Smart Switch
Say goodbye to manual call forwarding and embrace a seamless, automated experience that ensures your calls always reach the right destination at the right time.
What Is Smart Switch?
Smart Switch is a cutting-edge feature of CallHippo’s virtual phone system that revolutionizes call routing. It employs advanced algorithms and AI-driven logic to intelligently route incoming calls based on predefined criteria, ensuring they are directed to the most appropriate team member or department. Say farewell to traditional, time-consuming call forwarding methods and enjoy a streamlined, efficient call management process.
Benefits of Using Smart Switch
Experience the future of call management with Smart Switch by CallHippo. Explore its advanced features and reap the benefits.
Efficient Call Routing
Streamline call distribution with Smart Switch, ensuring each call reaches the right destination without delay. Maximize productivity and minimize wait times for your customers.
Enhanced Customer Experience
Impress your customers with seamless, immediate connections to the right representative. Smart Switch guarantees a smooth experience, leaving a positive impression on every interaction.
Customizable Call Flows
Tailor call routing rules to suit your unique business needs. Smart Switch allows you to set up specific criteria for routing, ensuring calls are directed according to your preferences.
Time-Sensitive Routing
Prioritize urgent calls with Smart Switch's time-sensitive routing capabilities. Ensure critical matters are promptly addressed by directing them to the appropriate team member.
Real-Time Adaptability
Smart Switch constantly adapts to changing conditions, ensuring optimal call routing even in dynamic business environments. It intelligently adjusts to ensure calls are directed efficiently.
Comprehensive Reporting and Insights
Gain valuable insights into call performance and routing patterns with Smart Switch's reporting features. Analyze data to make informed decisions about call handling strategies.
Start your Free Trial today
From number buying to inviting your users to making your first call, all it takes to set up your virtual phone system is 3 minutes.
- Buy Numbers
- Add Users
- Start Calling
- Track Calls
Pricing
Ideal for Bulk Calling for Sales, Support and Call Center Teams
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
- Forward-to-device
Bronze
- Everything in Basic +
- Free Number1
- SMS
- Voicemail
- Shared Inbox
- Skill Based Call Routing
- Webhook
- Paid Call Recording
- Target Vs Achievement
- Campaign Management
- Everything in Bronze +
- Role based access control
- Free Call Recording
- IVR
- Live Call
- Call Queuing
- User Working Hours
- Call Reminder
- After Call Work
- Call Cascading
- Holiday Routing
- Feedback for Calls
- Gamification
- Call Tagging
- Pause-Resume Recording
Platinum
- Everything in Silver +
- Auto Dialer
- Voice Broadcasting
- Multi-level IVR
- Multiple Level Call Transfer
- Conference Calling
- Call Barging
- Route to External Number
- Forward to Multiple Device
- Single Sign On
- DID Group
- Call Whisper
- Intelligent Reports Analytics
- Reports via email
- Automatic Machine Detection
- Compliance Call Recording
- Google Drive, AWS S3 Integration
- Embedded Dialer Integration
Ideal for Businesses to support their Customers and not for Bulk Calling
Basic
- Unlimited Users (Pay only for number)
- Click To Dial
- Global Connect
- Teams
- Voicemail
- SMS/Text messages
- Smart Switch
- Last Called By
Starter
- Everything in Basic +
- 1000 calling minutes within US/CAD
- 1 Standard Number Free
- Multi Lingual IVR
- 2FA
- User Working Hours
- Business Hours
- Ring All Devices
- Everything in Starter +
- Unlimited calling minutes within US/CAD
- Call Recordings
- Intelligent Reports/Analytics
- Country Blocking
- Call Tagging
- Email notification for Voicemail
- Reports Via Email
- Call Notes & Ratings
Ultimate
- Everything in Professional +
- Unlimited calling minutes within US/CAD
- Call Blocking
- Call Cascading
- Custom Greetings
- Audit Logs
- Webhook
- Dedicated Account Manager
- Personalized Onboarding
- Phone Support
- 24*7 Support
- Advanced Integrations
- Custom Integrations
- Annual Business Review
Frequently Asked Question
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Smart Switch is a useful feature that enables agents to toggle between multiple telephony providers and choose the option that works best for them. Hence, if an agent detects a decrease in call delivery, they can select an alternative network before the next interaction with a customer.
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There are many benefits of Smart Switch, such as greater call connectivity and facilitating effective communication. It gives agents the flexibility to configure the system infrastructure according to their unique requirements with ease.
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Any call center or business organization can invest in the Smart Switch feature – all you need to do is sign up with CallHippo to enable Smart Switch in less than three minutes.