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The Best Small Business VoIP Phone Service

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What Is Business VoIP Phone Service?

Virtual business VoIP service refers to a VoIP-based phone system that helps businesses communicate with their clientele, employees, and customers over the internet. Business VoIP service has been advancing over the past decade. Besides, it does not require much in terms of hardware.

Why Do You Need Best VoIP For Small Business?

Virtual business phone service offers a wide range of features, including high-definition voice calling, audio conferencing, auto-attendant, and more. Precisely speaking, it delivers all the functionalities and features your organization needs in a single platform. Moreover, a small business VoIP phone system integrates with your mission-critical business apps so that you can empower your business to keep up with the competition.

As business VoIP service brings along the ability to make and receive calls over the internet, small business VoIP helps businesses save a considerable amount. It uses an active internet connection in place of traditional landlines; thus, you need not pay fees imposed by the telephone company. Additionally, it makes long-distance and international calling much cheaper as compared to the worth of copper wires laid thousands of miles in traditional telephony. However, the expenses vary depending on the business VoIP service providers and the plan you choose.

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Business VoIP Phone Service

Benefits Of Business VoIP Phone Service

For any business telephone system acts as the central node for all incoming and outgoing calls. If companies have got the business telephone system or Private Branch Exchanges (PBX), it requires on-premise hardware to connect the phone system with the outside world. Moreover, they are bulky, expensive, and demand regular in-person maintenance.

On the contrary, VoIP providers like CallHippo provide small business phone service with a hosted phone system. This frees companies from the hassles of on-premise installation and hardware costs. It enables enterprises to leverage several advanced calling functionalities like Call Routing, Global Connect, Auto-Switch, Call Queuing, and more from a single dashboard. Additionally, the virtual business phone system remains accessible from anywhere and at any time. All that companies need is an active internet connection.

Now, let’s comprehend why implementing best voip service for business can be beneficial.

Traditional Phone System vs. CallHippo VoIP Provider

ParametersTraditional Phone SystemCallHippo VoIP Provider
Mode of DeploymentYou need to deploy it on-premise.The service provider hosts this virtual PBX on the cloud.
RequirementIt requires PBX and related hardware to access the telephone network.All you need to access your business VoIP phone service is an active internet connection.
ConnectionYour phone system is siloed, i.e., isolated from others. You can place calls and send/receive faxes via a fax machine.You can integrate your VoIP service with messaging and conferencing solutions. Moreover, it lets you send faxes directly from the cloud.
FeaturesWhen you require additional features, you need to pay extra.It comes along with a set of robust features. You can utilize configuration, routing, and reporting capabilities from a single dashboard on any of the connected devices.
PaymentYou need to pay bills to access the phone company’s network. Moreover, they also present a host of calling plans with extra charges.CallHippo’s pricing plans are transparent and demonstrate clear service levels. You can determine the communication costs and the features you will avail at the time of choosing the plan.
Customer SupportIt levies additional fees for premium technical support.It offers 24/7 free customer support.

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How to Choose a Small Business VoIP Phone Service?

1 ) Determine the Features You Need

When choosing a business VoIP phone service, it is integral to consider the features you need for your day-to-day communications. Creating a list of features you need for your small business will make it easier for you to shortlist the right VoIP providers.

If you’re not sure what features to look for in a business VoIP phone service, here are some of the must-haves:

a ) Interactive Voice Response (IVR)

It guides callers to the right agent or department, thereby minimizing call transfers and enhancing customer experience.

b ) Call transfer

Even with IVR, the caller may reach the wrong department (due to the incorrect entry in the IVR), or maybe they want to talk to someone senior. Call transfer can help solve this issue

c ) Call conference

As a small business owner, you might need to collaborate with your team regularly. Call conferencing can help you do exactly that.

d ) Call recording

It is essential to evaluate your team’s performance when it comes to serving customers. Call recording allows you to listen to each call and determine how you can improve your services.

e ) Working hours announcement

As a small business, you will less likely have a team working 24/7. VoIP systems allow you to set working hours and let customers know your availability.

f ) Voicemail

When someone calls you outside your working hours, voicemail allows them to record their message so you can go to them with a solution when you come back

Also, consider your employees’ specific VoIP needs. For example, your sales agent might need an auto-dialer feature to automate the calling process. Your support representative may want call queueing functionality to place incoming calls in line when they’re busy attending to other customers.

