Smart Switch
Say goodbye to manual call forwarding and embrace a seamless, automated experience that ensures your calls always reach the right destination at the right time.
What Is Smart Switch?
Smart Switch is a cutting-edge feature of CallHippo’s virtual phone system that revolutionizes call routing. It employs advanced algorithms and AI-driven logic to intelligently route incoming calls based on predefined criteria, ensuring they are directed to the most appropriate team member or department. Say farewell to traditional, time-consuming call forwarding methods and enjoy a streamlined, efficient call management process.
Benefits of Using Smart Switch
Experience the future of call management with Smart Switch by CallHippo. Explore its advanced features and reap the benefits.
Efficient Call Routing
Streamline call distribution with Smart Switch, ensuring each call reaches the right destination without delay. Maximize productivity and minimize wait times for your customers.
Enhanced Customer Experience
Impress your customers with seamless, immediate connections to the right representative. Smart Switch guarantees a smooth experience, leaving a positive impression on every interaction.
Customizable Call Flows
Tailor call routing rules to suit your unique business needs. Smart Switch allows you to set up specific criteria for routing, ensuring calls are directed according to your preferences.
Time-Sensitive Routing
Prioritize urgent calls with Smart Switch's time-sensitive routing capabilities. Ensure critical matters are promptly addressed by directing them to the appropriate team member.
Real-Time Adaptability
Smart Switch constantly adapts to changing conditions, ensuring optimal call routing even in dynamic business environments. It intelligently adjusts to ensure calls are directed efficiently.
Comprehensive Reporting and Insights
Gain valuable insights into call performance and routing patterns with Smart Switch's reporting features. Analyze data to make informed decisions about call handling strategies.
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From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Modern Software Features
Call Monitoring
Call monitoring refers to the process of listening to a representative’s calls with the objective of improving the quality of communication and customer service.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Global Connect helps you know the right time to call your international clients.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Call Recording
Record call on each of your numbers to better monitor your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track agents performance. Measure the % of missed calls, call load of each teammate, etc.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
- 1 Free Phone Number1 Phone number free with each user. 1 number can be assigned to multiple users to make and receive calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Auto Dialer (Power, Parallel & Speed to Dial)
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- After Call Work
- Everything in Professional +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Excludes special and premium numbers.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Unlimited QA Users
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- Free ControlHippo Bronze Plan
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
Start Free TrialFrequently Asked Question
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Smart Switch is a useful feature that enables agents to toggle between multiple telephony providers and choose the option that works best for them. Hence, if an agent detects a decrease in call delivery, they can select an alternative network before the next interaction with a customer.
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There are many benefits of Smart Switch, such as greater call connectivity and facilitating effective communication. It gives agents the flexibility to configure the system infrastructure according to their unique requirements with ease.
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Any call center or business organization can invest in the Smart Switch feature – all you need to do is sign up with CallHippo to enable Smart Switch in less than three minutes.