The year 2020 was a watershed moment in modern history. The coronavirus pandemic not only affected people’s lives adversely but also impacted business practices and culture drastically. Businesses that could function remotely have embraced the telecommuting model, while others are still struggling to get back on track.
Although, the challenges for remote businesses are not any less. They needed to invest in and implement advanced communication tools and technologies such as VoIP (Voice over Internet Protocol) phone systems, project management systems, time-tracking & performance tracking tools, payment management systems, and various others.
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But, among all of these remote tools and technologies, the primary technology that helps organizations make an easy transition while maintaining performance is the VoIP phone system.
But, since there are so many VoIP service providers out there, selecting the one that best matches your requirements is indeed a difficult task. In order to find the best VoIP providers, you will need to consider a variety of elements, including their features, data security, customer support, and much more.
About VoIP Phone System & Its Features
Simply put, a VoIP phone system is a cloud-based phone system that allows businesses to make calls over the internet instead of a regular (or analog) phone line. Besides, users or call center agents could receive and make calls using a desktop app, mobile phone, or desk phone.
This cost-effective business phone system transmits voice calls over internet networks, allowing agents to communicate with one another and clients while on the go!
Some of the significant and the basic features of VoIP systems are auto-attendant, Find Me/Follow Me, Voicemail to Email, Call Barging, Call Recording & Monitoring, On-call Coaching, Music On Hold, Business Tools Integration, Mobile Twinning, Video Conferencing, and Call recording.
All of these features together make VoIP a perfect communication technology that can significantly help both; businesses with a global consumer base or businesses who intend to go global.
In a nutshell, it is not an exaggeration to say that a cloud-based virtual phone system is truly a game-changer for new and expanding businesses in this technology-driven era. It brings a revolution in efficiency, speed, and flexibility in all communication processes at affordable cost.
Now, before we dive into the list of the best VoIP providers in 2021, let’s take a quick look at what a VoIP service provider is in a nutshell.
What Is A VoIP Service Provider?
VoIP providers are companies or entities that offer VoIP services to individuals or businesses. The primary function of VoIP providers is to provide businesses with a platform for VoIP phone systems in order to help them streamline and automate their customer communication process.
Moreover, each VoIP phone system provides a distinct collection of features and price plans to accommodate the diverse needs of call centers or other businesses.
So that’s it–the fundamental function of a VoIP service provider. However, in order to choose the best VoIP service providers, there are certain factors that you must consider, as detailed in the next section.
5 Factors To Consider When Choosing The Best VoIP Providers
As one might expect, there are multiple VoIP service providers that design and sell VoIP phone systems. Moreover, each has its own unique set of features and pricing plans. This indicates that when you decide to set up your own customer support center, it is necessary that you choose only the top VoIP provider. The following are some tips for choosing the best VoIP providers.
A ) Consider Your Company’s Requirements
First and foremost, evaluate your company’s requirements and find why you need a VoIP phone system in the first place. Because the system can be used for various purposes, understanding your requirements is essential to find the top VoIP provider that offers a perfect solution.
B ) Call Quality & Connectivity
When it comes to choosing the best VoIP providers, call quality and uptime are two of the most important factors to take into account. Ensure that the VoIP service provider you select has good call quality and high uptime so that your operation is not frequently disrupted and you can deliver uninterrupted service to your clients.
C ) Multi-Channel Support
Nowadays, customers often communicate via multiple channels, such as social networking platforms, phone calls, text messages, emails, and so on. For this reason, it is critical to pick the best VoIP providers that offer omnichannel support. This feature will help gather all of your customer interactions into a single platform and organize them.
D ) Analyze Pricing, Plans, and Call Rates
Examine the pricing plans and the call rates. For example, you’ve found the best VoIP providers having all of the necessary features and functionality. But what if their prices and plans are outrageously costly? We recommend that you go with it if it is up to 20% higher than your estimated budget; else, look for an alternative VoIP provider.
E ) Customer Service
Suppose the VoIP service provider has all the features you require and offers affordable pricing plans, but its customer service is awful. Should you go with that service provider? We don’t think so. Always pick a provider that offers continuous 24X7 customer support to ensure that your work does not disrupt.
