The entire world is grappling with the spread of the Corona virus pandemic. Shock, panic, despair, and disbelief – everyone is reacting in different ways.
The COVID-19 situation has impacted every aspect of our life. Social distancing is now the new norm, and remote work is the future. Companies all over the world are adopting work-from-home measures so that their employees can remain productive and deliver results in a remote setting.
This is not new. The trend of remote work has been catching up steadily over the last couple of years, and we can expect it to continue in the times to come. In fact, a research study by IWG reveals that 70% of the global workforce works remotely at least once a week.
The Coronavirus pandemic has brought unprecedented challenges for the business world. Many people feel that the closure of offices will lead to significantly low productivity, and companies will face the brunt of low revenues. However, this is far from the truth.
Businesses need to rise up and put into place measures that facilitate work-from-home. It is the ideal time to leverage the power of technology, and empower your workforce to remain motivated and perform to the best of their ability.
If you have been caught off guard, and are still trying to normalize your work situation during the chaotic COVID-19 situation, don’t worry. Check out these six smart tips that will ensure business continuity and enable your remote teams to function smoothly:
Set Up Clear Guidelines
With the rapid spread of the Corona virus pandemic, it is necessary for companies to promote virtual work arrangements. They need to make sure that employees can work easily from any corner of the globe, and provide unrestricted virtual access.
Work-from-home is a new job arrangement; hence companies need to give their employees some time to adapt. Issue clear guidelines about work timings, performance metrics, and communication protocol to make the transition easier.
Prepare a list of FAQs related to work-from-home policies and send it to all the employees. If required, your organization can also hold training sessions to show team members how to use technological tools for their routine work.
Organizations need to realize that their staff members may feel demotivated and stressed due to the external environment. Keep open the lines of communication between team members, and hold regular update meetings to track progress. This will help to engage all team members, and ensure that they feel connected with peers, colleagues, and stakeholders.
Invest in SaaS(Software as a Service) Solutions
Cloud is the future, so modern workplaces need to adopt dynamic cloud-based tools at the earliest. Software as a Service platforms are perfect to tide over the COVID-19 crisis, as they provide unparalleled flexibility to organizations and enable employees to remain productive from any location.
Cloud-based software solutions save all data on the cloud, keeping it secure and accessible at all times. Employees just need access to a working Internet connection, and they can log on to the system through their mobile phone, tablet or laptop. It’s convenient, and enables team members to carry their work with them!
The market is flooded with a host of innovative SaaS products that can help your organization promote remote work. Slack, Salesforce, OneDrive and Jira make it possible for remote teams to share data, edit documents, and collaborate, even if they are located miles apart.
In the current time where emphasis remains on remote job arrangements, it is absolutely vital to invest in such powerful cloud-based tools that can keep your team members on the same page.
Do Not Ignore Security Protocols
One of the main obstacles to remote work is ensuring that all security protocols are maintained with an iron fist. After all, businesses do not want to lose sensitive client data or risk their internal systems getting hacked.
With the spread of the COVID-19 pandemic, working from home is the new norm. Hence, companies need to make sure that they do not ignore security guidelines. Employees should be trained to use encryption software, firewalls, and exercise two-factor authentication.
Organizations can invest in virtual desktops to make sure that remote workers can exchange data securely. There are plenty of hackers lurking in the virtual world, so make sure to take all proactive measures and keep your important data in safe hands!
Continue To Serve Customers
The COVID-19 pandemic has brought about a sea of change in the business ecosystem. One thing that has not changed though is that the customer still remains super important.
Despite not operating from a physical office, your support team representatives can make sure that they provide customers with a superb experience. Companies can invest in automation solutions such as VoIP phone systems so that employees can remain accessible through the day.
Your customers do not want to wait for service. If you want to provide an unparalleled experience to clients, make sure your remote teams can automatically route calls to available agents, and provide them with call analytics to deliver personalized service. This will make sure that your loyal customers stick around, and do not move over to rival organizations.
Use Business Phone Systems For Clear Communication
If there is one golden key that will make sure that your remote working strategies are effective, it is having a structured communication system.
Very often, remote workers are not able to communicate effectively – this leads to conflicts, poor time management, and delayed deadlines. Business phone systems are your best bet in the current scenario where your entire workforce is scattered in different locations. It ensures that all team members can make audio/video calls, send instant messages, conduct live chats and share data seamlessly.
While many managers feel that making the transition to virtual phone systems will be tough, that is just not the case. Choose a credible VoIP phone service provider to get a customized tool – it will aid in faster and smoother communication between all organizational stakeholders!
Stay Connected Through Team Collaboration Tools
Remote job arrangements often suffer because organizations do not take the effort to provide a stringent laid-down protocol, nor do they give employees access to smart tools.
The Corona virus situation has led to a dramatic change in business operations. Companies are now boosting efficiency by getting team collaboration tools such as Microsoft Teams, Zoom, and Cisco. These platforms are designed to empower remote workers – teams can conduct virtual meetings, brainstorm and collaborate on project activities in real-time.
It is time to become digitally adept, and rely on these innovative tools. They keep work on pace, and help managers monitor employee performance in a structured manner.
The world is all set to undergo massive changes in every field, after the storm settles and the spread of COVID-19 is curbed. It is the resilient businesses that will survive – the ones that have embraced change with open arms!
Make sure to set up a flexible and agile remote working environment that will keep your employees engaged. Refine your communication, pick up new technologies, and try to rethink your business strategies. It is imperative to stay on the top of your game so that your organization can sail through this tough period, adapt to the change, and gain a competitive edge in the market!