Published : June 19, 2023You must know how to forward a voicemail if you’re operating or aiming to operate a customer-centric business. With 80% of calls going to voicemail, such messages have become indispensable to modern communication. And why wouldn’t it be? After all, voice messages allow us to cater to the content of client calls even when we are unavailable.
The importance further increases as you can forward these voicemail messages to colleagues for review and collaboration or to the support team to address any grievances. Knowing how to effectively forward a voicemail message helps boost the organization’s productivity by keeping everyone in the loop.
Below, we also discuss how to effectively use voicemail forwarding on phones, computers, iPhones, and software, along with the various benefits and mistakes to avoid. We also reveal a highly equipped tool to forward a voicemail message at the end. So, stick till the end to find out.
"Efficient voicemail forwarding ensures seamless business collaboration. But to make the most of it, you must understand how to do it on every device. To escape this hassle, rely on a device-agnostic credible communication platform like CallHippo. It extends holistic voicemail features to significantly enhance your customer service at no extra cost."
What Is Voicemail Forwarding?
As the name suggests, this feature allows you to forward voicemail recording/voicemail messages to your colleagues, support teams, friends, families, or any other contact you choose.
The forwarding process is the same as forwarding email, voice message, and text-based messages. But, in this case, you are forwarding a voice message. You can also convert the voicemail messages to different audio files format and forward via email.
You need a dedicated communication platform to handle your internal and external voicemail messages. To take your customer service one step ahead, avoid letting calls go to voicemail and adopt call routing so that your calls are automatically directed to the best-suited (and available) agents basis your predefined criteria.
How to Forward a Voicemail on Landline?
Contrary to popular belief, forwarding voicemail messages via landlines is possible. Let’s look closely at the steps you must undertake to achieve this feat.
Step 1: Start by pressing the voicemail button
Either press the voicemail button on your device or dial 86. If your device doesn’t have a dedicated voicemail message button, simply dial 86.
Step 2: Enter the passcode
Once you’ve dialed *86 or pressed the voicemail button, enter your passcode. This passcode should be the same one you set up when configuring your voicemail.
Step 3: Navigate the menu
Each operator has a unique menu with different functions. Follow your carrier’s instructions. Here are guidelines for some major operators –
- AT&T – In case of a power or network outage, dial *372, enter the forwarding number and press #. AT&T offers various features for different situations.
- Verizon – Listen to the voicemail and select Other options by pressing the dedicated key. Press 4 to forward and proceed to the next step.
- T-Mobile – Dial and hold key 1 to access the voicemail settings menu, then press 2 for Forward Message.
Step 4: Enter the recipient’s number
Key in the recipient’s number you want to share voicemails with, then press the # button.
Step 5: Complete the transfer
You can forward a voicemail successfully once you’ve followed the above steps.
You May Also Read : How To Forward a Text Message?
How to Forward a Voicemail on Mobile?
Sending voicemails through mobile phones is even easier than forwarding them through landlines. The entire process is intuitive and highly user-friendly. Here is a breakdown of steps to forward voicemails via mobile phones for both Android and Apple users.
How to forward a voicemail on Android?
First, enable the feature to receive and save voicemails on your Android phone. Then, you can follow a few easy steps below to forward voicemails to your contacts.
Note: Forwarding voicemails may differ with devices; thus, using device-agnostic platforms such as CallHippo make more sense.
Step 1: Open voicemail
Access your voicemail by tapping on the voicemail app or the phone app on your Android device.
Step 2: Listen to the voicemail
Select the desired voicemail message from the voicemail tab and listen to it carefully to ensure you understand its content.
Step 3: Tap the share or forward option
Once you’ve listened to the voice mails, locate the share button or forward option within the voicemail phone apps. It is usually represented by an icon with an arrow pointing out of a box.
Step 4: Choose the forward method
When prompted, select the forwarding method you prefer, such as email, text message app, or other dedicated communications platform installed on your device.
Step 5: Enter recipient details
Provide the contact information of the person to whom you want to forward the voicemail. This can be an email address, phone number, or contact name associated with your messaging app.
Step 6: Add a message
If desired, include a brief text message along with the forwarded voicemail to provide context or additional information for the recipient.
Step 7: Send the forwarded voicemail
Double-check the recipient details and the optional message so you send the correct message to the right person, then tap the send button to forward the voicemail. That’s how to send a voicemail to someone else (Android).
How to forward a voicemail on an iPhone?
The process of voicemail forwarding on your Apple device is similar to that of Android phones. Let’s have a closer look at these steps.
Step 1: Open the phone app
Click on the Phone icon on the home screen.
Step 2: Open voicemail
Select the voicemail icon from the bottom menu bar.
Step 3: Search for the desired voicemail
Find the voicemail that you want to forward from the list. Click once on the iphone voicemail to select it, then find the option to share it as a message.
Step 4: Select your desired channel
After clicking the share option, select your preferred communication channel—text or email. The share options are similar to those available in Android, except you get the option of iMessage and AirDrop in Apple.
Step 5: Send the voicemail
Select the contact you want to send it to and click on send.
You May Also Read : How to Divert Calls from Landline to Mobile?
How to Forward a Voicemail on a Computer?
The process of voicemail forwarding on a computer will entirely depend on the telephony software you use (if you’re using one). The more equipped the software, the easier it gets. But, for others, here’s the process –
Step 1: Go to your voicemail account inbox and select the voicemail you want to forward.
Step 2: Click on play to listen to the voicemail to confirm you intend to forward the correct voicemail.
Step 3: Click forward and enter the name, number, or email of the person you want to send it to.
Step 4: Click on enter or forward, and you’re done.