So there you have it– the 5 most important factors to consider while selecting the best VoIP providers. Along with these 5 factors, you should also check whether the service supports third-party integration, or whether they provide training to your employees, and so on.
Top 10 Best VoIP Service Providers In 2021
1 ) CallHippo Business Phone System
CallHippo tops our list of the best VoIP providers in 2021 for all the right reasons. This feature-rich cloud-based business phone system not only has an easy-to-use interface but also offers affordable pricing plans and the set of best VoIP services for businesses of all shapes and sizes.
CallHippo is an on-demand VoIP service provider suitable for small and medium-sized businesses and large enterprises. With local and toll-free phone numbers for over 50 countries, it allows businesses to expand their reach while lowering call costs.
In addition, the system provides access to a plethora of system integrations, increasing employee efficiency and improving customer service.
Another reason CallHippo stands out on this list of best VoIP providers is because of its outstanding call features, including GlobalConnect, Auto-Switch, Smart Switch, IVR System, After Call Work, Call Analytics, Click to Call, and more.
Also, this VoIP phone solution increases productivity, improves customer support, and boosts team collaboration. Moreover, this virtual business phone system is incredibly simple to set up, taking no more than 3 minutes if the correct procedure is followed.
In a nutshell, it is a must-have resource that can reap significant results when coupled with other advanced call center technologies.
- Secure and compliant software
- Consistent end-user experience
- Data analysis across channels
- Secure endpoints and fraud detection
- Highly reliable– seamless communication
- Global reach in over 50+ counties
Free Trial: 14 Days
CallHippo VoIP System Is Ideal For: Small, Medium & Large Enterprise
CallHippo Pricing: In addition to three fixed plans, CallHippo provides enterprise pricing plans based on the clients’ requirements. The three pricing options are as follows:
A) Bronze Plan: $16/User/Month (Ideal for startups)
B) Silver Plan: $30/User/Month (Ideal for small business)
C) Platinum Plan: $45/User/Month (Preferred for SMB sales & Support)
2 ) Phone.com VoIP System
Phone.com ranks 2nd on our list of the best VoIP providers in 2021. It is a novel and the top VoIP provider having a wide range of innovative features and several affordable pricing plans. The platform primarily focuses on the business communication needs of startups and small-to-medium-sized businesses.
In addition, Phone.com is a cutting-edge VoIP provider and work-from-anywhere solution designed for today’s flexible and dynamic startups and international businesses. This cloud-based business phone system empowers businesses to portray and establish a more professional brand image and create a simplified and effective communication channel.
( Source: domo )
The VoIP solution is highly scalable, and users can add needed modules at an affordable rate. In addition, it also improves functional efficiency by facilitating better team collaboration and real-time data sharing.
Moreover, with features like ‘Follow Me,’ the Phone.com cloud-based phone system lets you operate from anywhere without missing any call.
- Simple and user-friendly interface
- CRM integration options
- Do not disturb compliance
- CRM and other integration
- Call screening, call recording, and call transfer
- In-depth call analytics
- Account management
Free Trial: 30 days
Phone.com VoIP System Is Ideal For: Small and Medium Enterprise
Phone.com Pricing: Phone.com has three pricing plans to offer, as listed below. The more premium the plan, the more features it includes.
A) Basic Plan: $12.99 per user per month for 300 minutes, 1,000 text messages, and access to over 40 services.
B) Plus Plan: $19.99 per month per user for unlimited calling minutes and text messaging, video conferencing (up to 25 people), and voicemail transcription.
C) Pro Plan: $29.99 a month for unlimited minutes and text messages, up to 300-person video conferencing, call analytics, and CRM integrations.
3 ) CallRail VoIP Solution
CallRail is a reliable, efficient, and scalable VoIP phone service that helps small and medium organizations optimize their communication operations. The platform aims to provide high-performance virtual telephone services that are scalable, simple to implement, and easy to manage.
It is an excellent choice for businesses that require smooth, high-quality calling options. The platform includes several communication tools that assist businesses in monitoring conversations and measuring analytics in order to make better long-term decisions and update the strategy as needed.
