Music On Hold Service
Enhance the customer service quality with soothing music on hold service.
What is Music On Hold?
Music on hold refers to the audio played while placing the caller on hold during a phone call to minimize the perceived wait time and promote the offerings of a business. It is essential for businesses that endure a high volume of incoming calls. Businesses can customize the music to include promotional messages and advertisements and keep the callers engaged until they are connected to the agent.
Benefits Of Music On Hold Service
Apart from keeping the callers hooked until an agent becomes available, music on hold service offers an exhaustive gamut of benefits to businesses. Here is why music on hold is important for businesses.
Minimizes Perceived Wait Time
Music on hold minimizes perceived wait time for callers unlike silence which makes the wait feel longer. On-hold music offers an engaging experience while nullifying the frustration of long waits.
Professional Identity
Having telephone music on hold adds a professional identity and large-scale image to businesses and they can leverage the hold time to brand themselves in the market.
Minimize Call Abandonment
Music on hold keeps the callers engaged, offers a positive experience, and reduces the perceived wait times eventually minimizing the frustration from long holds.
Leverage Marketing Opportunities
Businesses can leverage their music on hold to market their products and services, deliver product information, offer updates, inform customers about upcoming events, or advertise their offerings.
Boosts Conversion
Telephone on-hold music offers information about product updates, resolution to common problems, and answers to frequently asked questions enhancing call retention and conversion rates.
Up-selling Opportunities
Businesses can leverage music on hold to up-sell and cross-sell by offering recommendations on additional products and complementary services that customers may be interested in.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
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Calling
- 1 Free Phone Number
Get a dedicated standard phone number for each team member at no extra cost. Share numbers across multiple users for collaborative calling.
- Voicemail
- Click to Dial
- Business Hours
Define operating hours for each number to route calls appropriately.
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Messaging - SMS (Text messages) & MMS
- WhatsApp Business API
Platform- 2FA
Add an extra security layer by requiring a verification code in addition to your password.
- Desktop & Mobile Apps
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Forward to Device Automatically route incoming calls to your mobile or alternative device to never miss calls.
- Ring All Devices Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.
- AI Global Connect View caller's timezone before dialing to reach contacts at optimal times.
- Country Blocking Restrict outbound calls to specific countries to prevent unauthorized international dialing.
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Messaging
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100 SMS (Text Messages)
Standard A2P charges apply.
- SMS Templates Create and save message templates for one-click texting with consistent communication.
- Free Omnichannel Inbox
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Analytics
- Basic Report Analytics
- Call Logs (1 month) Access detailed records of all calls including duration, outcome, recordings, and participant information.
- Audit Logs Track all account changes and user actions for security, compliance, and accountability.
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Integrations
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ZZapierSSlack50+WWebhook
Popular
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Calling
- Unlimited Minutes (Includes Both Landline & Mobile Calling)
Shared pool of free calling minutes for your entire team. Valid for manual dialing to standard US/Canada numbers only.
- Call Recordings Record and store calls for quality monitoring, training, and compliance.
- Multilingual IVR Offer IVR menu options in multiple languages to serve diverse customer bases.
- Call Distribution (Cascading) Route calls to agents in a priority sequence until someone answers.
- Custom Greetings Upload personalized welcome messages for callers to hear when they reach your number.
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Messaging
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500 SMS (Text Messages)
Standard A2P charges apply.
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Analytics
- Reports / Analytics Get detailed insights and summarized analytics on team's calling performance.
- AI Voicemail Transcription Automatically convert voicemail audio to text for faster message review.
- Call Logs (Lifetime)
- Role Based Access Control Assign specific roles with tailored permissions to control what each user can view and manage.
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Integrations
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HHubSpotSSalesforcePPipedrive50+ZZoho
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Calling
- Smart DID Routing Automatically routes calls to the best available agent based on real-time data.
- Multilevel IVR Create multi-step phone menus to route callers to the right department or person automatically.
- Call Blocking Block unwanted callers and spam numbers to keep your team focused on quality conversations.
- Holiday Routing Configure special call handling and greetings for holidays and non-business days.
- CRM-Based VIP Routing Route calls automatically to the correct contact/lead owner based on CRM information.
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Messaging
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1000 SMS (Text Messages)
Standard A2P charges apply.
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Enterprise
- Single Sign-On (SSO) Log in once to access CallHippo and all integrated tools with your company credentials.
- Custom Integrations Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic, and create workflows specific to your business.
- Dedicated Account Manager Resolve account queries efficiently with dedicated account manager.
- Personalized Onboarding Experience personalized onboarding for a tailored start.
- 24×7 & Phone Support
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Integrations
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HHubSpotSSalesforceZZoho50+ZZendesk
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Modern Software Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
Start Free TrialFrequently Asked Question
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Yes, CallHippo allows businesses to customize their music on hold as per their requirements. They can choose a piece of music that aligns with their branding values, play a promotional message, resolution to common challenges, or recommendations on related products and services.
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Yes, on-hold music helps reduce the perceived wait time and make the wait feel shorter while offering a positive, engaging experience to the callers.
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When customers reach out to your business phone system, the music-on-hold service allows you to play engaging music or message. Businesses can upload their custom script in the form of promotional messages or music that aligns with their brand value and identity. The right on-hold music has the power to keep the callers engaged and offer a positive experience while reducing call abandonment rates.
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No, on-hold music is a part of CallHippo’s standard pricing plans and you do not have to pay extra fees to access the feature. You can use the music that comes with CallHippo or customize your script as per the business requirements.