You should also determine whether you need a local or toll-free number. A local number helps build a robust local presence and increase trust with customers, but they’ll have to pay to call you. A toll-free number, on the other hand, allows your customers to reach you for free.

2 ) Compare Plans of Different Providers

While there are several affordable business VoIP phone providers such as CallHippo or RingCentral vs Nextiva, it is essential to compare their plans and the features you’re getting with them. This will help save money and get the most out of your investment.

Apart from the basic subscription prices, check the call charges per minute to the region and country of your operation. Other things to consider when comparing plans include:

  • One-time setup fees (if any)
  • Cost to add new user
  • Add-on features
  • Type of customer support you’ll be getting in your plan

3 ) Read Reviews and Testimonials

You have probably shortlisted a few business VoIP phone service providers by now. It’s time to read what their customers are saying.

Begin by reading the reviews and testimonials on the provider’s website. Also, check what people say about the VoIP provider on third-party websites like G2, Capterra, Software Advice, and Software Suggest.

This will give you a better understanding of their pros and cons, enabling you to choose the right provider for your business.

4 ) Consider Third-Party Integrations

Be it CRM or email marketing, you probably already use several tools in your organization. Thus, it is important to consider whether your VoIP system integrates with them. This will save your time entering the details manually.

When a VoIP system integrates with the CRM, all the customer interaction history will be recorded automatically. You can then use the details to send personalized emails to further enhance the customer experience—all of these without switching between tools.

It is good to consider if it integrates with the tools you plan to use in the future. This will help avoid changing your VoIP provider as your business grows.

5 ) Check the VoIP Provider’s Security

Since VoIP runs through the internet, it is vulnerable to breaches. However, cloud solution providers use multiple layers of security to prevent hacking and protect customer data.

If you choose a VoIP provider with a history of poor security and privacy, you risk losing your business communications to cybercriminals.

For instance, CallHippo uses end-to-end encryption, secure protocols, and DDoS protection to safeguard your data in the cloud.

Also, ask if they follow regional compliance rules to prevent getting fined by the Government.

6 ) Sign Up for a Free Trial

Lastly, sign up for a free trial to get a better understanding of the VoIP system. A free trial will help you determine if it’s suitable for your business down the line. Check everything from the user interface to features and support without committing to it.

Of course, not every business VoIP phone service offers a free trial. However, they might provide other options to help you understand their product better, such as demos or a money-back guarantee.

Why To Choose CallHippo As Your Best VoIP Phone Service For Small Business?

CallHippo is one of the leading on-demand Voice over Internet Protocol (VoIP) service providers. It helps businesses buy virtual phone numbers for more than 50 countries. With an easy-to-use interface and robust architecture, it aids firms in developing their call center system in less than 3 minutes . Furthermore, CallHippo’s small business phone service enables enterprises to connect with their customers and vice versa effectively while keeping the costs low. Thus, it is an ideal platform for small and expanding businesses looking forward to improving their sales and customer support, generating more leads, and grabbing new business opportunities.

Features Of Business VoIP Phone Service

Power Dialer
Power Dialer

Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.

Smart Switch
Smart Switch

Choose from multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.

Global Connect
Global Connect

Global Connect helps you know the right time to call your international clients.

Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on the go.

Call Transfer
Call Transfer

The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.

Call Conference
Call Conference

It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.

Call Queuing
Call Queuing Software

A Call Queue places incoming calls in a line when the agent is busy attending to other customers.

Call Barging
Call Barging

Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.

Call Recording
Call Recording

Record every call on each of your numbers to better monitor your performance as a team.

Voice Mail
Voice Mail

Receive voicemails by email in your inbox. Play them directly from your email.