( Source: comparecamp )
Also, being one of the best VoIP providers, CallRail ensures maximum network uptime, crystal-clear call quality, and a cost-effective phone solution that comes with the best VoIP service for businesses of all scales.
Moreover, the CallRail business phone system enables clients to measure and monitor team/employee performance in real-time, allowing them to provide needed guidance or training. All of the system’s features ensure that the business is always operating at full capacity and generating maximum outcomes.
- Instant messaging
- Reliable, fast, and scalable
- Seamless integration with multiple tools
- Auto-attendant and receptionist
- One-click file sharing
- Customized reports and analytics
Free Trial: No information provided by the company
CallRail VoIP Phone System Is Ideal For: Medium and Large Enterprises
CallRail Pricing: The company offers two pricing plans as listed below. The more premium the plan, the more features it includes.
A) Basic Coverage: $399 (Basic call logs, Call return, Video add-on)
B) Premium Enterprise: $499 (Alternate numbers, executive assistant, Do not disturb)
4 ) RingCentral Office VoIP Service Provider
RingCentral is one of the most renowned and the best VoIP providers following CallHippo. The platform is well-known for its sophisticated cloud-hosted virtual phone system, which empowers businesses with the mobility they require to collaborate and communicate easily from anywhere.
RingCentral keeps your team connected and productive by leveraging various calling features such as Call Forwarding, Call Queuing, Voicemail, Call Flip, Call Screening, and more, as well as face-to-face online meetings, real-time chat, file sharing, and getting in-depth analytics.
( Source: ringcentral )
Additionally, it is simple to set up, deploy, and operate and can also be managed remotely. Also, the software boosts efficiency by bringing all of your remote employees together while its robust security and redundant data center ensure user safety and higher uptime.
Moreover, RingCentral also allows businesses to choose local phone numbers from over 200 available area codes and establish a local presence in the respective region.
- Open API platform
- Powerful & real-time analytics
- Seven layers of security
- Redundant data centers
- A Dedicated technical account manager
- A Dedicated customer success manager
- Seamless operations across office sites and mobile devices
Free Trial: 30 days
RingCentral VoIP Phone System Is Ideal For: Small, Medium and Large Enterprises
RingCentral offers custom plans and pricing. Visit the website to know more.
5 ) 8X8 VoIP Business Service
8X8 is a business phone system that combines voice, video, chat, contact center, and enterprise-class API solutions into one universal, secure, and reliable cloud communication platform. The platform enables businesses to improve their customer support operations and workforce performance.
Moreover, the system also offers cloud-based solutions for various industries, including Education, Retail, Transportation, Manufacturing, Legal, High Tech, Government, Healthcare, and others.
( Source: businesswire )
Besides, 8X8 provides customized solutions for each of your business’s requirements, such as a remote workforce, a new phone system, sales and marketing, a virtual call center, and so on. Also, the business phone system includes call activity reports and AI-driven speech analytics, resulting in greater efficiency, cost savings, and revenue growth.
- Top-notch performance and reliability
- Enterprise-grade security and privacy
- Integration with a range of apps
- Call recording and call routing
- Advanced ring strategies
- Wait time announcement
Free Trial: 30 Days
8X8 VoIP Phone System Is Ideal For: Small and Medium Enterprises
8X8 Pricing: The company offers three pricing plans as listed below. The more premium the plan, the more features it includes.
A) 8×8 Express: $12/User/Month, B) X2: $24/User/Month and, C) X4: $44/User/Month
6 ) Nextiva Business Phone Service
Nextiva is among the best VoIP providers in the United States that allow you to make and receive calls from anywhere with a mobile and desktop app. It’s a unified communications package that includes VoIP, video, and chat features.
This VoIP business service offers all the tools you need, from hosting limitless voice and video meetings to engaging with your remote workforce to monitoring call data, recognizing business trends, and assessing employee performance.
It also offers a variety of system integration options for increasing productivity and improving business communication. Moreover, it provides local and toll-free phone numbers for small businesses and enterprises, as well as crucial features such as auto-attendant, voicemail, call tracking, and screen pop.
