Music On Hold Service
Enhance the customer service quality with soothing music on hold service.
What is Music On Hold?
Music on hold refers to the audio played while placing the caller on hold during a phone call to minimize the perceived wait time and promote the offerings of a business. It is essential for businesses that endure a high volume of incoming calls. Businesses can customize the music to include promotional messages and advertisements and keep the callers engaged until they are connected to the agent.
Benefits Of Music On Hold Service
Apart from keeping the callers hooked until an agent becomes available, music on hold service offers an exhaustive gamut of benefits to businesses. Here is why music on hold is important for businesses.
Minimizes Perceived Wait Time
Music on hold minimizes perceived wait time for callers unlike silence which makes the wait feel longer. On-hold music offers an engaging experience while nullifying the frustration of long waits.
Professional Identity
Having telephone music on hold adds a professional identity and large-scale image to businesses and they can leverage the hold time to brand themselves in the market.
Minimize Call Abandonment
Music on hold keeps the callers engaged, offers a positive experience, and reduces the perceived wait times eventually minimizing the frustration from long holds.
Leverage Marketing Opportunities
Businesses can leverage their music on hold to market their products and services, deliver product information, offer updates, inform customers about upcoming events, or advertise their offerings.
Boosts Conversion
Telephone on-hold music offers information about product updates, resolution to common problems, and answers to frequently asked questions enhancing call retention and conversion rates.
Up-selling Opportunities
Businesses can leverage music on hold to up-sell and cross-sell by offering recommendations on additional products and complementary services that customers may be interested in.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Bronze
- Free Number1 standard number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call RecordingAdditional charges $0.005/min applicable
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Power Dialer
- Predictive Dialer
- Speed to Dial
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple DeviceForward Calls to Multiple Devices. Call forwarding charges are applicable.
- Single Sign On (SSO)Allows users to log in to multiple applications securely using a single set of credentials.
- DID Group
- Call Whisper
- Intelligent Reports/Analytics
- Reports via Email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
- Smart DID Routing
- Auto Rotate
Ideal for Businesses to support their Customers and not for Bulk Calling
Starter
- Unlimited calling minutes within US/CADFair usage policy apply.
- 1 Standard Number FreeExcludes toll-free numbers.
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- 1-year Call Records
- Basic Report Analytics
- Forward-to-deviceForward calls to your device- charges apply. Use CallHippo to avoid them!
- Shared Inbox
- Feedback for Calls
- Everything in Starter +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
- Lifetime Call Records
- Role based access control
- IVR
- Live Call
- Call Reminder
- After Call Work
- Holiday Routing
- Gamification
- Pause-Resume Recording
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CADFair usage policy apply.
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
- Auto Rotate
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Single Sign On
- DID Group
- Call Whisper
- Compliance Call Recording
- Embedded Dialer Integration
- Smart DID Routing
Frequently Asked Question
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Yes, CallHippo allows businesses to customize their music on hold as per their requirements. They can choose a piece of music that aligns with their branding values, play a promotional message, resolution to common challenges, or recommendations on related products and services.
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Yes, on-hold music helps reduce the perceived wait time and make the hold look shorter while offering a positive, engaging experience to the callers.
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When customers reach out to your business phone system, the music-on-hold service allows you to play engaging music or message. Businesses can upload their custom script in the form of promotional messages or music that aligns with their brand value and identity. The right on-hold music has the power to keep the callers engaged and offer a positive experience while reducing call abandonment rates.
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No, on-hold music is a part of CallHippo’s standard pricing plans and you do not have to pay extra bucks to access the feature. You can use the music that comes with CallHippo or customize your script as per the business requirements.
