Contact Center Software

WE PROVIDE CONTACT CENTER SOFTWARE SERVICE FOR MORE THAN 50+ COUNTRIES

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What exactly is a Contact Center software?

Communication is one of the pillars without which a company can’t survive. Whether these communications are inbound or outbound, both are equally crucial. 

Contact Center software lets organizations handle large volumes of inbound and outbound interactions across various channels. This also includes a normal call center system that primarily focuses on the management of incoming calls according to the number called and a linked database of managing information.

Contact Centers and Call Centers contribute a huge part in the company’s overall customer relationship management operations. Several Contact Center software provides the ability to track and store an individual’s call data. For instance, the customer service executives will be able to access the previous call records of customers which will enable them to know many things beforehand so that average call handling time and time spent to enter conversation details can be reduced. Whether a business is small, medium, or large-sized, it doesn’t matter. Contact Center software is suitable for all business sizes. Not only this but it is also ideal for a wide variety of industries.

Business tools Integrations:

Empower agents by syncing contact center software with various well-known CRM, Helpdesk, chat, and e-commerce platforms to handle customers’ queries faster and boost overall customer experience.

Supervising and reporting

Features like Call Monitoring, Call Barging, Call Conference, Call Recording, Ring All, etc. enable employers to easily assess the contact center’s performance in order to optimize KPIs.

Multi-channel integration:

This means the ability to handle customer communication across different channels at a time. You can achieve this by integrating several voice, email, fax, SMS/text, video, live chat, and social media platforms.

BENEFITS OF CALLHIPPO

CallHippo

Plug & Play setup!

No technical hassles
Setup your business phone system in
less than 3 minutes.

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Call Analytics

Have a bird’s-eye view on metrics like your team members call load, % of missed calls, total call time, and more to determine the success of your marketing strategies.

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Internal Team Communications

Stay connected with your team members all
the time by transferring calls..

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Distributed Team

CallHippo provides a common platform for
all your business locations.

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Real-time Training

Monitor your subordinate’s live calls with
Call Barging.

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Improve Customer Experience

Utilize the benefits of Team Collaboration & strengthen the core of your team by
keeping everyone informed.

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Multi-channel Communication

Be it on a call or SMS, CallHippo enables
you to communicate with your customers
seamlessly..

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24/7 Availability

CallHippo ensures you never lose your
customers at off working hours.

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Safeguard Against Theft

Save all your customer’s data on CallHippo to
support them without discontinuity.

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Maintain Legal Security for your Business

Have all your recordings with trustworthy
insights at your rescue in case of any legal
actions against you

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Increase team productivity

Eliminate place time
constraints on employees to
attend meetings

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Find Me Follow Me

Receive calls regardless of where you
are and at any number of designated
phones.

 Types of Contact Center software

Contact Center software can be implemented as cloud-based or on-premise. Cloud-based solutions are becoming more popular day-by-day because it gives the advantage of outsourcing the software and its maintenance cost. Moreover, cloud-based software are accessible from anywhere using an internet connection.

Meanwhile, on-premise software are more traditional in operation. They need additional hardware which requires maintenance and upgrades periodically. The main advantage of on-premises software is that they are installed on the site where the company is located, therefore its maintenance is easier and they are highly customizable.

GET YOUR CONTACT CENTER SOFTWARE IN 3 STEPS

Our Working Process

in 3 Steps

Buy Contact Center Software of 50+ Countries. Start Making and Receiving Calls across the globe.

BUY NUMBERS

Buy Numbers of 50+ Countries around the World

ADD USERS

Add Multiple Users on the Same Number

START CALLING

Start Calling and Receiving Calls around the World

GET YOUR CONTACT CENTER SOFTWARE NOW!

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Last updated: May 10, 2020