( Source: youtube )
The best thing about Nextiva is that it has a very user-friendly and easy-to-navigate interface. For this reason, customers do not require any technical training, and the entire VoIP system can be set up in just a few minutes. Besides, it is simple to use and low-maintenance, making it a must-have asset for customer-centric organizations.
- In-depth performance reports
- Automatic callback
- Call return, transfer, and waiting
- Corporate dial plan
- Unlimited web conferencing
- Multiple call arrangement
Free Trial: 7 Days
Nextiva VoIP Phone System Is Ideal For: Small, Medium & Large Enterprises
Nextiva Pricing: Nextiva offers four pricing plans as listed below. The more premium the plan, the more features it includes.
A) Essential Plan: $30.95/User/Month
B) Professional Plan: $35.95/User/Month
C) Enterprise Plan: $45.95/User/Month
D) Ultimate Plan: $75.95/User/Month
Note that these plans are for 1-4 users and are available on monthly billing. If the client has a higher number of users, the company offers lower-cost plans. Moreover, annual subscription plans are less costly than monthly plans.
7 ) Vonage Business VoIP Solution
Vonage VoIP phone systems improve customer experiences and connect your workforce anytime, from any location, on any device. Vonage cloud-based phone system currently offers three business communication products: A) Communication APIs, B) Unified Communication, and C) Contact Centers. Each product serves a distinct purpose and has a specific set of features.
Moreover, it also provides prime communication optimization facilities that boost operational flexibility, making them one of the best VoIP providers. In addition, Vonage offers a robust set of 50+ business phone services that improve the client experience.
Also, Vonage meetings, smart numbers, video conferencing, and integrations are some of the innovative features that keep your team up to date, connected, and productive.
( Source: vonage )
Companies can leverage Vonage as an intelligent tool to monitor and manage calls in order to improve employee performance. It is a unified all-in-one solution or a one-time investment that will positively impact all-important metrics.
Organizations should use Vonage to automate their routine tasks such as call routing, queuing, and so on. The platform also includes features like interactive voice response (IVR), Live chat, voicemail to email, call forwarding, and advanced analytics that improve mobility and productivity in daily operations.
- 50+ unified communication features
- Simple to set up and scale
- Mobile and desktop apps to keep teams connected
- Customized reports and analytics
- Virtual receptionist console
- Cell phone integration
Free Trial: 14 days
Vonage VoIP Phone System Is Ideal For: Small Business, Medium & Large Enterprises
Vonage Pricing: Vonage offers three pricing plans as listed below. The more premium the plan, the more features it includes.
A) Mobile Plan: $19.99 per line, per month for unlimited calls
B) Premium Plan: $29.99 per line, per month for unlimited video meetings
C) Advanced Plan: $39.99 per line, per month
8 ) Grasshopper VoIP Phone System
Grasshopper is an ideal VoIP phone system designed for entrepreneurs and small business owners, with several innovative features that improve business communication. It offers mobile and desktop applications that allow employees to stay connected throughout the day, regardless of where they are.
Grasshopper–one of the best VoIP providers– is a fully customizable tool with various pricing plans suited for all types of organizations. It enables call centers to focus on providing outstanding customer service while also increasing sales revenue. It is a one-time investment that has the potential to impact profit and work efficiency greatly.
( Source: novocall )
Also, you can keep your personal and professional lives separate with the Grasshopper business phone system. It notifies you when you get a business call so that you can give your best effort. In addition, it ensures that the caller is connected to the right person at the right time by using features such as auto-attendant and call routing.
Moreover, it allows businesses to choose a perfect phone number from different types of VoIP numbers, including local, toll-free, and vanity numbers. You can also use Grasshopper to port your current phone number. However, Grasshopper is now only available in the United States and Canada.
So, if you need to access VoIP services from a location other than this one, you should choose one of the other options mentioned in this blog.
- Desktop + Mobile Apps
- Voicemail Transcription
- Simultaneous call handling
- Business phone number
- Call Forwarding
- Inbound call management
Free Trial: 7 days
Grasshopper VoIP Phone System Is Ideal For: Small and Medium Enterprises
Grasshopper Pricing: The company offers three pricing plans as listed below. The more premium the plan, the more features it includes.
