Published : June 22, 2021If you run a call center and are looking to reduce your operating costs, a level 3 VoIP number is what you need!
Designed for call center operators, conferencing providers, and voice portals, level 3 VoIP offers toll-free calling services. It allows you to create a free presence on PSTN (Public Switched Telephone Network) and lets your customers reach you over the phone at no cost (to them).
Around 31% of businesses currently use VoIP services as it helps boost productivity and reduces operational costs. Companies with 30 users save up to $1200 by switching to a VoIP system.
But, should you use VoIP numbers: level 3 VoIP, to be precise?
In this article, we will discuss what a level 3 VoIP number is and why you should be using one. Let’s get started!
What is a Level 3 VoIP number?
A level 3 VoIP (Voice over Internet Protocol) number is a service that lets you buy toll-free numbers for your customers and route the calls over the internet to reduce costs.
Here’s how it works:
- You buy a level 3 toll-free VoIP number.
- Your customer dials that phone number.
- The free voice calls originating on the PSTN are converted to IP using the enterprise’s Softswitch technology.
- The call is transported over level 3’s multiprotocol label-switched IP network.
- Your agent receives the call.
The primary advantage of the level 3 VoIP number is that it offers significant savings on long-distance and international calls.
Why Use Level 3 Communications VoIP?
Customers today have very high expectations from brands, especially when it comes to communicating with them. As of 2021, 88% of people prefer to speak to live customer agents over the phone. This makes it imperative for businesses to employ the best possible calling system.
That’s where a level 3 VoIP number can help. They outshine traditional phone systems in various ways, such as:
- Better voice quality
- Lower costs (operating and maintenance)
- 24/7 availability
- Greater security
In a nutshell, a level 3 VoIP phone number makes your organization appear more professional (as callers won’t have to face connectivity issues) and puts you at a substantial competitive advantage.
Benefits of VoIP Numbers
Did you know cloud-based VoIP technology allows you to call from anywhere using a mobile, computer, laptop, and desk phone, using the same phone number?
But that’s not it. There are even more benefits of a VoIP phone number.
1 ) Reduces Expenses
As mentioned above, businesses with 30 employees can save over $1200 a month by switching to VoIP services. It also helps save 90% on international calls and 40% on local calls.
Here’s how it reduces expenses.
- It eliminates the need for investing in expensive hardware and equipment.
- For cloud-based VoIP services, you won’t have to maintain the system, thereby eliminating IT expenses.
- Provides access to more features than a traditional phone system at no extra cost (though some advanced functionalities come at additional expenses).
2 ) Better Voice Quality
When you have a stable internet connection with high bandwidth, voice quality will be better than a traditional phone system.
This is because VoIP uses codecs to digitally convert sound and eliminate fuzziness in the line while sending it over the internet. It is also worth mentioning that the G.722 codec has double the bandwidth than an analog phone call, which enhances the clarity.
3 ) Provides You Your Desired Phone Number
Need a unique phone number? Want to port your existing number? Want local phone numbers? A VoIP system makes it possible!
You can choose a country phone number or local area codes to establish a robust local presence. You can even pick a custom number that suits your business, much like selecting questions from an exam collection that best assesses your knowledge.
We recommend choosing a local area code phone number as it eliminates long-distance call charges. Also, people are more likely to pick a local area code phone number than an international number.
You can even use this local phone number on your marketing campaigns to attract regional customers.
Since the primary purpose of the level 3 VoIP number is to offer toll-free numbers, you can allow your customers to reach you for free.
Note: Your customers can reach you for free, but you will have to pay the provider for their calls.
4 ) Highly Scalable
As your business grows, you will likely hire more employees to handle calls (support) and make calls (sales). You will need a system that allows you to scale at little to no extra cost. That’s where VoIP phone numbers can help.
As mentioned above, VoIP doesn’t require you to invest in expensive equipment. All you will need to do is add users to your subscription, and you’ll be good to go. Once your business grows and stabilizes, you can get a VoIP number with a domain to expand faster and reach out to more customers.
5 ) Offers Round the Clock Availability
A VoIP phone number does not require you to stick to a location to make calls. You can make and receive calls from anywhere, using any internet-connected device (mobile, tablet, laptop, etc.). This makes communication possible and convenient across countries (with different time zones). You can also improve your availability with retail VoIP phone systems to stay in touch with your global clientele.
Though wired connections and Wi-Fi are the preferred connections, VoIP works fine on LTE technology (4G).
6 ) Ideal for Teams of All Sizes
The best part about a VoIP number is that it can be used by teams as small as one person and as large as 100 people. All you will need to do is pick the best VoIP provider.
Advanced features like call queuing and auto-attendant make it easier for even one person to manage the calling operations. Analytics enables large teams to analyze their performance and enhance their efficiency.
How Can CallHippo Help?
Trusted by more than 5000 brands globally, CallHippo is a leading VoIP number provider. When you choose CallHippo, you get access to advanced features such as:
- Power dialer
- Smart switch
- Global connect
- Smart call forwarding
- Call transfer
- Call conference
- Call queuing
- Call barging software
- Music on hold service
- IVR
- Detailed analytics
But that’s not it. CallHippo allows you to set up your VoIP number in less than three minutes. You also get access to premium support.
Sounds intriguing, right? It is!?
: Best VoIP Call Center SolutionsFinal Thoughts
A level 3 VoIP number helps reduce your operational costs while giving your customers a way to reach you for free. Apart from significant cost savings, it allows you to choose your desired phone number. If you haven’t started using a level 3 VoIP number, now is the time!
Have any doubts or concerns? Let us know in the comments section!
Key Takeaways:
- A level 3 VoIP (Voice over Internet Protocol) number is a service that routes free voice calls over the internet instead of PSTN.
- Cloud-based VoIP ensures round-the-clock availability and better voice clarity.
- Businesses with 30 employees can save over $1200 a month by switching to VoIP services.
- It provides a better voice quality than traditional phone lines.
Updated : August 20, 2024
Rohit Rajpal is a technical content writer with hands-on experience in the VoIP and telephony space. His expertise comes from closely collaborating with product teams to craft clear, technical documentation and user guides for telecommunication software. Rohit’s deep knowledge of VoIP technology allows him to address complex technical issues and provide insightful solutions.
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