branding values, play a promotional message, resolution to common challenges, or recommendations on related products and services.
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Yes, on-hold music helps reduce the perceived wait time and make the hold look shorter while offering a positive, engaging experience to the callers.
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When customers reach out to your business phone system, the music-on-hold service allows you to play engaging music or message. Businesses can upload their custom script in the form of promotional messages or music that aligns with their brand value and identity. The right on-hold music has the power to keep the callers engaged and offer a positive experience while reducing call abandonment rates.
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No, on-hold music is a part of CallHippo’s standard pricing plans and you do not have to pay extra bucks to access the feature. You can use the music that comes with CallHippo or customize your script as per the business requirements.
