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Call Forwarding – How to Forward Calls on Another Number

Simplify your phone communication with a cost-effective, secure and reliable virtual phone solution

CallHippo Blog image
Hiba Ali

Senior Writer:

green tickDate: June 20, 2023

According to Glance, poor customer experiences have led to 78% of customers backing out of purchases. It is an alarming statistic for companies that cannot handle the volume of calls they receive at certain times.

Improve your business communications with call forwarding

(Source: Exotel)

Additionally, a phone call related to potential customers ready to place an order may cost your business a lot of money. Call forwarding allows you to save missed calls while eliminating scam calls and avoiding answering every call that comes through.

If you’re setting up call forwarding, you probably have many questions. For example, how to forward calls from landline to mobile? How can we forward calls to another phone? How to forward calls from landline to cell phone remotely?

Our guide will answer every question regarding forwarding calls & explain how to forward your work phone calls to any device. Read on to set up call forwarding to another device or number successfully.

How to Set Up Call Forwarding on Smartphones?

Although you can’t forward business calls exclusively if you’re using one phone number for business and personal purposes, call forwarding can guarantee some time off from answering phone calls when you’re too busy to answer.

Why Call Forwarding Is Essential For Your Business

Before setting it up, you must determine whether your phone runs on CDMA (Code Division Multiple Access) or GSM (Global System for Mobile Communications).

Many service providers offer conditional call forwarding, which forwards incoming calls exclusively when you do not answer, or your phone line is unavailable or busy. Your provider can tell you this advanced feature’s proper activation and deactivation codes.

Getting started with call forwarding is as simple as Googling your carrier’s network or asking your service provider directly. Once you know whether you have a CDMA or GSM network, you can proceed to the appropriate call forwarding method.

How to forward calls on Android Phones?

The Phone app on Android phones differs from version to version, but it’s relatively easy to set up call forwarding on android with it:

How to enable call forwarding on your android device

(Source: Androidauthority)

Step 1: Open the Phone app.

Step 2: Choose the phone app’s settings by tapping the three-dot menu icon at the top.

Step 3: Click on Calls.

Step 4: Tap the Call forwarding feature in Call settings. You’ll now see several options. Find the one that sufficiently fits your needs.

Always forward: Choose the number you want to reroute incoming calls to and tap Turn On. This number is usually the one you change if you want to set up call forwarding.

When busy: Enter the number to contact only if your Android phone number is busy. This number is probably your voicemail number.

When unanswered: You must enter the number to call if you do not answer the phone. This number is probably already set up for your voicemail account.

When unavailable: If your mobile phone is in airplane mode, turned off, or without a cellular signal, the call will forward here. This number is also probably already set to your voicemail number.

How to forward calls on iPhone?

Call forwarding is accessible on an iPhone if you have cellular service through a GSM network. Contact your carrier if you have CDMA service to enable and use these features.

How to set up call forwarding on iPhone

(Source: idownloadblog)

Step 1: Open the Settings app.

Step 2: Tap the “Phone” icon.

Step 3: Select “Call Forwarding.”

Step 4: Swipe the button on the Call Forwarding page to enable it.

Step 5: Enter the phone number you want to forward incoming calls to by tapping “Forward To.”

How to forward calls from a landline to a cell phone?

The process is pretty simple. First, you need to enter a star code, such as *72, which activates the call forwarding feature, which sends callers directly to the number you specify.

Usually, star codes are free to set up, and if you are required to pay, it is typically inexpensive. Here’s how to do it:

Step 1: Dial *72 from a landline and wait for the dial or confirmation tone.

Step 2: Enter the 10-digit phone number of the mobile device on which you wish to receive your calls.

Step 3: Activate the call forwarding service by hitting the hash button (#).

Step 4: Forwarding calls can be undone or changed by dialing *73 from your phone.

Ideally, you’d like to add a few backup call forwarding options or add other phone lines, but this method has the downside of only forwarding your landline to one cell number.

How to Forward Calls on Another Number?

Forwarding Texts On iPhone 

Text Message Forwarding on an iPhone

(Source: macobserver)

Here’s how to set up the text forwarding process:

Step 1: Go to Settings > Messages > Send & Receive, or you can access it on your Mac by opening Messages, selecting Preferences > then clicking iMessage. Ensure you’re signed in to iMessage on all devices with the same Apple ID.

Step 2: Open Settings > Messages > Text Message forwarding on your iPhone.

Step 3: You can select which devices can send and receive text messages from your iPhone. If you don’t use two-factor authentication for your Apple ID, a verification code will appear on your other devices: enter the code on your iPhone.

New SMS/MMS texts can be transmitted and received on your added devices as long as your iPhone is on and connected to an internet connection or a cellular network.

Forwarding Texts On Android Phone

Text Message Forwarding on an Android Phone

(Source: macobserver)

You can forward text messages to another phone number by following these simple steps:

Step 1: Find the text you want to forward in the messaging app.

Step 2: Select the message

Step 3: Three dots will appear at the top of your screen once you choose the message.

Step 4: Select the Forward icon by clicking the dots.

Step 5: A list of your contacts will appear.

Step 6: Select all the people you want to forward messages to.



How to Forward Calls Without Having the Phone?

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Take advantage of a cloud communications platform like CallHippo to improve your business’s ability to manage incoming, outgoing, and long-distance important calls.

CallHippo forwards calls to your cell phone, makes calls, conducts video meetings, sends messages, and much more—all over a Wi-Fi connection with a low monthly fee.

Furthermore, you get all the advanced business phone features you need, including call forwarding, call routing, call analytics, call recording, and voice transcription.

Bottom Line

Adding call forwarding to your communication system can ensure a better customer experience and seamless workflows. Reducing missed calls and voicemails can ensure customer calls are answered quickly. Most business phone service providers offer call forwarding capabilities, but you should choose one that meets your small business’s needs.

A small business virtual phone system, such as CallHippo, provides advanced yet straightforward tools for forwarding and routing calls. With CallHippo, you can save time and reduce stress by not worrying about missed calls. And the coolest part? Getting started takes only minutes and costs a fraction of the monthly phone bill.

Partner with CallHippo today! 


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