Call Analytics
Call Analytics

Track your phone support performance. Measure the percentage of missed calls, call load of each teammate, etc.

On Hold Music
On Hold Music

On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.

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Top 10 Small Business VoIP Phone Services in 2023

Small businesses embrace future-forward business VoIP telephony solutions to optimize internal and external communication.

The right small business phone services provide high-quality, reliable voice, video, and messaging communication channels to enhance the overall customer experience and improve productivity for team members in the process.

Unlike standard PSTN landlines, virtual phone services offer advanced features like call routing, recording, IVR, and video conferencing.

This guide will dive deep into some of the best business telephone service providers, their pricing, plans, and essential features that would best serve your company.

Here’s an in-depth look at the best business phone services for small and midsize businesses.

1 ) Nextiva


Nextiva Logo

Nextiva is one of the leading small business phone service providers of business phone systems and unified communications at an affordable price.

This makes them an excellent option for ensuring the best for your company. USNews and G2 have recognized them for their high customer loyalty and best-in-class customer service.

Top Features –

Several features are included, like free number porting, online faxing, mobile and desktop apps, and unlimited calling and texting.

You can then continue using your existing phone number to continue your communications.

Getting Started –

Nextiva has a comprehensive page on its website dedicated to helping small businesses get started with their virtual phone services. Here you can read about each feature and determine how they are combined in Nextiva’s bundled services.

Moreover, custom user training and onboarding are available and entirely customizable phone solutions.

Customer Support –

As one of the world’s leading service providers, Nextiva has eight global points of presence in carrier-grade data centers offering a 99.999% uptime guarantee, 24/7 monitoring, and live system status updates. In addition, customer service is available via phone and live chat 24/7.

Pricing –

The Nextiva Essential plan starts as low as $19/month per user. In addition, it includes the basic VoIP features you need for communicating with clients and colleagues. Here are Nextiva’s complete pricing options.

2 ) CallHippo


CallHippo Logo

CallHippo is a feature-rich cloud-based business phone system that offers affordable pricing plans and the best phone services for businesses.

CallHippo is suitable for small, medium, and large companies, providing local and toll-free phone numbers for more than 50 countries, extending their reach while lowering call costs.

In addition, the system offers a wide array of system integrations, increasing employee efficiency and improving customer service.

Top Features – 

CallHippo stands out in this list due to its excellent call features, such as GlobalConnect, Auto-Switch, Smart Switch, IVR System, After Call Work, Call Analytics, and Click to Call.

Additionally, CallHippo increases productivity, improves customer service, and enhances team collaboration.

Getting Started – 

Using this virtual business phone system is remarkably easy, taking no longer than three minutes. After downloading the business phone system software and setting up your business hours and days, you’ll be able to configure extensions and voice mails, align your team members, design your call flows, and you’re ready to go.

Pricing – 

CallHippo offers several phone features and additional features on its higher-level plans. The Bronze Plan, priced at $16 per month, is ideally suited for small businesses, as it comes with one free telephone number.

The Silver Plan, priced at $24 per month, offers unlimited calling, and the Platinum Plan, priced at $40 per month and a customizable plan for $48, offers extra features.

3 ) RingCentral


RingCentral Logo

RingCentral offers a range of plans and API-based customization options that make it possible to use it for organizations of any size. In addition, RingCentral’s emphasis on team collaboration, regardless of location, makes it an excellent choice for remote teams worldwide.

Top Features –

Purchasing RingCentral’s Essentials plan allows you to add up to 20 users at a lower price point – more lines than most of RingCentral’s competitors provide. Additionally, RingCentral users can take toll-free numbers, free phone calls, and unlimited Business SMS texting.

Getting Started –

It’s easy to deploy and scale RingCentral within minutes, and you can set up new teams within the centralized admin portal. Adding and removing users, setting business hours, and setting call routing rules are straightforward. Any user can perform these actions remotely.

