RECORD ALL INCOMING & OUTGOING CALLS TO IMPROVE CUSTOMER SERVICE
Recording your business calls can be productive in. You can record calls to analyze the productivity of employees, review data, coaching/training team members and most importantly, it’s a way to take a step back to see what better can be accomplished over a good business call. If calls are cardinal for your business, Call Recording is a vital feature.
So what are the benefits of using Call Recording?
- Record every call automatically
- Eliminate the tedious task of taking notes.
- Review calls to retrieve important data
- Integrate Call Recordings with your CRM software and optimize resource management and productivity.
- Use recorded calls for simplifying staff training.
- Analyze customer requirements.
- Have a control over the quality of Calls.
- Maintain a evidence for standard or compliance issues.
How is VoIP call recording different from its traditional method?
VoIP or Voice over Internet Protocol is one technology that uses the internet for every operation. In traditional call recording methods, calls were taped and stored manually. This type of data storage was only half as good as it was exposed to physical damage and regular wear & tear. In VoIP-based recording, all the calls are auto-recorded and saved on the cloud space. The database is secure from physical damage and is easily accessible from any part of the world.
How does Call Recording work?
The mechanism of auto-recording of calls can be explained in a below-mentioned manner –
- You direct your VoIP service provider to activate this facility for your outbound and inbound phone calls, once activated, all the calls coming and going from your on-site extensions will be auto-recorded.
- All the recordings will be saved on-cloud, and the admin will have access details. Records can be downloaded and played multiple times
How many calls can you record?
All the inbound and outbound phone calls are automatically saved in the call logs and are available for download up to 90 days. You can download these recorded audios and save for your reference in the future. You can record 100,000 calls per account – be it outbound phone calls or inbound ones.
Types of call recording
Call recording can be done in three major ways –
1 – Hosted: In this type of call recording, you don’t use the equipment on your worksite. Instead, everything is managed by your VoIP service provider. You only pay a monthly rental for their services, and they take care of the rest of things.
2 – Software-based: In this type of call-recording, all the needed hardware and software are installed and maintained at your site. You connect all your data-driven devices used for making outbound and inbound phone calls with the software, and it records everything.
3 – Hardware/Appliance: In this category, calls are being recorded by using a rack-mounted appliance attacked with your VoIP equipment. The device is directly connected with all your VoIP equipment through LAN cables and functions on the web.
Do you need to pay for the call-recording facility?
Call recording facility is the part of your hosted VoIP subscription, and you need not pay for it separately. They will look after the management and maintenance, keeping you free from all the tensions. However, if you are using a software-based recording, then you may have to bear the maintenance cost from your end.
How can you activate the call recording?
If you are using a personal virtual phone number, use the option for turning call recording ON/OFF in order to activate or stop recording. This option must be easily visible to you in the interface. It will be activated for the particular call. You can also activate the recording feature with the ‘look back’ technique where the entire call will be recorded, and you will get the recording once the call is finished.
However, you need to contact your VoIP service provider if you want to activate call-recording on all of your work-site extensions. Some of the VoIP numbers come with auto-recording.
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