Outbound Call Center Software
Maximize agent productivity and drive successful campaigns. Automate dialing, predict optimal calling times and enhance every customer interaction.
- Increase connect rates with auto-dialer
- Expand reach with local numbers from 80+ countries
- Integrate with third-party tools for efficient workflows
- Track performance with comprehensive reports
Reach More Prospects in Less Time
- Leverage automated outbound call software to dial numbers automatically
- Leave pre-recorded voicemails when calls go unanswered
- Prioritize high-value leads for immediate follow-up and increased conversion rates
- Schedule calls across time zones to ensure optimal contact times globally
Tailor Your Approach with Smart Scripting
- Equip your agents with dynamic scripts to handle any conversation scenario
- Customize scripts based on customer data and previous interactions
- Guide agents through objection handling with call whispering and barging
- Optimize scripts based on customer responses and engagement to drive better results
Capture Valuable Insights from Every Interaction
- Automatically transcribe and analyze calls for key phrases and sentiments
- Identify successful patterns in top-performing agent conversations
- Use AI-driven insights to improve training and call-handling techniques
- Track conversion rates across different campaigns to optimize resource allocation
Streamline Your Workflow with Powerful Integrations
- Enhance productivity by connecting your call center software with essential tools
- Sync customer data bi-directionally with popular CRM platforms
- Trigger automated follow-up actions in task management systems
- Integrate with email marketing tools to create omnichannel outreach campaigns
Outbound Call Center Software Powerful Features
Call Monitoring
Listen to ongoing calls in real-time to maintain quality and help agents improve.
Smart Switch
Multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect
Know the right time to call your international clients and improve your answer rates.
Smart Call Forwarding
Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.
Call Transfer
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
Call Conference
Facilitate discussions with multiple decision-makers to improve conversions and close deals faster.
Call Queuing Software
A Call Queue places incoming call in a line when the agent is busy attending other customers.
Call Barging
Join ongoing calls to assist agents or take over when necessary and improve customer satisfaction.
Call Recording
Record calls on each of your numbers to better monitor your team’s performance and improve training.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Access live dashboards showing key performance metrics to make data-driven decisions quickly.
Call Hold Audio
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your own custom music.
Pricing
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- 1 Free Phone NumberEach user gets one free phone number. A single number can be assigned to multiple users for making and receiving calls.
- Smart Dashboard
- Paid Call RecordingAdditional charges of $0.005/min are applicable.
- Multiple Integrations
- User Rights
- Chat Support
- Everything in Bronze +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Live Call
- Role-based Access Control
- Free Call Recordings
- Pause-Resume Recording
- After Call Work
- Call Dispositions
- Everything in Silver +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded. For manual calls only.
- Auto Dialer (Power, Parallel & Speed to Dial)Telephony extra.
- Unlimited QA Users
- Voice Broadcasting
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
- AI Smart DID Routing
- Hide Number From Agent
- Free Omnichannel Platform
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's.
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 100 SMS (Text Messages)Standard A2P charges apply.
- 1 Free Phone NumberToll-free number not included.
- Basic Report Analytics
- Everything in Starter +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 500 SMS (Text Messages)Standard A2P charges apply.
- Call Recordings
- AI Reports / AnalyticsSmart reports that summarize user & call activity.
- Everything in Professional +
- Unlimited Minutes (Includes Both Landline & Mobile Calling)Free minutes are shared by all account users. Calling on special and premium numbers are excluded.
- 1000 SMS (Text Messages)Standard A2P charges apply.
- Dedicated Account Manager
- Custom Integrations
- Single Sign On (SSO)Securely log into multiple apps with one set of credentials.
Talk To Us
- Includes all features from past plans
- Minimum 20 Users
- Unlimited calling to 48 countries
- Customized Add-ons for other countries & SMS
- Power Dialer, Parallel Included
- Speech Analytics Or CallHippo AI included
- Priority Support1-hour response time guarantees, designated support team oversight, tailored proactive monitoring and 24/7 support.
- Custom ReportsCustomised reports for tracking teams KPI's.
- Custom OnboardingPersonalised guidance for feature activation and better usage of core CallHippo features.
- Custom data storage and API usage.
- Developer SupportNeed Developer access for support required in software integration.
- Dedicated Account Manager
- Dedicated Compliance SupportTailored assistance from our Legal and Compliance teams to meet specific cybersecurity and documentation needs.
Elevate Agent Performance with Real-Time Guidance
Enhance call quality and outcomes through instant feedback and support systems with CallHippo’s outbound call center solution.
Live Call Monitoring
Supervisors can listen to ongoing calls and provide timely assistance to ensure optimal customer interactions.
Whisper Coaching
Offer immediate advice to agents during active calls without customer awareness.
Performance Dashboards
Present agents with real-time metrics to foster continuous improvement.
Resource Hub
Equip agents with instant access to proven conversation strategies, knowledge base, and objection-handling techniques during calls.
Integrate with Your Preferred Apps
Integrate all the necessary tools from the CallHippo App Marketplace to further streamline your communication processes.
Frequently Asked Question
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Outbound calling software is a tool designed to streamline and automate the process of making large volumes of calls to customers or prospects. It includes features like auto-dialers, call monitoring, and analytics to improve the efficiency and effectiveness of outbound calling campaigns.
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Outbound dialer software works by automating the dialing process, managing call lists, and providing agents with tools to enhance their interactions. It uses features like predictive dialing to minimize wait times, provides script prompts, and collects data on call outcomes for analysis and reporting.
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Sign up with CallHippo for free, choose your plan, pick a number, add your team members, and start calling. The process is straightforward and can typically be completed in a few minutes, allowing you to start your outbound campaigns quickly.
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CallHippo, DialerHQ, RingCentral, Nextiva, and Zendesk are among the top outbound call center software providers. Each offers unique features, and pricing plans to suit different business needs and scales.
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Managing an outbound call center involves setting clear goals, training agents effectively, and using data to optimize performance. You should also regularly monitor, coach, and update strategies based on call analytics.
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No special system is required. With CallHippo, you can access outbound call center software using your mobile or desktop, as long as it is connected to the internet. Our cloud-based business phone system eliminates the need for complex hardware or software installations.
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Train your team by providing hands-on experience with the software, focusing on key features like auto-dialing and CRM integration. Conduct role-playing exercises, share best practices for customer interactions, and regularly review call recordings for continuous improvement. Many providers, including CallHippo, offer training resources and support.
Automatically dial from a list to reduce manual work and increase the number of outbound calls.
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