Outbound Call Center Software
Outbound Call Center Software With Pre And Post Telephony Task Automation
With CallHippo, you can buy outbound call center software in less than 3 minutes from anywhere in the world. Sign up now for the best-in-class outbound call center solution that assists you in handling all business-related calls. CallHippo provides the perfect solution for your business needs with unparalleled, affordable, and efficient software on the block!
What Is Outbound Call Center Software?
Outbound call center software comes with automated call-dialing features, which significantly takes the load off from your contact center agents, as they do not have to spend time making calls. The result will improve productivity and efficiency!
Outbound calling software also allows agents to focus more on interacting with customers. At the same time, the software algorithm automatically dials the next number, manages the call queue, and helps predict the availability of the customer service agent.
CallHippo’s outbound call center software for small businesses is a comprehensive solution for your contact center’s outbound calling needs. Treat it as a comprehensive, ready-to-use solution loaded with features such as click to call, call whispering, autodialer, and CRM integration. Let us explore this solution in detail.
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1. Increase Call Pickup Rates
Increase call pickup rates with CallHippo’s dynamic caller ID. Reach out to prospective clients and increase conversions. Say goodbye to technical hassles with CallHippo’s cloud-based platform. You can choose to route calls anytime and anywhere and even route multiple numbers to a single phone.
2. Increase Agent Productivity
Leverage CallHippo’s power dialer to eliminate manual dialing and make upto 100 calls per hour. Get access to the best call recording and call analytics tools and train agents to serve customers better and convert more leads.
3. Manage Large Volumes Efficiently
With exciting features like call routing, call transfers, and smart switch, you can easily handle large call volumes and ensure no call is missed. Say goodbye to lost calls and delays with CallHippo!
4. Drive Engagement
Help your agents get access to relevant customer information and personalize each call. Analyze customer feedback and use it to better serve them and train your agents. Go the extra mile with CallHippo by providing value-added services to your customers and drive engagement.
Features Of Outbound Call Center Software
Deliver your daily calling commitments like a pro with CallHippo’s super-efficient Power Dialer function.
Choose from multiple telephony providers before placing a call. You can now safely bid adieu to all your call connectivity issues.
Global Connect helps you know the right time to call your international clients.
Each user can choose to have calls forwarded to several phones, to remain reachable even on the go.
The Call Transfer feature allows you to redirect a connected call from your phone number to a team member.
It’s a feature that will enable you to add a third person to your two-way call and turn it into a 3-way conference.
A Call Queue places an incoming call in a line when the agent is busy attending to other customers.
Call Barging is when a supervisor who is silently monitoring the call decides to enter the conference bridge.
Record every call on each of your numbers to better monitor your performance as a team.
Receive voicemails by email in your inbox. Play them directly from your email.
Track your phone support performance. Measure the percentage of missed calls, call load of each teammate, etc.
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on hold or upload your custom music.
Benefits Of Outbound Call Center Software
Outbound call center software provides an array of benefits not just to customer service representatives but also to business owners. While the agents do not have to waste their time dialing calls manually and reaching voicemail or worse, getting no response at all from the other side, business owners reap the benefits of streamlined operations and better productivity.
1. Cloud-based Comprehensive Outbound Call Center Solution
Automation of your outbound call center and streamlining overall operations are just a part of the benefit plan. A telephonic campaign like sales can bring in more business and help earn more revenue through this very easy-to-deploy solution.
2. Quality Control
Outbound contact center solutions offer integrated quality control features like call recording that can help raise red flags at the right time and train resources accordingly.
3. Endless Capabilities
Call-scripting, pop-up notifications, call-back feature, etc. add to the list of reasons you should go in for the outbound calling software.
With statistics for everything from agent to campaign success rate, conversion rates, productivity matrix, and so on, it’s easy to get your hands on real-time analytical figures.
5. Easy-to-deploy And Scalable Platform
Our software comes as a ready-to-deploy customizable solution that can be installed on any device and in any geography. Use softphones or headphones, the choice is yours.
6. Workflow Automation
You’d be surprised to know how much time and effort gets wasted per day in mundane, repetitive tasks, and how it hampers the overall productivity of your agents. Outbound call center solutions can automate routine tasks and allow you to manage different marketing campaigns effortlessly.
7. Integration with CRM
Features like click to call, screen-pop, search filters, and many more result from the seamless integration of the software tool with the CRM and other third-party vendor platforms.
8. Call Whispering
With the call-whispering feature of automated outbound calling software, you could shadow an agent on a real-time call to coach them or train them. The call recording perk helps agents review bottlenecks during a real conversation.
9. Surveys and Feedback
Because no business can grow without happy customers, send out automated surveys to post the calls and collate feedback to smooth out any irregularities.
At CallHippo, we offer top-of-the-class features like power dialer, CTI (Computer Telephony Integration), call routing, call whispering, CRM, and other third-party vendor platforms integrations, workflow automation, etc. Get in touch with us and allow us to inject a new lease of life into your business operations. You won’t regret it!
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Frequently Asked Question
An outbound call center software is a tool to automate outbound calls. The four call modes – preview, progressive, predictive, and manual-are suited for all businesses, from small to large enterprises.
Sing up on our website and purchase a plan as per your preference. The software can be downloaded on any web browser immediately after purchasing it. Enter the list of phone numbers, and you are good to go!
VoIP and phone lines are all it takes to get the ball rolling. CRM integration can be leveraged to display customer information to the agents.
Though CallHippo offers many features, an effective outbound call center software must have:
- Automatic dialer / Power dialer
- Call analytics
- Call forwarding
- Call queuing