callhippo-business-phone-system-round-circles

Call Barging

Offer timely resolution to customer queries- Reduce escalations and improve customer service quality.

What is Call Barging?

The call barging feature allows supervisors to join a live customer call and monitor the call-handling abilities of the agents. The supervisor can choose to observe the call silently, participate actively, offer real-time guidance through whispering, or take over the call in its entirety. This feature helps agents handle complex customer queries more efficiently and prevent escalations.

Benefits Of Call Barging

Enhance customer support quality and reduce escalations with timely aid and guidance from supervisors. Here are other important benefits of the call barging feature.

Minimize escalations

Call barging software enables supervisors to offer real-time assistance and support to agents in handling complex queries, which helps minimize the number of escalations from customers.

Customer satisfaction

As call barging allows supervisors to track customer preferences and behavior, they can put forth corrective actions, effect script changes, and promote personalized customer conversations.

Train new agents

Call barging helps agents acquire on-the-job training as managers can barge into ongoing calls, monitor performance, and offer assistance. This helps new agents understand what to expect in a customer call.

Gain customer trust

With call barging, supervisors can provide silent guidance by whispering to the agents while they deal with challenging questions. The ability to offer timely resolution improves customer trust in the brand.

Quality assurance

One of the challenging attributes for call center agents is handling unpredictability in customer expectations. With call barging, supervisors can help agents in promoting quality assurance.

Professional image

As call barging allows supervisors to assist agents in solving complex queries, it improves first-contact resolution rates, adds a professional image, and boosts customer’s confidence in your offerings.

Start your Free Trial today

From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.

  • Buy Numbers
  • Add Users
  • Start Calling
  • Track Calls
Start Free Trial
CallHippo Virtual Phone Number

Pricing

Ideal for Bulk Calling for Sales, Support and Call Center Teams

Basic

$0
Per user/Month
Sign Up Now

For Startups

  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS
  • MMS
  • Smart Switch
  • Last Called By
  • Forward-to-device

Bronze

$16
Per user/Month
10 Days Free Trial

Ideal For Small Team

  • Everything in Basic +
  • Free Number1
  • Voicemail
  • Shared Inbox
  • Skill Based Call Routing
  • Webhook
  • Paid Call Recording
  • Target Vs Achievement
  • Campaign Management

Silver

$24
Per user/Month
10 Days Free Trial

For Fast Growing Team

  • Everything in Bronze +
  • Role based access control
  • Free Call Recording
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Call Cascading
  • Holiday Routing
  • Feedback for Calls
  • Gamification
  • Call Tagging
  • Call Disposition
  • Pause-Resume Recording

Platinum

$40
Per user/Month
10 Days Free Trial

For Larger Team

  • Everything in Silver +
  • Power Dialer
  • Predictive Dialer
  • Speed to Dial
  • Voice Broadcasting
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Route to External Number
  • Forward to Multiple Device
  • Single Sign On
  • DID Group
  • Call Whisper
  • Intelligent Reports/Analytics
  • Reports via Email
  • Automatic Machine Detection
  • Compliance Call Recording
  • Google Drive, AWS S3 Integration
  • Embedded Dialer Integration
  • Smart DID Routing
  • Auto Rotate

Ideal for Businesses to support their Customers and not for Bulk Calling

Basic

$0
Per user/Month
  • Unlimited Users (Pay only for number)
  • Click To Dial
  • Global Connect
  • Teams
  • Voicemail
  • SMS/Text messages
  • MMS
  • Smart Switch
  • Last Called By

Starter

$18
Per user/Month
  • Everything in Basic +
  • 1000 calling minutes within US/CAD
  • 1 Standard Number Free
  • Free SMS/ Text messages
  • Multi Lingual IVR
  • 2FA
  • User Working Hours
  • Business Hours
  • Ring All Devices
  • 1-year Call Records
  • Basic Report Analytics
  • Forward-to-device
  • Shared Inbox
  • Feedback for Calls

Professional

$30
Per user/Month
  • Everything in Starter +
  • Unlimited calling minutes within US/CAD
  • Call Recordings
  • Intelligent Reports/Analytics
  • Country Blocking
  • Call Tagging
  • Email notification for Voicemail
  • Reports Via Email
  • Call Notes & Ratings
  • Lifetime Call Records
  • Advance Report Analytics
  • Role based access control
  • IVR
  • Live Call
  • Call Reminder
  • After Call Work
  • Holiday Routing
  • Gamification
  • Pause-Resume Recording

Ultimate

$42
Per user/Month
  • Everything in Professional +
  • Unlimited calling minutes within US/CAD
  • Call Blocking
  • Call Cascading
  • Custom Greetings
  • Audit Logs
  • Webhook
  • Dedicated Account Manager
  • Personalized Onboarding
  • Phone Support
  • 24*7 Support
  • Advanced Integrations
  • Custom Integrations
  • Annual Business Review
  • Auto Rotate
  • Multi-level IVR
  • Multiple Level Call Transfer
  • Conference Calling
  • Call Barging
  • Single Sign On
  • Call Tagging
  • Call Disposition
  • DID Group
  • Call Whisper
  • Compliance Call Recording
  • Embedded Dialer Integration
  • Smart DID Routing

Frequently Asked Question

  • No, call barging comes with CallHippo’s cloud-based phone system. It is a part of the Enterprise pricing plan. CallHippo offers a 10-day free trial, so you can try the features before subscribing.

  • Call barging software offers a multitude of benefits to businesses, including, Minimizes escalation rates, Improves customer confidence, Supports training of new agents, Promotes quality assurance.

  • No. To access the call barging feature on CallHippo, you don’t need any extra equipment or hardware. You should subscribe to the Enterprise plan and activate the feature through virtual means.

  • Yes, with call barging software, supervisors can choose to stay silent and whisper coach or actively participate in the ongoing call between customer and agent.

Start Free Trial