Customer Support –

All plans include 24/7 live chat and phone support, and users can also submit online tickets. In addition, RingCentral offers 99.99% uptime, 24/7 monitoring, Quality of Service dashboards, and carrier-grade backup data centers.

Pricing –

The Essentials plan is a good entry-level plan that offers automatic call recording and an auto-attendant, ensuring users don’t miss inbound calls and providing users with virtual receptionist functionality.

You won’t get these features from another business phone service provider on a basic plan. This option starts at $19.99/user/month. Here are RingCentral’s additional pricing and plans.

4 ) 8×8


8×8 Logo

8×8 connects 60 countries of workforces to connect them and their customers. Through its UCaaS (Unified communications as a service) platform, 8×8 provides businesses with real-time business analytics and intelligence to make better data-driven decisions.

Top Features – 

The 8×8 Express plan, designed specifically for small businesses and startups, includes business SMS texting, one-on-one group chat, and unlimited calls to the U.S. and Canada, making it ideal for streamlined, unified communications. Users will also have instant screen sharing, H.D. voice calls, and video meetings.

Getting started – 

Setting up 8×8 is a simple process. First, you have to provide your business information, and you’ll be able to access the web dashboard and the mobile and desktop apps.

The main app for employees is Work, a simple application with a comfortable layout that makes navigating easy. It is designed to be a central hub for voice calls, video chats, text messaging, meetings, etc.

Meetings can be set up quickly with the 8×8 Express plan due to its browser-based interface, which requires no software.

Customer Support –

A comprehensive knowledge base is available on 8*8’s website, while Otto, its live chatbot, is available 24/7. 8×8 customers can also file an online support case, and phone support is open from Monday – to Saturday from 6 am to 6 pm PT.

The system has a 99.999% uptime guarantee and 24/7 live monitoring with geographic redundancy, and onboarding services include complete implementations, rapid deployments, custom solutions, employee training, and more.

Pricing –

8×8 Express plan offers a plethora of features, a lower starting price at just $15 per user, and a self-sign-up option, making it ideal for small and large enterprises that need voice calling, video conferencing, etc., and messaging in one app.

The plan’s first month is free, and there are no contracts or hardware requirements.

5 ) Ooma


Ooma Logo

With Ooma Office, small and startup businesses can experiment with a no-frills solution to cover the basics by using their existing analog phones.

In addition, those with existing analog telephones may find that Ooma Office is one of the best business phone system providers and a cost-effective solution to cover basic needs.

Top Features –

The bare-bones plan of Ooma Office offers SIP phone customer service, toll-free number options, group calling capabilities, emergency(911) services, and voicemail-to-email conversions. Users can also take advantage of more advanced features like virtual fax and extensions.

Getting started –

The Ooma website offers a unique page for small businesses. It states that the setting up of the Ooma platform is straightforward, you do not need any technical knowledge, and you can start using it in 15 minutes.

Customer Support –

Ooma has a 99.99% uptime guarantee, 24/7 traffic monitoring with whitelisting and blacklisting, and extension monitoring. In addition, customer support is available 24×7 via phone and live chat.

Pricing –

Ooma offers simple plans at a low monthly rate for new and existing businesses without committing to a contract. The starting plan starts at $19.95/user/month, and if you plan on testing out more than one VoIP provider, Ooma is a great option to consider.

6 ) Vonage


Vonage Logo

Vonage Business Cloud is a one-of-a-kind small business telephone service provider that offers a wide range of features for businesses of every size, offering Mobile, Premium, and Advanced options to fit their needs.

Taking an all-in-one approach to collaboration and communication, Vonage Business Cloud offers cost-effective services accessible to even the smallest businesses.

Top Features –

Vonage offers 50 features across its plans, and its mobile plan includes unlimited incoming and outgoing calls, SMS texting, and group messaging. In addition, a Vonage App Center lets users integrate which business apps they need to customize their platform according to their specific needs.

Getting started –

For users, Vonage Business offers an easy-to-follow introduction and setup guide. A sales representative will assist your team if you subscribe to the setup guide service in getting your account set up as needed. Of course, you can also set up your account fairly quickly.

