Published : September 20, 2019In this omnichannel world, brands have a myriad of options to accelerate sales. Social media platforms, SMS, and emails are just a few of the many creative alternatives that companies can utilize. However, when it comes to pursuing leads over a voice channel in this internet-driven society, brands have begun to prefer cloud telephony technology or virtual phone systems. Whether it’s cold calling, inside sales, or customer support delivery, Business VoIP phone services are what companies have started relying on.
The advent of virtual phone systems has transformed call center operations in a remarkably short span of time. These systems offer efficient and cost-effective solutions for telecommunications, while also helping companies optimize their customer service processes.
A virtual phone number is a boon for a customer-centric business with international clients. There are many companies with a multi-national presence, i.e., they have a client base spread across different parts of the world. In such a case, you can have the same virtual phone number assigned to different countries.
All about call center agent:
According to a survey, sales representatives spend only one-third of their day talking to prospects. They spend 17% of their day entering data, 17% researching leads, and 12% scheduling calls.
What is Auto-Switch?
Auto-Switch is an exceptional tool that automatically identifies the number you insert and places a call from the right virtual phone number. For instance, you input +61 423 588 6XX. Auto-Switch recognizes the inserted country code and automatically makes the call from your Australian number.
When it comes to placing calls to clients located in different countries, agents need to select from which country’s virtual phone number they want to make the call. For example, you buy a USA phone number. Now, you want to call a client in the US. When the agent inputs the client’s number they wish to call, they must select the virtual number from which they will be making the call – either the US, UK, or Canada.
This process consumes approximately 3 seconds per agent call. Let’s consider that one agent makes around 50 calls a day. It sums up to 150 seconds, which equals 2.5 minutes per agent per day, and 75 minutes per month. Imagine you have 20 representatives. So, the total time spent by your team every month in just selecting from which number to call will be (75 x 20) = 1500 minutes = 25 hours. Don’t you think a lot of time is being wasted every month? Well, it is!
So, why waste hours manually selecting the number when it can be done automatically in no time?
Yes, it is possible! Your agents can free themselves from the hassles of selecting the number every time they place a call to your international clients with CallHippo’s Auto-Switch.
How is Auto-Switch Beneficial?
For call center operations and customer-oriented businesses, this feature can prove immensely advantageous. As it picks up the right number you want to call from within a fraction of a second, your support and sales representatives can save a considerable amount of time.
- Less time spent dialing = More time to focus on essential tasks
When you have a long list of leads to call, the right business phone number with the right features makes the task quick and easy for you. Besides, features like Auto-Switch from CallHippo require little to no configuration. This reduces the amount of time wasted on shuffling between numbers and eliminates the risk of placing a call from a different number. Thus, your agents can invest their time in concentrating on crucial tasks.
- Dialing process automated = Time Saved
Auto-Switch can help representatives save time while making international calls. Where they had to scroll through to determine which dialing number to use for a call, here the system automatically places the call using the correct dialing number. All that your agents need to do is input the number. The system will gauge the country code and make the call from the relevant virtual phone number. Therefore, agents can save a lot of time.
Leveraging Auto-Switch functionality is easier!
If you are a CallHippo user who owns a virtual phone number for multiple countries, you can utilize this functionality efficiently. CallHippo also allows you to enable and disable this feature as per your usage and requirements.
Wrapping up
Ensure you leverage the functionalities of Auto-Switch quickly and help your agents enhance their productivity. It not only automates the dialing process but also assists your agents in saving time during overseas calling and boosting efficiency.
Updated : August 9, 2025
Paras Kela brings a wealth of IT knowledge to his writing, with a strong focus on technical content. In recent years, he has specialized in virtual telephony solutions, creating clear and insightful content. His passion for technology, experience in the IT field, and dedication to learning new trends make complex topics easy to understand.
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