“VoIP has really changed the way we do business.” – Jeff Thompson.

The benefits of business VoIP have been praised by those who offer it. However, hundreds of published blogs on the internet continue to concentrate on common myths associated with VoIP. 

It can be challenging for those who have not yet adopted Voice Over IP to distinguish the real benefits from prior assumptions to arrive at the technology’s facts and usage.

In this blog, we’ll cover eight popular VoIP myths and misconceptions so you can make an educated choice.

However, for the unversed, we will start from the very basics of VoIP.

What is VoIP, and how does it work?

Voice over Internet Protocol, commonly referred to as VoIP or Voice Over IP, is a way to make phone calls over the internet by connecting to a hosted PBX.

Voice over Internet Protocol involves converting phone calls into an encoded signal and transmitting that signal via the same high-speed internet connection through a VoIP provider.

Voice over IP calls originates from a computer, tablet, or smartphone. It uses SIP, which is an open software standard for real-time communication. Applications like Google Voice, WhatsApp, and Skype utilize IP for text chat, calls, and video chats.

Moreover, VOIP lets you control where calls go. You are not limited to one phone line on your desk phone system and can use more than one line if you’d like.

All that is needed to switch to VoIP is a high-speed internet connection, which 269.5 million Americans currently have access to.

8 Common VoIP Myths & Misconceptions

Myth #1: VoIP won’t let you keep the existing number


You probably have an existing phone number you don’t want to give up while switching to VoIP. 

And VoIP gives you all rights to do so, based on Federal Communications Commission regulations. You can use new or existing phone numbers. It’s entirely up to you. 

You can take your assigned number anywhere and access your account no matter what device you are using. Once you have logged into the system, you can make and receive phone calls from personal or company laptops, desktops, or cell phones, which are VoIP compatible. 

Myth #2: VoIP is hard to set up


Innovations in telecommunications technology have made it quick and easy to set up a VoIP calling system. As Voice Over Internet Protocol technology continuously evolves, more and more businesses and consumers are switching over to VOIP over traditional phone services.

From far, it may seem complicated to set up a VoIP system, but it’s not!

Most VoIP phone service providers will allow you to port your number for free, provided that your company isn’t relocating to another state.

In short, VoIP is easy to install. Just a few simple steps and you’re good to go. And once you have set up the system correctly, you can run all procedures from your phone.

Myth #3: You will have to get a new phone


You can use any phone you already own or purchase a new one if you want to.

VoIP desk phones are connected to the internet via an Ethernet cable.

Power over Ethernet empowers workers to be more mobile. Also, those offices don’t need to make any electrical wiring changes to the building.

A VoIP system is also available through the use of mobile software on your computer or smartphone. VoIP’s flexibility gives new entrants a chance to compete in the market.

Myth #4: VoIP has low call quality

Not True!

It’s a common misconception that landline telephone calls are better than VoIP calls. However, with 100 kilobits per second of bandwidth, VoIP calls can sound better than traditional phones.

Many VoIP handsets allow noise-canceling technology to improve the sound quality of calls to a great extent. With high bandwidth, calls on the VoIP will be crystal-clear.

67% of employees prefer VoIP systems to handle phone calls, and 63% share the same opinion about messages.

Myth #5: VoIP is only for big businesses and does not benefit SME businesses

Wrong again!

Voice over Internet Protocol has been a widely misunderstood technology. And it’s one of the common misconceptions that VoIP is only for big businesses. 

On the contrary, small businesses can take advantage of many Voice over Internet Protocol benefits.

Statistics reveal that VoIP is one of the most inexpensive methods of phone communication. They can reduce small-medium company’s phone bills by up to 60%. They can also save up to 90% on international calls.

VoIP can, moreover, save small businesses about 45% off the actual cost over traditional phone services.

Myth #6: VoIP is expensive


VoIP cost per minute is typically cheaper than a CPM of a landline service and help businesses in reducing communication cost up to 75%

Traditional long-distance telephone calling can become very expensive. To maintain the quality of a connection, more circuits have to be open for a call duration.

On the contrary, VoIP requires no new infrastructure or hardware but instead works with the existing internet. Businesses can, therefore, improve communications while saving hell a lot of communication costs.

Myth #7: VoIP is not reliable


VoIP is reliable. We agree the introduction of wireless technology can be confusing. Remember when we were all skeptical of wireless internet? And, of course, our cell phone.

Once you switch from traditional phone service to VoIP, you may never want to go back.

Landlines are prone to outages due to natural disasters, power outages, etc. It’s common for the phone company not to restore service quickly.

Conversely, with a reliable internet connection, it is safe to use VoIP. Even if your Internet goes down, you can forward phone calls to your laptop connected to wifi or phone until the connection is reestablished.

Myth #8: VoIP is not secure


Before switching to VOIP, many businesses ask this one question— Is VoIP secure?

We understand that data security is the primary consideration for IT professionals when switching to any other system.

However, VoIP is much more reliable than traditional telephone service. Servers are regularly monitored and validated to ensure their security.

Call encryption technology is used in VoIP with TLS and SRTP to pass encrypted information between mobile phones and a PBX system.

And data security is not limited to giant corporations as small and medium businesses also get special security considerations. VoIP has policies in place to protect every customer’s data.

Key Takeaway

These VoIP myths and misconceptions speak for themselves – it’s time to make the informed decision.

With the vast number of benefits on offer, it is unsurprising that VoIP adoption continues to accelerate. We’re surely inching closer to a more united and linked environment thanks to VoIP. 

The Wrap-Up! 

There are significant benefits of implementing a VoIP phone system. Apart from being a great communication tool, VoIP services also boost employee morale, improve the overall customer experience, and strengthen its overall reputation!

Why wait now? Make the switch to VoIP. 

And once you experience the world of VoIP, you’ll wonder how you ever managed to survive without it. To better understand how you can adapt VoIP, visit us now!

Updated : April 15, 2021


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