Consumers usually have to listen to the boring beeps when they are kept on hold. CallHippo offers its clients to listen to peppy music thanks to on hold music feature. On Hold Music is a feature used by businesses when customers call in and are kept on hold, instead of an eerie silence, customers are treated to a wave of music with this feature.
The On Hold Music is a major factor as it dissuades your customers from hanging up the phone and helps stay on the phone longer if it takes more time than expected to connect. If there is a specific song which fits your business and you can employ it using the On Hold Music feature.
Improve your company’s image by using professional music with the On Hold Music feature. Is there a message that you want to tell your customers? CallHippo’s On Hold Music feature allows you to play a customized marketing messages according to your business communication needs.
Advantages of On Hold Music
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Track your phone support performance. Measure the % of missed calls, call load of each teammate, etc.
Frequently Asked Questions
The on-hold music feature of a call center software allows you to play music for your customers while they are on hold. On-hold music helps contact centers upload their scripts in the form of music or messages (audio files) that they want their callers to listen to while waiting in call queues.
If appropriately used, on-hold music can keep customers engaged and entertained, and reduce call drop rates in long queues. They also boost engagement rates significantly while keeping callers informed.
On-hold music is a great way to boost customer engagement. It can be used to keep callers informed about outages, offers, and notifications. Better engagement and streamlined communication facilitates better customer experience and helps them establish a connection with the brand/company.
Yes. Most call center software allow you to pick custom scripts (audio files) that can be used as on-hold music for different call queues. Depending on your organizational goals, you can set up informational, engaging, and promotional scripts as on-hold music.