Benefits of Voicemail Forwarding for Every Business
Voicemail forwarding comes with a host of different benefits for users and organizations. For starters, it allows the organization to never miss any important interaction. Apart from that, here are 5 benefits offered by voicemail forwarding.
1. Better visibility
Voicemail forwarding ensures that critical messages reach the right individuals promptly. Businesses can improve visibility and prevent messages from being overlooked or lost in a general inbox by directing voicemails to specific team members or departments. This heightened visibility enables efficient handling of time-sensitive matters and enhances communication effectiveness.
2. Greater accessibility
The forwarding feature eliminates the limitations of traditional voicemail systems, which often require physical access to a specific device. With forwarding capabilities, voicemails can simultaneously be delivered to multiple destinations, including email inboxes, mobile devices, or alternative phone numbers.
Greater accessibility to voicemail empowers users to retrieve and respond to them conveniently, regardless of their location or device.
3. Reduced effort
Instead of manually relaying messages, employees can rely on the forwarding feature to distribute voicemails efficiently, saving time and resources for more strategic tasks. This automation minimizes the risk of human error and ensures swift and accurate message delivery.
4. Faster response
Voicemail forwarding to the appropriate recipients significantly reduces the response times. Businesses can promptly address customer inquiries, resolve issues, and provide timely assistance that customers expect in today’s fast-paced digital environment. You can also reduce customer wait time by redirecting call queues to voicemails.
5. Documentation
Forwarding voicemails to email accounts or other digital platforms empowers businesses to create a comprehensive record of voice communications. This documentation is a reference for future interactions, facilitates collaboration among team members, and supports compliance requirements or dispute resolutions. Having a digital trail of voicemails enhances accountability, accuracy, and transparency within the organization.
Mistakes to Avoid While Forwarding Voicemails
Before enabling voicemail forwarding for your phone or throughout your organization, you need to learn about the common mistakes individuals commit during the process so you can avoid them early on.
1. Neglecting clear instructions
Not including specific details about the message’s context, urgency, and necessary action steps is a big mistake when forwarding a voicemail. By providing clear instructions, recipients can understand the purpose of the forwarded message and take appropriate action in a timely manner.
2. Failing to verify recipients
Another common mistake is failing to double-check the accuracy of recipient information before forwarding a voicemail. Sending a voicemail to the wrong person or an outdated contact can lead to miscommunication, delays, or sensitive information falling into the wrong hands. Always verify recipient details, such as email addresses or phone numbers, to ensure the voicemail reaches the intended party.
3. Overlooking follow-up
Finally, businesses often fail to follow up after forwarding voicemail messages. Once you have forwarded voicemail message, it’s crucial to follow up with the recipient to confirm they received the voicemail, understand its contents, and address any questions or concerns they may have. This proactive approach demonstrates professionalism, fosters accountability, and ensures the forwarded voicemail achieves its intended purpose.
How to Disable Voicemail Forwarding?
You might want to turn off voicemail forwarding on your phone for many reasons. But, to make it possible, you must completely turn off your voicemails. Here are a few different ways to do it.
1. Use phone codes
MMI codes enable the user to turn off voicemail forwarding. Dialing ##004# signals your mobile carrier to disable the call-forwarding feature used by your voicemail system. Some mobile carriers might not be using these MMI codes. Therefore, it would be best to directly contact your cell phone providers to switch off this feature.
2. Turn off through settings
Search your phone settings for the voicemail options. When you find the option, search for a toggle button to turn off the voicemail feature. It allows you to turn off voicemail through systems without any hassle.
3. For computers
Most computers use third-party apps to send and receive voicemails. As a result, you need to contact the software provider to disable this feature.
Seamlessly Forward Voicemails with CallHippo
If you’re looking for friction-free voicemail forwarding, use VoIP voicemail service like CallHippo. It differs from your usual tools and offers unlimited voicemail boxes, so you never miss a call!
Not just that, it also offers customized voicemail greetings, voicemail recording, voicemail access via an inclusive dashboard on the go, integration of voicemail boxes with CRM or Business management software, and more.
CallHippo enables you to retrieve messages on all devices—landlines, phones, and computers. It helps you set up a massive voicemail inbox and forward it relatively easily.
Step 1: Set up an account on the platform and get a CallHippo virtual phone number.
Step 2: Go to Number Settings in the platform and select Music and Text option. Then select the preferred language for voicemail greeting before uploading text and music.
Step 3: Click on voicemail transcript to automatically convert voicemails into email transcripts before forwarding.
Wrapping Up
Mastering voicemail forwarding empowers seamless communication, collaboration, and productivity. It offers a tangible solution in the dynamic landscape of modern communication. Embrace its benefits and make voicemail forwarding a valuable asset in your toolkit.
To make the most of voicemail forwarding, leverage a unified platform like CallHippo, which offers multiple associated voicemail features, to ensure improved internal and external communication. CallHippo offers you all the voicemail benefits at no extra cost, so what’s the wait for?
You May Also Read : Call Forwarding – How to Forward Calls on Another Number
FAQs
1. Can we forward voicemails to more than one person?
Yes, just like a normal text message, you can forward a single voicemail to more than one person.
2. Can I forward the voicemail to email?
You can forward voicemails to email by converting them into audio files.
3. What happens if the recipient’s voicemail box is full?
If your recipient’s inbox is full, you’ll receive a text message stating their voicemail inbox is full.
Updated : October 29, 2024
Supriya Bajaj is a senior content developer with immense experience in the VoIP telephony domain. With a deep knowledge of VoIP systems and emerging technologies in the field, she provides insightful and targeted content. Known for simplifying complex topics and her thought-leadership articles, Supriya delivers actionable content for both technical and non-technical audiences.
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