A) Solo Plan: $29/User/Month (1 Number, 3 Extensions)
B) Partner Plan: $49/User/Month (3 Numbers, 6 Extensions)
C) Small Business: $89/User/Month (5 Numbers, Unlimited Extensions)
These are the costs when billed monthly. If you choose annual billing, the plans cost $26, $44and $80, respectively.
9 ) Freshworks Business VoIP System
Freshworks is the fastest-growing and one of the best VoIP providers in 2021 that can manage all of your call center operations, thanks to its cloud-hosted architecture. It is a cutting-edge virtual phone system that is perfect for IT, HR, customer support, sales, and marketing operations and offers the best VoIP service for businesses of all shapes and sizes.
Freshworks is a simple and user-friendly interface that allows businesses to set up cutting-edge call centers. In addition, this platform requires no hardware or software except VoIP desk phones and a stable internet connection to operate. It can be installed or activated only in a few minutes.
( Source: freshworks )
This cloud-hosted phone system assists you in redefining your client experience and achieving measurable business results. Its innovative features allow you to engage customers on their preferred channel, optimize your processes, and leverage the power of realistic AI, automation, and the cloud to boost business mobility and meet customer expectations.
- Agent call scripting
- Call quality monitoring
- Do not call compliance
- Web callback service
- A completely customizable cloud PBX system
- Highly reliable and secure
Free Trial: 21 Days
Freshworks VoIP Phone System Is Ideal For: Small Business and Medium Enterprises
Freshworks Pricing: Freshworks offers four pricing plans as listed below. The more premium the plan, the more features it includes.
A) Free Plan: INR 0/User/Month (0 Free Minutes)
B) Growth Plan: INR 999/User/Month (Free upto 2000 incoming minutes/Month)
C) Pro Plan: INR 2799/User/Month (Free upto 3000 incoming minutes/Month)
D) Enterprise Plan: INR 4999/User/Month (Free upto 5000 incoming minutes/Month)
10 ) Mitel Virtual Phone System
Mitel is a cloud-based virtual phone system that allows remote workers and scattered teams to collaborate more effectively. The platform provides a variety of communication services, including a call center, unified communications, and cloud communications to meet the diverse needs of call center businesses.
This VoIP phone system is robust, scalable, and reliable, providing organizations of all sizes with hosted voice, unified communications, and collaboration.
( Source: mitel )
Being one of the best VoIP providers, Mitel offers a range of advanced features and capabilities such as a dedicated virtual phone number for each user, unlimited extensions, and hundreds of advanced features, giving you complete control over how your team works and interacts.
For example, with the Mitel phone system, you can attend meetings or calls from your desk, computer, or smartphone, ultimately enhancing customer satisfaction.
- Active call distribution
- Activity-based routing
- Call forwarding, queuing, and monitoring
- CRM integration and application support
- Fraud detection
- Keyword spotting and transcription
Free Trial: 30 days
Mitel VoIP Phone System Is Ideal For: Small, Medium and Large Enterprises
Mitel Pricing: Mitel offers three pricing plans as listed below. The more premium the plan, the more features it includes.
A) Essential Plan: $20.99/User/Month,
B) Premier Plan: $26.59/User/Month, and
C) Elite Plan: $38.49/User/Month
Along with these pre-designed plans, the Mitel business phone system also offers custom plans tailored to your specific needs.
So, these are the 10 best VoIP system providers in 2021 to think about when choosing a cloud-based phone system for your business. However, we also recommend that you visit their official websites to learn more about their features, technical specifications, pricing, and customer service.
The Bottom Line: Running an international business or planning to start one without the necessary communication tools and technologies, such as VoIP phone systems, is a perfect recipe for disaster. However, this does not mean that you select any random VoIP service provider that you come across. Rather, you must consider all the aspects like features, price, service and ultimately choose the best VoIP provider that meets all of your needs. If you ask us, we would recommend that you go with CallHippo since it outperforms its competitors in every possible way.