Customer Support –

Vonage offers a 99.999% uptime guarantee, quality of service reporting, automatic failover, and redundant data centers. It also provides a comprehensive online training center with tutorials, user guides, FAQs, and a list of popular topics that you can easily access.

Furthermore, they offer Support PLUS, powered by Soluto, 24/7 personalized customer support via telephone and chat, self-service training webinars, and highly trained agents with an average success rate of 93%. In addition, 24/7 chat support is available for all customers, and phone support is there.

Pricing –

Vonage’s primary offering is the Mobile plan, which offers unlimited calling and texting via their softphone only, seamless integration of their desktop and mobile apps, and team messaging. This plan is perfect for remote teams and those who do not need a desk phone.

5 )Phone.com


Phone.com Logo

A communications solution for Phone.com is the best phone system for businesses that lets you communicate through voice, text, and video. In addition, its collaboration features allow you to collaborate with your teams wherever you are.

Top Features-

An account with Phone.com comes with more than 50 features, and unlike some other VoIP services, users have equal access to all features, regardless of which pricing plan they subscribe to.

So, for example, even the Basic plan subscriber can access call routing, call queues, forwarding, screening, etc.

Getting Started – 

It is quick and easy to sign up and get started with their business phone system. Setup is simple, with the user simply selecting the number of users without committing to anything and then selecting their phone number, whether local, toll-free, or vanity.

They make it easy for anyone to build and manage their phone system. It is easy to connect your existing devices and access the 50+ features available. Phone.com allows you to lease one of its plug-and-play IP phones as an additional convenience.

As with many VoIP services, installation is seamless. In addition, because VoIP communication works with information being transmitted via the internet instead of traditional phone lines, no switching or wiring is required.

Customer Support –

Phone.com is a top-rated provider for small businesses with more than 40,000 customers from almost every field. Phone.com is a top-rated provider for small businesses because of its manageability and 24×7 support.

Pricing –

VoIP business phone plans from Phone.com are among the most straightforward that you will find, and among the most affordable for small businesses. It’s not just the sticker price–the licensing is way more flexible than other top business phone systems.

The Phone.com plan is the cheapest, starting at $10.39 per user per month, including 300 pooled minutes, 1000 pooled text messages, and 10 minutes of video conferencing. Mixing and matching also let you get a lower price since you’re not paying for new features.

If your users require unlimited minutes, call recording or other advanced features, you can upgrade specific plans.

8 ) Avaya


Avaya Logo

Avaya Cloud Office is a comprehensive business phone service provider offering unlimited business calling in the U.S. and Canada, Unlimited Business SMS, and audio conferencing with video conferencing for up to 200 participants.

It’s a unified communications solution rather than a standalone business phone service designed primarily to connect fully remote teams or blended, geographically diverse workers.

Top Features –

Apart from its competitors, Avaya is an advanced team collaboration software included with all OneCloud subscriptions. Teams can chat, assign tasks, manage tasks, share documents and calendars, and more with their OneCloud subscriptions.

In addition, you can send your voicemail to email, record calls on demand, and send unlimited virtual faxes.

Getting Started –

Users can take online courses through the Avaya Learning Center or purchase pre-paid training packages to ensure a smooth transition. In addition to an easy-to-follow onboarding guide, Avaya offers phone and device rentals to ensure your entire team has everything they need.

In addition to helping managers select the right plans, Avaya Professional Services also designs and implements custom solutions, assists with data migration to the cloud, and more.

Customer Support –

Avaya Professional Services help managers to choose the right plans, design and implement customized solutions, assist with data migration to the cloud, and more.

All Avaya plans offer 24/7 phone and chat support, which gives Avaya a significant competitive edge.

Pricing – 

Avaya’s Essentials Plan starts at $19.99/per user per month, but only offers 100 toll-free minutes per month, supports 20 users, and doesn’t include unlimited audio or video conferences. The Standard Plan is a much better choice for small businesses, which costs $27.99/per user per month.

The plan includes 1,000 monthly free minutes, video calling for up to 100 simultaneous users, multi-level auto attendants, and unlimited users. In addition, users can add additional local, toll-free, and vanity numbers for $4.99 each per month.

9 ) Grasshopper


Grasshopper Logo

Grasshopper offers the communication tools your small business needs to grow. With a wide range of 800 numbers, this phone service will ensure that your small business sounds and looks professional if you don’t require advanced features and want to avoid being tied to a contract.

Top features-

Since small businesses often have to work longer hours to get their business off the ground, Grasshopper has been designed with them in mind. One of the features that help with that is the instant response feature.

With Grasshopper, if you miss a call from a prospect, an automated message will alert them that you’re unavailable. Contacting prospects with this automated message will eliminate the risk of losing them.

Getting Started –

Users can get started with Grasshopper in just a few simple steps. First, you pick your number and plan, and then you download the app on your mobile phone and desktop. Once the settings are configured, you’re ready to use your new number.

Customer Support –

Grasshopper guarantees uptime of 99.999%, provides 24/7 support and has a toll-free sales hotline. However, unlike its competitors, Grasshopper does not offer live chat support.

Furthermore, while there is 24/7 phone support, you may have difficulty reaching a live agent because those tasked with answering customer support calls are also selling, which means that self-service is more of a “DIY” approach than you may be comfortable with.

Pricing – 

The cheapest grasshopper plan starts at $26/month, billed annually. However, as it only offers one phone number and three extensions, it’s not the optimal choice for a small business with employees.

The most cost-effective plan is Grasshopper’s Partner plan, which starts at $44/month, billed annually. It includes three phone numbers and six extensions.

10 ) Dialpad


Dialpad logo

Providing VoIP and unified communications to small businesses at a moderate price, Dialpad plans offer most small businesses’ features. Connect with your team and collaborate more efficiently with Dialpad’s artificial intelligence-powered cloud communication platform.

Top Features – 

Dialpad’s basic plan integrates G Suite and Office 365 to offer users a well-rounded experience in unified communications, making it an ideal virtual phone service for businesses.

As well as providing features like voicemail transcription, SIP phone support, and video conferencing, Dialpad offers integrated integrations and innovation.

Getting Started –

Users can quickly get started with Dialpad by taking advantage of their free trial for 14 days. Once you sign up, you can add users and numbers instantly.

Customer Support –

Interestingly, Dialpad claims a 100% uptime, but a glance at the company’s incident history shows that there have been times when the company’s uptime has been below 99.9%.

Dialpad uses AES-256-bit encryption, offers 24/7 network monitoring, and has 11 data centers located across seven continents with physical security.

The company provides live chat support and live phone support 24/7 and an extensive online knowledge base and help center with self-service tutorials and FAQs.

Pricing –

Users can pay $15/user/month (billed annually) or $20/user/month (billed monthly) in return, receiving software emphasizing convenience, seamless app integration with third-party apps, and support for iOS Android phones.

With an advanced business phone line offering, including video conferencing and SMS/MMS messaging, it’s one of the least costly providers.

By focusing less on hardware options and installation/training, teams have more time to customize the default settings. This enables them to quickly take advantage of contact management, encryption, and IVR (interactive voice response).

Frequently Asked Questions

What is the best VoIP service for small businesses?

CallHippo is a top-rated VoIP service provider trusted by over 5000 global brands. CallHippo helps businesses of all sizes improve their sales capabilities with various smart features like IVR, call monitoring, and power dialer which boosts productivity and improves customer experience.

How do I set up VoIP for small businesses?

To start a VoIP service for a small business, choose a new number or port your existing phone number. Next, add users to your phone system and create a call flow for routing your incoming calls. Finally set up users’ IP or virtual phones to establish your VoIP system.

Does my business need VoIP service?

Any business wanting to bring down operating costs and making a lot of long-distance calls should find VoIP services useful. More than a third of businesses today use VoIP services as they allow you to make and receive calls from any location and device instantly.

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